Easy initial forms to fill in and shorter wait times to be assessed. I had an appointment with Dr Khalid, who was wonderful and made me feel at ease. Wait for medication has been over 3 months now... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic, efficient service from start to finish. Referred via Right to Choose, we got the paperwork the same day and a clear timeline for what to expect. The whole process was surprisingly smoot... See more
Company replied
Absolutely brilliant from start to finish. Good communication, good timelines, always very helpful! Our trip to Basingstoke was brilliant, it took us 3 hours to get there, but we were met with friendl... See more
Company replied
Very helpful very understanding very knowledgeable. Every problem or concern you may have is answered explained and sorted out, exactly when they say they will do it. The fact they are open/availa... See more
Company replied
Company details
Written by the company
Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.
Contact info
15-17 New Dover Road, CT1 3AS, Canterbury, United Kingdom
- 03308 383 105
- enquiries@psicon.co.uk
- www.psicon.co.uk
4.5
Excellent
480 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Lyse assessed my daughter for ADHD and…
Lyse assessed my daughter for ADHD and she was so incredibly kind and compassionate. What an absolute star that nurse is and a real credit to Psicon.
March 23, 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Lyse.
Kind regards
Client Relations and Experience team
The referall process was quicker and…
The referall process was quicker and easier than i expected and both clinicians i had sessions with were very supportive and welcoming
March 11, 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear both of your sessions met your expectations. Your feedback is important to us.
Kind regards
Client Relations and Experience team
Caring
Caring, patient and understanding staff. Great admin support and effective treatment for my daughter, who has failed to engage with other professionals in the past. I would definitely recommend their services.
March 26, 2026
Unprompted review
Reply from Psicon
Thank you for your kind words, recommendation and for taking the time to share your experience. Your feedback is so important to us and our teams. It is our top priority to ensure everyone is cared for throughout the process.
Kind regards
Client Relations and Experience Team
Fantastic company
We used Psicon for a Right to choose assessment for a child. From start to finish Psicon have been amazing. Staff are helpful and polite and the lady who did my sons assessment was really lovely. Was kept up to date with the whole process which in the end was very quick.
March 5, 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share your review of your experience. We’ll make sure your feedback is shared with all our staff, as it truly means a lot to our teams to know their efforts are making a positive impact. We greatly appreciate your time and input.
Kind regards
Client Relations and Experience Team
Had an adult ADHD assessment with…
Had an adult ADHD assessment with Samson Ekeh this morning. Samson has a nice friendly face which made the assessment relaxed and comfortable.
March 25, 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Samson.
Kind regards
Client Relations and Experience team
Excellent service
Excellent service, very transparent process and reassuring for parents. The assessor was very good with our son, warm, professional. The entire assessment process took 3.5 months which is great for parents.
March 15, 2026
Unprompted review
Reply from Psicon
Thank you so much for your kind feedback. Our teams work hard to make sure people feel comfortable and informed throughout, so it's great to know that came across in your experience.
Kind regards
Client Relations and Experience team
Reply from Psicon
Thank you for your review — we truly appreciate it.
Kind regards
Client Relations and Experience team
Would recommend
Although the wait was long for both assessments, Psicon were very thorough and very professional.
March 5, 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Great clinic
From start to finish this clinic has been absolutely fantastic with our son and with communication with us as parents. We have been informed at every step of the way. Appointments were very professional and easy to navigate. All staff including receptionists have been so friendly and easy to talk too. Would recommend this clinic to anyone who should need their services.
March 10, 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team
Amazing company they put you at ease.
March 11, 2026
Unprompted review
Reply from Psicon
Thankyou for your kind words. It means so much to us to hear that you felt at ease. Thankyou for taking the time to leave us your review.
Kind regards
Client Relations and Experience Team
Fantastic!
Fantastic!! My son was referred and diagnosed within 5 months. Thank you for everything :)
March 11, 2026
Unprompted review
Reply from Psicon
We are thrilled to hear that we were able to support you and your son in your journey with us. Please do reach out to us if there is anything else we can help you with.
Kind regards
Client Relations and Experience Team
Well worth the trek
Very welcoming and made you feel at ease straight away. Bit of a trek for us to get to our destination, but so worth it
March 12, 2026
Unprompted review
Reply from Psicon
Thank you for your review — we truly appreciate it.
Kind regards
Client Relations and Experience team
I had an assessment via Pscion they are…
I had an assessment via Pscion they are extremely quick polite and thorough and would happily recommend them as a company to be used. 😊
March 11, 2026
Unprompted review
Reply from Psicon
Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team
Easy process
The assessor really made our daughter feel comfortable and the process was easier than we thought it was going to be. Would highly recommend Psicon to others. Although I cannot comment on the tritiation element as we had not experienced this yet.
March 11, 2026
Unprompted review
Reply from Psicon
Thank you for your kind words and recommendation. We're so pleased to hear that our teams could support you and your daughter through your journey. Your safety and well-being are always our top priorities.
Kind regards
Client Relations and Experience team
I couldn’t be more happy than I am
I couldn’t be more happy than I am. This service has changed my life all together. Finally getting a diagnosis for my daughter has benefited her in so many ways. Moving forward.
March 23, 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Building and staff were very calming
The PSICON building is decorated in a colourful, modern and welcoming decor.
It was noticeably clean and the fish tank is a lovely addition.
Offering complementary tea/coffee/water was also a nice touch.
There is parking in the side street for people with a disabled badge, which isn’t mentioned.
My assessment was in a room at the top of 1 flight of stairs, which were not too steep, so I was able to manage them.
The room where I had my assessment was large, bright and airy, with different seating options (at a large table, or on couches by the window).
My assessment was done with Patrick, who was calming, patient and professional.
Overall I would recommend PSICON for an assessment, once I had been referred to them, I was seen within approx 12 months.
March 18, 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Patrick.
We also appreciate the feedback regarding our offices as we have worked incredibly hard to ensure they are welcoming and calming.
Kind regards
Client Relations and Experience team
this was very child centred and the…
this was very child centred and the lady we had our assessment was amazing everything was explained at the end and was given the diagnosis at the end of our session.
this was a very helpful experience and was made to feel understood.
March 17, 2026
Unprompted review
Reply from Psicon
Thank you for your kind words. We're so pleased to hear that our communication helped you feel genuinely cared for and understood.
Kind regards
Client Relations and Experience team
ADHD assessment
My son was diagnosed with ADHD at Psicon. We found the process to be smooth, communication excellent and the assessment itself was carried out by an amazing clinician. They took their time, were extremely patient with my son who was very chatty and active during the appointment. The doctor also made sure to consider my child’s views during the assessment by directly asking for his own views, not just those of the parents.
March 21, 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share such a detailed review of your experience. We’ll make sure your feedback is shared with all our staff, as it truly means a lot to our teams to know their efforts are making a positive impact. We greatly appreciate your time and input.
Kind regards
Client Relations and Experience Team
Excellent
Staff were kind and helpful, information provided was easy to understand, waiting times were not as long as I expected and I am very happy with the service provided.
March 16, 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one. It means a great deal to our team to know that our efforts are making a difference. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
No answers phone or email cant get appt
Don't know how anyone gets a response. 21 people in phone queue and not answered my 2 emails. They asked me to book an appt, perhaps they can advise how this can be done!
March 19, 2026
Unprompted review
Reply from Psicon
We’re really sorry to hear this – that sounds frustrating, and it’s not the experience we want anyone to have.
It shouldn’t be difficult to get through to us or to book an appointment, and we’re sorry that hasn’t been the case here.
If you’re happy to, please send us a direct message here on Trustpilot with your details, or email us at feedback@psicon.co.uk and include “Trustpilot” in the subject line. We’ll make sure someone contacts you directly to get this sorted as quickly as possible.
Kind regards,
Client Relations and Experience Team
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