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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and understanding, making them feel at ease and listened to throughout their interactions. The service provided is frequently described as efficient and supportive, with many appreciating the clear communication and smooth process, often exceeding expectations regarding timelines. Many people highlight the excellent user experience, noting that the company makes the assessment process as comfortable and stress-free as possible. However, some customers also noted issues with response times and communication, feeling that their concerns were not adequately addressed or that there was a lack of continuity in support. A few other people also felt that assessments were not thorough enough or that their specific needs and prior information were not fully considered by assessors.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the kindness, empathy, and... See more

Service

People report positive experiences with service, often highlighting the supportive, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the clear, considerate, and... See more

Response time

Users describe ambiguous interactions with response times, with some reviewers experiencing quick turnarounds... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy initial forms to fill in and shorter wait times to be assessed. I had an appointment with Dr Khalid, who was wonderful and made me feel at ease. Wait for medication has been over 3 months now... See more

Company replied

Rated 5 out of 5 stars

Fantastic, efficient service from start to finish. Referred via Right to Choose, we got the paperwork the same day and a clear timeline for what to expect. The whole process was surprisingly smoot... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Good communication, good timelines, always very helpful! Our trip to Basingstoke was brilliant, it took us 3 hours to get there, but we were met with friendl... See more

Company replied

Rated 5 out of 5 stars

Very helpful very understanding very knowledgeable. Every problem or concern you may have is answered explained and sorted out, exactly when they say they will do it. The fact they are open/availa... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

481 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and professional nurse.

The nurse was extremely professional and put my daughter at ease so he could assess her. A positive experience for all involved.

February 11, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 1 out of 5 stars

ADHD RTC assessment

Psicon were chosen by our GP as a Right To Choose partner for an ADHD assessment for our child. The assessment was a 'tick box' exercise, my child was seen by the assessor for three minutes, and asked three questions and then the remainder of the 35 minute assessment was discussing his flaws (from my perspective). The company did not engage in any communications that were attempted prior to the assessment and I feel as though we were fobbed off with a diagnosis without an assessment.

February 3, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your feedback. We’re truly sorry to hear that your experience of our ADHD treatment service hasn’t met your expectations and would really value the opportunity to investigate further. Please do reach out to us directly by emailing feedback@psicon.co.uk with further information and we’ll make sure someone from our team contacts you as soon as possible.

Kind regards
Client Relations & Experience Team

Rated 1 out of 5 stars

Misleading information on website re. masking

I picked Psicon via Right to Choose. I am a teacher, including SEND, and already know that my child has ADHD however she is masking at school. The following information that is published on their website is why I chose them and unfortunately I have now discovered that this is false information:

"What if the assessing clinicians don't see what I see (masking)?
Having assessed thousands of children for ADHD, we are used to seeing it present in many different ways. Our assessments are designed to take masking and camouflaging into account – especially with girls. Our team are very well trained in understanding this area and our assessment includes information gathered from both home and school, as well as data captured from what’s called a QB check. A QB check is an online test created by experts in the field to objectively compare the reactions of your child against key ADHD symptoms, the results of which are compiled in a report which is used by the clinician to inform the diagnostic assessment."

This information is greatly misleading. They are taking NHS money and for what??? Without even seeing her, Psicon have refused to assess my daughter - despite evidence from home, school, an edPsyc and the QB check. I will now have to go back to the GP and request referral to another provider, which will cost the NHS more money.

The Government are cracking down on Right to Choose and I can now see why!

If you are thinking of going for a private assessment with Psicon, I certainly wouldn't waste money with these charlatans.

February 12, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for taking the time to share such detailed feedback with us. We’re very sorry to hear that your experience with our service has not met your expectations. We understand how important this process is to patients and families.
At Psicon, we are committed to delivering high-quality, safe, compliant, and compassionate services. We aim to ensure our processes are fair and transparent.
We operate a very robust screening process across both private and NHS services to ensure public and private funding is spent most appropriately. The criteria are aligned with national guidelines and reflected into all contracts we hold with the NHS.
We recognise it can feel very disappointing when the outcome does not match expectations. We do have an appeals process in place where our experienced clinicians will review any supporting information that becomes available after the initial screening, cases can be reconsidered. We would really welcome the opportunity to investigate this further for you. If you are happy to do so, please email us with more details at feedback@psicon.co.uk and a member of our team will carefully review your concerns and respond as soon as possible.
Kind regards,
Client Relations and Experience Team

Rated 5 out of 5 stars

Professional and accurate

Excellent communication from start to finish. The waiting time for an assessment was less than expected. The member of staff we had for our assessment was extremely good, professional, explained the process, listened to our concerns and was kind to my child. The report was very thorough, taking everything we discussed into consideration. It has provided me with a far better understanding of what my child is experiencing.

October 27, 2025
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you and your child. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

fantastic

fantastic team, understanding and detailed. quick assessment and outcome. very helpful great service. wish we had come here years ago. Highly recommend. Has changed our lives

January 29, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team

Rated 5 out of 5 stars

The practicioner was curious about my…

The practicioner was curious about my experience without being dismissive, which I have experienced before when it comes to mental health.

January 28, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback! We are always so pleased to hear positive reviews of our team members.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Highly Recommend- professional and caring

I made two referral for my Son on the Right to Choose pathway - for Autsim and ADHD. Throughout the whole process, Psicon have been both professional but very empathetic. Their communication has been great - both via email and also during phone calls. The process has been straight forward and simple. In each part of the assessment process, the clinicians and staff have been very clear, explanatory and very supportive and professional. They made myself and my son feel at ease. My son was diagnosed with Autism and ADHD and I feel as if navigating the process was made simple and clear. The report we received for the Autism assessment was highly accurate and reflective of my son and we are currently awaiting the ADHD report.
I would 100% recommend Psicon.
Thank you for your professionalism and care during this process.

February 8, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

So helpful to have Psicon support us as…

So helpful to have Psicon support us as a family through an assessment and diagnosis. Thank you!

January 30, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, assessments completed and sent in September, appointment in January with a diagnosis in the day, couldn’t ask for better. Highly recommend.

January 30, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback. Your recommendation is important to us.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Very kind and thorough assessment

Raymond was a lovely man, very easy to talk to and my son felt very comfortable explaining to him

January 31, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback. We are really pleased to hear that you had a positive experience. Your feedback is important to us.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Very quick

Very quick, effective, my waiting time was about 1 month from when i went on waiting list and i have been given multiple options of assessment date. all explained clearly

January 27, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback. We are really pleased to hear your assessments met your expectations.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

The lady that did my assessment was…

The lady that did my assessment was very kind and reassuring. I initially felt quite unsure however, this lady put me at ease. My appointment came quicker than I thought it would due to a cancellation so although I was apprehensive I was very grateful. I recieved a kind, caring and professional service thank you.

January 26, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team

Rated 5 out of 5 stars

First class child assessment

Considering the long wait times for ADHD assessments lately, I was amazed that from GP referral to the actual assesment was just over 5 months.... The whole process was great. The company kept me up to date with every stage and there time scales were spot on. The Dr who did the assesment was thorough and so genuine it was a great experience, I was apprehensive about the assesment via Microsoft teams but It went much smoother than I thought. I am now waiting for the report which can take approx 8 to 10 weeks, so a bit of a wait but understandable with the volume of people they see.
I would highly recommend Psicon for an ADHD assessment.

January 31, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone. Thankyou for your recommendation.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

My son was given to chance to Asd/Adhd…

My son was given to chance to Asd/Adhd DuallAssesment.
From our 1st interactions via email to returning the relevant information from home and school setting to video link bideocalls reports and physical assessment where we had to travel nearly 3 hours to go to.
Honestly start to finish our time has been nothing but professional & helpful. Thanks to the whole team my son has a Adhd diagnosis/he did not meet the asd diagnosis (which was fine with me) it was thurra & our outcome has left us with the right steps moving forward in education school ect
This has all been within 12 - 18 months & I picked up the 1st course of his medication last week

January 28, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words. We're so pleased to hear that our teams could support you and your son through your journey. Your safety and well-being are always our top priorities, and it means a lot to know you felt genuinely cared for.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

I had an online ADHD assessment with…

I had an online ADHD assessment with Daniel Steatham at psicon, I couldn’t have asked for a better person to do it. Very calming and reassuring, light hearted and funny at times. He made an anxious experience really enjoyable.

January 28, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to the clinician.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Assessment as a whole

The whole assessment from start to finish was very easy, quick and I was always kept up to date with where we were.
The lady that did the assessment with me and my son was very child friendly and child focused and my son felt comfortable

January 12, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words. We are so pleased to hear that our teams could support you and your son through your journey.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Efficient

Efficient, professional, empathetic and very understanding from start to finish.

January 18, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback. Your review is important to us.
Kind regards
Client Relations and Experience team

Rated 4 out of 5 stars

Very professional

Accurate wait times for assessment, good communication and responsiveness and was really impressed with the assessor who was kind, thorough and personable. They advised of diagnosis at the end of the assessment, just waiting for my report and medication (so can’t comment on those aspects yet).

January 12, 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind words. We are really pleased to hear that your experience met your expectations. Your feedback is important to us.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

BRILLIANT

Gave me the diagnosis I’ve waited years for. Thank you.

January 15, 2026
Unprompted review
Psicon logo

Reply from Psicon

We are so pleased that we were able to support you in your journey. Thankyou for your kind feedback.
Kind regards
Client Relations and Experience team

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