Really quick dispatch and delivery Tubes were well packaged to protect them from damage in transit. They work flawlessly in my UVB bed.
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Great product, quality finish, well packaged. Awesome aftercare service, they replaced a faulty tube as soon as reported.
I ordered the uvb tube then you informed me you were out of stock and new stock would be available mid august and asked if i would wait or cancel, The delivery took place last week well ahead of sched... See more
Company replied
Dispatch was fast but unfortunately despite even another customer mentioning how bad UPS is, they still use it 8 months later. Lo and behold - I’m still waiting for my parcel which just keeps gettin... See more
Company replied
Company details
Written by the company
Buy replacement Philips TL/01 100W Narrowband UVB Phototherapy Tubes for Psoriasis Treatment. Official suppliers of Philips phototherapy lamps.
Contact info
8 Sovereign Centre, IP1 5AP, Ipswich, United Kingdom
- customercare@psoriasiscare.co.uk
- www.psoriasiscare.co.uk
4.6
Excellent
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Psoriasis Care
Hi,
Thank you for you kind review, we are glad that your order arrived quickly.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Excellent service and delivery of six…
Excellent service and delivery of six UV bulbs. To have the back up of an amazing returns policy should they not have fitted gave us the confidence to go ahead. Thank you for yr compassionate and careful service
March 6, 2023
Reply from Psoriasis Care
Hi Steve,
Thank you for your kind review, we are delighted you are happy with our service and delivery.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Reply from Psoriasis Care
Hi,
Thank you for your kind review, we are delighted you are happy with our service.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Delivered swiftly and well packaged.
February 18, 2023
Reply from Psoriasis Care
Hi Angie,
Thank you for your kind review, we are delighted the item arrived quickly.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Excellent customer service!
I had a query on the product, email response from Will was really fast and he was very helpful when I required further info. Product was received within 2 days!
February 1, 2023
Reply from Psoriasis Care
Hi Amanda,
Thank you for your kind words. We are delighted to be able to help you and we are glad that you got your product so quickly.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Ordering was easy and the item arrived…
Ordering was easy and the item arrived the following day.
January 18, 2023
Reply from Psoriasis Care
Hi,
Thank you for your kind review, we are delighted you found it easy and the tube arrived quickly.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Excellent service...
Excellent service...
Ordered with easy.
The next day it was delivered, fantastic fast service..
The product I purchased was a medlight,
Light therapy wand.
It is very good quality and easy to use..
I would deffinatly recommend Psoriasis Care..
January 13, 2023
Reply from Psoriasis Care
Hi Beverley,
Thank you for your kind review, we are delighted that the UVB Comb was delivered quickly and you are happy.
We wish you all the best
Thanks
Will
Psoriasis Care UK
My mum ordered me a lamp for my…
My mum ordered me a lamp for my psoriasis and i can’t believe how fast it was delivered!! Well packed and a lovely design. Very straight forward and easy to use!
January 13, 2023
Unprompted review
Reply from Psoriasis Care
Hi,
Thank you for your kind review, we are delighted your lamp arrived quickly.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Thanks
Thanks, I was worried about receiving a fragile glass bulb in the post. I needn't have worried, it was very carefully packaged. Thanks again.
November 26, 2022
Reply from Psoriasis Care
Hi Kevin,
Thank you for your kind review, we are glad that your bulb arrived safely, we do aim to package them securely.
We wish you all the best
Thanks
Will
Psoriasis Care UK
Genuine UVB PHILIPS NARROWBAND bulbs…
Genuine UVB PHILIPS NARROWBAND bulbs arrived next day. Amazing. Piece of cake fitting. Price competitive
September 5, 2022
Reply from Psoriasis Care
Hi,
Thank you for your kind review, we are happy that your UVB tubes arrived promptly, and you are happy with them.
Thanks
Will
Psoriasis Care UK
Extremely quick delivery
Extremely quick delivery. Very well packaged. Product was exactly what I ordered. I couldn't be happier.
August 10, 2022
Reply from Psoriasis Care
Hi Dawn,
Thank you for your kind words and review, we are delighted to hear from our happy customers.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Very good quality
Really good quality does the job my psoriasis is improving. Ordering and delivery was easy would use this company again.
June 13, 2022
Reply from Psoriasis Care
Hi Kathryn,
Thank you for your kind words, we are delighted that your Psoriasis is improving and our product is helping.
We wish you all the best for the future.
Thanks
Will
Psoriasis Care UK
Arrived very promptly and well packaged.
May 10, 2022
Reply from Psoriasis Care
Hi Andrew,
Thank you for your kind review, we are glad that it arrived safely and quickly.
We wish you all the best.
Thanks
Will
Psoriasis Care UK
Excellent service
Excellent service & product. I ordered a hand held lamp for my psoriasis from this company & since then I get the replacement bulbs from here, as I know I can trust that they will work. In general I usually replace the bulb every 6 months to provide best results. Will definitely keep using them.
May 2, 2022
Reply from Psoriasis Care
Hi Gabi,
Thank you for your kind review, we are delighted that you happy with our bulbs and our service. We wish you all the best and we are here if you need us.
Thanks
Will
Psoriasis Care UK
After having the same UVB bulbs for 7…
After having the same UVB bulbs for 7 years I bought 5 new bulbs after a bad outbreak and it’s nearly cleared up after one week.
I can confirm these are genuine and authentic, the best decision I’ve made
April 17, 2022
Reply from Psoriasis Care
Hi Rachel,
Thank you for your kind words, we are so pleased to hear that the bulbs have helped you, and we wish you all the best for the future.
Thanks
Will
Psoriasis Care UK
very fast delivery
very fast delivery, very well packed, a very good service, thank you so much.
April 4, 2022
Reply from Psoriasis Care
Hi Julia,
Thank you for your kind review, we are delighted that it arrived so quickly and safely and we wish you all the best.
Thanks
Will
Psoriasis Care UK
This was a memorable purchase
This was a memorable purchase. Fantastic experience delivered the next again day perfectly packed and sealed 👌 the tube I purchased were great and I've used my sunbed twice since I received my 6 tubes and my psoriasis are all most gone thank you so much 💗
March 27, 2022
Reply from Psoriasis Care
Hi Mandy,
Thank you for your kind words, we are so glad that you are happy and received your tubes on time, and they work so effectively.
We wish you all the best
Thanks
Will
Psoriasis Care UK
Brilliant service
March 5, 2022
Reply from Psoriasis Care
Hi Carl,
Thank you for your kind review, we are delighted that you are happy with our service, and we wish you all the best.
Thanks
Will
Psoriasis Care UK
Reply from Psoriasis Care
Hi Robert,
We are sorry that you have not received your order. We did send it via Royal Mail on the same day that you placed your order so it should have been delivered by now.
We would be happy to re-send your order for free. We have contacted you to confirm delivery address and arrange this.
Please do contact us on: 01473 466 305, or email us at: customercare@psoriasiscare.co.uk if you need any further assistance.
Once again, please accept our apologies and thank you for bringing this to our attention, we were unaware that the order was not delivered correctly.
Thanks
Will
Psoriasis Care UK
Phototherapy unit arrived in poor…
Phototherapy unit arrived in poor condition and not working. Packaging not adequate for transport
January 11, 2022
Reply from Psoriasis Care
Hi Nigel,
We are sorry that your Phototherapy Unit was damaged during delivery, we do take pride in our service and this is the first time that this has happened.
I do understand that you are currently in contact with our customer service team to reach a satisfactory resolution for you.
Please rest assured we will be investigating this with the courier company to stop this happening again.
Again, please accept our apologies for any inconvenience caused.
Thanks
Will
Psoriasis Care UK
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