Easy to complete application form. Low prices for good cover that made me double check the figures. Not needed to make a claim yet, but because it is underwritten by AXA I am confident that any futur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Online form fairly easy to navigate. Questions clearly set out. Seems fairly comprehensive insurance and fairly priced with various medical conditions declared. Hope I don't have to make a claim bu... See more
Had to have insurance for driving a tuk tuk in Thailand. When I spoke with puffin advisor she was very helpful and informed me it was covered under a trike. I asked for confirmation and adviser sent m... See more
Puffin have always been very good when I need travel insurance. I do have various medical conditions and considering these I feel the price is always very fair. I don’t bother shopping around as I’m... See more
Company details
Information provided by various external sources
Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.
Contact info
PO BOX 56, SA67 9AN, Narberth, United Kingdom
- 0333 772 0346
- CustomerService@PuffinInsurance.com
- www.puffininsurance.com
4.6
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use website
Easy to use website, explanation of various insurance products easily understandable and competitive prices.
August 10, 2026
Very easy to get appropriate cover at a…
Very easy to get appropriate cover at a competitive price.
August 10, 2026
Quick delivery and quick response when…
Quick delivery and quick response when I had a question! 👍😁
July 28, 2026
Because they offed the best deal,very…
Because they offed the best deal,very straightforward
August 5, 2026
Good value and flexible travel insurance
August 8, 2026
Easy to complete application form, reliable underwriter.
Easy to complete application form. Low prices for good cover that made me double check the figures.
Not needed to make a claim yet, but because it is underwritten by AXA I am confident that any future claim process will be smooth.í⁸?
August 8, 2026
good value
Used Puffin previously and they seem to offer good value cover but I've never yet had to make a claim so can't comment on that.
They claim to offer group and family cover but when trying to take this policy out was continually turned down and had to take out separate policies instead
August 5, 2026
Competitive price
Competitive price, lots of options, after honest form filling feel confident I have got a policy that covers what I want and need. The proof is in if I should ever need to claim, hopefully not. So far so good.
August 6, 2026
Very easy to understand and use
August 4, 2026
Great Company
Website was easy to navigate, and easy to use. options were clear which made the process of buying insurance a pleasant one. Price was very competitive as well.
August 4, 2026
Operator understood what I was…
Operator understood what I was wanting,was polite ,helpfull and got everything I need. Will come back.
August 4, 2026
holiday insurance
Checked other companies but kept coming back to Puffin really straight fwd good price as well.
Very straight fwd nothing to difficult to understand, layout of site was easy to manoeuvre through.
August 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.