Easy to complete application form. Low prices for good cover that made me double check the figures. Not needed to make a claim yet, but because it is underwritten by AXA I am confident that any futur... See more
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Review summary
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Online form fairly easy to navigate. Questions clearly set out. Seems fairly comprehensive insurance and fairly priced with various medical conditions declared. Hope I don't have to make a claim bu... See more
Had to have insurance for driving a tuk tuk in Thailand. When I spoke with puffin advisor she was very helpful and informed me it was covered under a trike. I asked for confirmation and adviser sent m... See more
Puffin have always been very good when I need travel insurance. I do have various medical conditions and considering these I feel the price is always very fair. I don’t bother shopping around as I’m... See more
Company details
Information provided by various external sources
Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.
Contact info
PO BOX 56, SA67 9AN, Narberth, United Kingdom
- 0333 772 0346
- CustomerService@PuffinInsurance.com
- www.puffininsurance.com
4.6
Excellent
22K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Competitively priced
It was quick, easy came via a reliable and reputable website (money saving expert) and affordable competitive price
July 25, 2026
Easier than most to buy thank you
July 24, 2026
It only took 5 mins to get a quote
It only took 5 mins to get a quote, really easy to do and a great price. 3rd year running I've used these guys
July 23, 2026
The website was clear and easy to…
The website was clear and easy to decide which policy met our needs , however I did find trying to decide which medical declaration conditions i had to needed to declare rather difficult ,as not to invalidate the policy if a claim might be needed in the future.
July 23, 2026
Made the online process very easy and…
Made the online process very easy and quick from asking questions to generating a quote and then taking payment.
July 21, 2026
Reply from PuffinInsurance.com
Hi Brian,
Thank you for taking the time to leave a review.
We're sorry to see your rating and that you felt this way. As your review doesn't include any details about what happened, we're unable to investigate your experience.
If you'd be willing to share more information, please contact our Customer Services team with your details so we can look into your concerns and do our best to help.
Kind regards,
Sarah
Great insurance I used the same place…
Great insurance I used the same place to go to America 2 months ago .now going on another holiday I used puffin insurance again great to deal with and easy to set up very helpful 👍 thank you
July 20, 2026
Very easy to book this is our 3rd time…
Very easy to book this is our 3rd time booking with you, and we will continue to do so 😃
July 20, 2026
Process was easy
The simplicity of the actual purchase process makes a world of difference after having filled in all the details
July 20, 2026
Travel
Never needed to use insurance but used puffin multiple times. They always seem to come out the cheapest and you get a discount after your first purchase,
July 20, 2026
Very happy with my experience with the…
Very happy with my experience with the Puffin team they were very helpful thank you
July 19, 2026
Great pet insurance
It has been a very good experience dealing with puffin pet insurance. It was a tough time and my pet was really poorly.They have had the utmost respect and kindness with each phone call. So
Polite and kind doing all they could to help. I cannot thank them enough for making the claim easy to start and deal with at each stage. Always on the end of the phone and willing and did call back we when they said they would. A super company to deal with 😊
July 20, 2026
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