I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
Company replied
"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
Company replied
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
Cancelation of plan 😭
I started planning to trade in pu prime and now when I look at the reviews of the broker my all trust is gone . There are so many issues in withdrawal .when I check it the broker takes peoples hard earn money , when I check the reviews on the past days I didn’t see a good review , it’s so disappointing , when u check the replies of the pu prime all replies are same there is no solution, I changed my plan i never ever going to trade with this broker .
April 16, 2026
Unprompted review
Reply from PU Prime
Dear Fox sir Ahammed Ihsan,
We sincerely apologise for the experience you recently encountered and regret that it did not meet your expectations. Your feedback is important to us and we take such concerns seriously as part of our ongoing efforts to improve.
Feedback such as yours plays a valuable role in helping us identify opportunities for improvement and refine the overall client experience.
We would appreciate the opportunity to understand your situation in more detail and work towards a suitable resolution. You may reach us at info@puprime.com or connect with our Customer Care Team via Live Chat on our official website using your registered account details.
We remain committed to addressing your concerns through the appropriate channels and ensuring a more positive experience moving forward.
Kind regards,
The PU Prime Team
Bad!
My experience with PU Prime has been extremely frustrating, especially regarding withdrawals and account verification.
Although my account was already verified for both proof of identity and proof of address, my withdrawal attempts were repeatedly blocked.
Communication from support was often confusing and inconsistent, with different instructions given at different times.
While trading itself works, the withdrawal and verification procedures need significant improvement in clarity, consistency, and customer support communication.
I hope PU Prime improves transparency and simplifies its withdrawal process for future clients.
------------------------------------------------------------
La mia esperienza con PU Prime è stata estremamente frustrante, soprattutto per quanto riguarda i prelievi e la verifica dell’account.
Nonostante il mio account fosse già verificato sia per il documento d’identità che per la prova di indirizzo, i miei tentativi di prelievo sono stati ripetutamente bloccati.
La comunicazione da parte dell’assistenza è stata spesso confusa e incoerente, con istruzioni diverse fornite in momenti diversi.
Sebbene la parte di trading funzioni, le procedure di prelievo e verifica necessitano di un significativo miglioramento in termini di chiarezza, coerenza e comunicazione con il cliente.
Spero che PU Prime migliori la trasparenza e semplifichi il processo di prelievo per i futuri clienti.
April 13, 2026
Unprompted review
Reply from PU Prime
Dear Francesco De David,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand how important a smooth withdrawal and verification process is for our clients.
Upon review, it appears that multiple accounts were created under your profile. In accordance with our Client Services Agreement, clients are permitted to maintain only a single account. As a result, this situation may have impacted the processing of your withdrawal request and contributed to the confusion experienced.
Please be assured that our team is currently handling the matter. We will continue to keep you updated via email with clear guidance and next steps.
We also appreciate your comments regarding communication and will take them into consideration as we work to improve clarity and consistency in our support services.
Should you require any further assistance, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com.
Kind regards,
PU Prime Team
SCAM Alert PU PRIME They are a scam Broker!!!
DO NOT TRUST PU PRIME! They are a scam broker that steals profits from successful traders!!!
PU prime company they stole my money when I want withdrawal my money 35000 USD stolen PU prime please people don't work with this trading broker they are scamming people for the money withdrawals
Stay away from PU prime!!!!!
April 9, 2026
Unprompted review
Reply from PU Prime
Dear Klant,
Thank you for your feedback.
We understand your concerns regarding your withdrawal request and account balance. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account details in a public forum.
Please be assured that all withdrawal requests and account related reviews are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
If you would like further clarification or a more detailed review, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com for additional assistance.
We appreciate your understanding and the opportunity to address your concerns.
Kind regards,
PU Prime Team
Serious Concerns Regarding Withdrawals and Customer Support
Subject: Serious Concerns Regarding Withdrawals and Customer Support
I have been trading with this company since November 2025 (UID: 1354710), and my experience has recently become extremely disappointing.
While earlier withdrawals were processed without issues, over the past few months my withdrawal requests have been repeatedly rejected without any clear explanation. This lack of transparency is very concerning for any trader.
What is even more frustrating is the complete lack of communication. My Relationship Manager has been unresponsive for over three months despite multiple follow-ups. For a company that claims to operate under regulatory oversight, this level of support is simply unacceptable.
Delays in withdrawals, combined with poor customer service, raise serious concerns about reliability and trust. As a client, access to your own funds should never become this difficult.
I sincerely hope the company addresses these issues promptly and improves both its withdrawal process and customer support standards.
February 26, 2026
Unprompted review
Reply from PU Prime
Dear Amit Sarda,
Thank you for sharing your feedback.
We understand your concerns regarding your recent withdrawal experience and the communication you have received. Please accept our sincere apologies for any frustration caused.
As a regulated broker, PU Prime processes all withdrawal requests in accordance with our Client Services Agreement and applicable regulatory requirements. However, we acknowledge that clear and timely communication is essential, and we regret that this has not met your expectations.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance. We kindly ask for your patience while our team follows up with you.
In the meantime, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address so your case can be prioritized. Our Customer Care Team is also available via Live Chat or at info@puprime.com for any immediate assistance.
We appreciate your patience and the opportunity to improve your experience.
Kind regards,
PU Prime Team
PU Prime confiscated my trading p“PU Prime confiscated my profits after approving my first withdrawal”rofits…
PU Prime confiscated my trading profits without justification.
I deposited $489 and traded XAUUSD normally. My first withdrawal ($596) was approved and paid successfully.
However, after making a second profit ($704), my withdrawal was rejected. Shortly after, the company applied a “Cash Adjustment – PNL” of -$1,193.10, removing all my funds.
They accused me of “illegal hedging,” which is completely false:
- I only placed BUY trades
- No hedging strategy was used
- No cross-broker activity occurred
If my trading was invalid, why did they approve my first withdrawal?
I have contacted support multiple times and received repetitive responses without resolution. I have also filed complaints with financial regulators.
This raises serious concerns about the company’s practices and fairness.
I request the immediate return of my funds or clear evidence of any violation.
Ahmed.
April 9, 2026
Unprompted review
Reply from PU Prime
Dear Ahmed Alabbasi,
Thank you for sharing your feedback.
We understand your concerns regarding your account and withdrawal request. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account details in a public forum.
We sincerely regret any frustration caused and any delays in communication you may have experienced. To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance. We kindly ask for your patience while our team follows up with you.
In the meantime, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address so your case can be prioritized and reviewed in detail. Our Customer Care Team is also available via Live Chat or at info@puprime.com for additional support.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
I am sharing my experience with Pu prime
I am sharing my experience with PU Prime regarding a serious issue with fund withdrawal.
I deposited USD 600 from my personal bank account and traded normally. My account balance reached approximately USD 1600. After this, my account was suddenly terminated with allegations of “arbitrage trading.”
I did not use any bonuses, did not engage in fraud, and all funds were deposited from my own bank account.
PU Prime did not provide any specific evidence to support their claim (such as trade IDs, execution logs, or price discrepancies). Despite multiple requests, no detailed explanation has been given.
Following my complaint, they returned only USD 300 and have withheld the remaining USD 1300 without justification.
My case was escalated internally, and I was told an account manager would contact me, but I have received no response since.
I have now escalated the matter to the Financial Commission and am pursuing a payment dispute through my bank.
I am still open to resolving this matter and request that PU Prime provide evidence for their claims or return the remaining funds.
I will update this review if the situation is resolved.
March 6, 2026
Unprompted review
Reply from PU Prime
Dear Cravz,
Thank you for sharing your feedback.
We understand your concerns regarding your account and withdrawal request. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading activity, are conducted in accordance with Client Services Agreement and applicable regulatory requirements. Any actions taken are based on established policies and follow a detailed review process.
We sincerely regret any frustration caused by the situation and any delay in communication. To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly to provide further clarification and assistance. We kindly ask for your patience while our team follows up with you.
In the meantime, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address so your case can be prioritized and reviewed in detail. Our Customer Care Team is also available via Live Chat or at info@puprime.com for additional support.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
They took all my bonus.there was185…
They took all my bonus.there was185 pounds i had left.they just stopped my account was told deposit my money.been in touch for month customer sevice no help what so ever.its disscusting how they treat you.and are liers
April 3, 2026
Unprompted review
Reply from PU Prime
Dear Jane Brewster,
Thank you for sharing your feedback.
We understand your concerns regarding the changes to your account. Please note that in certain situations, when an account enters a negative balance, clients are provided with available options within the Client Portal to address the balance.
When proceeding with a balance reset option, a notice is displayed outlining the implications of this action, including the adjustment of any associated credit bonuses. Once this option is confirmed, the changes are applied accordingly and cannot be reversed.
In addition, as outlined in our Deposit Bonus Terms and Conditions, when an account includes bonus credit and the balance becomes negative, the system may restrict the execution of new trades. This restriction does not apply to existing open positions, and trading activity can resume once the account balance returns to a positive value.
Please be assured that all actions are carried out in line with our platform policies and procedures.
If you require any further clarification or assistance, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your understanding and the opportunity to clarify this matter.
Kind regards,
PU Prime Team
Unfounded arbitrage accusations
Terrible experience with PU Prime. After consistently generating profits, the broker decided to wipe the earnings from my account, accusing me of "arbitrage." No technical evidence of these violations was provided. The broker appears to be happy to accept deposits, but when a trader makes successful trades, they use shady contractual clauses to avoid paying. I highly recommend this broker to anyone seeking transparency and reliability. If you're making money, you'll find an excuse not to give them your money.
Furthermore there are still some fuds on the account that are rightfully mine and they do not allow me to withdraw them!
If i did not manage to withdraw within the next 48 hours i Will also proceed with a chargeback with my bank
April 3, 2026
Unprompted review
Reply from PU Prime
Dear Loredana,
Thank you for sharing your feedback.
We understand your concerns regarding your account and withdrawal request. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading activity, are conducted in accordance with Client Services Agreement and applicable regulatory requirements. Any actions taken are the result of a thorough review process and are applied in line with established policies.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance.
If you require any additional support in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
Bad experience
am a PU Prime client and am shocked by the broker's behavior. My profits were stolen under a generic accusation of arbitrage after my trading strategy yielded positive results. I have already contacted support without success. If the broker does not provide concrete evidence or restore my balance, I will be forced to take legal action and seek legal action through the FSA/ASIC. Account number: [26429025]
April 3, 2026
Unprompted review
Reply from PU Prime
Dear Luigi Longobarardo,
Thank you for sharing your feedback.
We understand your concerns regarding your account and the outcome of your trading activity. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading practices, are conducted in accordance with Client Services Agreement and applicable regulatory requirements. Any actions taken are the result of a thorough review process and are applied in line with established policies.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance.
If you require any additional support in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
profit confiscated 2166 $ after withdrawal request very concerning
profit confiscated 2166 $ after withdrawal request -very concerning
I had a very concerning experience with PU Prime.
After trading normally and making profits, I requested a withdrawal. Suddenly, my account was placed under review.
Later, they returned only my initial deposit but confiscated around $2166 of my profits without providing any clear or valid reason.
There was no proper explanation or evidence of any violation. My account was only restricted after I became profitable.
This raises serious concerns about fairness and transparency.
I expect:
- Full return of my profits
- Clear explanation
- Fair treatment
Until this issue is resolved, I cannot recommend this broker
Update:
A formal complaint has now been published on ForexPeaceArmy. I am waiting for a fair resolution.
Update:
PU Prime continues to delay the resolution of my case.
They have repeatedly stated that an Account Manager will contact me, but no one has reached out so far.
I am still waiting for a clear explanation and a fair resolution regarding my issue.
April 2, 2026
Unprompted review
Reply from PU Prime
Dear Ahmed Hassan,
Thank you for sharing your feedback.
We understand your concerns regarding your account and the outcome of your withdrawal request. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading activity and withdrawals, are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance. We kindly ask for your patience while our team follows up with you and reviews your case in detail.
If you require any additional support in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
suspicious transactions in copytrade accounts
I would like to file a complaint regarding my copytrade account, which experienced a margin call today. I followed the OV6 MrK 2208 strategy with my last capital of $4,200. The strategy provider, OV6 MrK 2208, informed me that his account had been suspended/closed on PUPrime copytrade since March 23rd due to is issues with the PUPrime copytrade service. However, why were there still transactions taking place up until march 26th? and suddenly today my account was subject to a margin call? I feel my account has been cheated. I would like to request an explanation from PUPrime and a refund of my balance, as this is clearly fraudulent. PUPrime team, please contact me!
March 26, 2026
Unprompted review
Reply from PU Prime
Dear Khatibul Umam Rasyidi,
Thank you for sharing your feedback.
We understand your concerns regarding your copy trading account and the recent margin call. Please note that copy trading accounts are subject to market conditions, as well as the performance and activity of the selected strategy.
As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account or strategy provider details in a public forum. However, please be assured that all account activities, including trade execution and margin calculations, are carried out in accordance with our system protocols and applicable policies.
Please also note that our Trading Support Team is currently investigating your concern. To ensure your case is properly reviewed and addressed, we kindly ask you to follow up with our Trading Support Team at trading@puprime.com using your registered email address. Should you require any additional assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
We appreciate your patience and the opportunity to clarify this matter.
Kind regards,
PU Prime Team
Again replying to last reply the scam…
Again replying to last reply the scam broker puprime sent, they claim they have sent me an email to help out so I'm going to put out the email here for you all to see,,this is what they sent
Dear Moses,
Thank you for support PU Prime.
Please be inform that the minimum withdrawal amount is 40 account currency (for HKD or JPY accounts, the amount must be equivalent to 40 USD). Withdrawal requests below this amount will not be processed...
That's exactly what I'm saying, you can't peg me to a particular amount to withdraw my own funds, what if I have under $40 , you won't allow me withdraw even if I have $39.99, that is theft, you're a scam and not truthful ,until you're able to allow me withdraw my own money,youll continue to be a scam,I should be able to withdraw all my money in my account even if it's $10 I have left, I should be able to withdraw it, it's my money and not , anybody who can see this show hear, this broker is a scam, they won't let you withdraw your own money, hear now before you experience the same thing I'm experience now..
March 26, 2026
Unprompted review
Reply from PU Prime
Dear Orovare Moses Sunday,
Thank you for your continued feedback.
We understand your concerns regarding the minimum withdrawal amount and would like to clarify this point again. The minimum withdrawal threshold of 40 USD (or equivalent) is a standard operational requirement, which is set in accordance with payment provider conditions and processing limitations. This policy is applied consistently and is disclosed to ensure transparency in transaction handling.
We would also like to reiterate that your funds are not forfeited. Any remaining balance in your account remains fully yours and accessible. If your balance is below the minimum withdrawal amount, you may choose to consolidate funds, continue trading, or use alternative available methods where applicable to meet the withdrawal requirement.
We understand that different platform may have varying policies; however, these conditions are part of our operational framework to ensure efficient and secure transaction processing.
If you would like further assistance or clarification, we strongly encourage you to contact our Customer Care Team via Live Chat or at info@puprime.com, or reach our Trading Support Team at trading@puprime.com. Our team will be happy to guide you through the available options.
PU Prime remains committed to transparency and to supporting our clients through clear and professional communication.
Kind regards,
PU Prime Team
SCAM: Manual Profit Deletion - March 24-25 (Account 17533221)
I am reporting PU Prime for blatant market manipulation. During the night of March 24-25, 2026, while the market was officially CLOSED, this broker manually wiped out a profit of over $3,180.00 from my account (ID: 17533221).
They sent me a template email claiming a "Stop-out at 20% margin". This is a MATHEMATICAL LIE. I held SELL positions on Gold (XAUUSD), and the market price dropped from 4505 to 4462. On a SELL position, a price drop INCREASES equity. It is impossible to be "stopped out" when the trade is moving in your favor!
I have timestamped screenshots from March 24th, 23:24 (Market Closed), showing:
1. My account in PROFIT (+$3,180+).
2. A healthy 121.35% Margin Level.
3. Positions being deleted while the terminal was frozen.
TO PU PRIME: Restore my funds immediately. I have all the visual evidence of your manual interference. I have already filed a dispute with FSA Seychelles (SD050).
TRADERS BEWARE: They will delete your profits!
I wrote a request to your address on 25.03.2026 with the following content, to which I attached a screenshot of the closing price at 23:06 and the corrected price by +77 points at 23:24! So far I have not received any explanation for what happened
Dear PU Prime
I am writing to request a detailed explanation regarding an unusual price movement on my account.
On 24 March 2026 at approximately 23:24 (Moldova time), while the market was indicated as closed, I observed a significant price change on XAUUSD. Specifically, the price appeared to increase by approximately +77 points, which resulted in a drastic change in my floating profit.
I would like clarification on the following points:
1. How is it possible for XAUUSD prices to move significantly while the market is closed?
2. Was this price derived from a live liquidity provider, or is it an indicative/internal price?
3. Why did this price movement impact my floating PnL during a period when trading was not active?
4. Please provide the tick data for XAUUSD around 23:24 (server time and GMT for reference).
5. Does PU Prime apply widened spreads or internal pricing models during rollover/market closure periods?
Given the magnitude of the movement, I would also like confirmation whether this price was reflected across your liquidity providers or if it was specific to your platform.
I look forward to your detailed explanation
March 25, 2026
Unprompted review
Reply from PU Prime
Dear Andrian Rosca,
Thank you for sharing your feedback.
We take such concerns very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and execution protocols. We would like to clarify that all trading activities, including margin calculations and stop out, are processed automatically by the system based on real time market conditions, including price feeds and liquidity during market open and close periods.
Please note that market conditions around session close and reopening can involve price gaps, spread widening, and liquidity fluctuations, which may impact margin levels and account equity. These factors can result in stop out even when positions appear to be favorable based on charted prices alone.
To assist you further, we kindly ask you to contact our Trading Support Team at trading@puprime.com with your account details and any supporting evidence, including timestamps and screenshots, so that our team can conduct a detailed investigation. You may also reach our Customer Care Team via Live Chat or at info@puprime.com for general assistance.
Please be assured that PU Prime does not engage in any form of manual interference with client trades, and we remain committed to maintaining a fair, transparent, and secure trading environment.
Kind regards,
PU Prime Team
They refused my withdrawal requests for…
I have used PU Prime for some time and was able to deposit and withdraw successfully in the past, which initially built trust in the platform.
Recently, I deposited $600 CAD and traded gold (XAUUSD), growing my account to around $3100 CAD. When I attempted to withdraw these funds, all my withdrawal requests were rejected with the message “Rejected WR Blacklist by Risk.”
Shortly after, I received an email stating that my account was being terminated due to alleged violations of their agreement. Following this, most of my funds were removed from my account under “bonus adjustment,” leaving only $145 CAD, and I am now no longer allowed to trade or access my funds.
What is most concerning is that no specific trades or clear evidence were provided to justify these actions. The explanations were vague, and support responses were slow and unhelpful.
Overall, while my earlier experience with deposits and withdrawals was smooth, this situation raises serious concerns about consistency, transparency, and fund security. I would strongly advise others to be cautious, especially when trading larger amounts or attempting to withdraw profits.
March 23, 2026
Unprompted review
Reply from PU Prime
Dear Naveen Jose,
Thank you for sharing your feedback.
We understand your concerns regarding your recent experience, particularly in relation to your withdrawal requests and account status. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading activity, promotional usage, and risk assessments, are conducted in accordance with Client Services Agreement and applicable regulatory requirements. Any actions taken are based on these established policies and follow a thorough review process.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly to provide further clarification and assistance. We kindly ask for your patience while our team communicates with you and addresses your concerns in detail.
In the meantime, should you require any additional support, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team at trading@puprime.com.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
Ive been with pu prime for 2 weeks
Ive been with pu prime for 2 weeks, and havent had any hassle with them, the dashboard for the ui is clean and the promos are an added benefit, no i am not a bot or any fake reviews, this is a real genuine person writing a review, My first withdrawal was on sunday night when the market opened again and got it in my bank on tuesday with no issues, moving forward if i do have any issues with pu prime this review will be updated but so far so good!
March 23, 2026
Unprompted review
Reply from PU Prime
Dear A B,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that your journey with PU Prime has been smooth so far, and that you’ve found our platform user-friendly with a clean interface. It’s also great to know that your withdrawal process was completed efficiently and without any issues.
Your honest feedback is truly appreciated and serves as encouragement for us to continue delivering a reliable and seamless trading experience for our clients.
Should you need any assistance in the future, please don’t hesitate to reach out to our Customer Care Team via Live Chat or at info@puprime.com.
Kind regards,
PU Prime Team
Withdrawal issues serious
I am very disappointed with my experience with PU Prime.
I had a total withdrawal amount of $339.54, which is currently being withheld by the broker. After submitting my withdrawal request, I was informed that my profits were classified as “illegal” and related to “bonus abuse,” which I strongly disagree with.
I have traded in good faith and followed the platform rules to the best of my knowledge. At no point was I clearly informed that my trading activity would violate any terms. It is unfair to deny withdrawals after allowing trading and profits to be generated.
Restricting my account and blocking withdrawals without transparent and clear justification raises serious concerns about trust and reliability.
I kindly request the PU Prime team to review my case again carefully and process my withdrawal of $339.54 at the earliest. I am open to providing any clarification required from my side.
My user id:- 1752454
Trading account:- 26366200
I hope this issue can be resolved professionally and promptly, and I look forward to a fair resolution.
Thank you.
March 20, 2026
Unprompted review
Reply from PU Prime
Dear Sachin Tambe,
Thank you for sharing your feedback.
We understand your concerns regarding your withdrawal request and the status of your account. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account details in a public forum.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance. We kindly ask for your patience while our team communicates with you and reviews your case in detail.
If you require any additional support in the meantime, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. You may also reach our Trading Support Team attrading@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
Solid broker with good trading…
Solid broker with good trading conditions, low spreads and good execution times. Broker has couple regulations, support is responding fast.
March 23, 2026
Unprompted review
Reply from PU Prime
Dear Anastasia,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that you are satisfied with our trading conditions, including our competitive spreads and efficient execution. It’s also great to know that our regulatory framework and responsive support team have met your expectations.
Your feedback is truly appreciated and motivates us to continue delivering a reliable and high-quality trading environment for all our clients.
If you ever need any assistance, please don’t hesitate to reach out to us.
Kind regards,
PU Prime Team
EA is an institution where I…
EA is an institution where I experienced losses in one of my accounts due to slippage and pricing issues.
January 28, 2026
Unprompted review
Reply from PU Prime
Dear Atilla Ceran,
Thank you for sharing your feedback.
We’re sorry to hear about your experience. Please note that slippage can occur during periods of high market volatility or low liquidity, where prices may change rapidly between order placement and execution. This is a natural characteristic of financial markets and not specific to any single platform.
PU Prime is committed to providing transparent pricing and fair execution across all trading conditions. If you believe there were irregularities in your trades, we would be happy to review your account activity in detail.
We kindly invite you to contact our Trading Support Team at trading@puprime.com with your account details and specific trade examples so that we can investigate further. You may also reach our Customer Care Team via Live Chat or at info@puprime.com for general assistance.
Kind regards,
PU Prime Team
This is a formal complaint regarding…
This is a formal complaint regarding the removal of my profit of over $600
You have accused me of arbitrage trading, yet you have refused to provide any evidence to support this claim. This is completely unacceptable. Any legitimate broker must provide clear proof of violations, including specific trade IDs, timestamps, and the exact rules allegedly breached.
Your refusal to provide such evidence strongly suggests that this action is unjustified and raises serious concerns about your business practices.
I demand a full and detailed explanation immediately. If you fail to provide proper evidence and resolve this issue, I will proceed with filing formal complaints, publishing detailed reviews on major platforms, and exposing this situation publicly.
Please treat this matter with urgency. I expect a professional and transparent response without further delay.
March 22, 2026
Unprompted review
Reply from PU Prime
Dear Рыскул,
Thank you for your feedback.
We take all concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
To better understand your concerns and investigate this matter thoroughly, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
Hello
Hello, I traded with you last week and my profits were withheld for no clear reason. I received a warning not to trade gaps, but the profits were withheld before the warning was even issued. The service was extremely poor. I request a refund of my profits, approximately $1250.
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Ela Karaca,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates in accordance with established trading policies and regulatory requirements, including those related to specific trading conditions. Any actions concerning account activity or profits are carried out based on these policies and are applied consistently.
To better understand your concerns and investigate this matter further, we kindly invite you to contact our Customer Care Team via Live Chat or by email at info@puprime.com, providing your registered email address or account ID along with any relevant details.
We remain committed to maintaining a transparent and fair trading environment and are here to assist with any genuine concerns.
Kind regards,
PU Prime Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.