I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
Company replied
"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
Company replied
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
Horrible broker
Horrible broker, they make it difficult to withdraw so that you dont withdraw and end up losing money, the minimum withdrawal is 200% of your initial deposit so if you deposit $100 you have to withdraw $200
May 15, 2025
Unprompted review
Reply from PU Prime
Dear Beautiful Earth,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review, and therefore we are currently unable to verify the situation described.
We would also like to clarify that PU Prime does not impose any requirement for clients to withdraw 200% of their initial deposit before being eligible to process a withdrawal. Withdrawal requests are handled in accordance with applicable compliance procedures, account verification requirements, and the selected payment method.
As a regulated broker, PU Prime remains committed to maintaining transparent withdrawal processes and a secure trading environment for all clients.
If you have experienced any issue related to your account or withdrawal request, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and relevant account details so the matter may be reviewed further.
Kind regards,
PU Prime Team
Possible Fraudulant activities in the backgorund
They use some shady conversion rates behind closed doors. When I did the deposit they applied they correct currency conversion rate, upon withdrawal they went back to change the debit amount on my card of deposit to use the different higher rate of which we still have gotten to the ZAR/$ rate of ZAR17.72 per $1 as at 15 may 2025 but they claim that is their exchange rate by that date
May 14, 2026
Unprompted review
Reply from PU Prime
Dear Kraizie Geeboi,
Thank you for sharing your feedback.
We understand your concerns regarding currency conversion rates and withdrawal processing.
However, we were unable to locate any account or registration matching the details provided in your review, and therefore we are currently unable to verify the situation described.
Please note that exchange rates applied during deposits or withdrawals may vary depending on the payment provider, banking institution, card issuer, or prevailing market conversion rates at the time the transaction is processed. In some cases, the final converted amount may differ from the initially displayed rate due to third-party processing and currency fluctuations.
To help us investigate your concerns further, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and providing any relevant transaction details or account information.
PU Prime remains committed to maintaining a transparent and secure trading environment for all clients.
Kind regards,
PU Prime Team
Would give a zero if i could
Would give a zero if i could. Deposited 1000usd made 2 trades wanted to withdraw some back and they wouldnt let me? Very shady company, already sent 2 emails and no concrete answer. Avoid if you don't want to lose money.
Edit: look at their generated stupid answer. Support equals zero. Literally did 2 trades and my account is under revieuw stupid scam app.
May 11, 2026
Unprompted review
Reply from PU Prime
Dear Younes Soto,
Thank you for sharing your feedback.
We understand your concerns regarding your withdrawal request and sincerely regret the frustration this situation has caused.
Please be assured that your case is currently being reviewed by our Trading Support Team. As a regulated broker, PU Prime operates under strict compliance and security procedures, and in certain cases additional review or verification may be required before withdrawal requests can be processed.
We acknowledge your concerns regarding communication and response times, and we are continuously working to improve the clarity and responsiveness of our support services.
For confidentiality reasons, we are unable to discuss specific account details in a public forum. However, we kindly ask for your patience while our team continues to review your case and communicate with you directly through the appropriate support channels.
If you require any further assistance, please feel free to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
We appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
Fake deposit bonus
I opened accounts with other brokers... And when they give you a deposit bonus, they really gave it to you, you can trade until the last dollar. Pu Prime offers a 100% first deposit bonus but they don't actually give it to you. When you spend your money and when the bonus amount remains, they freeze your account and you cannot trade any further. So they give you a bonus but only for decoration, you can't use that bonus.
May 8, 2026
Unprompted review
Reply from PU Prime
Dear Boban,
Thank you for sharing your feedback.
We understand your concerns regarding the Deposit Bonus Promotion and the trading restrictions you experienced.
Please note that under the terms of the Deposit Bonus Promotion, accumulated credit bonuses are provided to support account margin and may be used to enhance trading capacity during the promotion period. In situations where trading losses occur, losses are first deducted from the client’s own deposited funds, followed by the bonus credit portion.
In accordance with the promotion terms, if a trading account balance becomes negative while bonus credit remains on the account, the system will automatically restrict the opening of new trades until the balance returns to a positive value. This restriction applies regardless of the remaining bonus credit displayed on the account.
Please also note that this restriction does not affect existing open positions, and trading activity may resume once the account balance is restored above zero.
If you would like further clarification regarding your account or the applicable promotion terms, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
I invested nearly 28 lakhs with PU…
I invested nearly 28 lakhs with PU Prime, and my account has been frozen without explanation. My funds are locked, and despite registering a complaint against their third-party broker Swetha, there has been no resolution.
This situation has left my family in a very unstable and emotionally difficult position. The inability to access our own money has caused immense stress and hardship.
I have also registered a cybercrime complaint regarding this matter, as the company’s actions raise serious concerns about fraud and investor exploitation.
I am urgently requesting PU Prime to release my funds immediately. Investors place their trust in trading companies to safeguard their investments, not to trap them. PU Prime must take responsibility and act with integrity by allowing me to withdraw my money.
I strongly caution others to be extremely careful before engaging with PU Prime. My experience shows a lack of transparency, accountability, and ethical conduct.
May 8, 2026
Unprompted review
Reply from PU Prime
Dear Sathish Kumar,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates under strict compliance, security, and regulatory procedures, and we do not tolerate any form of misconduct or unauthorized activity. We would also like to clarify that PU Prime is not responsible for the actions of unauthorized third parties or individuals falsely representing association with our platform.
To help us investigate your concerns further, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com, or our Trading Support Team at trading@puprime.com, using your registered email address and providing any relevant account details or supporting information.
We remain committed to maintaining a transparent and secure trading environment and appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
DO NOT TRUST PUPRIME IF YOU BELIEVE YOU…
DO NOT TRUST PUPRIME IF YOU BELIEVE YOU WILL WIN TRADING.
NEW ACCOUNTS MAKE GOOD REVIEWS FOR THEM, FAKE REVIEWS.
Had an account for so long without issues, lost plently money. Once I came back after few months after, I made a trade and got 312 usd from it. They blocked mu withdrawal, took the 312 usd and said I was violating rules?
I asked them what violation? They couldn’t mention it, i had plenty others review + had ai check up on violations, both concluded no violations, but they now refuse to answer nor give back the money.
I have screenshots of the conversatin + of them taking the money from my account while claiming i violated rules for placing a trade and closing it once it hit profit
May 6, 2026
Unprompted review
Reply from PU Prime
Dear Rickie K,
Thank you for sharing your feedback.
We take all client concerns seriously; however, we were unable to locate any account or registration matching the details provided in your review. As such, we are currently unable to verify the situation described.
PU Prime operates under strict compliance, risk management, and review procedures. Any account-related actions are conducted in accordance with Client Services Agreement and applicable regulatory requirements. We would also like to clarify that trading outcomes or client profitability are not factors in determining whether reviews or account assessments are conducted.
For confidentiality and security reasons, specific account matters cannot be discussed in a public forum. To help us investigate your concerns further, we kindly invite you to contact our Trading Support Team at trading@puprime.com or our Customer Care Team via Live Chat or at info@puprime.com using your registered email address or account ID.
We remain committed to maintaining a fair, transparent, and professional trading environment and appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
Give you a 100% deposit but don’t let…
Give you a 100% deposit but don’t let you trade with it only a leverage
0/5
Wouldn’t recommend
I have €430 equity and can’t trade with it?? Scam
May 7, 2026
Unprompted review
Reply from PU Prime
Dear Dean E,
Thank you for sharing your feedback.
We understand your concerns regarding your trading account and the deposit bonus conditions.
Please note that when a trading account includes bonus credit under the Deposit Bonus Promotion, specific trading conditions apply. In accordance with the promotion terms, if the account balance becomes negative, the system will automatically restrict the opening of new trades, regardless of the remaining credit bonus or equity shown on the account.
Please also note that this restriction only applies to opening new positions. Existing open trades are not affected, even if the account balance falls below zero. Trading activity can resume once the account balance returns to a positive value.
If you would like further clarification regarding your account status or the applicable bonus conditions, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
Today
Today, I am truly delighted, especially after PU Prime returned the funds that had been mistakenly blocked in my account. I was contacted by Mr. Ryan Adrhami, who was in constant communication with me and provided invaluable assistance throughout the entire process. He also requested additional information, which I provided as irrefutable proof that my account had been blocked in error. They have, in all honesty, returned my funds in full. I would like to express my sincere gratitude to Mr. Ryan Adrhami and PU Prime for their excellent service and for the trust they placed in me. Thank you so much! I am very pleased to be working with such a reputable company as yours and I will not hesitate to deposit my funds with you again.
Special thanks to Mr. Ryan Adrhami and PU Prime 🩵
May 5, 2026
Unprompted review
Reply from PU Prime
Dear Mayssam Aami,
Thank you for taking the time to share your experience and positive feedback.
We are truly pleased to hear that the matter was resolved and that your funds were successfully returned following the review process. At PU Prime, we are committed to handling all client concerns carefully and professionally, and we are glad that our team was able to assist you throughout the process.
We also greatly appreciate your kind words regarding your account manager. We are delighted to know that his continuous support, communication, and assistance made a positive difference to your experience. Your recognition will certainly be shared with him and the team.
Thank you once again for your trust, patience, and understanding. We are honored to continue supporting your trading journey and look forward to providing you with the highest standard of service moving forward.
Kind regards,
PU Prime Team
Bad broker
Hello,
I withdrew my funds and successfully received the money. However, right after the withdrawal, I can no longer log into my account. I am getting the following error message:
"Your account is temporarily unavailable, please contact your account manager."
I have already tried contacting support, but I am not receiving any response. This situation is very concerning to me, as I was planning to continue trading with PuPrime.
Please check my account and let me know what is going on as soon as possible.
My email: tautviszenasetagmail.com
Thank you.
May 5, 2026
Unprompted review
Reply from PU Prime
Dear Tautvydas,
Thank you for sharing your feedback.
We are pleased to hear that your withdrawal was successfully processed and received.
We understand your concern regarding the login issue you experienced afterward and sincerely apologize for any inconvenience caused.
To assist you further, we have arranged for your Account Manager to reach out to you directly and provide additional support regarding your account access.
In the meantime, we also kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address. Our Trading Support Team is also available at trading@puprime.com for further assistance.
Please also ensure that your registered email address is provided correctly when contacting our team so we can locate your account and assist you efficiently.
We appreciate your patience and the opportunity to address your concerns, and we look forward to supporting you with your continued trading experience at PU Prime.
Kind regards,
PU Prime Team
I would be wary about trading with…
I would be wary about trading with PUPRIME. They block your account without any specific reason and don’t tell you the reasoning on support chat. Reading some other reviews online, it’s very likely they are experiencing liquidity issues and are unable to pay out anymore. Don’t deposit with this broker just because of the deposit bonus. I currently have 4000$ locked up with this broker, with no one responding to me. I’m going to be in contact with the relevant regulatory authorities and suggest that most others with the same issue due the same stick to reliable brokers only and do not trade with brokers like PUPRIME
May 4, 2026
Unprompted review
Reply from PU Prime
Dear Hanif Ali,
Thank you for sharing your feedback.
We understand your concerns regarding your account status and the experience you have described, and we sincerely regret the frustration this situation has caused.
PU Prime operates as a regulated broker under strict compliance, risk management, and liquidity arrangements. We would like to clarify that account reviews are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality reasons, we are unable to discuss specific account details in a public forum. However, to assist you further, we have arranged for your Account Manager to reach out to you directly and provide additional clarification and support.
If you require further assistance in the meantime, we kindly invite you to contact our Trading Support Team at trading@puprime.com
using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
We remain committed to maintaining a transparent, fair, and secure trading environment and appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
⚠️ WARNING: Profits Can Be Removed Based on Suspicion” (Read Their Terms First)
Account number: 27839202
My experience with PU Prime raises serious concerns about fairness and transparency.
After trading under normal market conditions and accepting losses without any dispute, I finally made a profit and requested a withdrawal. This was immediately rejected with the reason “Blacklist by Risk.” Shortly after, my profits were removed based on alleged violations, without any concrete evidence or specific trades being identified.
What is extremely important for other traders to understand is what PU Prime states in its own Client Agreement and Terms & Conditions.
In sections related to “Prohibited Trading”, “Abusive Trading”, and general risk/compliance clauses, PU Prime clearly reserves the right to:
- Cancel trades
- Restrict or terminate accounts
- Remove profits
This can be done in cases of “suspected” arbitrage, abuse, or fraudulent activity, and crucially:
👉 based on their own judgment (“at its sole discretion”)
In practice, this means:
- Decisions can be made based on suspicion
- No obligation to provide detailed evidence to the client
- Profits can be removed if they consider the activity unacceptable
This creates a serious imbalance:
Losses are processed normally, but when a client becomes profitable, accounts can be flagged and withdrawals blocked under broad and unclear justifications.
I have repeatedly requested specific evidence, trade details, and the exact clause applied, but have only received general responses without transparency.
I strongly advise anyone considering this broker to carefully read their Client Agreement, especially the sections regarding prohibited or abusive trading, and fully understand the risks before depositing funds.
I hope PU Prime will address this matter properly and provide a fair resolution.
April 30, 2026
Unprompted review
Reply from PU Prime
Dear Ahmed Chergui,
Thank you for sharing your feedback.
We understand your concerns regarding your account status and withdrawal request, and we sincerely regret the frustration this situation has caused.
As a regulated broker, PU Prime operates under strict compliance, risk management, and review procedures. In certain cases, accounts may be subject to review where activities are assessed in accordance with our Client Services Agreement, promotional terms, and applicable regulatory requirements. These reviews are conducted independently and are not influenced by whether a client’s trading results are profitable or not.
For confidentiality and security reasons, we are unable to disclose specific account details or review findings in a public forum. However, please be assured that all decisions are based on detailed assessments of system records and established policies.
To assist you further, we have arranged for your Account Manager to reach out to you directly to provide additional explanation and support.
If you would like further clarification in the meantime, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
We remain committed to maintaining a fair, transparent, and compliant trading environment and appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
crypto withdrawl
Usually they are good however i am dealing with a situation where i am unable to withdraw my money in form of crypto. They said they have some kind of outage and it will be fixed but it has been 12 hours.
April 30, 2026
Unprompted review
Reply from PU Prime
Dear Jason Bess,
Thank you for sharing your feedback and for your continued support of PU Prime.
We understand your concerns regarding the temporary issue that affected cryptocurrency withdrawals and sincerely apologize for the inconvenience caused during that period.
We are pleased to confirm that the issue has since been resolved and services have resumed normally. Occasionally, certain withdrawal channels may undergo temporary maintenance or service interruptions, which can impact processing times, and our team works diligently to restore services as quickly as possible.
If you require any further assistance or have additional questions, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com. Our Trading Support Team is also available at trading@puprime.com.
We appreciate your patience, understanding, and continued trust in PU Prime.
Kind regards,
PU Prime Team
Withdrawing your funds is very difficult I did'nt manage it
Trying to contact this company is very difficult they have addresses in the Seychelles or Mauritius. Trying to withdraw money from your trading account is very difficult with a list of conditions you have to comply with. Less than legal traders use this broker probably because of the above. So beware against my better judgement I ended up being scammed out of £3700!!!
I notice your response but as I've stated in my post the trader had taken control of my account and opened trades against my instructions. I went through the facilities on your online platform and your mobile platform and could not find anyway to prevent the trader from opening trades on my account. Whilst you may believe you provide a good secure environment for members of the public to trade I can confirm from personal experience that the trader took over my account and wiped out £3700. It took but moments for him to do this. Your response to customers is poor and provides no protection from this happening again. Your response to my communication regarding this incident has been going on for days and is ongoing. You respond far quicker to trustpilot than the methods of communication available on your online or mobile apps. I only wish you were so efficient at protecting your customers as you are about protecting your reputation. You suggest in your response contacting you and provided an address. I have tried contacting you as suggested without a satisfactory response. At no time have you decided to pick up a telephone to find out more about how I have had my £3700 stolen or suggested any course of action to help me recover my money. I have little doubt another response will only tell all those reading how wonderful your company is how you have processes in place to protect your customers. It's outright lies and you have taken no steps to discover for yourselves why I say otherwise.
April 30, 2026
Unprompted review
Reply from PU Prime
Dear Mr Glyn Fletcher,
Thank you for sharing your feedback.
We are sorry to hear about your experience and understand your concerns regarding communication and withdrawals.
As a regulated broker, PU Prime operates under applicable compliance and verification procedures designed to protect both clients and the integrity of transactions. Withdrawal requests may require certain verification steps in line with regulatory requirements and security measures.
Regarding Copy Trading services, participation is entirely at the client’s discretion. Clients are free to start, stop, or remove funds from Copy Trading portfolios at any time through the available platform functions, and there are no restrictions preventing clients from managing their funds accordingly.
We would also like to clarify that PU Prime does not tolerate fraudulent activity and remains committed to maintaining a transparent and secure trading environment for all clients.
For confidentiality reasons, we are unable to discuss specific account matters in a public forum. However, if you would like us to review your concerns further, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com or reach our Trading Support Team at trading@puprime.com using your registered email address.
We appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
The Worst broker in the world
The Worst broker in the world
Never use them
They'll steal your funds and claim you breached their policies.
Never use them, it's a waste of time and energy
Don't waste time on this broker, you'll regret it
They're just thieves
April 1, 2026
Unprompted review
Reply from PU Prime
Dear Chigonum Victoria Ihunwo,
Thank you for sharing your feedback.
We understand the seriousness of your concerns and sincerely regret the frustration this situation has caused.
As a regulated broker, PU Prime operates under strict compliance and review procedures. All account-related assessments, including those involving trading activity and policy compliance, are conducted thoroughly in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality reasons, we are unable to discuss specific account details in a public forum. However, to assist you further, we have arranged for your Account Manager to reach out to you directly and provide additional clarification and support regarding your concerns.
If you require any further assistance, you may also contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
We remain committed to maintaining a fair, transparent, and professional trading environment and appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
Important Warning to Traders – My Experience with PU Prime
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⚠️ Important Warning to Traders – My Experience with PU Prime
Before opening an account, make sure you clearly understand which legal entity your account will be assigned to.
PU Prime presents itself with multiple licenses in well-known jurisdictions, which may give the impression of strong regulatory protection. However, in practice, clients can be onboarded under different entities, including offshore jurisdictions such as Seychelles, where the level of investor protection is significantly lower.
In my case, my account was registered under PU Prime Limited (Seychelles). After trading normally and closing all positions without any restriction or warning, a significant amount of profit was deducted from my account without prior notice.
What is most concerning is the inconsistency in the explanations provided:
- Initially, I was told it was related to bonus terms
- Later, the explanation changed to “Gap Trading”
- Finally, it was justified as “internal policies”
These internal policies are not clearly disclosed in the publicly available Terms and Conditions. I reviewed the documents carefully and could not find a transparent clause that clearly explains or justifies such actions.
All trades were executed normally on the platform, and no restrictions were applied at the time of trading. The issue only arose after profits were made.
This raises serious concerns about transparency, consistency, and how client accounts are managed under different regulatory entities.
I have documented all evidence, including account history, emails, and transaction records, and I have escalated the case to the Financial Commission for independent review.
⚠️ My advice to all traders:
Do not rely only on brand reputation or listed licenses. Verify exactly which entity your account is registered under, as the level of protection and oversight can differ significantly.
Trade carefully and be fully aware of the risks beyond the market itse
The difference in regulatory oversight between jurisdictions is something every trader should carefully evaluate before depositing funds.”
February 27, 2026
Unprompted review
Reply from PU Prime
Dear Aljasem.s,
Thank you for sharing your detailed feedback.
We understand your concerns regarding account classification, regulatory entities, and the outcome of your account review, and we regret the frustration this situation has caused.
PU Prime operates through multiple regulated entities, and client accounts are onboarded in accordance with applicable regulatory frameworks and policies. The relevant entity is disclosed during the account registration process, and all services are provided in line with the governing terms and conditions of that entity.
As a regulated broker, we adhere to strict compliance and review procedures. All account assessments, including those related to trading activity and risk management policies, are conducted thoroughly and in accordance with our Client Services Agreement and applicable regulatory requirements.
We acknowledge your concerns regarding consistency of communication and transparency, and we take such feedback seriously as part of our ongoing efforts to improve clarity and client experience.
For confidentiality reasons, we are unable to discuss specific account details in a public forum. However, if you would like a more detailed clarification regarding your case, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
We remain committed to maintaining a fair, transparent, and compliant trading environment, and we appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
⚠️ Warning – My experience with PU Prime
}
My experience with PU Prime has been extremely disappointing.
After trading normally and closing all positions without any issues, a significant amount was deducted from my account without prior notice.
What is concerning is the inconsistency in their explanations. Initially, I was told it was related to bonus terms. Later, the justification was changed to “Gap Trading.” This raises serious concerns about transparency and fairness.
At no point during trading was I warned that my activity was not allowed. Everything was executed normally on the platform.
Only after I made profits, the funds were adjusted.
I have contacted support multiple times and sent over 30 emails, but I have not received a clear or consistent explanation.
I have now escalated this case to the Financial Commission and I am in the process of submitting complaints to other financial authorities.
I strongly advise traders to be cautious and to fully understand how such internal policies may be applied.
All my evidence is documented, including emails, account history, and transaction records.
I will continue to pursue this matter until it is resolved
March 1, 2026
Unprompted review
Reply from PU Prime
Dear Saddam,
Thank you for sharing your feedback.
We understand your concerns regarding to your account and the explanations you have received, and we regret any frustration this situation has caused.
As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, including those related to trading activity are conducted thoroughly in accordance with Client Services Agreement and applicable regulatory requirements.
If you require further clarification or a more detailed review of your case, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
We remain committed to addressing client concerns through a fair and structured review process and appreciate the opportunity to assist you.
Kind regards,
PU Prime Team
8 day se uper ho gaye mujhe mera…
8 day se uper ho gaye mujhe mera account restricted kyu kiya hai iska nahi koi reason diya hai aur na hi mujhe koi proof diya hai aap ki company profit hone ke baad traders ke sath fraud karti hai mera fund return kardo nahi to mujhe proof de do scammer company hai pu prime profit hone ke baad account block karte ho jab tak loss chal raha ho kuch nahi hota jaise profit withdrawal le lo to account block kar ke fund hadap Leto ho
April 23, 2026
Unprompted review
Reply from PU Prime
Dear Riyaj Shaikh,
Thank you for sharing your feedback.
We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum.
We acknowledge the concerns you have raised and would like to emphasize that any actions taken on client accounts are conducted in accordance with established policies, procedures, and applicable regulatory requirements. Each case is reviewed to ensure consistency, accuracy, and fairness.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general inquiries, our Customer Care Team is available via Live Chat or at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review process.
Kind regards,
The PU Prime Team
Terrible broker to use
Terrible broker to use. I deposit money okay which at first my account got liquidated due to terrible signal groups. I top up my account and it says i need to cover up my deposit bonus due to being liquidated the first time and i was -60 in equity. I made back 40 so i was at - 20 and then i top up my account again to get rid of the - equitu and now £100 pound of mine gone down the drain as they resetted.
I wouldnt have even used them in the first place if this was the case
Uid-1827297
April 22, 2026
Unprompted review
Reply from PU Prime
Dear Yehya Noor,
Thank you for sharing your feedback.
We understand your concerns regarding your account balance and the impact of the deposit bonus conditions. Please note that when a trading account includes bonus credit, specific terms and conditions apply. In situations where the account experiences a negative balance, adjustments related to the bonus may occur in accordance with the applicable bonus policy.
PU Prime provides Negative Balance Protection to help prevent clients from incurring losses beyond their deposited funds. In certain circumstances where an account balance becomes negative due to market conditions, clients may manually reset the balance to 0 via the Client Portal or the PU Prime App.
If the negative balance cannot be resolved, you may contact PU Prime’s Customer Care Team at info@puprime.com
using your registered email address. Following verification, our team will assist in resetting the balance to zero where applicable.
For a more detailed review of your case, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com. Our Trading Support Team is also available at trading@puprime.com.
We appreciate your understanding and the opportunity to address your concerns.
Kind regards,
PU Prime Team
1 Stern – Absolute Warnung vor diesem Broker
Ich kann nur dringend davor warnen, Geld bei PU Prime einzuzahlen.
Ich habe am 02.03.2026 einen Betrag von 1.000 € auf die von PU Prime angegebene IBAN überwiesen. Laut meiner Bank ist das Geld nachweislich beim Empfänger angekommen. Ein Rückruf der Überweisung wurde jedoch vom Empfänger abgelehnt, und das Geld ist laut Bank „nicht mehr verfügbar“.
PU Prime behauptet jedoch, die Einzahlung sei „gescheitert“ bzw. nicht angekommen.
Das widerspricht eindeutig den nachweislichen schriftlichen Fakten meiner Bank.
Für mich ist das ein massiver Vertrauensbruch und absolut inakzeptabel.
Besonders kritisch:
Einzahlung wird als „fehlgeschlagen“ dargestellt, obwohl das Geld angekommen ist
Rücküberweisung wird aktiv verhindert bzw. von PuPrime abgelehnt.
Support reagiert nur mit Standardantworten ohne echte Klärung
Ich habe außerdem gesehen, dass ein anderer Nutzer auf Trustpilot genau das gleiche Problem beschreibt. Das lässt vermuten, dass es sich nicht um einen Einzelfall handelt.
Meine klare Meinung:
Finger weg von diesem Anbieter – das Risiko, sein Geld zu verlieren, ist aus meiner Sicht sehr hoch.
I strongly advise against depositing any money with PU Prime.
On March 2, 2026, I transferred 1,000 EUR to the IBAN provided by PU Prime. My bank has officially confirmed that the funds were successfully received by the beneficiary. A recall request was initiated, but it was rejected by the recipient, and the funds are now reported as “no longer available.”
Despite these clear facts, PU Prime claims that the deposit has “failed” or was not received.
This directly contradicts the official written confirmation from my bank.
In my view, this is a serious breach of trust and completely unacceptable.
Major concerns:
The deposit is described as “failed” even though the money was received
A refund was actively rejected by the recipient
Customer support only provides generic responses without any real clarification
I have also found that another user on Trustpilot describes the exact same issue, which suggests this is not an isolated case.
My conclusion:
Stay away from this company – the risk of losing your money is extremely high.
March 2, 2026
Unprompted review
Reply from PU Prime
Dear Harald Hundemer,
Thank you for sharing your feedback.
We understand how concerning this situation may be and would like to clarify the matter. Based on our records, the deposit transaction was not successfully completed, and the funds did not reach our platform. In such cases, the transaction is typically aborted or reversed within the banking/payment process before being credited to the recipient.
Please note that PU Prime does not have the ability to reject or retain funds that have not been received into our system. As the transaction did not arrive on our end, we kindly recommend that you follow up directly with your bank or payment provider for further investigation and clarification regarding the status of the transfer.
We understand your concerns regarding the information provided and encourage you to liaise with your bank, who will be able to trace the transaction path and provide a definitive update.
If you require any additional assistance from our side, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency and to supporting clients throughout all transaction related inquiries.
Kind regards,
PU Prime Team
Dear PU Prime Support Team,
Dear PU Prime Support Team,
I am writing to follow up on my account, which has been under restriction and pending withdrawal processing for over one week now.
Account number :27297397
ID Last Digits: 6050
Despite multiple attempts to contact your team, I have not received any meaningful response or update regarding my case. This level of silence is unacceptable for a regulated broker.
I kindly request an immediate update on:
The status of my account investigation
The reason for the restriction
The timeline for resolving my withdrawal request
Please note that if I do not receive a clear response within 48 hours, I will have no choice but to escalate this matter to the relevant financial regulatory authorities and publicly report the issue.
I expect a prompt resolution....I have sent you over 100 emails but you keep saying that the matter is under investigation...........you keep telling me that my account manager will reach out, for a whole week, he or she has not reached out, you should solve my problems within 48hrs , failure to do so, I'll escalate the matter to the regulators
April 13, 2026
Unprompted review
Reply from PU Prime
Dear Wisey,
Thank you for bringing this matter to our attention.
We understand your concerns regarding your account and the status of your withdrawal request, and we sincerely regret the frustration caused by the delay and lack of updates.
As a regulated broker, PU Prime operates under strict compliance and review procedures. In certain cases, accounts may be placed under review to ensure adherence to regulatory requirements. While these processes are necessary, we acknowledge that timely communication is equally important and are continuously working to improve in this area.
To further assist you, we have arranged for your Account Manager to reach out to you directly and provide additional clarification and support.
For further updates or assistance, you may also contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is available via Live Chat or at info@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
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