I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
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"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
Company replied
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
PU Prime Only Welcomes Losing Traders! (Unjustified Profit Cancellation
As a trader, I want to clarify that I am not an affiliate or a promoter. My only goal is to share my experience so others do not fall into the same trap. This broker claims to be regulated, but it operates like a "Ponzi Scheme": losing traders are welcomed, while profitable traders have their profits wiped out.
After my withdrawal request was denied and all my profits were canceled without any justification, I contacted their support. Here is the exact, word-for-word correspondence between us.
My Formal Complaint to PU Prime:
"To Whom It May Concern,
I am writing this letter to express my strong condemnation of the unjustified action taken against my account, where my withdrawal request was denied, followed by the cancellation of all generated profits without any explanation or legal basis. I have sent two consecutive messages inquiring and requesting clarification, but you chose total silence—a behavior that represents a blatant disregard for clients' rights and the principles of transparency.
As a trader who deals with many reputable firms and prop firms, I have never encountered such a poor experience throughout my trading career. I believed I was dealing with an honest company, but this action reflects a management style reminiscent of a "Ponzi Scheme," where losing traders are welcomed, while the risk management team is activated to eliminate any trader who appears to be profitable in the long run. If there had been an objective discussion about the reasons, we would have listened, but you chose to flee forward through silence, which does not wave my right to know the motives behind this measure..."
PU Prime's Provoking Response:
"Thank you for contacting PU Prime. Apologies for the inconvenience this has caused. Please do provide a screen recoridng of the process when making a withdrawal for us to be able to check further and make an escalation."
My Reply Clarifying It’s Not a Technical Issue:
"Dear PU Prime Support,
Thank you for your reply. However, please note that my issue is NOT a technical glitch in the withdrawal process that requires a screen recording. The issue is that my withdrawal was officially rejected, and subsequently, all my earned profits were completely wiped out and removed from my account balance without any prior warning or justification. I am attaching to this email the screenshots of my trading history and the balance adjustment showing that the profits were deleted by your risk management team. I demand a clear, official explanation for the removal of my profits, not technical troubleshooting for a withdrawal button."
After this, they chose absolute silence and complete disregard.
Conclusion:
* Even if regulated, they only want losing traders. If you win, your profits will be deleted under vague excuses.
* trustpilot’s warning about them is a sufficient reason for you to stay away
* Their deposit bonus is just a trap to lure you in.
I have all the screenshots and account statements to back up every word. Stay safe and avoid PU
Update to my review:
Thank you for your public relations response, which unfortunately remains completely devoid of any factual substance, evidence, or transparency. I am updating this review to present the public and fellow traders with the undeniable facts regarding how PU Prime handles profitable traders under the guise of vague regulations.
**First: The So-Called "Evidence and Clear Justification"**
You claimed in your response that the relevant notice and supporting evidence have already been provided to me. Let us look at the exact text of the "Notification of Profit Deduction" that your system automatically generated and sent to my spam folder:
*"The identified trading activities in your account include and/or not limited to: Any form of arbitrage trading; Claiming promotional bonuses through multiple registrations; Engaging in various practices of bonus manipulation; Breached any terms specified in our Deposit Bonus Terms and Conditions; Involvement in fraudulent activities, disputes, or situations deemed fraudulent in PU Prime discretion."*
I ask the public and any reasonable observer: **Where is the evidence here?** This is a generic, copy-pasted legal boilerplate template that lists every possible violation in existence simultaneously. You did not provide a single trade ticket number, a single timestamp, or any technical logs from my account (Account: 26399892) to substantiate these broad accusations. Canceling a trader’s profits based on a generic "and/or not limited to" list is the definition of an arbitrary and unfair practice.
June 21, 2026
Unprompted review
Reply from PU Prime
Dear ARY,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. As a regulated broker, all account reviews, withdrawal requests, promotional activities, and risk assessments are conducted in accordance with our Client Services Agreement, promotional terms and conditions, and applicable regulatory requirements.
We would like to clarify that account actions, including adjustments, restrictions, or withdrawal related decisions, are not applied arbitrarily. Where necessary, such actions are supported by reviews and assessments conducted in accordance with our established policies and procedures. We note that the relevant notice and supporting evidence relating to your case have already been provided to you through the appropriate communication channels.
For confidentiality, security, and data protection reasons, we are unable to discuss specific account details or review findings in a public forum.
We also wish to clarify that promotional bonuses are subject to clearly published terms and conditions. Participation in any promotion is governed by those terms, which are made available to clients prior to participation. Promotional programs are designed to support trading activities and are administered in accordance with the applicable rules.
If you require any further clarification regarding your account, we encourage you to continue corresponding with our relevant support teams through the official communication channels so that your case can be reviewed and addressed appropriately.
PU Prime remains committed to transparency, compliance, and addressing client concerns through the appropriate review and support processes.
Kind regards,
The PU Prime Team
They steal 5300 Bonos from me.
They steal 5300 Bonos from me.
They disabled trading in my account although I have equity,
I have 5300 Bonos and they said the account is negative and u must rest the account and Bonos will be zero.
By the way this condition is not written in the their terms
June 20, 2026
Unprompted review
Reply from PU Prime
Dear Hesham Mohamed,
Thank you for taking the time to share your feedback.
We take client concerns seriously and would like to clarify certain points regarding promotional credit bonuses and trading account functionality.
As outlined in the applicable Bonus Promotion Terms and Conditions, bonus credit is provided to support account margin and may be utilized during trading activity. In the event of trading losses, the account's own funds are utilized first, followed by any applicable bonus credit. Bonus credit does not constitute withdrawable funds and remains subject to the terms of the promotion.
We would also like to clarify that when a trading account containing bonus credit falls into a negative balance, the system may automatically restrict the opening of new positions. Existing open positions are not affected by this restriction. Trading functionality can be restored once the account balance returns to a positive value in accordance with the applicable promotional terms.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, we would welcome the opportunity to review your concerns and provide clarification regarding your account and the application of the bonus terms.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and include your trading account number along with any relevant details. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, fairness, and ensuring that all promotions are administered in accordance with their published terms and conditions.
Kind regards,
The PU Prime Team
Why have you denied my withdraw…
Why have you denied my withdraw request. I used the same Binance pay method as I deposited. Are you scammers? My account is fully verified (Account: 29397732) was cancelled today with a note to contact my manager. What is that????
Thanks I got my money but a little late.
June 12, 2026
Unprompted review
Reply from PU Prime
Dear Kuku Tz,
Thank you for taking the time to update your review and share your experience.
We are pleased to hear that you have successfully received your withdrawal. We understand that delays or requests for additional review can sometimes be frustrating, and we appreciate your patience while the matter was being processed.
At PU Prime, withdrawal requests are handled in accordance with our security, compliance, and operational procedures, which may occasionally require additional verification or review before completion. These measures are designed to help protect client accounts and ensure the integrity of our payment processes.
We appreciate your feedback regarding the processing time and will continue working to improve our services and client experience wherever possible.
Thank you for choosing PU Prime. Should you require any assistance in the future, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com.
Kind regards,
The PU Prime Team
Really bad experience
From the start:
my account 29424050 was blocked for 'Account activity review' since June 3rd. No human support, only automated emails. I cannot withdraw my funds or trade. I sent around 20 emails and only got bot to respond me.
I even called and WHEN they respond they just say something like “we cannot help you, sir send an email..”.
looking for immediate help. bad bad experience
June 8, 2026
Unprompted review
Reply from PU Prime
Dear Cristian Guarino,
Thank you for taking the time to share your feedback.
We take concerns of this nature very seriously. PU Prime operates as a regulated broker and adheres to strict compliance, risk management, and operational standards. Any account reviews, trading restrictions, or withdrawal related matters are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, we would like to clarify that account reviews are never conducted arbitrarily. Such reviews may be required as part of our compliance, security, or risk management procedures and are subject to established internal processes.
If you require further clarification or believe there may be a misunderstanding regarding your account status, we encourage you to contact us directly so the matter can be reviewed thoroughly.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions, and we will continue to address client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
Scammers
Scammers. They give you first time bonus but then won’t allow you to use it and block your account asking to reset so you can wipe the bonus… absolute scammers.
June 8, 2026
Unprompted review
Reply from PU Prime
Dear Vasil Vasilev,
Thank you for sharing your feedback.
We acknowledge your concerns regarding the deposit bonus promotion and your account's trading status.
Please note that under the Deposit Bonus Promotion Terms and Conditions, when a trading account containing bonus credit falls into a negative balance, the system will automatically restrict the opening of new trades. This restriction is applied in accordance with the promotion rules and is not unique to any individual account.
Clients have the option to restore trading functionality by either bringing the account balance back to a positive value through a deposit or by requesting a negative balance reset. However, where a negative balance reset is elected, both the negative balance and any remaining promotional credit will be removed as part of the reset process in accordance with the promotion terms. Once completed, the promotional credit cannot be reinstated.
We would like to clarify that these procedures are governed by the applicable promotion terms and are not intended to prevent clients from accessing their accounts or trading activities beyond the conditions of the promotion.
Should you require further clarification regarding your account or the promotion terms, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining a fair, transparent, and compliant trading environment for all clients.
Kind regards,
PU Prime Team
Very disappointing experience.
Very disappointing experience.
I experienced an issue with the execution of take-profit orders on XAUUSD and attempted to get clarification from support. During the conversation I received multiple different explanations, including conflicting information about the take-profit level that was set and whether spread was responsible for the orders not being executed.
What frustrated me most was not just the trade outcome, but the lack of a clear and consistent explanation. When I attempted to submit a formal complaint through the client portal, the ticket system returned an error and would not create the complaint.
I understand that losses are part of trading and I am not complaining about losing a trade. My concern is the handling of the execution query and the complaints process.
Based on my experience, I have lost confidence in the platform and will be moving to another broker.
June 5, 2026
Unprompted review
Reply from PU Prime
Dear CS,
Thank you for taking the time to share your feedback.
We take concerns relating to trade execution and client support seriously and are committed to maintaining a transparent and professional trading environment.
Based on the information provided, we are currently unable to locate any client account or record associated with the details contained in your review. As a result, we are unable to verify the circumstances described or review the communication history referenced.
We understand the importance of receiving clear and consistent information when raising questions regarding trade execution. Matters involving order execution, pricing, spreads, and take-profit or stop-loss levels often require a detailed review of account records, trading logs, and market data before accurate conclusions can be reached.
We also take feedback regarding the client support experience and complaint submission process seriously. If there were any difficulties in submitting a support request or obtaining clarification, we would welcome the opportunity to investigate the matter further.
If you believe you hold or have held an account with PU Prime, we encourage you to contact us directly so our team can conduct a thorough review of your concerns.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting information. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
SCAMMM
SCAMMM
This company scammed me a $134,000.00.
I do not suggest to anyone to deal with them as long as they are high level of scamming.
I started with some little money they convince me to deposit more so i did.
They withdraw 10k for makeing bealive that everything works and ask me to deposit again.
Everytime they asked for more and more until i asked to withdraw some money.
At that moment they started asking me to pay more to get my money.
I lost enough so i am writing this review not to fall a victim like me.
Stay away
SCAMM
June 2, 2026
Unprompted review
Reply from PU Prime
Dear Patrick Bird,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. Based on the information provided, we are currently unable to locate any client account or record associated with the details contained in your review.
As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. All client deposits, withdrawals, and account activities are maintained within comprehensive system records and are processed in accordance with our Client Services Agreement and applicable regulatory requirements.
We would also like to clarify that PU Prime does not require clients to make additional deposits in order to release legitimate withdrawals. Any requests relating to account verification, payment processing, or compliance reviews are conducted in accordance with established regulatory and operational procedures.
Due to confidentiality and data protection obligations, we are unable to discuss or verify specific account matters in a public forum. However, if you believe you have held an account with PU Prime or there may be a misunderstanding regarding the account details, we encourage you to contact us directly so our team can investigate the matter thoroughly.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting information. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, compliance, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Warning about PU Prime PAMM(The Best…
Warning about PU Prime PAMM(The Best Scam Brooker)
My experience with PU Prime PAMM has been very negative. I deposited over $350,000 and suffered continuous losses while being encouraged to keep adding more funds.
Withdrawal requests showed as pending, and instead of being processed smoothly, I was contacted and pressured to keep money in the account due to “ongoing trades” and risk explanations.
Communication is informal and mainly through WhatsApp, and I feel there is a lack of transparency and proper investor protection.
Based on my experience, I strongly caution others to be extremely careful with PAMM accounts and stay away of this PONZI SCHEME.
June 1, 2026
Unprompted review
Reply from PU Prime
Dear Jody Smith-Nelson,
Thank you for taking the time to share your feedback.
We take concerns and allegations of this nature very seriously. However, based on the information provided in your review, we are currently unable to locate any client account or record associated with the details provided. As a result, we are unable to verify the circumstances described.
As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. All client accounts, transactions, and withdrawal requests are maintained within comprehensive system records and are processed in accordance with our Client Services Agreement and applicable regulatory requirements.
We would also like to clarify that investment products and managed trading arrangements involve market risk, and trading outcomes cannot be guaranteed. Any communication regarding account activity, trading performance, or withdrawal requests should be conducted through authorized channels and assessed based on the specific circumstances of the account.
In relation to PAMM services, please note that the relationship between a PAMM Fund Manager and a PAMM Investor is governed by the terms and arrangements agreed between those parties. PU Prime provides the trading infrastructure and technology that facilitate such arrangements but does not participate in, manage, or interfere with agreements, investment decisions, or trading strategies between PAMM Fund Managers and investors.
If you believe you have held an account with PU Prime or there may be a misunderstanding regarding the account details, we encourage you to contact us directly so our team can investigate the matter further.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with any relevant supporting information. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, compliance, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
One of the worst and is a scam
One of the worst and is a scam. I deposited USD 50 and then they said in order to trade i need to deposit 1000 which i did. Then when i try to do the withdrawal everytime it states successful and then one day later it is reversed. Still I am struggling to withdraw my money. The profits also is not paid and they keep on saying different reasons. So please dont use this as this is a scam
Update: PU prime thanks for the reply but that too a standard absurd reply. you mentioning my Binance needs a KYC. but i have submitted you the screenshots from Binance team stating that my account is verified and can receive and send any amount of funds. This confirmation was sent to your team even before your this reply. i have also been on the phone with your customer team for more than hour also spent on email and chat. you all keep giving all sorts of stupid answers. my actual money in your account was USD1100+ but i have lost more than 100 now. the last withdrawal request was reversed as well. SO YOU TELL ME IF IT IS NOT A SCAM THEN WHAT.
June 4, 2026
Unprompted review
Reply from PU Prime
Dear Kasun Walgamage,
Thank you for sharing your feedback.
We acknowledge your concerns regarding your withdrawal requests and overall experience.
Upon review, we were unable to identify any restriction on your trading account that would prevent you from submitting withdrawal requests. The withdrawal requests referenced in your review were reversed due to issues relating to the receiving payment destination rather than any restriction imposed on your PU Prime account.
The relevant clarification and guidance regarding the withdrawal status have been provided through our support channels. We encourage you to ensure that the selected receiving account or wallet meets the applicable verification and acceptance requirements before submitting a new withdrawal request.
As a regulated broker, PU Prime processes withdrawal requests in accordance with established security, compliance, and payment processing procedures. For confidentiality and security reasons, we are unable to discuss specific account details in a public forum.
Should you require any further clarification or assistance, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
Puprime scam me of a 1000$
Puprime scam me of a 1000$.
Account: 29011786
First they rejected my withdrawal request of $1000 & blocked my account I could no longer make a withdrawal request at all. After contacting them by email they accused me of abusing their promotions. I have never abused any promotion. They say they will deduct my profits and suspend my withdrawals until they have taken over all the so-called fraudulent profit. I don't recommend puprime to anyone at all. Be careful.
June 3, 2026
Unprompted review
Reply from PU Prime
Dear Sam Damours,
Thank you for sharing your feedback.
We acknowledge your concerns regarding your withdrawal request, account status, and the outcome of the account review.
As a regulated broker, PU Prime conducts all account reviews, including those related to promotional participation and trading activity, in accordance with Client Services Agreement, promotional terms and conditions, review procedures, and applicable regulatory requirements.
For confidentiality, security, and compliance reasons, we are unable to discuss specific account details or review findings in a public forum. However, please be assured that any actions taken on client accounts are based on detailed assessments of system records, trading activity, and established policies.
We understand that you may disagree with the outcome of the review and acknowledge your feedback regarding your experience. Should you require further clarification regarding your case, we kindly encourage you to continue corresponding with our Trading Support Team via trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining a fair, transparent, and compliant trading environment for all clients.
Kind regards,
PU Prime Team
Please guys stay away from
Please guys stay away from, very urgent to stay away from this firm , very very very not legit and fully scam
They will froze your account days , without any communication in any place the support team is catastrophic
Just stay away if you join them you will have many many problems
June 2, 2026
Unprompted review
Reply from PU Prime
Dear Mohammed,
Thank you for sharing your feedback.
We take all comments and concerns seriously. However, we were unable to locate any account registration or client record matching the details provided in your review, and therefore we are currently unable to verify the circumstances described.
PU Prime is committed to maintaining a regulated, transparent, and secure trading environment for all clients. We also strive to provide timely and professional support through our available service channels.
If you have registered an account with PU Prime or have experienced any issue related to our services, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address so that we may investigate the matter further and provide appropriate assistance.
We appreciate the opportunity to address your concerns.
Kind regards,
PU Prime Team
Pu prime is best scam broker.
Pu prime is best broker in category of scam brokers.
I have 546 usd in my account. But am unable either to trade or place a withdrawal request.
Everytime contact with support they never give a sufficient reply. Always said that write a mail. But in mail they never reply
May 18, 2026
Unprompted review
Reply from PU Prime
Dear Gulshan Kumar,
Thank you for sharing your feedback.
We acknowledge your concerns regarding account access, trading availability, withdrawal requests, and your support experience.
As a regulated broker, PU Prime takes all client concerns seriously and investigates account related matters in accordance with established policies, compliance procedures, and applicable regulatory requirements. For confidentiality and security reasons, we are unable to discuss specific account details in a public forum.
We understand your concerns regarding communication and response times. Client feedback is important to us, and we continuously work to improve the quality and responsiveness of our support services.
To allow our team to review your situation thoroughly and provide account specific assistance, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com for general enquiry.
PU Prime remains committed to maintaining a fair, transparent, and secure trading environment for all clients.
Kind regards,
PU Prime Team
SCAM BROKER
WARNING: EXTREMELY NEGATIVE EXPERIENCE WITH PU PRIME
My experience with PU Prime has been one of the most frustrating and disappointing experiences I have ever had with a broker.
I deposited funds into my account and followed every instruction provided by their support team. I submitted the requested documents and complied with all verification requirements. Despite doing everything they asked, my funds were neither credited to my trading account nor returned to me.
What makes this situation even worse is the complete lack of effective communication. I sent numerous emails requesting an update, an explanation, or a refund, yet I received no satisfactory resolution. My money remains inaccessible while PU Prime continues to ignore or delay addressing my concerns.
When a broker accepts a client's deposit but fails to credit the account, fails to provide a clear explanation, and fails to process a refund within a reasonable timeframe, it raises serious concerns about its reliability, transparency, and commitment to customer service.
As a trader, I feel let down and deeply disappointed. Based on my personal experience, I would strongly advise potential clients to exercise extreme caution before depositing funds with PU Prime. Until my deposit is properly credited or refunded, I have no reason to trust this broker.
I am still waiting for PU Prime to take responsibility, provide a clear explanation, and return my money. Until then, I cannot recommend this company to anyone.
May 25, 2026
Unprompted review
Reply from PU Prime
Dear Andrew Imohi,
Thank you for sharing your feedback.
We acknowledge your concerns regarding your deposit transaction and support experience.
Upon review, the transaction in question requires additional processing and verification due to the manner in which the deposit was submitted. The relevant clarification, instructions, and required next steps have already been provided to your registered email address for your reference and further action.
As a regulated broker, PU Prime follows strict compliance, security, and transaction processing procedures to ensure the safety and accuracy of all client account activities.
We also acknowledge your feedback regarding the communication experience and remain committed to continuously improving the quality and responsiveness of our support services.
Should you require any further clarification or assistance, our Customer Care Team remains available via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
Look scam broker
Oh my God this broker has so many problems Thank God I saw all the bikes It's impossible to create an account with them I dont want to get banned or have my account blocked Thanks guys for the warning
May 28, 2026
Unprompted review
Reply from PU Prime
Dear Sami,
Thank you for sharing your feedback.
We take all comments and concerns seriously. However, we were unable to locate any account registration or client record matching the details provided in your review, and therefore we are currently unable to verify the circumstances referenced.
PU Prime is committed to maintaining a regulated, transparent, and secure trading environment for all clients. We encourage prospective and existing clients to evaluate information from a variety of sources and to contact us directly should they have any questions regarding our services, products, policies, or regulatory framework.
If you have attempted to register an account or have experienced any issue related to our platform, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com so that we may assist you further.
Kind regards,
PU Prime Team
Min oplevelse med PU Prime har været en…
Min oplevelse med PU Prime har været en lang og utrolig frustrerende kamp. Det er super nemt at indbetale penge, men i samme sekund man prøver at trække sine penge ud, smækker kassen i med tekniske fejl.Selvom min profil stod som fuldt verificeret på højeste niveau, blev min udbetaling blokeret af en såkaldt "Advance KYC" fejl i systemet. Da jeg endelig fik fat i deres Live Chat support, lukkede medarbejderen bare chatten i hovedet på mig efter at have krævet nye billeder af mit pas.Efter masser af besvær fik jeg godkendt mit pas, men så blokerede deres automatiske udbetalingstjeneste mig igen og igen! Det viste sig, at deres internationale banksystem fuldstændig fejler og afviser udbetalinger, hvis ens profil eller navn indeholder det danske bogstav "Æ". Man tvinges to til at skrive det med engelske bogstaver (AE), men da ens profilnavn ikke kan ændres af en selv, fanges man i en evig computer-fejlløkke, hvor pengene bare sendes tilbage på saldoen.Det var først efter mange vrede rykkermails til deres support, at en medarbejder manuelt gik ind i databasen og rettede mit mellemnavn, så udbetalingen endelig kunne gå igennem som "Successful".Jeg lavede en flot profit på over 31% på mine 500 dollars, men måden man bliver behandlet på, og de tekniske fælder de sætter op for at holde på folks penge, er rystende. Hold jer langt væk fra denne platform!
My experience with PU Prime has been a long and incredibly frustrating battle. Depositing money is seamless, but the moment you try to withdraw your funds, they lock your account with technical excuses.Even though my profile was fully verified at the highest level, my withdrawal was blocked by an "Advance KYC" error. When I contacted their Live Chat, the agent simply closed the chat in my face after demanding new pictures of my passport.After a lot of hassle, my passport was finally approved, but then their automated withdrawal system kept rejecting my requests instantly! It turns out their international bank transfer system completely fails if your legal name contains local Scandinavian letters like "Æ". You are forced to type it with English letters (AE), but since you cannot change your registered profile name yourself, you get trapped in an endless automated loop where your money is constantly refunded to your balance.It was only after sending multiple angry emails directly to their support that a representative manually updated my middle name in their database so the withdrawal could finally process as "Successful".I made a great profit of over 31% on my initial 500 USD, but the way customers are treated and the technical traps they use to hold onto people's money is shocking. Stay far away from this platform!
May 21, 2026
Unprompted review
Reply from PU Prime
Dear Miguel Langkjær Lopes,
Thank you for sharing your feedback.
We acknowledge your concerns regarding the verification and withdrawal process.
As previously communicated, your withdrawal request was successfully processed and completed after the required verification and account information updates were finalized. The relevant instructions and clarification regarding the process were also provided to you through your registered communication channel.
As a regulated broker, PU Prime follows strict compliance, verification, and security procedures to ensure the safety of client accounts and financial transactions. In certain cases, additional verification steps or account detail adjustments may be required to ensure compatibility with international payment processing systems and banking requirements.
We also acknowledge your comments regarding your support experience and system related concerns. Client feedback is taken seriously as part of our ongoing efforts to improve service quality, operational efficiency, and user experience.
Should you require any further clarification or assistance, our Customer Care Team remains available via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
PLEASE BEAWARE!! Misled by Customer Support and Lost €560 Due to Poor Handling
Reference numbers: #1360793 and #1360903
I deposited funds into my account and received PUPrime’s 100% bonus promotion. After some trades went against me, my balance fell into the negative. My intention was to continue trading using the remaining promotional credits in order to recover the account balance back into positive territory.
However, my account became disabled, so I contacted customer support for assistance. My original request was simply to re-enable the account so I could continue using the remaining credits. Instead, the support agent instructed me to reset the account balance first, which I followed based on their guidance.
After the reset was completed, I then asked for the promotional credits to be restored to the account. At that point, I was informed that resetting the balance also removed all remaining credits permanently, and that they would not reimburse them. I was later told this was mentioned in a note within the instructions.
This was never properly explained to me before taking the action, and had I known the credits would be permanently removed, I would never have agreed to reset the balance. I feel I was misled into making a decision that directly caused me to lose around €560, which is a significant amount of money for me.
I repeatedly asked PUPrime to restore the account to its previous state before the reset or offer a fair resolution, but no meaningful help was provided.
I strongly advise others to be cautious. In my experience, this situation was handled extremely poorly by PUPrime and left me feeling completely unsupported as a customer.
May 26, 2026
Unprompted review
Reply from PU Prime
Dear Ari,
Thank you for sharing your feedback.
We acknowledge your concerns regarding the account reset process and promotional credit removal.
In accordance with the Deposit Bonus Promotion terms, trading accounts with a negative balance are automatically restricted from opening new positions, even if promotional credit remains available in the account. In such situations, the account is placed into read only status until the balance is restored to a positive value either through a deposit or by resetting the negative balance through the Client Portal.
Please also note that during the reset process, a confirmation message is displayed stating that all remaining credit bonuses will be deducted upon proceeding with the reset request. The balance reset action requires client confirmation and acknowledgment before it can be completed.
Following the confirmation and completion of the reset process, the account balance and remaining credit bonus are reset accordingly, and promotional credits cannot be reinstated thereafter.
We understand your concerns regarding the outcome and your support experience. Client feedback is taken seriously as part of our ongoing efforts to improve communication clarity and service quality.
Should you require any further clarification, our Customer Care Team remains available via Live Chat or at info@puprime.com using your registered email address.
Kind regards,
PU Prime Team
MT4 Account no 26394550 $546
MT4 Account no 26394550 $546
I have deposited $645 in my PU trading account and started trading on 26 April till 12 May until I received an email that I have breached the terms and my account is terminated. I did not do anything I was just trading by myself and I had a balance of $546 on 12 May which is not even profit.
After this email I tried to withdraw my money but I am unable to login with error saying that I need to contact my account manager while I never got in contact with any account manager since I started.
I am seriously worried about my money now I just want to get my leftover money back
Please be careful of this platform they will let you stranded without any clarification and no guarantee about the funds.
May 20, 2026
Unprompted review
Reply from PU Prime
Dear Elina Maria Kivistoe,
Thank you for sharing your feedback.
We acknowledge your concerns regarding account access and withdrawal availability.
Upon review, we were unable to identify any issue affecting your account from our end at this time. We kindly invite you to try logging into your account and submitting the withdrawal request again.
If you continue to experience any issue or receive any error message, please contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address so the matter can be reviewed further, and assistance may be provided accordingly.
PU Prime remains committed to providing a secure and transparent trading environment for all clients.
Kind regards,
PU Prime Team
I started trading with PU Prime about…
I started trading with PU Prime about one month ago with a deposit of $815 Trading account number (26393364), hoping to learn and grow my income. At the beginning, I was trying my best to understand everything and manage my trades carefully.
Unfortunately, my account is now in loss. My current balance has dropped to around $494, which has been very stressful and disappointing for me. What makes the situation even worse is that I am no longer able to log into my account. It keeps showing “temporarily unavailable,” and I have no access at all.
Because of this issue, I am unable to withdraw my remaining funds or even check my account properly. It feels very helpless not being able to control or access my own money.
This experience has been mentally disturbing for me, as I trusted the platform and did not expect to face such problems. I kindly request the PU Prime support team to look into my case urgently, help me recover my remaining balance, and allow me to withdraw my funds
May 12, 2026
Unprompted review
Reply from PU Prime
Dear Illia Uliutsenka,
Thank you for sharing your feedback.
We acknowledge your concerns regarding account access and withdrawal availability.
Upon review, we were unable to identify any issue affecting your account from our end at this time. We kindly invite you to try logging into your account and submitting the withdrawal request again.
If you continue to experience any issue or receive any error message, please contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address so the matter can be reviewed further and assistance may be provided accordingly.
PU Prime remains committed to providing a secure and transparent trading environment for all clients.
Kind regards,
PU Prime Team
Account liquidated by unauthorized trades on May 12, 2026 – no refund, no accountability
I have been trading with PU Prime for some time, but my experience has recently taken a turn that I can no longer stay silent about.
My account was liquidated as a result of a series of sell operations that I did not place. I was provably unavailable at the time those trades were executed — it was simply impossible for me to have been the one behind them. Despite this, the company has consistently refused to acknowledge any wrongdoing, citing internal logs as their sole justification, without considering the possibility of a platform or security-side malfunction.
What concerns me most is that this is the second time this has happened to me. The first incident, which I chose not to contest, resulted in a far larger loss. I deeply regret not speaking up then.
Throughout this process, I have made every effort to find a reasonable compromise. I explicitly offered to accept a partial reimbursement, and even suggested that a non-withdrawable trading credit would be sufficient — meaning I was not even asking for real funds back, just the ability to continue trading. Every proposal was met with silence or refusal.
After multiple emails and days of waiting, I have received no resolution and, at times, no response at all.
I have since seen similar complaints from other users on this platform, which suggests this may not be an isolated issue. I would urge anyone considering depositing funds with PU Prime to do thorough research beforehand and to be aware that, should something go wrong, the support and accountability you might expect may not be there.
May 12, 2026
Unprompted review
Reply from PU Prime
Dear Marco,
Thank you for sharing your feedback.
We acknowledge your concerns regarding the trading activity and account outcome you described.
Following a review of the matter, the relevant findings and investigation results have already been shared with you through the appropriate communication channels. Based on our assessment, we were unable to identify any technical irregularities or platform-related issues affecting the trading activity in question.
As a regulated broker, PU Prime operates under strict compliance, security, and risk management procedures. All investigations related to account access and trading activity are conducted based on detailed system records.
We also note your concerns regarding communication and support experience. Client feedback is taken seriously as part of our ongoing efforts to improve service quality and responsiveness.
For confidentiality and security reasons, we are unable to discuss further account-specific details in a public forum. Should you require any additional clarification, we kindly invite you to continue corresponding with our relevant support team using your registered email address.
Kind regards,
PU Prime Team
Withdrawal blocked and Account restricted
I deposited $100 into my PU PRIME account (Account No. 28814132) and successfully made a profit of $118.14 My total balance is now $218.14 However, when I tried to withdraw my funds, my withdrawal was blocked and my account was suddenly restricted without any clear explanation.
I am unable to access or withdraw my own money after making profits, which is extremely disappointing and concerning. I request PU PRIME to urgently resolve this issue and allow me to withdraw my funds.
Once this issue is resolved and my withdrawal is processed, I will update my review accordingly.
May 18, 2026
Unprompted review
Reply from PU Prime
Dear Aniruddha Raut,
Thank you for sharing your feedback.
We understand your concerns regarding your withdrawal request and account status.
As a regulated broker, PU Prime operates under strict compliance, security, and risk management procedures. In certain cases, additional review or verification may be required before account access or withdrawal requests can be processed. Please be assured that any actions taken on client accounts are conducted in accordance with our Client Services Agreement and applicable regulatory requirements.
For confidentiality and security reasons, we are unable to discuss specific account details in a public forum. However, we kindly encourage you to continue corresponding with our relevant support team using your registered email address so your case may be reviewed and addressed accordingly.
Our Trading Support Team Customer Care can be reached at trading@puprime.com, Customer Care Team remains available via Live Chat or at info@puprime.com.
We appreciate the opportunity to address your concerns and remain committed to maintaining a fair and transparent trading environment.
Kind regards,
PU Prime Team
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