PU prime is excellent in service and response. However there are concerns regarding those who are using its platform to conduct fraudulent activities. PMM is one of them. I relied on PU Prime and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's been 73 days since they froze my funds and kept 80-90% of them on guise of gap trading but they won't reply when I ask them to explain and listen to really happened. They won't even bother to rep... See more
Company replied
Hey eveyone Myself sangram from india Maharashtra sangli city I am using this from 2020 Nearby 6 years working Best broker in all services No deposit no withdrawal no sprade no stoploss hun... See more
Company replied
Terrible broker to use. I deposit money okay which at first my account got liquidated due to terrible signal groups. I top up my account and it says i need to cover up my deposit bonus due to bein... See more
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
Worst broker
Worst broker. My money was taken out from my Mt5 and dissappeared left with my deposit tried withdrawing it 2 weeks now and money still not in my account. Stay away. They will steal your money
March 5, 2026
Unprompted review
Reply from PU Prime
Dear Aslam Rassool,
Thank you for taking the time to share your feedback.
We take concerns related to account balances and withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and operational standards. All transactions, including trading activity and withdrawals, are recorded and processed in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to review or discuss specific account details in a public forum. However, we would like to clarify that no funds are removed without corresponding records and verification processes.
If your matter remains unresolved, we strongly encourage you to contact us directly so our team can review your case thoroughly and provide a clear update.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns in a fair and secure manner.
Kind regards,
The PU Prime Team
Pu prime scamer
Extremely disappointing and suspicious experience with PU Prime. My friend opened an account, deposited money, and traded normally. When she finally made a profit and requested a withdrawal, the withdrawal was suddenly stuck without any clear explanation.
Customer support keeps delaying the process and giving vague responses instead of resolving the issue. Everything seems smooth when you deposit money, but when it comes to withdrawing profits, serious problems start.
This kind of behavior seriously damages trust and raises concerns about the broker’s transparency. A reliable broker should never block or delay legitimate withdrawals.
I strongly warn other traders to be very careful before depositing money with PU Prime. Make sure you understand the risks because getting your money back might become a big problem.
Trading account number-24012523
March 3, 2026
Unprompted review
Reply from PU Prime
Dear Big Boss,
Thank you for taking the time to share your feedback.
We take concerns related to withdrawals and account activity very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. All withdrawal requests and account reviews are handled in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to discuss or verify third-party account details in a public forum.
We understand that delays can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If your friend requires assistance or if there are any outstanding concerns, we kindly encourage the account holder to contact us directly so our team can review the matter thoroughly.
Please ask the account holder to reach out to our Trading Support Team at trading@puprime.com using their registered email address and include their trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and a secure trading environment for all clients.
Kind regards,
The PU Prime Team
Big Withdrawal issue. Very Disappointing Experience
My experience with this broker has been very frustrating and stressful. After making profits in my trading account, my withdrawal request of 1610.8 USD was suddenly rejected with the reason “suspicious credit abuse.” Immediately after that, my account was restricted from both deposits and withdrawals, even though the funds are still clearly visible in my trading account.
It feels like when traders become profitable, withdrawals are blocked and the broker starts blaming “bonus abuse” or other unclear reasons instead of processing the withdrawal.
I even clearly told the support team that if they believe any profit was made using bonus credit, they can simply deduct the bonus amount or remove the bonus-related profits and allow me to withdraw my remaining funds. I am completely fine with that. But despite this, my account remains restricted and I have not been given any proper explanation.
I have sent multiple emails and also contacted live chat many times, but there has been no real help or resolution from the risk or compliance team.
What makes this situation even more stressful is that I urgently need these funds right now. My father’s heart surgery is scheduled in the next two days, which is why I requested the withdrawal in the first place. Despite explaining this situation to the support team, they are still not allowing me to withdraw my own funds.
Holding a client’s funds without clear communication or a fair solution is extremely concerning. I sincerely hope the company reviews my case urgently and releases my funds as soon as possible. My Pu prime user id:- 1749579 . My trading account no :- 26366258
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Kiran Bhalekar,
Thank you for taking the time to share your feedback.
We take matters of this nature very seriously. As a regulated broker, PU Prime operates under strict compliance, risk management, and operational standards. Any actions related to account activity, withdrawals, promotional credits, or account reviews are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to review or discuss specific account details in a public forum. However, we would like to clarify that any account reviews related to promotional offers or trading activity are subject to established procedures to ensure they are handled in accordance with our policies and trading terms.
We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If your matter remains unresolved or you require further clarification, we encourage you to contact us directly so our team can review your case.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
Terrible service
Terrible service, my withdrawals since January have not arrived, they only limit themselves to saying that they have already been sent, do not trust this broker, they also force you to deposit an amount of 1000 dollars to change the sponsor, and in the withdrawals do not arrive, they burn your accounts with very bad manipulations this broker, zero recommended
March 12, 2026
Unprompted review
Reply from PU Prime
Dear Marcos Téllez,
Thank you for taking the time to share your feedback.
We take concerns related to withdrawals very seriously. According to our records, your withdrawal request has already been processed from our side, and the Proof of Payment along with the corresponding ARN (Acquirer Reference Number) has been provided to you as a proof that the fund has been return to your payment method successfully.
We would also like to clarify that PU Prime does not manipulate trading accounts or prices. As a regulated broker, our trading environment operates under strict compliance, operational, and risk management standards.
For confidentiality and security reasons, we are unable to discuss specific account details in a public forum. If you require further assistance in tracing the transaction with your bank, we encourage you to contact us directly so our team can provide guidance.
Please reach out to our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and include your trading account number along with any relevant details.
PU Prime remains committed to transparency, professionalism, and assisting clients through the appropriate support channels.
Kind regards,
The PU Prime Team
PU PRIME SCAM FOREX BROKER
Hey everyone, PU Prime is a scam forex broker. I made a withdrawal from my account since 23rd February, 2026. I have not received the funds till. I complaint to their officer in Nigeria but no solution until the guy stopped attending to me. I chatted with the agents online through live chat, all to no avail as well.
My MT5 account number (23997176). The withdrawal amount is $244.31
I want to tell everyone that PU PRIME is fraudulent company. If they have not withheld your withdrawal now, they will do it later.
Run away from them . Be warned
February 23, 2026
Unprompted review
Reply from PU Prime
Dear U and I Consultancy,
Thank you for taking the time to share your feedback.
We take concerns related to withdrawals very seriously. As a regulated broker, PU Prime processes all withdrawal requests in accordance with our Client Services Agreement, internal verification procedures, and applicable regulatory requirements.
For confidentiality and security reasons, we are unable to review or discuss specific account details in a public forum. Please note that in some cases, withdrawal processing may require additional verification procedures or may be subject to processing timelines from payment providers.
If your withdrawal request remains unresolved, we encourage you to contact us directly so our team can review the matter and provide you with a detailed update. Please reach out to our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and include your trading account number along with the relevant details.
PU Prime remains committed to transparency, compliance, and assisting clients through the appropriate support channels.
Kind regards,
The PU Prime Team
Price Manipulation and Stop Out
On 9 March 2026, I experienced what I believe to be serious price manipulation on the PU Prime platform, specifically while trading Gold (XAUUSD).
According to the trading hours listed on their website, the market should have opened at 00:01. However, the PU Prime platform did not display any price feed until approximately 00:06, meaning there were about 6 minutes with no pricing available on their platform.
During this time, other brokers had already opened normally and were showing live prices.
At the real market open, gold moved higher across other brokers, and I would have been able to close my position with approximately $20 movement profit and total 5000$ on my volume. However, because PU Prime delayed the opening of their price feed, I was unable to close my trade.
When the price feed finally appeared on their platform at 00:06, the market had already moved down, and my account was instantly stopped out the moment pricing appeared.
To summarize the situation:
• Other brokers opened normally at market open.
• PU Prime had no price feed for approximately 6 minutes.
• When prices finally appeared, my account was immediately liquidated due to the price movement that occurred during the missing period.
After I contacted support to raise this issue, I received a very concerning response. I was told that my trading activity was “not something they like.”
Shortly afterward, the charts were adjusted and the pricing history was modified, which clearly suggests that there was either a technical issue or manipulation of the price feed to their advantage.
Since then:
• I have received only one generic canned response that did not address the specific issue I raised.
• My account manager initially said they would investigate, but after that they stopped responding to my messages entirely.
• My emails are no longer being properly answered.
I have traded with many different brokers over the years, and I have never experienced such questionable and manipulative trading conditions.
A 6-minute price freeze during market open, followed by an instant stop-out once pricing resumes, raises serious concerns about the reliability and fairness of this broker’s execution.
Based on this experience, I strongly advise traders to stop dealing with PU Prime.
March 9, 2026
Unprompted review
Reply from PU Prime
Dear AlexT,
Thank you for taking the time to share your feedback.
We take concerns regarding trading execution, pricing, and platform performance very seriously. PU Prime operates under strict operational, risk management, and compliance standards, and pricing is reflecting prevailing market conditions.
Please note that during market openings, particularly for instruments such as Gold (XAUUSD), pricing availability may occasionally be affected by liquidity conditions, market volatility, or temporary delays in price feeds from liquidity providers as markets transition from closed to open sessions. In such situations, pricing and execution will only resume once stable quotes become available from our liquidity sources to ensure orderly market conditions.
For confidentiality and data protection reasons, we are unable to review or discuss specific account or trade details in a public forum. However, we take claims regarding pricing discrepancies or platform behavior seriously and would be happy to review the matter in detail.
If you would like us to investigate your concern thoroughly, we kindly ask that you contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number, the relevant trade details, and any supporting screenshots. Our team will review the trading records and pricing data for the specified period.
PU Prime remains committed to maintaining a transparent, fair, and reliable trading environment, and we appreciate the opportunity to review any concerns raised by our clients.
Kind regards,
The PU Prime Team
no assistance and totally absent customer care
Title: Account Changed to Islamic Without Consent – Funds Blocked
I had a very serious issue with PU Prime that caused me financial loss and completely blocked my trading activity.
Without any warning or authorization, my account was automatically converted into an Islamic account. I never requested this change. The system simply switched the account type on its own.
Because of this unexpected change, my open positions became impossible to manage, and I was unable to close them normally. As a result, I lost money and my funds became partially inaccessible.
What is even more concerning is that when I tried to open new accounts, they were automatically converted into Islamic accounts again after a few minutes, even though I had selected a standard account. This makes the platform practically unusable.
A broker cannot change the contractual conditions of an account without the client’s consent. This is extremely unprofessional and raises serious concerns about the reliability of the platform.
At the moment I am unable to operate normally with my own funds
March 6, 2026
Unprompted review
Reply from PU Prime
Dear Gaetano Miranda,
Thank you for taking the time to share your feedback.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, we understand your concerns regarding the account type and trading conditions.
Please note that we have arranged for your assigned Account Manager to contact you directly to provide further assistance and clarify the situation. They will work with you to review your account setup and address any concerns regarding account functionality.
If you require any additional support in the meantime, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and supporting our clients through the appropriate communication channels.
Kind regards,
The PU Prime Team
Withdrawal delayed over 1 month
Withdrawal delayed over 1 month
I requested a withdrawal of $1573.32 more than one month ago and it has still not been processed.
I have contacted support multiple times but keep receiving the same repeated responses.
No clear update or timeline has been provided.
This situation is very concerning and I hope PU Prime resolves this issue immediately.
February 11, 2026
Unprompted review
Reply from PU Prime
Dear Ab. Saboor Rasouli,
Thank you for taking the time to share your feedback.
We take matters related to withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and operational standards. All withdrawal requests and related account reviews are handled in accordance with Client Services Agreement and applicable regulatory requirements.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, please note that in certain cases, withdrawal requests may require additional verification or review procedures before they can be processed to ensure compliance with operational and regulatory obligations.
We understand that delays can be frustrating, and we remain committed to resolving client concerns through the appropriate channels. If your matter remains unresolved or you require further clarification, we encourage you to contact us directly so our team can review your case.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and a secure trading environment for all clients.
Kind regards,
The PU Prime Team
PU PRIME IS A A SCAM
So, if you deposit, no problem, money took instantly, i m trying to withdraw my money for 3 days as my credit card mistery doesnt appear anymore as a withdraw method, FAYE and the other bot are F with me, chat support is trash
BTW AFTER WAITING A FEW HOURS FOR REPLYS THEY JUST CANCEL THE CONVERSATION
OVER 300k$ trading monthly
I have screenshots from the whole conversation.
March 10, 2026
Unprompted review
Reply from PU Prime
Dear Silviu,
Thank you for taking the time to share your feedback.
We understand how important it is for clients to have a smooth and transparent withdrawal experience. Based on our records, there are currently no restrictions applied to your account.
Please note that withdrawals to the original deposit method (such as a credit card) are generally limited to the amount of the original deposit. Once the deposited principal has been fully withdrawn, any remaining balance or profits must be withdrawn using an alternative approved withdrawal method in accordance with payment procedures and Anti-Money Laundering (AML) requirements.
For confidentiality and security reasons, we are unable to review specific account details in a public forum. However, our team would be happy to assist you in completing your withdrawal using the appropriate available method.
We kindly encourage you to contact our Trading Support Team at trading@puprime.com
using your registered email address and include your trading account number along with any relevant details or screenshots. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to ensuring a transparent and secure withdrawal process for all clients.
Kind regards,
The PU Prime Team
My MT5 24727333. I trade only mini and micro lots, nothing unusual still withdarwl reversd
At first, the broker processed two small withdrawals, which built some trust. However, today when I requested a $900 withdrawal, the request was suddenly reversed, and I was told that my account is blacklisted.
This is very concerning because my trading activity has been completely normal. If there was any issue, it should have been communicated and resolved before blocking my withdrawal.
I request the company to review my account and resolve this issue immediately, and allow me to withdraw my funds.
March 9, 2026
Unprompted review
Reply from PU Prime
Dear Sunish Thandayan,
Thank you for taking the time to share your feedback.
We take matters related to account access and withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and risk management standards. Any actions related to withdrawals, account reviews, or trading activity are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to discuss specific account details in a public forum. However, we would like to clarify that account activities or reviews are not applied arbitrarily and are subject to established review procedures to ensure compliance with operational policies and trading terms.
We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
PU Prime has blocked my account even…
PU Prime has blocked my account even though I have funds in it (120 USD) and is demanding that I deposit credits (1100 USD). Margin calls are illegal in the EU! I would consider this highly unethical, or even fraudulent.
March 4, 2026
Unprompted review
Reply from PU Prime
Dear Brigitte Scherzinger,
Thank you for taking the time to share your feedback.
We take client concerns very seriously and remain committed to maintaining a fair, transparent, and compliant trading environment. As a regulated broker, PU Prime operates in accordance with established trading policies, risk management procedures, and applicable regulatory requirements.
Please note that trading in leveraged financial markets involves inherent risk, and account balances may fluctuate depending on trading performance, market conditions, and margin requirements. Margin related processes are standard risk management mechanisms designed to manage exposure within trading accounts.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, based on our records, the relevant adjustments have already been addressed. If you require any further clarification regarding your account status or previous transactions, we encourage you to contact us directly so our team can review the matter with you in detail.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, professionalism, and fair trading practices for all clients.
Kind regards,
The PU Prime Team
PU prime is a fraud
PU prime is a fraud, and I can stand anywhere I say this, look at the reviews, if you make a lose, no problem, but if you make a profit, that’s where they have struck rules even they themselves can’t even explain clearly for your understanding. I got engaged and stop following this case up, but this is not even about me anymore, but about those who don’t know yet and will want to trade with this broker. I have sent some reports to the authorities in my country and will find the relevant authorities that is responsible for such a matter and make sure this doesn’t happen to anyone else. Fraud broker!!!
March 6, 2025
Unprompted review
Reply from PU Prime
Dear Nic Tg,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. PU Prime operates as a regulated broker and adheres to strict compliance, risk management, and operational standards. All matters related to trading activity, account reviews, and withdrawals are handled in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details in a public forum. However, we would like to emphasize that any actions taken regarding an account are subject to established review procedures to ensure they align with policies and trading terms.
We understand that concerns regarding account reviews can be frustrating, and we remain committed to addressing such matters through the appropriate channels. If you believe there has been a misunderstanding or require further clarification, we encourage you to contact us directly so our team can review the matter thoroughly.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.
Kind regards,
The PU Prime Team
Account frozen and withdrawal blocked without clear explanation
I want to share my experience with PU Prime.
My name is Mohd Faizan Siddiqui. My trading account number is 26360778
I deposited around 1150 USD and traded normally on the platform. Earlier I successfully withdrew 1125 USD without any issue.
After that I continued trading and my account equity reached around 2134 USD. When I submitted another withdrawal request of about 1100 USD, my entire account was suddenly restricted.
Currently I cannot trade, deposit, or withdraw any funds. My full balance is locked and the support team only says that my account is under routine review or security check.
Whenever I contact live support they only ask me to wait for the account manager and say that the relevant team will contact me. However the account manager never contacts me and live support is unable to provide any real help.
No clear explanation has been given about what rule I violated. All my trades were manual trades based on market movement and normal trading activity.
This situation has caused serious financial difficulty for me because I also had a medical emergency and urgently needed access to my funds.
I request PU Prime to review my account fairly and release my funds as soon as possible.
Please don't trade with this broker this is scam broker they deduct all my profits
UPDATE:
PU Prime has posted a generic response on my review but they still have not addressed the actual issue in my case.
My name is Mohd Faizan Siddiqui and my trading account number is 26360778.
First I deposited around 1150 USD into my trading account. I traded normally and made around 1130 USD profit, which I successfully withdrew. At that time there was no issue with my trading activity and the withdrawal was processed without any problem.
After that withdrawal my account still had around 1000 USD equity remaining. I continued trading normally and again generated around 1100 USD profit through my trades.
When my equity reached approximately 2100 USD and I requested another withdrawal, my account was suddenly restricted. I was unable to trade, deposit or withdraw funds.
Live support repeatedly told me to wait for the account manager and said my account was under routine review. However no clear explanation was provided and no one contacted me.
Later a balance adjustment of about -2109 USD with the comment "Cash Adjustment PNL" was applied to my account which removed my entire equity.
If PU Prime claims transparency and fairness, then please clearly explain the following:
Which exact trading rule did I violate
Which specific trades were considered problematic
How the adjustment amount of 2109 USD was calculated
Posting a generic message about compliance and confidentiality does not answer these questions.
I have already filed a formal complaint with the Financial Commission and the case is currently under investigation.
I will update this review again once the issue is properly resolved.
March 3, 2026
Unprompted review
Reply from PU Prime
Dear Lam Yan Wun Merton,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. PU Prime operates as a regulated broker and adheres to strict compliance, risk management, and operational standards. Any actions related to withdrawals, trading activity, or account reviews are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details in a public forum. However, we would like to clarify that account reviews and related actions are carried out through established procedures to ensure they are handled in accordance with policies and trading terms.
We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions, and we will continue to review any concerns raised through the appropriate process.
Kind regards,
The PU Prime Team
Withdrawal Blocked & False “Toxic Trading” Allegation – IB Warning
I am writing this review as an Introducing Broker (IB). One of my referred clients has their legitimate trading profits withheld by PU Prime. The withdrawal request has been blocked without any clear and transparent justification.
The company is labeling the trades as “toxic trading” without providing proper evidence, trade analysis, or any detailed explanation. This is highly concerning and unprofessional.
As an IB, my reputation is at stake because I introduced clients to this broker in good faith. If clients’ genuine profits can be withheld under vague allegations, how can any trader trust this platform?
I request PU Prime to:
Provide a detailed written explanation with trade evidence.
Release the legitimate profits immediately.
Clarify their toxic trading policy publicly and transparently.
If this issue is not resolved urgently, I will escalate the matter to the relevant regulatory authorities and industry forums.
Until this matter is resolved, I cannot recommend PU Prime to any trader or partner.
March 4, 2026
Unprompted review
Reply from PU Prime
Dear ABHISHEK SRIVASTAVA,
Thank you for taking the time to share your feedback. We take all concerns raised by our partners and clients seriously, including those from Introducing Brokers.
PU Prime is committed to maintaining a fair, transparent, and compliant trading environment for all participants. In certain circumstances, trading activity may be subject to review where it appears inconsistent with trading policies or the terms outlined in Client Services Agreement. These reviews are conducted carefully and in accordance with established procedures to ensure the integrity of the trading environment for all users.
Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details, trade records, or investigation findings in a public forum. However, we encourage the relevant client or IB to contact our team directly so the matter can be reviewed through the appropriate channels.
Please contact our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. For assistance with trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com so the matter can be properly reviewed.
We value our relationships with our partners and clients and remain committed to handling all concerns in a fair and professional manner.
Kind regards,
PU Prime Team
Very bad experience
Very bad experience. I lost a significant amount of money because of their server problems. Support offered zero help or fairness. Stay away!
January 29, 2026
Unprompted review
Reply from PU Prime
Dear Mike,
Thank you for sharing your feedback.
We take concerns related to trading conditions and platform performance very seriously. However, after carefully reviewing our records, we are currently unable to locate any account or registered profile matching the details provided in your review.
PU Prime operates under strict regulatory, technical, and compliance standards. Our trading infrastructure is continuously monitored to ensure stability and reliability, and any platform-related incidents are formally reviewed by our technical teams to maintain a fair trading environment for all clients.
If you have held an account with us or believe this matter relates to a specific case, we kindly invite you to contact our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. Our Trading Support Team can also be reached at trading@puprime.com
for assistance with trading-related inquiries so the matter can be properly reviewed.
PU Prime remains committed to transparency, professional communication, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear Daulet Amitov,
PU Prime takes all feedback seriously and remains committed to maintaining a fair, transparent, and professional trading environment for all clients. As a regulated broker, our operations, including deposits, withdrawals, and trading activities, are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
Based on the information provided in your review, we are currently unable to identify any specific account or case related to your concern. If you have experienced any issue or require assistance, we encourage you to contact us directly so our team can review the matter properly.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, integrity, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
Hello dear team Trustpillot this broker…
Hello dear team Trustpillot this broker has deduct profit and made manipulation to my friend they deduct 5434$ as they said they give minus but they didn’t give anything it was full amount of him deposit
March 3, 2026
Unprompted review
Reply from PU Prime
Dear Суруш سروش,
Thank you for taking the time to share your feedback.
Based on the information provided, we are currently unable to locate any account or client record associated with the details mentioned in your review. As a regulated broker, PU Prime takes all allegations related to account activity, profits, or withdrawals very seriously, and such matters are always reviewed carefully in accordance with established policies and compliance procedures.
If your friend holds an account with PU Prime and requires assistance, we kindly encourage them to contact us directly so our team can review the matter properly. They may reach out to our Customer Care Team at info@puprime.com using their registered email address and provide the relevant trading account number and details. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
I withdrew 567 usd from pu pu prime…
I withdrew 567 usd from pu pu prime account # 7064967 , 2 weeks back and not yet credited and nor is the customer care respiring to me properly. I suggest do not trade with pu prime.
February 27, 2026
Unprompted review
Reply from PU Prime
Dear zoeb khan,
Thank you for taking the time to share your feedback.
We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment. As a regulated broker, PU Prime operates under strict confidentiality and compliance standards; therefore, we are unable to discuss specific account details in a public forum.
However, based on our records, the withdrawal request has already been successfully processed from our platform and forwarded to the relevant payment provider. Once a transaction has been processed on our side, the final crediting time may depend on the receiving bank or payment provider’s processing procedures.
If you require further clarification regarding the transaction status, we kindly encourage you to contact our Customer Care Team at info@puprime.com using your registered email address and account details.
PU Prime remains committed to providing transparent communication and professional support to all clients.
Kind regards,
The PU Prime Team
I don’t Kno who they are and whose…
I don’t Kno who they are and whose running it and ringing on Sunday night
March 1, 2026
Unprompted review
Reply from PU Prime
Dear Anil dadhria,
Thank you for bringing this matter to our attention.
Based on the information provided, we are currently unable to identify any interaction related to your comment. PU Prime does not engage in unsolicited contact without prior client engagement or inquiry.
It is possible that the call you received may not be related to our company or may involve a third party not affiliated with PU Prime. We take matters involving potential impersonation or unauthorized use of our brand very seriously.
To assist us in reviewing this matter further, we kindly invite you to contact our Customer Care Team at info@puprime.com
and provide any additional details, such as the phone number that contacted you. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to maintaining transparent and professional communication with all clients.
Kind regards,
The PU Prime Team
STAY AWAY FROM PU PRIME
STAY AWAY FROM PU PRIME. This broker is a total trap for profitable traders. As soon as my friend started making money, they froze his withdrawals and voided his profits citing "vague" policy breaches that they refuse to actually explain. It’s a classic "heads they win, tails you lose" scam—they’ll happily take your money when you lose, but the moment you’re successful, they hide behind their Terms and Conditions to steal your capital.
Their communication is absolute cowardice. The account manager went completely ghost until we threatened legal action and reported them to AFCA and the Mauritius FSC. Even then, instead of paying out, they had the nerve to offer a "coaching call" to teach my friend how to trade. It’s pathetic gaslighting intended to distract from the fact that they are holding earned funds hostage. This isn't a transparent platform; it’s a predator targeting successful clients. If you value your money and your sanity, do not deposit a single cent here. They are not interested in fair trading—they are only interested in keeping your deposit.
February 23, 2026
Unprompted review
Reply from PU Prime
Dear Zacharias Hannoun,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. However, after carefully reviewing our records, we are currently unable to locate any account or registered profile matching the details provided in your review.
As a regulated broker, PU Prime operates under strict regulatory, security, and compliance standards. All account reviews, withdrawals, and trading related matters are handled in accordance with Client Services Agreement, verification procedures, and applicable regulatory requirements. Any actions follow established policies and documented review processes.
We would also like to clarify that for confidentiality and security reasons, we are unable to discuss or verify individual account matters in a public forum.
If this review relates to a specific client account, we kindly encourage the account holder to contact our Customer Care Team at info@puprime.com using their registered email address and provide their trading account number and relevant details. Our Trading Support Team can also be reached at trading@puprime.com for assistance with trading-related inquiries. This will allow the relevant team to properly review the matter and provide a formal clarification.
PU Prime remains committed to maintaining a transparent, fair, and compliant trading environment for all clients, and we take all client concerns seriously through our official support and review channels.
Kind regards,
The PU Prime Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.