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Rated 1 out of 5 stars

I'd give zero stars if I could. Don't waste your time or money with these guys. Orders go unprocessed and you're left with no updates and absent customer service. Nothing they sell is unique, there ar... See more

Rated 1 out of 5 stars

One star is way too much! I give them -100 stars! They are a scam! Don’t buy anything!!! They steal your money and never send you anything! They are thieves! I’ve emailed them tons of times And they... See more

Rated 1 out of 5 stars

Ordered personalized harness in January, received ONLY velcro name badges but NO HARNESS. Jessica from Company said “they said they sent it” ahhh, no you didn’t! Still waiting! very upset that emails... See more

Company replied

Rated 5 out of 5 stars

1st time buyer and researched thoroughly for the best harnesses for my babies, what a delight. Perfect fit for easy to put on & take off. Loved the personalized tags. Overall extremely satisfied and s... See more

Company details

  1. Pet Supply Store

Written by the company

PupsCloset provides high-quality personalized products for your pup! We specialize in personalized dog collars & harness - every product is custom made, embroidered Dog's Name and Phone Number. Gift your pup a unique personalized product today!


Contact info

2.2

Poor

TrustScore 2 out of 5

219 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Customer service hard to reach

Customer service is very hard to get in touch with, which is the reason I am giving two stars. I need to return this XXL harness which still did not fit my dog at all, and though I've sent three emails trying to find out how to start the return process I have yet to hear from anyone.

March 21, 2022
Unprompted review
Rated 4 out of 5 stars

Just received my second Pupcloset…

Just received my second Pupcloset harness for my new dog. Now will have matching harnesses for my two fur babies. This one is still a little to big for the puppy but she is growing fast so in a few weeks she will be sporting it.

March 19, 2022
Unprompted review
Rated 5 out of 5 stars

Very well designed

I ordered the dog harness for my two dogs, I have looked at a lot before purchasing these. They look like the best for the summer time heat and yet the most secure in design. Now that I have them they work very well and look fantastic! I have big strong dogs, these are so easy to put on and no way they will pull off!

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Personalized Reflective No Pull Dog Harness

Great product. Purchased a Personalized Reflective NO PULL Dog Harness. I made an order mistake on the color of the harness. I immediately contacted customer service and they fixed the order; no problem. The harness fits our pug. Pug harness fitting can be a problem but not with this harness. We have No Pull Harnesses for all 3 of our pugs. Great selection with a personalized option to apply name of pet and contact number. Would highly recommend this product.

March 18, 2022
Unprompted review
Rated 4 out of 5 stars

A new Harness for Moody Blue

The Harness we received is great ! His old harness was getting too tight to slip his big Bull Terrier head out of, this one slips on & off easily. It seems like it took a long while to receive it, but that was because of having his name put on it. All and all we're very satisfied !!!

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Dog collars

Bought 3 collars: one for each of my three dogs. Dog’s name and my phone number on collar. Very stylish and sturdy. Love them. And so do my dogs.

March 10, 2022
Unprompted review
Rated 2 out of 5 stars

Hector

The Velcro name for Hector is to big it hangs off the harness. The one I got for Sage fits perfectly. Very disappointed

March 4, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered 2 personalized harnesses for…

I ordered 2 personalized harnesses for my pups. It took a while to get them, but so totally worth the wait. They clip on the side, which is what I needed, since I can be sure not to pinch them. (They get all squirmy). The harnesses fit snug enough so they don't slide to the side, but also have room for them to grow. My happy boys should be poster pups for these harnesses.
Thank you Pups Closet !
Donna.

March 4, 2022
Unprompted review
Rated 3 out of 5 stars

Harness nicely made, name tag cheap

The harness itself is nicely made. The name tag is very cheap material that is to large for the harness.The tag is very uncomfortable for my dog. The velcro does not stick to the harness well. Disappointed with the quality of the tag material and not correct size to fit the harness.

February 26, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered Wrong Size

We were very happy with the original harness, but it didn’t fit. Pups Closet was very accommodating providing a prompt resolution. It’s all good.

February 9, 2022
Unprompted review
Rated 2 out of 5 stars

Dog Harness received damaged

Dog Harness received damaged. Sent email and to be fair the quickly asked for a photo. I sent the photo but no reply. I cannot find a phone number anywhere to contact them. Not happy

January 28, 2022
Unprompted review

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