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Rated 1 out of 5 stars

I'd give zero stars if I could. Don't waste your time or money with these guys. Orders go unprocessed and you're left with no updates and absent customer service. Nothing they sell is unique, there ar... See more

Rated 1 out of 5 stars

One star is way too much! I give them -100 stars! They are a scam! Don’t buy anything!!! They steal your money and never send you anything! They are thieves! I’ve emailed them tons of times And they... See more

Rated 1 out of 5 stars

Ordered personalized harness in January, received ONLY velcro name badges but NO HARNESS. Jessica from Company said “they said they sent it” ahhh, no you didn’t! Still waiting! very upset that emails... See more

Company replied

Rated 5 out of 5 stars

1st time buyer and researched thoroughly for the best harnesses for my babies, what a delight. Perfect fit for easy to put on & take off. Loved the personalized tags. Overall extremely satisfied and s... See more

Company details

  1. Pet Supply Store

Written by the company

PupsCloset provides high-quality personalized products for your pup! We specialize in personalized dog collars & harness - every product is custom made, embroidered Dog's Name and Phone Number. Gift your pup a unique personalized product today!


Contact info

2.2

Poor

TrustScore 2 out of 5

219 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome dog harness!

The harness was very easy to order. It came in a variety of colors which was great! The shipping even came sooner by about a week than I expected.

November 19, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Debbie,

Thanks for the awesome review! We're happy to hear that you're satisfied with our harness and our fast shipping times! Hope to see you again soon.

- PupsCloset Team 🐾

Rated 5 out of 5 stars

I was looking for a harness that was…

I was looking for a harness that was strong but also comfortable for my part beagle, part everything else dog. She weighs about 40 pounds but is super-strong and had pulled out of her old harness. I found Pup's Closet which offered lots of choices of harnesses. I ordered one according to the specs with her weight and measurements. I also ordered a leash. A couple weeks went by and I hadn't heard anything from Pup's closet, so I emailed them about the order. A real person, Jessica, emailed me back promptly to inform me that my order was being shipped and should be there the next day, and included a tracking link.
Well, the order was there the next day and the harness and leash were perfect! They even had her name printed on a fabric that I could stick onto her harness. I took Mollie on a walk that day with her new harness and leash. I would recommend this company very highly. I guess they are a small business but growing. I will order from them again if I need any more doggie items.

November 15, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Laurie,

Thanks for the awesome review! As a small company, we value your feedback and will continue to improve moving forward. We're glad to hear that you and Mollie like our harness and leash, and we hope to see you again soon.

- PupsCloset Team 🐾

Rated 5 out of 5 stars

Surprisingly well made

Surprisingly well made, and the XL was nicely adjustable for my Lab mix. She's not that big but has a very deep chest. Best thing of all...you really can't put it on your dog without giving them a GREAT BIG HUG!

November 15, 2021
Unprompted review
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Reply from PupsCloset

Hi John,

Thanks for the awesome review! I'm glad to hear that our harness fits perfectly for your Lab mix! We hope to see you again soon!

- PupsCloset Team 🐾

Rated 3 out of 5 stars

The harness arrived in a timely manner

The harness arrived in a timely manner. I was disappointed to find no instructions or fitment guidance or any printed materials in with the product. Just the bag and the harness. Not sure if we are happy with the harness. Pup wants to turn around and chew on it. Still evaluating to determine if we need another size or will return it.

November 11, 2021
Unprompted review
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Reply from PupsCloset

Hi Julie,

Thank you for the feedback. We offer returns/exchanges if you're not satisfied with our prodcuts. If there's absolutely anything we can do to make your experience better, please let us know by emailing us at support@pupscloset.com

- PupsCloset Team 🐾

Rated 4 out of 5 stars

Pups Closet harness for my Houdini baby

I chose a secure harness for my little Houdini - an 8 pound poodle shih tzu mix. I’m very happy with the quality and appearance. But that little girl got one front leg out the first day. I have folded over the part of the harness that crossed the front of her chest and no more escapee. The harness will be fine. I also invested in a matching lime green leash. It is very well made and would be appropriate for our 100# Doberman German Shepard mix. It was shown on the website as an option for that harness and the color is a match - just didn’t need one that heavy duty. Costumer Service has been excellent including communication and time it took to receive our order.

November 1, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Beverly,

Thanks for the awesome review! I'm glad to hear that our harness works out for your dog in the end and that you're satisfied with our customer service, shipping times, as well as the quality of our products! If there's absolutely anything we can do to make your experience better, please let us know! We hope to see you again soon!

- PupsCloset Team 🐾

Rated 5 out of 5 stars

I love the harness I purchased for…

I love the harness I purchased for Rose. So easy to put on her. And so secure. Thank you!

October 31, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Jean,

Thanks for the awesome review! Being able to put on the harness easily and securely are our top priority when designing our harness - We're happy to hear that you and Rose love it! Hope you see you again soon!

- PupsCloset Team 🐾

Rated 5 out of 5 stars

We are very pleased with our purchase

We are very pleased with our purchase of a harness for our new puppy, and the timeliness of the delivery. When she is a little older, we will happily order one in a larger size, as well as a new one for her big brother! Thank you for a great experience!

October 30, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Christina,

Thanks for the awesome review! We're happy to hear that you're satisfied with our harness and our fast shipping times! We look forward to serving you again when itt is time for a larger harness for your dog and her big brother!

- PupsCloset Team 🐾

Rated 5 out of 5 stars

I ordered an XL for a Golden Retriever…

I ordered an XL for a Golden Retriever and it fit perfectly. It's easy to put on and take off. Our dog is 10 months od and weighs approx 60 lbs. there is plenty of adjustme nts as she ages and fills out. I accidently ordered a XS, my error and customer service quickly replaced it with the XL. I recommend this harness and company. I also ordered the leash. Very excellent quality also.

October 26, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Jerry,

Thank you for taking the time to write this awesome review.
We are glad that our harness fits your Golden Retriever perfectly! We are delighted to hear that we were able to replace the harness for you and thanks again for your continued support 😊

- PupsCloset Team 🐾

Rated 4 out of 5 stars

The harness I ordered is very well…

The harness I ordered is very well made. Unfortunately the small size is to large for my puppy. Hopefully she will grow into it.

October 26, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Rose,

We definitely put a lot of effort into making high-quality products and we are delighted to hear that you love them and thanks again for your continued support 😊 If you would like to exchange for a smaller size, please send us an email at support@pupscloset.com and we'll be able to assist you further!

- PupsCloset Team 🐾

Rated 5 out of 5 stars

Perfect product...Great price!

The personalized harness was perfect! We live in Laplace, Louisiana and lost just about everything in our home to hurricane Ida. We had borrowed a leash and collar from a friend to walk our 13 year old yellow lab, Gracie. PupsCloset was just what we needed. Shipping was fast and by using their sizing chart, the fit was perfect.

October 26, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Jake,

Thanks for the awesome review! We're happy to hear that you're satisfied with our service and the quality of our products! Hope to see you again soon.

- PupsCloset Team 🐾

Rated 5 out of 5 stars

You Won't Be Dissappointed

The personalized brown leather collar arrived yesterday. It is exactly what I wanted. I got the brown because my dog has brown spots and it matches perfectly. The name plate was done correctly and now he has information and I don't have to listen to any jingling all night long! The size of the collar was correct and is well made. I am very happy with my purchase.
I did try to do a live chat because the shipping took so long (which I blame on current events) but I never got a response.

October 26, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Patty,

We're sorry that you didn't get a response to your messages - we must have missed them! If you would like to contact us, please send us an email at support@pupscloset.com and we'll be able to assist you further! We definitely put a lot of effort into making high-quality products and we are delighted to hear that you love them and thanks again for your continued support 😊


- PupsCloset Team 🐾

Rated 5 out of 5 stars

Great collar very well made

Great collar very well made love the color fits perfect and great nametag Thanks for the above average craftsmanship

October 14, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi David,

Thanks for the awesome review! We're happy to hear that you're satisfied with our service and the quality of our products! Hope to see you again soon.

- PupsCloset Team 🐾

Rated 1 out of 5 stars

Bad service

I ordered a collar on the 8th august still nothing have sent 3 emails no reply. Not happy at all with the service

October 7, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Brooke,

We're sorry that you didn't get a response to your messages - we must have missed them! The situation you described is not the kind of experience we want our customers have when shopping with us. Please accept our apologies and we will be in touch with you again via email shortly.

- PupsCloset Team 🐾

Rated 5 out of 5 stars

I’m very happy with the harness It’s…

I’m very happy with the harness It’s very well made and my dog loves it. Keep up the good work.

September 30, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Thomas,

Thank you for taking the time to write this awesome review.
We are delighted to hear that and thanks again for your continued support 😊

- PupsCloset Team 🐾

Rated 5 out of 5 stars

FANTASTIC SERVICE

FANTASTIC SERVICE
Thanks to Jessica MY dog called BJ has finally received his harness.
I did have trouble at first tracking my parcel my fault used the wrong website Grip Harness instead of Pups Closet.

September 24, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Alison,

Thank you for taking the time to write this awesome review.
We are glad that you're satisfied with our service! We try to provide the best possible service to our customers and thanks again for your continued support 😊

- PupsCloset Team 🐾

Rated 3 out of 5 stars

Well made harness but just didn't work

Purchased a small (12lb) harness that had capability to add dog's name or text on the sides of the harness. Loved the idea that it was super easy to put on! Did not like the stiffness of the body's fabric (more like a quilted thickness) or the velcro panel name plates that were provided to stick on each side of the harness body. Name plates are way too large for a smaller dog's harness.

September 21, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Maree,

Thank you for taking the time to provide feedback on our products. We will take your feedback into consideration and will aim to improve our products moving forward. Thanks again for your continued support 😊

- PupsCloset Team 🐾

Rated 4 out of 5 stars

for the price it's okay

for the price it's okay. pretty much about the same as others. appears to be light weight, which is good for a small dog. would i recommend this product / company; i would consider it. the inquiry into the product the people seemed to understand what i was looking for, were helpful and product was delivered in a timely manner. as long as the dog is not too excitable it's easy to put on. adjusting it though is a bit tough,

September 20, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Frank,

Thank you for taking the time to write this awesome review. We are glad that our harness works for your dog! Please continue to recommend our products to others and thanks again for your continued support 😊

- PupsCloset Team 🐾

Rated 5 out of 5 stars

SIMPLY THE BEST

I live in Australia and bought 2 XXL harnesses for my German Shepherds. Not only are they are adjustable to fit, also well made and so easy to put on. My dogs look totally stunning in them with that extra touch of having their names attached. Would definitely recommend as you won't be disappointed.

September 20, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Linda,

Thank you for taking the time to write this awesome review. We are glad that our harness fits your German Shepherds perfectly! I'm sure your dogs look great in them and thanks again for your continued support 😊

- PupsCloset Team 🐾

Rated 1 out of 5 stars

What customer service?

I placed my order at the end of July and it is not yet on the shores of the United States. I would've appreciated a heads up before ordering that it would be on a slow boat from China. It was supposed to be a gift for someone. I have emailed with no response and have tried to chat online with an invisible presence. I have received no response from the company. I had thought it would be great to support a small business and that they would be more responsive, not in hiding.

September 12, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Kate,

I'm sorry to hear that you're not satisfied with our service, however, we're unable to find an order with your name, could you please email us at support@pupscloset.com and we'll be happy to assist you further.

- PupsCloset Team 🐾

Rated 1 out of 5 stars

Ordered 6 collars on 8/7/2021

Ordered 6 collars on 8/7/2021. Supposedly shipped from China on 8/15/2021. No movement from China since that date. Spoke to customer service on 8/26/2021 and they said I should receive it in 5 to 8 business days. Still nothing and no response to e-mails or text since then. According to tracking, it isn't even in the United States yet. Plus the website states it should come from California. I'm not happy. I let my credit card company know this may be a scam.

September 10, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Suzan,

I'm sorry to hear that you're not satisfied with our service, however, we're unable to find an order with your name, could you please email us at support@pupscloset.com and we'll be happy to assist you further.

- PupsCloset Team 🐾

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