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Rated 1 out of 5 stars

I'd give zero stars if I could. Don't waste your time or money with these guys. Orders go unprocessed and you're left with no updates and absent customer service. Nothing they sell is unique, there ar... See more

Rated 1 out of 5 stars

One star is way too much! I give them -100 stars! They are a scam! Don’t buy anything!!! They steal your money and never send you anything! They are thieves! I’ve emailed them tons of times And they... See more

Rated 1 out of 5 stars

Ordered personalized harness in January, received ONLY velcro name badges but NO HARNESS. Jessica from Company said “they said they sent it” ahhh, no you didn’t! Still waiting! very upset that emails... See more

Company replied

Rated 5 out of 5 stars

1st time buyer and researched thoroughly for the best harnesses for my babies, what a delight. Perfect fit for easy to put on & take off. Loved the personalized tags. Overall extremely satisfied and s... See more

Company details

  1. Pet Supply Store

Written by the company

PupsCloset provides high-quality personalized products for your pup! We specialize in personalized dog collars & harness - every product is custom made, embroidered Dog's Name and Phone Number. Gift your pup a unique personalized product today!


Contact info

2.2

Poor

TrustScore 2 out of 5

219 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Good quality harness, but not printed as requested

Ordered a heavy duty harness for our 115 Lab. Typed in her name for the free name plates. Instead of getting a name we were sent a (do not pet) tag to place on each side. They said no name was given, yet I typed it on the order form. Still stuck with (do not pet tags), or pay $14.95 more. 2nd offer was $6.95 more. Great quality harness, just wish I got my free name tags sent as I requested. But did not want to add $7 to a $40 dog harness. Make sure they see your requested name if you order a personalized item.

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic dog harness, professional company

I purchased a personalised harness. It is very good quality, looks great and my Border Collie is very comfortable wearing it and doesnt pull.

I did follow up with only one email because my order had not arrived. I received an extremely fast response that it should have been received and another had already been organisef to be dispatched. A couple of days later I had received the harness.

I cannot speak highly enough of pupscloset from the fantastic quality product, extremely helpful staff and superior customer service.

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

Personalized Reflective Leather Collar

Ordering was easy (once a choice was made considering the large amount of products to choose from). Delivery took around 3 weeks. The collar I purchased was exactly as advertised and very good quality. I will be making further orders.

May 30, 2021
Unprompted review
Rated 1 out of 5 stars

I have a French miniature poodle.

I have a French miniature poodle who by natur are very susceptible to throat gagging, so I was looking for a harness that would prevent this.
Read very careful the information provided in the listings about this hardness and thought I had finally found the ideal harness. Was I wrong, the front (very thin) strap goes right across the throat hens the gagging. This product is overpriced and should not be used on dogs with sensitive throats

May 30, 2021
Unprompted review
Rated 5 out of 5 stars

Cool Collars.

The collars are awesome. Very well made and solid. The black engraving really stands out. These collars are going to last a very long time.

May 29, 2021
Unprompted review
Rated 5 out of 5 stars

VERY HAPPY CUSTOMER

PupsCloset representative, Jessica, is awesome! She was extremely understanding and accommodating. I had accidentally selected the wrong size of harness for my dog, Gordon. So when I received the harness, I was disappointed and upset with myself. Jessica sent me a replacement for no extra charge! All I needed to do was pay a nominal fee for shipping. Thank you Jessica. Awesome customer servce!

May 25, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. I reached out to them after 3 weeks of not hearing anything to find out, my personalized collar was sent back, I confirmed my address and still have not heard anything. I have emailed many times with no reply and I ordered my personalized collar April 22nd.

I will not be ordering from them again, I will be trying to get my money back 😔

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Love, Love these harnesses

1st time buyer and researched thoroughly for the best harnesses for my babies, what a delight. Perfect fit for easy to put on & take off. Loved the personalized tags. Overall extremely satisfied and so happy to support an individual business vs corporation. Be assured this will be one of your best purchased. Thank you for an overall great transaction.

May 16, 2021
Unprompted review
Rated 4 out of 5 stars

We love the new harness

We love the new harness. The fit is very good and I especially like the way to adjust the chest and underbelly straps. My only wish is that the name pieces were a little smaller so they would fit the harness better and not stick out.

May 15, 2021
Unprompted review
Rated 1 out of 5 stars

I got no updates on shipping for my…

I got no updates on shipping for my item it just showed up 3 weeks later. Because of this i bought another harness the day before this one arrived because i didnt think i would ever get it!

May 12, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Rebecca! I'm sorry to hear that your harness took a while to arrive. The situation you have described is certainly not acceptable. Our shipping times are usually 5-7 business days. Please let us know how we can make your experience better and if you could send us an email at support@pupscloset.com we would love to assist you further.

- PupsCloset Team

Rated 5 out of 5 stars

One HAPPY Dog!! 🐕

I am so happy with the harness I bought for my dog! It is very well made, and I love the color. It fits perfect with room to grow.
I have already recommended it to family members!
Thanks very much!

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

Well worth the cost

We have a 19 lb King Charles Cavalier and the medium harness is perfect. Dog loves it. It’s light and easy to use and well made.
Just what we need. Well worth the cost.

May 4, 2021
Unprompted review
Rated 5 out of 5 stars

Harness

I bought a harness for my new puppy. It was perfect for her, the new harness easy to put on and fits perfectly Thank you.

May 1, 2021
Unprompted review
Rated 5 out of 5 stars

Pups closet has great customer service…

Pups closet has great customer service and came through with a really sturdy and reliable dog vest. It took a while to get here, due probably from COVID mess, but it was so worth the wait. My doggie loves his vest and sat so proudly like a little kid when I placed it on him.

May 1, 2021
Unprompted review
Rated 5 out of 5 stars

I love my new harness from Pups Closet

I love my new harness from Pups Closet! I was so unhappy with my previous harness. It just didn't work. However, this harness, is wonderful! It is easy to put on, plus I got to have his name and my contact information put on it. It even has a reflector, so I can see him at night. Thank you, Pups Closet!

April 24, 2021
Unprompted review
Rated 5 out of 5 stars

Upon looking at the harness I had…

Upon looking at the harness I had purchased a similar one from another company. I actually thought I had ordered the correct size but once I processed the order I realized it was XXS and needed XXL. Customer support immediately corrected my mistake. Once the harness arrived we were very pleased with our purchase and it fit our GSD perfectly. Highly recommend! Thank you again!

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

This website was user friendly easy to…

This website was user friendly easy to read and clearly priced.
Each step there was a confirmation so no confusion as to the purchase. The prices were reasonable so I purchased not just a harness but a collar as well.
I have already referred 4 ppl to this site for a harness.
I was actually surprised at the quality of both the harness and collar. VERY PLEASED. !!!

April 22, 2021
Unprompted review

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