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Rated 1 out of 5 stars

I'd give zero stars if I could. Don't waste your time or money with these guys. Orders go unprocessed and you're left with no updates and absent customer service. Nothing they sell is unique, there ar... See more

Rated 1 out of 5 stars

One star is way too much! I give them -100 stars! They are a scam! Don’t buy anything!!! They steal your money and never send you anything! They are thieves! I’ve emailed them tons of times And they... See more

Rated 1 out of 5 stars

Ordered personalized harness in January, received ONLY velcro name badges but NO HARNESS. Jessica from Company said “they said they sent it” ahhh, no you didn’t! Still waiting! very upset that emails... See more

Company replied

Rated 5 out of 5 stars

1st time buyer and researched thoroughly for the best harnesses for my babies, what a delight. Perfect fit for easy to put on & take off. Loved the personalized tags. Overall extremely satisfied and s... See more

Company details

  1. Pet Supply Store

Written by the company

PupsCloset provides high-quality personalized products for your pup! We specialize in personalized dog collars & harness - every product is custom made, embroidered Dog's Name and Phone Number. Gift your pup a unique personalized product today!


Contact info

2.2

Poor

TrustScore 2 out of 5

219 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New Harness and Leash

Prior to using the harness we used a rope leash and our dog would pull and try to get it from around his neck which made it difficult taking him on a walk. I received the harness and leash the other day. I immediately fitted the harness for my dog and took him on a walk. The harness made a big difference, he didn’t pull nor did he try to get out of it. He seemed very comfortable while wearing the harness. Additionally, the leash is of high quality and really like the padded handle.

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

I received Suzy's harness a few days…

I received Suzy's harness a few days later than i thought, but i realize things are a little slower with the mail and all now. She does like the harness better than the one she was using. I love the name and our phone number on the harness. It is easy put on and take off like advertised. Thank you for all you do for other animals.

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

I love the harness...

I love the harness that i ordered through ya folk! This is my youngsters 1st harness and it doesn’t slip or come loose at all. Thank you for the wonderful experience with ya folks from us and our youngster

April 20, 2021
Unprompted review
Rated 3 out of 5 stars

XXL Harness for a lab that pulls

Purchased about 2 weeks ago so we had a good chance to use the XXL harness on my 92lb Lab retriever. Initial observation was good, size worked, harness appeared to well made. 2 weeks later the strap adjustments dont stay and the plastic buckle has let go a couple times.
Bottom line, not for a large dog that pulls.

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

I very positive experience today…

I very positive experience today ordering a whole set; collar, leash and matching harness. The help representative Jessica took all the time that I needed to answer my questions, send links to different items, and checked my order for accuracy. I had made an error on the leash length and she corrected it at no additional charge. I'm looking forward to my dogs new look!

April 11, 2021
Unprompted review
Rated 5 out of 5 stars

Love PupsCloset

Love PupsCloset. Everything is shipped quickly and always arrives on time. I always get compliments from other dog owners and I’ve been recommending their collars and harness to everyone :)

April 10, 2021
Unprompted review
Rated 5 out of 5 stars

Simply Amazing

Order a new harness for our rottweiler and it came in the mail today. Was so EASY to put on and her name on each side of the harness is certainly a conversation starter, at least I knew the website off the top of my head to share. This is the first harness that she hasn't gone bonkers or went into the insane scratching when putting it on. Thank you for a great product. WE WILL BE BACK (shopping that is) :)

April 10, 2021
Unprompted review
Rated 2 out of 5 stars

Customer service great; functionality poor

Customer service was great, and I love the look of the harness. However, when it comes to functionality, I have to give a poor review. I have taken my dog out for one walk using the harness. I spent more time tightening and re-tightening the belly band than I did walking. I am very disappointed about this

April 9, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Mary! I'm sorry to hear that you're not satisfied with our harness. Please let us know how we can make your experience better and if you could send us an email at support@pupscloset.com we would love to assist you further.

- PupsCloset Team

Rated 5 out of 5 stars

True Harness

Really great product, fit is perfect, very east to put on and she seems real comfortable in it. Moon Pie looks like a princess. Thank you for a great product.

April 7, 2021
Unprompted review
Rated 4 out of 5 stars

Snickers loves her new vest

Snickers loves her new vest. I will help a lot when we go camping. But the name is wrong it snickers not sinckers we will keep the name on the tags. my friends thinks it is funny. So thank you for responding.

April 7, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Pam! I'm sorry to hear that the name on the harness was wrong! According to our records, the name you'd provided us was "sinckers" rather than "snickers". We always encourage our customers to double-check all details before placing an order. We'd love to fix this and we have reached out to you via email for a replacement!

- PupsCloset Team

Rated 3 out of 5 stars

Love the harness, hate the leash

Love the harness, sturdy, fits well. Did not like the leash I bought. My puppy who is a Mini Aussie bite the leash once and it broke. I don't recommend the Nylon reflective leash. Not worth it if you have a puppy.

April 7, 2021
Unprompted review
Rated 4 out of 5 stars

Sturdy and Challenging Toys

The chew toys are sturdy and challenging for the dogs. They do love the treats you have sent.

I wish I could have made a three-month selection as I am on a strict budget and having to buy six months worth is a challenge.

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

The harness fit my dog perfectly

The harness fit my dog perfectly. And now when we go for a walk she doesn’t seem to pull as hard as she used to. My dog likes it as much as I do. It’s a really nice product, well worth the money.

April 6, 2021
Unprompted review
Rated 3 out of 5 stars

Not great

The order was easy to place and came very quickly. The quality of materials was cheap. It is not as strong as another I had bought elsewhere for the same price. Too bad.

April 6, 2021
Unprompted review

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