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Rated 1 out of 5 stars

I'd give zero stars if I could. Don't waste your time or money with these guys. Orders go unprocessed and you're left with no updates and absent customer service. Nothing they sell is unique, there ar... See more

Rated 1 out of 5 stars

One star is way too much! I give them -100 stars! They are a scam! Don’t buy anything!!! They steal your money and never send you anything! They are thieves! I’ve emailed them tons of times And they... See more

Rated 1 out of 5 stars

Ordered personalized harness in January, received ONLY velcro name badges but NO HARNESS. Jessica from Company said “they said they sent it” ahhh, no you didn’t! Still waiting! very upset that emails... See more

Company replied

Rated 5 out of 5 stars

1st time buyer and researched thoroughly for the best harnesses for my babies, what a delight. Perfect fit for easy to put on & take off. Loved the personalized tags. Overall extremely satisfied and s... See more

Company details

  1. Pet Supply Store

Written by the company

PupsCloset provides high-quality personalized products for your pup! We specialize in personalized dog collars & harness - every product is custom made, embroidered Dog's Name and Phone Number. Gift your pup a unique personalized product today!


Contact info

2.2

Poor

TrustScore 2 out of 5

219 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good product

Product looks good ! The engraving was the way we wanted it . Only issue I find is perhaps the Leash is a bit short . Overall satisfied with product

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

My mini poodle Mandy used to pull a lot…

My mini poodle Mandy used to pull a lot with her old harness and after trying on the PupsCloset harness the change was immediate! She doesn’t pull anymore which makes it so much easier for me to walk her. Very happy customer :D

April 3, 2021
Unprompted review
Rated 1 out of 5 stars

Money taken

Money taken, confirmation email received and then nothing. Terrible.

April 3, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Miles! As stated on our website, personalized items can take approx. 3-4 business days to complete. We have actually just completed your order and sent it out of our warehouse earlier today! You should receive a shipping confirmation email shortly with a tracking number. Please let us know how we can make your experience better and if you could send us an email at support@pupscloset.com we would love to assist you further.
- PupsCloset Team

Rated 5 out of 5 stars

Fantastic was Jessica

Fantastic was Jessica ! I was stressed & it turns out I ordered the right harness after all 😃 pleasant & quick response ! Good luck 🍀

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality and fit

A little hiccup in our purchase (missing patches for one harness) but Jessica F. was more then gracious in helping us. Very nice quality on the harnesses! Having a chihuahua/dash mix at 7lbs its very hard to find a harness thats fits our girl well. Definitely would recommend this for little dogs. Thank you so much!

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

I really love these harness that I…

I really love these harness that I ordered. Unfortunately, the one I bought for my puppy pit chewed right through the chest strap and now I need to fix it so he can not chew through it again. It is so worth it because it really helps with his pulling.

March 18, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a collar with ID engraving on…

I ordered a collar with ID engraving on the metal clasp. What a disappointment! The engraving is so inferior, the phone number is not readable, and you can tell the name would easily rub off. The personalized collar was a total waste of money, it serves no purpose with unreadable engraving. The company will not respond. BEWARE! Rip off!

March 6, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered 10 days ago and no update or response!

I ordered over $90 of products 10 days ago from the U.K. and have received no update at all - nobody answers the chat and according to the tracker it’s still marked as ordered! Your products look amazing but your customer service is not good! If you can’t fulfil orders you should update your site to say so! I am 24hrs away from seeking repayment through my bank who will then be seeking that from you. It’s not a fair way to treat your customers!

February 28, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered personalized harness in January

Ordered personalized harness in January, received ONLY velcro name badges but NO HARNESS. Jessica from Company said “they said they sent it” ahhh, no you didn’t! Still waiting! very upset that emails go unanswered! What a disappointment

February 25, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

Hi Miles! The situation you'd described was certainly not the kind of experience we want our customers to have when shopping with us and we will definitely make up for it! According to our records, we have already sent out a replacement to you. Please let us know how we can make your experience better and if you could send us an email at support@pupscloset.com we would love to assist you further.
- PupsCloset Team

Rated 3 out of 5 stars

Order process/quality of product

Was difficult to order & app would not allow my choice of color.Eventually,was assisted by someone on the chatt.Received product was dissappointed in the quality.

February 2, 2021
Unprompted review
PupsCloset logo

Reply from PupsCloset

We're sorry to hear that you had difficulties when choosing a color. You would have to choose a colour/variant in the dropdown menu, rather than clicking the product images. Our support team is available on chat whenever our customers need help, and we're glad that we were able to assist you with that. We 100% stand by the quality of our products and if you could send us an email at support@pupscloset.com we would love to assist you further.
- PupsCloset Team

Rated 5 out of 5 stars

Easy to navigate the online store

Easy to navigate the online store. Prompt shipping of my order which was received as ordered. Product as described. I would suggest a safety strap be added by the consumer between the harness and a collar to prevent your pup from backing out of the harness as mine did.

January 31, 2021
Unprompted review
Rated 4 out of 5 stars

Didn't work on my dog

I was shopping for a no-pull harness and I didn't get it. Spent 37$ on a harness that is ok for regular walking. One flaw, the 0-ring that joins strap on the sides slips and goes sideways which loosens harness over all. I will continue searching for a no-pull harness. Any ideas?

January 31, 2021
Unprompted review
Rated 4 out of 5 stars

The harness fits great

The harness is great. Wonderful fit. Only negative is the Velcro name doesn’t fit the best to the harness it hangs over, I’d rather it fit. I still love the fit of the harness and how w
Easy it is to put in him. Great product

January 31, 2021
Unprompted review
Rated 5 out of 5 stars

Great harness

Easy to use website. Excellent communication and updates from company. The product is awesome! The harness is comfy.

January 31, 2021
Unprompted review

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