Pure Beauty Reviews 

502
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally competitive pricing, noting that popular skincare products are much cheaper compared to other suppliers. Shoppers also love the easy-to-use website, prompt delivery services, secure packaging, and the generous inclusion of complimentary samples and gifts with their purchases. However, some customers also noted issues with delayed deliveries, missing dispatch notifications, and uncommunicated stock shortages that impacted time-sensitive orders. A few people also experienced challenges when trying to track missing items or encountered difficulties resolving problems regarding customer support. Additionally, a small number of shoppers reported receiving damaged goods or experienced long waiting periods for responses.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the genuine items and competitive pricing.... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting fast shipping times and reliable... See more

Price

Reviewers mention positive feedback about price, highlighting consistently competitive rates and great... See more

Order

People report positive experiences with order, highlighting the website as easy to use and praising the fast... See more

Service

Clients share positive opinions on service, highlighting efficient communication, friendly staff, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Pure Beauty for a number of years now and they are consistantly very competitive in their pricing - especially for Dermalogica products I’ve had cause to ring them about an orde... See more

Rated 5 out of 5 stars

I have been ordering from Pure Beauty for many years now. Their prices are very competitive and much lower than other Dermalogica suppliers. They also give free samples and free gifts depending on am... See more

Rated 5 out of 5 stars

Easy to use website and competative prices. Delivery satisfactory but nothing is ever quick to IOW. Love the free samples & gifts as spent over £100 stocking up on Dermalogica. Will def order again,... See more

Rated 5 out of 5 stars

I ordered something from Pure Beauty just because it was the cheapest online, but then had to be away from home as a result of a family crisis, so the item was sent back by Royal Mail. I was really pl... See more


Company details

  1. Beauty Salon
  2. Beauty Product Supplier
  3. Hair Product Store
  4. Health and Beauty Shop
  5. Skin Care Clinic

Written by the company

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

502 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(502)

220 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a brilliant company

This is a brilliant company, they have a great selection of brands and the prices are very good. Shipping is excellent and very quick and you are kept updated about dispatch and delivery & also items are very well packaged. Thank you for your service

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

Pleasantly surprised! 25% off RRP and fast delivery. Was a little sceptical because the price was significantly lower than other sites however absolutely
no complaints/concerns whatsoever. I don't do reviews as a rule so I hope this helps someone. I'll certainly be a return customer. Thanks

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I'm a very happy customer

I've just started using Pure Beauty and i think its a great company , fantastic discounts, very affordable, great packing and I've juat orderd my second item ,I'm reallly happy with my first order i use Medik8 and there products are wonderful and they are not cheap but with the discount it really helped and there products makes your skin feel smooth.ill continue using pure beauty , very happy with everything 😁❤

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Pure Beauty Experience

I have been a customer of Pure Beauty for many years. I find them consistently good for prices, customer service and quick delivery. Packaging is minimal which I appreciate and the little samples you can have with each order are great for trying products before buying the full sized item. I do their reward scheme too and this gives you a little extra discount after a few purchases. Would definitely recommend.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend prices and customer service

came across Pure Beauty while googling best price for a dermatologica moisturiser- their prices were v competitive anyway but they had some special offers on Elemis which were too good to ignore - order arrived quickly well packaged - made one call to company pre ordering to clarify something and staff member was very polite and helpful - will definitely use again

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience using this company

Excellent experience using this company. Great prices on Elemis products which were delivered free, well packaged and quickly.
Website clear and easy to use and great communication every step of the way. I will definitely buy from Pure Beauty again.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery that doesn't take an age

A pleasure doing "business" with Pure Beauty. Delivery was swift and my product was well packaged- I went for SkinCeuticals A.G.E. Advanced Eye - not cheap stuff, so I appreciated that it was well protected.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Premium Brands and Service

Always great prices for the brands I love. Have used pure beauty for Dermalogica for years now, and just branching out into Elemis. Exactly the same as you’d get direct from the brands but also with the ability to try samples and often free gifts to be had.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and competitive

I only order my Dermalogica products from Pure Beauty as they carry an extensive range and prices are very competitive. Unless I run out, I wait until the product I want is on the weekly 25% off. I have been ordering from here for many years and always find this company very reliable.. If needed, customer service is extremely friendly and helpful. I especially love the free gifts that I receive as it gives me a chance to properly sample other products which I havent used before

February 12, 2026
Unprompted review

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