Pure Beauty Reviews 

501
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally competitive pricing, noting that popular skincare products are much cheaper compared to other suppliers. Shoppers also love the easy-to-use website, prompt delivery services, secure packaging, and the generous inclusion of complimentary samples and gifts with their purchases. However, some customers also noted issues with delayed deliveries, missing dispatch notifications, and uncommunicated stock shortages that impacted time-sensitive orders. A few people also experienced challenges when trying to track missing items or encountered difficulties resolving problems regarding customer support. Additionally, a small number of shoppers reported receiving damaged goods or experienced long waiting periods for responses.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the genuine items and competitive pricing.... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting fast shipping times and reliable... See more

Price

Reviewers mention positive feedback about price, highlighting consistently competitive rates and great... See more

Order

People report positive experiences with order, highlighting the website as easy to use and praising the fast... See more

Service

Clients share positive opinions on service, highlighting efficient communication, friendly staff, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Pure Beauty for a number of years now and they are consistantly very competitive in their pricing - especially for Dermalogica products I’ve had cause to ring them about an orde... See more

Rated 5 out of 5 stars

I have been ordering from Pure Beauty for many years now. Their prices are very competitive and much lower than other Dermalogica suppliers. They also give free samples and free gifts depending on am... See more

Rated 5 out of 5 stars

Easy to use website and competative prices. Delivery satisfactory but nothing is ever quick to IOW. Love the free samples & gifts as spent over £100 stocking up on Dermalogica. Will def order again,... See more

Rated 5 out of 5 stars

I ordered something from Pure Beauty just because it was the cheapest online, but then had to be away from home as a result of a family crisis, so the item was sent back by Royal Mail. I was really pl... See more


Company details

  1. Beauty Salon
  2. Beauty Product Supplier
  3. Hair Product Store
  4. Health and Beauty Shop
  5. Skin Care Clinic

Written by the company

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

501 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(501)

220 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Manc

Best price I could find anywhere in UK, delivered on time, what's not to like about that?!
First time I've used Pure Beauty, but not the last. Thank you

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service every time I shop

Fabulous service every time I shop . Pure Beauty is my go to for all my dermalogica needs . They have great offers and reliable delivery plus thoughtful packaging … 5 stars plus from me ⭐️

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent range and great pricing

Excellent range and stocks of high-quality brands, and great delivery. The offers are always very competitive, and I've usually found my Medik8 products at the same price (if not lower) than some of the larger sites. It's an added bonus to be shopping with a family business too!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased overall

First time using this company to order Elemis shampoo which was on offer at a good price. Ordered at wkend and arrived Thursday, well packaged and in perfect condition. As well as being the best price at the time, I used this company as I like to support local independent businesses. If we don’t use them, we could lose them. Even thinking of booking in for an Elemis facial now. Thank you Pure Beauty for a positive experience.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication!

I noticed an offer hadn’t been applied to my order. I sent and email enquiry which was responded to next day and my order updated to include the offer.

All items ordered have been delivered within a good timescale.

Thank you!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Product exactly as described, competitively priced, well packaged and delivered promptly.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great prices!

I have been using Pure Beauty for a good number of years, I started buying Dermalogica products as a client at the salon and then continued with online purchases. The prices are most competitive, and the service is quick and efficient. I also like to receive the free samples as a way to try different products. Thank you Pure Beauty.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Pure Beauty - pure brilliance ))))

I’ve been using Pure Beauty for a number of years now and they are consistantly very competitive in their pricing - especially for Dermalogica products

I’ve had cause to ring them about an order and they are an absolute delight to deal with - friendly, helpful and really personable

I would highly recommend Pure Beauty to everyone - great service, super fast postage, brilliant prices and freebies too!!

What more can a girl ask for? Cx

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

I have been ordering from Pure Beauty…

I have been ordering from Pure Beauty for many years now. Their prices are very competitive and much lower than other Dermalogica suppliers. They also give free samples and free gifts depending on amount. Delivery is within 3-5 days from order.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently came across Pure Beauty and will definitely buy from them again. I bought some Elemis products and they were the most competitively priced I found. Delivery was quick and well packaged.

December 8, 2025
Unprompted review

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