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Pure Beauty Reviews 

502
•
TrustScore 4.5 out of 5

4.6

Beauty Salon
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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally competitive pricing, noting that popular skincare products are much cheaper compared to other suppliers. Shoppers also love the easy-to-use website, prompt delivery services, secure packaging, and the generous inclusion of complimentary samples and gifts with their purchases. However, some customers also noted issues with delayed deliveries, missing dispatch notifications, and uncommunicated stock shortages that impacted time-sensitive orders. A few people also experienced challenges when trying to track missing items or encountered difficulties resolving problems regarding customer support. Additionally, a small number of shoppers reported receiving damaged goods or experienced long waiting periods for responses.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the genuine items and competitive pricing.... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting fast shipping times and reliable... See more

Price

Reviewers mention positive feedback about price, highlighting consistently competitive rates and great... See more

Order

People report positive experiences with order, highlighting the website as easy to use and praising the fast... See more

Service

Clients share positive opinions on service, highlighting efficient communication, friendly staff, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Pure Beauty for a number of years now and they are consistantly very competitive in their pricing - especially for Dermalogica products I’ve had cause to ring them about an orde... See more

Rated 5 out of 5 stars

I have been ordering from Pure Beauty for many years now. Their prices are very competitive and much lower than other Dermalogica suppliers. They also give free samples and free gifts depending on am... See more

Rated 5 out of 5 stars

Easy to use website and competative prices. Delivery satisfactory but nothing is ever quick to IOW. Love the free samples & gifts as spent over £100 stocking up on Dermalogica. Will def order again,... See more

Rated 5 out of 5 stars

I ordered something from Pure Beauty just because it was the cheapest online, but then had to be away from home as a result of a family crisis, so the item was sent back by Royal Mail. I was really pl... See more

Company details

  1. Beauty Salon
  2. Beauty Product Supplier
  3. Hair Product Store
  4. Health and Beauty Shop
  5. Skin Care Clinic

Written by the company

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

502 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(502)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A very happy customer for at least 15 years!

I have used Pure Beauty for many years now and I can only be completely positive about the website, the ease of use and the products are always delivered in great condition and on time. I love that most items are usually in stock and the selection is great. I wouldn’t use any other site for buying my Dermalogica!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great site and prices

Great site, I bought a medik8 product for £30 less than other sites I had visited. The product seems genuine and came fast! Thank you :)

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

The only company I trust

Pure Beauty is the only company I will order my Dermalogica products from & have done so for years.
The service is always reliable, quick & ordering is easy. The added feature of free samples is appreciated as they are very handy for travelling.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

This was my first time ordering from Pure Beauty, I ordered a Murad Moisturiser. The price was the best price I found for this product and was delivered promptly. Will definitely use again.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Ordered night cream, which is fab. Pure beauty was the best price & UK based, if they keep their prices low I will be buying much more from them. I’m a Skinceuticals & Medik8 fan.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

5***** NO HESITATION!!!

I ordered my Medik8 product from this Company. It was my first time using them & as my product was considerably cheaper than from Medik8 directly im not going to lie I was a little concerned! However, there was absolutely nothing to concern myself with; item arrived well packaged; within a couple of days & was 100% genuine. Certainly won’t hesitate in buying from this Company again…in fact after a little chat with my sister who lives in Lichfield I’m even thinking of booking in for some Botox…as she said they are a wonderful clinic & had nothing but praise for them! 5***** no hesitation!!!!

October 17, 2025
Unprompted review

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