Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my 4th session, I have another planned for Sunday and then 2 more next week. It's a really friendly atmosphere, staff are always on hand if you need any advice, support or have any questions.... See more
Company replied
Always enjoy this GLC class Only 30 mins but a lot packed in!! Staff are friendly & knowledgeable Gym is always clean Temperature can be a little hot, especially in the studio, but getting bett... See more
Company replied
Entering with PureGym’s Mobile QR Code contactless scanning system through Access Pods is cool. The Pods speaks “hello” we’re scanning for weapons. For those who prefer organic entry systems PureGym’s... See more
Company replied
Company details
About PureGym UK
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Men's lockers kicked in
The gym itself is fine, somewhat crowded at peak times but you get what you pay for. Atmosphere and everything basically fine. But they have a real problem with the lockers in the men's changing room getting kicked in. The men's was renovated maybe 6 months ago and already perhaps as many as a dozen lockers have been kicked in, and are effectively unusable, either for theft or I suppose just aggression. It's very seriously making me consider cancelling my membership and paying more elsewhere. It is also messes up the point of a 24-hour gym if you never want to go during the dark hours for fear that some freak is going to kick your head in or whatever.
Not sure what can be done about this. Be advised.
September 5, 2026
Unprompted review
Great gym
Great, clean gym with good equipment
Staff are lovely, in particular Lydia, she’s a bright, motivational & lovely trainer, I definitely recommend her classes
November 1, 2025
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
PureGym for me is value for money
PureGym for me is value for money, classes included in the monthly subscription, free secure parking and the PG team create a lovely welcoming feel to the place.
September 7, 2026
Unprompted review
Reply from PureGym UK
Hi Gill. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I fully recommend pure gym Woolwich
I fully recommend pure gym Woolwich. Every one is very friendly and helpful. Great vibe! I love working out there. ❤️👍
September 6, 2026
Unprompted review
Reply from PureGym UK
Hi Sofia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good atmosphere & the equipment looks…
Good atmosphere & the equipment looks well looked after
September 6, 2026
Unprompted review
Reply from PureGym UK
Hi Stuart. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
absolute ass worst gym I ever been too
September 1, 2026
Unprompted review
Reply from PureGym UK
Hi Alisa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Please feel free to get in touch with our team at member.services@puregym.com with more information so they can hopefully assist you further with an issues you may have.
Thanks, PureGym
I recommend PureGym
I recommend PureGym, the fact to keep fit and healthy and to have vision and determination to keep going which I lacked many years ago. I'm 60 now and enjoying the going out to keep fit at PureGym.
September 6, 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Extremely well maintained gym
Extremely well maintained gym, always spotlessly clean and staff that really care about the quality of the service they provide... 🤘😎👌
September 4, 2026
Unprompted review
Reply from PureGym UK
Hi Triker. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
People do not park in spaces provided
People do not park in spaces provided, instead people park outside the door. Lots of young people sitting on machines doing nothing except playing with their phone while others are waiting to use the equipment. Member of Dunfermline gym. 😞
September 5, 2026
Unprompted review
Reply from PureGym UK
Hi Alan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear this. Unfortunately, we are unable to monitor the usage of phones in our gyms constantly, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further.
We apologise for any inconvenience caused.
Thanks, PureGym
As always a friendly gym to visit - St Albans
As always a friendly gym to visit, clean and tidy. Trainers in the classes are sympathetic towards new gym members, help and advise if you are doing a movement wrong. All in all a great gym. Joshua Brooks is down to earth and a fantastic trainer.
September 5, 2026
Unprompted review
Reply from PureGym UK
Hi Raymond. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Induction to PureGym
The team member, Keri was very approachable and friendly and was very enthusiastic about bringing out the best in the ourselves.
September 5, 2026
Unprompted review
Reply from PureGym UK
Hi Ann-marie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I would advise NOT to use this gym…
I would advise NOT to use this gym in bridgend south wales because me and my friend have had parking tickets between us him in his car and me in mine well 6 for him 3 for me in a very short space of time 😡,,we joined on line and its always been late when we've been goin there NOT NO MORE NOW THE RIP OFF PARKING PEOPLE SAID THERE ARE SIGNES BUT YOU CANT SEE THEM IN THE DARK AND IF U ARE THERE AFTER 11 YOU GOT TO PAY MORE FOR PARKING IN THE NIGHT ..YOU HAVE BEEN WARNED GUYS !! The gym is great its just the parking tickets !!
August 1, 2026
Unprompted review
Reply from PureGym UK
Hi Paul, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear you have received parking fines whilst attending the bridgend gym. As per the gyms web page: *Parking restrictions may apply. Please check in the car park before you enter the gym. PureGym is not responsible for any parking fines.
As the car park is run by a third party and we don’t have any affiliation with them, but if you reach out to our member services team, they can provide you with an appeal document stating that you’re a member of PureGym and providing your attendance log for the dates in question. You can then appeal the fine. If your appeal is rejected, we’d suggest submitting a case with POPLA, who are an independent appeals process that works with the Ombudsman Service. On the rejection notice, there should be a 10-digit verification code that allows you to submit an appeal with POPLA via their website. Although we cannot guarantee they will cancel the fine, we hope it will all work out. 🙂
Thanks, PureGym
Upgraded machines and excellent workout…
Upgraded machines and excellent workout environment
September 4, 2026
Unprompted review
Reply from PureGym UK
Hi Titu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It overly crowded good space to work…
It overly crowded good space to work out and gain muscles
July 5, 2026
Unprompted review
Reply from PureGym UK
Hi Mazza. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
This gym is always clean and well…
This gym is always clean and well maintained. It’s also really spacious, so even during peak hours, there are plenty of machines and equipment available without having to wait around.The staff are always around, making sure everything is running smoothly and are more than happy to help whenever you need them, especially if you’re a new member. What I love most is that you’re always welcomed with a big smile as soon as you walk through the door and it immediately makes you feel comfortable.Great atmosphere, friendly staff especially Vini, the PT with whom I noticed a big difference in my strength, confidence and overall fitness since I started training with him. What I appreciate most is that Vini actually pay attention to my form and technique, pushes me when I need that extra motivation, but also knows when to listen to my body.I never feel judged or uncomfortable, and every session leaves me feeling stronger and more motivated.
September 4, 2026
Unprompted review
Reply from PureGym UK
Hi Gabriela. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Felt really good as a first time…
Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing some old school equipment such as a vertical leg press, etc.
September 4, 2026
Unprompted review
Reply from PureGym UK
Hi Razvan. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Welcoming atmosphere
It's fun, there are lots of equipment in my home gym. I don't have to wait for an equipment
Subscription is affordable. Staff are helpful
September 3, 2026
Unprompted review
Reply from PureGym UK
Hi Olawale. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.