PureGym UK Reviews 

67,391
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,014 reviews, reviewers had a great experience with this company. Consumers often highlight the friendly and helpful nature of the staff, with many people describing the atmosphere as welcoming and inclusive. Members appreciate the high standard and organization of the gym equipment, as well as the enjoyable and motivating environment provided during classes. However, some people mentioned issues such as problems with hygiene, including blocked plumbing and litter left around facilities. A few other people also felt that some staff displayed arrogant or dismissive behaviour, and others noted concerns regarding equipment crowding and restrictive policies.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that trainers and team members are extremely knowledgeable,... See more

User experience

Customers report positive experiences with user experience, highlighting the welcoming atmosphere, friendly... See more

Facilities

Customers consistently note ambiguous experiences with facilities, highlighting both positive and negative... See more

Subscription

Reviewers express mixed feelings and ambiguous feedback about the subscription, remaining undecided on... See more

Location

Clients share ambiguous opinions on location, with reviewers expressing varied experiences across different... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more

Company replied

Rated 5 out of 5 stars

Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more

Company replied

Rated 5 out of 5 stars

I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

67K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(67,391)

5,339 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PureGym Harlow

I frequent the Harlow PureGym as it is local, and I absolutely love it.

Friendly staff, great atmosphere, supportive clientele and an overall great space. Good selection of equipment, a ladies gym upstairs, brilliant class selection and well set up. Callum runs this branch brilliantly and that shines through in the team he has built around him.

I have Nicky Hill as my PT and she is fantastic pushing you to the limit and helping you achieve every fitness goal. Best PT ever, full stop 💪

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Love pure gym and also love being apart…

Love pure gym and also love being apart of Nicky hill fitness I’m doing the small groups. The group is like family felt very welcomed when I joined love the atmosphere and support from everyone and also an amazing work out .

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

PURE GYNM SWISS COTTAGE

Big gym , good facilities and my amazing PT MO is there. I would add on the functional room upstairs some monkey bars , that would help 100% cross fitters , I am training for a Spartan Race and having those anywhere in the gym would be definitely a plus for everybody working not only their muscle growth , but the athletics and functional part.
I recommend Mo , PT for anyone looking to have a big change in their lifestyle . Great mentor , friend and professional!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the Cycle class!!

I absolutely loved the Cycle class!!! I felt the facilitator, Anthony Sewell was top notch! I also did the GLC class straight afterwards and totally enjoyed that too. It was a very positive experience. I'll be doing the strength class tonight!

Thanks you!

August 19, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Lu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoyed the class and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fun and Enjoyable exercise classes

The exercise classes in pure gym are fun and challenging, each instructor is fantastic at motivating everyone, improving techniques and making everyone laugh (and sweat). Great start to the day!

August 20, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Annemarie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The gym has just been refurbished with…

The gym has just been refurbished with good quality equipment equipped with every machine and weights you will need and the monthly membership its very reasonable

August 20, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Kyriacos. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Really well equipped gym

Really well equipped gym

October 12, 2025
PureGym UK logo

Reply from PureGym UK

Hi Ronald. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A very positive gym

A very positive gym - I am worked hard and am challenged, but the overall friendly, fun vibe makes it a pleasure to spend time in the New Barnet gym

August 19, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Clare. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fitness @ Any Age

Entering with PureGym’s Mobile QR Code contactless scanning system through Access Pods is cool. The Pods speaks “hello” we’re scanning for weapons. For those who prefer organic entry systems PureGym’s Keypad 8-digit manual input is available. Once inside PureGym provides 3-levels of access to lockers, toilets, changing rooms, showers; as well as, workout areas. My favourite is “The Women’s Place” on the second floor, A brilliant space for Women [& their Personal Trainers] that allows a non-competitive, almost Zen-Fit energy for women to get fit in. Working @ your own pace. No mansplaining your every move. 🤭 Joking. A bit of Trevor Noah humour; or Zarna Garg humour, no “Hi Hi”. 😮😊 PureGym Camden High Street is dynamic, well maintained and the equipment is modern and fit for purpose. Fitness @ any age. Homage to the Staff. Cheers! 🥂

August 19, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Rhonda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good experience with PureGym

Good experience with PureGym. Enjoy my morning - the equipment is good and well maintained. The place is clean and there is no disturbance from other users of the staff.

August 19, 2025
PureGym UK logo

Reply from PureGym UK

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Love attending Maggie’s gym classes

Love attending Maggie’s gym classes, she’s always full of energy and enthusiasm

August 19, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Emma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I will surely recommend it

I will surely recommend it. I meet with lovely Zee and it was my first day at the gym, she was very friendly, helpful and her glute women only class was really great.

August 19, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Salma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A nervous return

I returned today to the gym after 10 months of cancer treatment, I was really surprised at how much easier it is to park now and the spin bikes were upgraded and really enjoyed the class. I spoke with the spin instructor after as wasn’t sure if you had to register number plates for parking and he was very helpful and welcoming. A nervous return but thoroughly enjoyed.

August 19, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Joanne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you're finding your feet again in the gym and have enjoyed returning. Please don't hesitate to speak with the PT's if you require any assistance at all. They'll always be happy to help.

Thanks, PureGym

Rated 3 out of 5 stars

Having visited several or the chains…

Having visited several or the chains Gym's I have given them a 3/5. Overall fairly priced, especially if you take a buddy once a week.
Equipment on the whole is good quality but often you need to queue for some of it especially between 4-7pm.
Changing rooms are adequate with decent showers. Although some lockers show signs of forced entry. Probably better yo use tjose in the main gym area.
Finally expect to be in the background of someones latest Tick-tock or Instagram post... its rife with it.

December 3, 2025
Rated 5 out of 5 stars

Great work out

Great work out

August 18, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Alisha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Coming and going is a concept to a T…vat and yes l am you.

Coming and going is a concept to a T staff are very well informed think before as director and directors arm up staff are the two legs arms you need to still the sunshine your still my first direct year l staged l can now bring it on. As good morning radio film.

October 10, 2025
PureGym UK logo

Reply from PureGym UK

Hi PW. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I ran into difficulties during…

I ran into difficulties during registration, and Alexandra helped me resolve the health declaration issue with great care.

August 18, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Simon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear a member of our team could resolve your query in a quick and timely manner. Please don't hesitate to get back in touch should you need any further assistance in the future.

Thanks, PureGym

Rated 5 out of 5 stars

Much improved gym since I was last a…

Much improved gym since I was last a member. Trainers are engaged and adapting to different fitness levels.The look and feel of gym much brighter clean . Much improved

August 18, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Liz. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great and comfy gym

August 12, 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Marina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look