Once the claim had been put through it is dealt with quite quickly our vets practice organise it. The only thing I don't agree with is the large jump in premium each year it virtually doubles each ti... See more
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Good company for insurance and had no problem processing a claim for our poorly dog, and very easy to cancel a policy with no fees when we sadly lost one of dogs due to old age. The only problem with... See more
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Have had to make a couple of claims and they are easy to fill out claim forms and received payment quickly with no issues. Price of plan is good and have been with purely pets a while but obviousl... See more
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Easy to renew policy. Only disappointing thing was the high increase in price of policy bearing in mind I have not made a claim since having my dog insured with them for the past 5 years. Did send an... See more
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Company details
About Purely Pets Insurance
Written by the company
Protect your furry friend's well-being with Purely Pets, pet insurance specialists
At Purely Pets, we’re pet insurance specialists dedicated to helping you protect your furry family members. We provide comprehensive pet health insurance for cats and dogs, giving you confidence that your pet will receive the best care when it matters most.
Why Pet Insurance Matters
Pet insurance can provide protection against unexpected veterinary expenses for your furry friend. It helps cover the cost of vet bills: including accidents, illnesses, and injuries, so your pet gets the care they need without breaking the bank.
Expert Vet Care with Joii
We’re excited to have teamed up with Joii to offer you stress-free expert vet care, whenever you need it. Joii puts expert vet care in the palm of your hand with 24/7, 365 days a year access at your fingertips, in the comfort of your own home. Empowering you to access advice and treatment with qualified vets whenever you need them.
Why choose Purely Pets?
- ✅ 15 levels of lifetime cover – tailored to suit your pet and your budget
- ✅ Up to £15,000 lifetime cover
- ✅ No upper age limit – because every pet deserves protection
- ✅ 24/7 video calls with a vet – expert advice anytime, anywhere
- ✅ Manage claims online – quick, easy, stress-free
- ✅ Interest-free Direct Debit
- ✅ We can pay vets direct – so you can focus on your pet, not the paperwork
The Purely Pets Promise
Your pet’s health and happiness are at the heart of everything we do. From unexpected accidents to illnesses, we’re here to help you provide the care they deserve, so they can get back to wagging tails, sofa snuggles, and all the mischief that makes them special.
How to switch to paperless:
1. Log in to your portal using your usual details. 2. Go to ‘Document Preferences’ in your account settings. 3. Select ‘Digital Only’ and confirm your choice. 4. You’re done! Your next documents will be available online
Contact info
Lakeside North Harbour, 2nd Floor 5000, Western Road, PO6 3EN, Portsmouth, United Kingdom
- 0330 102 5748
- customerqueries@purelypetsinsurance.co.uk
- www.purelypetsinsurance.co.uk
3.9
Great
19K reviews
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Quick and easy to use website.
August 4, 2026
Reply from Purely Pets Insurance
We're so pleased to hear that you found our website quick and easy to use. Thank you for your positive feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Easy to claim and prompt payment.
My Staffordshire bull terrier is only 3 years old but has had 2 bouts of really bad diarrhoea and bleeding badly, he had to be hospitalised! The insurance company was great, I couldn’t believe how quickly they paid the vets.O.K.our renewal premium has gone up but that’s expected, worth paying for peace of mind.
April 10, 2026
Reply from Purely Pets Insurance
We're truly sorry to hear about your Staffordshire Bull Terrier's health struggles and the distress this caused. It's reassuring to know that our support during such a difficult time made a difference. We appreciate your understanding regarding the renewal premium and are glad we could provide peace of mind.
Easy process
Easy process, they have insured my dog for a few years now. Reasonable rates
August 10, 2026
Reply from Purely Pets Insurance
We're so happy to hear that our process is easy and our rates are reasonable. Thank you for trusting us with your dog's insurance for so many years!
Polite professional customer service…
Polite professional customer service realistic price
August 10, 2026
Reply from Purely Pets Insurance
We are so pleased to hear that you experienced polite and professional customer service, and that you found our pricing to be realistic. Thank you for your wonderful feedback.
Price and easy to get sorted
August 10, 2026
Reply from Purely Pets Insurance
We're happy to hear that our pricing and ease of service met your expectations. We appreciate your feedback.
Very straightforward renewals process
Very straightforward renewals process, quick and efficient
August 8, 2026
Reply from Purely Pets Insurance
We're so pleased to hear that your renewal process was quick and efficient. Thank you for sharing your positive experience with us!
polite and helpful
They are always polite and helpful on the phone. When making a claim it is not complicated and they paid my claim with no problems.
August 9, 2026
Reply from Purely Pets Insurance
We're so pleased to hear that our team is always polite and helpful on the phone. It's wonderful that your claim process was not complicated and was paid without any problems. Thank you for your positive feedback!
I asked for a call back for a reduced…
I asked for a call back for a reduced premium, but never got a call back so just paid the increased price.
July 30, 2026
Reply from Purely Pets Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
I've not been sent my policy via email!
August 7, 2026
Reply from Purely Pets Insurance
Good afternoon Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
Easy straight forward process
August 9, 2026
Reply from Purely Pets Insurance
We are so pleased to hear that you found the process to be easy and straightforward. Thank you for taking the time to share your positive experience with us!
Kind regards
Jemma
The Purely Pets Team 🐾
Easy and very helpful to get me where I…wanted.
Easy and very helpful to get me where I wanted, thank you. And price was perfect!.
August 2, 2026
Reply from Purely Pets Insurance
We are so pleased to hear that our service was easy to use and helped you find exactly what you needed at a perfect price. Thank you for your wonderful feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Reply from Purely Pets Insurance
We're so happy to hear that our service was quick and reliable for you. We truly appreciate your kind words.
Kind regards
Jemma
The Purely Pets Team 🐾
Easy steps to take out the insurance
Easy steps to take out the insurance, hassle free.
August 2, 2026
Reply from Purely Pets Insurance
We're so glad to hear that you found the process of getting insurance straightforward and without any difficulties. Thank you for your wonderful feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Reply from Purely Pets Insurance
We're happy to hear that obtaining insurance was easy for you. We appreciate your positive feedback.
Kind regards
Jemma
The Purely Pets Team 🐾
They double your price and the refuse…
They double your price and the refuse to answer emails. Very poor.
August 8, 2026
Reply from Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
Absolutely terrible insurance company
Absolutely terrible insurance company. Had been with them for several years and made a claim after my dog had an accident falling down the stairs. They refused to pay out even after the vets informed them of what happened. They are happy to take your money and not pay out. Avoid them at all costs!
February 23, 2026
Unprompted review
Reply from Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review.
I’m sorry to hear that you are unhappy with the service you have received. We strive to provide excellent customer service in a timely manner and I truly apologise for the frustration this has caused.
We have requested more information from you to enable us to investigate and resolve your concerns as soon as possible.
Thank you,
Jemma
The Purely Pet Team
Insurance for pets is essential and you…
Insurance for pets is essential and you are one of the best priced covers all my needs at a good price.
Kept updated regularly via email and if you ring directly you always answer quickly, polite and friendly staff.
Would recommend.
August 1, 2026
Reply from Purely Pets Insurance
Thank you for your fantastic feedback! We are so pleased to hear that our coverage meets your needs at a great price. It's wonderful to know that our email updates and quick, friendly service are appreciated. We truly value your recommendation!
Kind regards
Jemma
The Purely Pets Team 🐾
This was a renewal for my dog and I…
This was a renewal for my dog and I knew it would go up as I had made a couple of claims in the previous year probably just under a thousand pounds , I was somewhat shocked to see my price and almost doubled from £60 a month to £116 per month, that is some increase yes my dog is 13 , yes I’ve claimed but only because she had an eye condition that cost about £800 now fully resolved, but this company is no different to any other pet insurance companies claim and the price goes up , swap companies it may be cheaper but you aren’t covered for pre existing conditions so you have no choice. The company do pay out when you make a claim there is no quibble and it’s easy to do all be it it does take a bit longer than a previous company I used for my other dog. Claiming in line is easy to do.
August 1, 2026
Reply from Purely Pets Insurance
We appreciate you sharing your feedback regarding your recent renewal and the increase in your premium. We understand your surprise at the change, especially given your dog's age and the claims made for her eye condition. We recognise the challenges pet owners face when considering insurance options, particularly with pre-existing conditions. We are glad to hear that we processed your claims without issue and that our online claiming process was easy for you. We are always working to improve our services and appreciate you highlighting areas where we can enhance the customer experience.
Kind regards
Jemma
The Purely Pets Team 🐾
Competitive price for the policy.
Competitive price for the policy.
Claim form was easy to complete .
Prompt payment of claim
July 31, 2026
Reply from Purely Pets Insurance
We are so pleased to hear that you found our policy competitively priced and that the claims process was easy and efficient for you. Thank you for your positive feedback.
Kind regards
Jemma
The Purely Pets Team 🐾
easy to follow
August 8, 2026
Reply from Purely Pets Insurance
Good morning
Thank you for the positive review!
Kind regards
Jemma
The Purely Pets Team 🐾
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