Purely Shutters Reviews 

146
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

my other half said they would look good, she was right I am delighted with the finished result. Took a little longer than expected, but worth the wait. Joe the fitter was excellent, he had been delaye... See more

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Rated 1 out of 5 stars

I have given one star for customer service. I called Purely Shutters on Tuesday to request a quote for my bathroom window, I was told that my request would be passed on and I would receive a call bac... See more

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Rated 5 out of 5 stars

I have had shutters from this company in the past and the experience was great from order to fitting, the workmanship was excellent we were very pleased. This time however I have to mention how the t... See more

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Rated 5 out of 5 stars

Wonderful experience from start to finish. Have used Purely Shutters twice now. Huge thanks to Cliff for his meticulous attention to detail - he is always a pleasure to deal with - our conservatory sh... See more

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Company details

  1. Window Treatment Store

Written by the company

Window Shutters Company, covering the Midlands, Warwickshire, Worcestershire, Gloucestershire, Oxfordshire, Swindon, Bristol and South Wales. Family founded business established 13 years with excellent reputation for design, installation and customer service.


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4.2

Great

TrustScore 4 out of 5

146 reviews

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4.2

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(146)

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Rated 5 out of 5 stars

Exceptional Quality and Service

We've had the Purely Shutters team install shutters in the last two properties we've lived in and I can't recommend them enough. The quality and craftmanship of their shutters is outstanding and the installation and after sales care is exceptional. HIGHLY RECOMMENDED!

May 13, 2021
Unprompted review
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Reply from Purely Shutters

Dear Adam, thank for your kind words and for taking the time to write this review. We are delighted you are so pleased with your shutters and our service. Best wishes.

Rated 5 out of 5 stars

Great local company

This is the second time we’ve used Purely Shutters, Sue was great again. Service is professional and friendly shutters look amazing from 2017 after having new windows installed we’ve decided to have them upstairs. Removal and re-installation was also arranged at a cost but worth it. Neil was also great communicated with us on times re-installed perfectly. Highly recommend

April 28, 2021
Unprompted review
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Reply from Purely Shutters

Dear Naj, thank you for taking the time to write your kind feedback. It is much appreciated and we are delighted you are so pleased with your new shutters. Best wishes.

Rated 5 out of 5 stars

Highly recommend!

This is our second time using Purely Shutter and we would highly recommend. Staff are friendly and efficient. They stay in constant communication with you throughout. Fit-out was quick and hassle free. Product is of a very high quality.

April 7, 2021
Unprompted review
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Reply from Purely Shutters

Dear Anne, thank you so much for taking the time to write this review. Your kind feedback is much appreciated. Best wishes.

Rated 5 out of 5 stars

Recommend Purely Shutters

I have recently had shutters fitted in three rooms by purely shutters - two bays windows and one box room. I have to say we are very pleased and impressed! My father has more expensive shutters and I personally can’t see the difference in the overall appearance.
Collette who came to visit was great, honest in her advice and guidance.
On the day the fitters were most professional and respectful in our home. The price was affordable and feel we had great value for money.

Overall would recommend Purely Shutters without hesitation.

March 29, 2021
Unprompted review
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Reply from Purely Shutters

Dear Amy, thank you so much for taking the time to write this review. Your kind feedback is much appreciated. Best wishes.

Rated 5 out of 5 stars

Superb Job

I cannot rate Purley Shutters high enough. The installation was delayed for obvious reasons but I was kept notified and when given a date was not let down. Joe (the fitter) was brilliant, quality job, very polite and a credit to the company. The blinds look fantastic and really happy that we took Purley Shutters advice and lowered the hight of the shutters in the front room. Based on this experience we will definitely be using this company again

March 27, 2021
Unprompted review
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Reply from Purely Shutters

Dear Craig, thank you for taking the time to write this review and your kind feedback. We are delighted you are so pleased with your shutters. Best wishes.

Rated 5 out of 5 stars

Incredible Quality, Service, Product and Price.

We had shutters fitted by Purely Shutters a few years ago and were delighted with them. They look as good as the day they were fitted. Today we had more shutters fitted to a rear bedroom and Neil did an amazing job. He left not a speck of dust and removed all the packaging, the only change to the room was the appearance of these beautiful shutters.

There is quite a wait between ordering and fitting, as I understand that they are manufactured abroad, however Purely Shutters kept us updated and we never felt that we had been forgotten.

The blinds are a wonderful addition to our home and look elegant, modern and colonial at the same time. We have always had the shutters with the hidden tilt rods as they are very easy to use, look sleek and we feel that they make them easier to clean. They also allow for individual panels to be opened and closed as the sun moves across a room.

In conclusion, although we had to wait several months for the shutters, I would have happily waited years for them, they and the company are of the highest quality, and I’d recommend them without hesitation.

March 11, 2021
Unprompted review
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Reply from Purely Shutters

Dear Alan, thank you so much for taking the time to write your review of our product and service. Your kind feedback is very much appreciated and we will pass your comments to the team. Best wishes.

Rated 5 out of 5 stars

Had Sue come today and quote me

Had Sue come today and quote me - she was so accommodating with the appointment time and gave me a great price. Can’t wait for my new blinds.

March 9, 2021
Unprompted review
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Reply from Purely Shutters

Dear Leisa, thank you so much for taking the time to write this review. We really appreciate your feedback and are so pleased you are delighted with our service so far. We look forward to fitting your new shutters for you. Best wishes.

Rated 5 out of 5 stars

Friendly quote service and great…

Friendly quote service and great fitting service and product quality

February 21, 2021
Unprompted review
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Reply from Purely Shutters

Hi, we are delighted you are so pleased with your shutters and our service. Thank you for taking the time to write your lovely feedback. Best wishes.

Rated 5 out of 5 stars

Happy customer!

We had our shutters fitted today. Jake and Craig were amazing! Polite, extremely clean and accommodating . They took down our existing fittings that I wasn’t able to do and ensured everything was super tidy before they left. I’m very happy with our shutters - sue was amazing when she came to take the order. Not pushy, just extremely honest! Love my blinds! And icing on the cake they gave us the best price too!

February 9, 2021
Unprompted review
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Reply from Purely Shutters

Dear Kirti, thank you for your wonderful and very kind feedback. We really appreciate you taking the time to write this review and will pass your feedback to the team. Best wishes.

Rated 5 out of 5 stars

Purely Shutters - excellent!

Purely Shutters were recommended to me by a friend of mine and I can't praise them enough. Sue came out to measure up and advise on the best shutters for my rooms. She answered every question I had throughout the visit and even afterwards. Kurt at the office kept me updated at every step of the production process, delivery timing and fitting date. Craig fitted my shutters yesterday and was amazing! Very clean, tidy, friendly, professional, observed distancing and explained the shutter function and cleaning/ maintenance tips. I cannot recommend Purely Shutters highly enough - superb company, great product, great service! Thank you

February 9, 2021
Unprompted review
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Reply from Purely Shutters

Dear Anjna, we are so pleased you are happy with your shutters. We really appreciate the time you have taken to write your kind words and we will pass these onto the team. Best wishes.

Rated 5 out of 5 stars

Really pleased with our shutters

Really pleased with our shutters. Fitted today by Craig. Outstanding workmanship. Everywhere left clean and tidy.
Shutters compliment ,any room. So if you want shutters . I highly recommend purely shutters. 5*

February 2, 2021
Unprompted review
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Reply from Purely Shutters

Thank you for your taking the time to write this review and your kind words. We are delighted you are so pleased with your shutters and Craig's fitting. Best wishes.

Rated 5 out of 5 stars

Brilliant - can't recommend Purely Shutters enough!

I could not recommend Kirsty and Purely Shutters more highly. We used Purely Shutters after my mum had a positive experience with them and they came and fitted shutters to each window in our new build home.

Kirsty came out to measure and offer her expertise in designs and styles and we are so pleased with the final result - they fit absolutely perfectly and the idea to have a split shutter on our main windows looks amazing - they have only been in a week and we have received lots of compliments already! They have completely finished off and transformed each room in the house.

Purely Shutters are definitely the best in the game and I wouldn't bother going anywhere else; they are well worth their money, great communicators (we had lots of updates on our shutters journey from Kurt and any potential delays due to Covid) and the fitting team were lovely, covid compliant and worked really fast to get the job done and tidied up after themselves.

Thank you so much, we are so pleased with the service and the final product.

January 26, 2021
Unprompted review
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Reply from Purely Shutters

Dear Ceara, thank you so much for taking the time to write this review . Your comments and feedback for the team are very much appreciated and we are delighted you are so pleased with your shutters. Best wishes.

Rated 5 out of 5 stars

Hassle free and pleasant experience

Hassle free experience. This is my second time using Purely Shutters as I was pleased with the work they previously did fitting my bay window. Thumbs up from me !

January 11, 2021
Unprompted review
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Reply from Purely Shutters

Dear Lorelle, thank you for your kind review and taking the time to write it. Your feedback is much appreciated. Best wishes.

Rated 5 out of 5 stars

Excellent

We have used Purely shutters on 3 separate occasions over the past few years... Sue has been fantastic... she’s friendly, provides great advice and no hard sell whatsoever. From the point of ordering to fitting the process is a nice smooth and simple one.
The quality of the product is excellent and has made such a difference to our house. I highly recommend Purely shutters!

Thanks again Sue and the fitters.

Mark & Alex Jeynes

December 16, 2020
Unprompted review
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Reply from Purely Shutters

Dear Mark & Alex, thank you for taking the time to write this review. We really appreciate your kind feedback and are delighted you are happy with our product and service. Best wishes.

Rated 5 out of 5 stars

Great service, great shutters

Very happy with service from start to finish. Sue came out measured up and gave loads of good advice, really knows her stuff. Ben and Craig fitted shutters. Great Covid safety measures in place. Worked quickly, efficiently and completely tidied everything up. Love the shutters, they look brilliant.

December 15, 2020
Unprompted review
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Reply from Purely Shutters

Dear Cath, thank you for taking the time to write this review and your lovely feedback which I will pass to the team. We are so pleased you love your shutters and are happy with our product and service. Best wishes.

Rated 5 out of 5 stars

Nothing is impossible for Purely Shutters!

Great company to deal with, lovely staff too. Purely shutters have fitted 4 windows with shutters already, I have 2 more on order and will be back for more when I'm ready, great quality and nothing is impossible to them. They did a fabulous job of 2 of my odd shaped windows, that 2 other shutter companies refused to quote for. Keep up the great work!

December 14, 2020
Unprompted review
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Reply from Purely Shutters

Dear Josie, thank you so much for taking the time to write your lovely feedback. We definitely love a special shaped window and relish the challenge! They look so fabulous when they are fitted. Thank you for your continued support for our business, it is much appreciated. Best wishes.

Rated 5 out of 5 stars

A very happy customer.

From the point of order to fitting of our shutters everything went very smoothly.
Sue who measured up and provided the quotation is great to deal with, none of the hard sell or anything like that with her, she provides great advice and ensured we were happy before placing an order.
The quality of the product fitted by their team is excellent, zero complaints from me.
The transformation to our house has made such a difference, asthetically the shutters set off not just the inside of our home but also the outside.
The shutters we've had fitted have made such a difference to the room temperature, they've really added another layer of insulation.
I can only leave positive reviews about Sue and the fitters and also highly recommend the product and the service.
I've just placed another order today so for me that says it all.
Thanks to all at purely shutters from George and Caroline.

December 11, 2020
Unprompted review
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Reply from Purely Shutters

Dear George, thank you for taking the time to write this order and for your lovely feedback. Your continued business is much appreciated and I will pass your comments to the team. Best wishes.

Rated 5 out of 5 stars

Huge thanks.

Dear Kirsty,

We recently had Cliff round to give us another quote for yet more shutters around our home. It was lovely to see him again and we now have more shutters on the way. Our first experience with him was honest and he made us feel comfortable in the deciding process explaining as he went along. Ben and Jake made a totally beautiful job of fitting the shutters and they were a delight to have in our home.

Just to complicate things, we had new windows fitted so the blinds had to be removed and refitted by Neil who did a really great job with no fuss. He was also extremely easy to have in and around our home.

We are looking forward to our new blinds from an extremely helpful considerate and professional company.

Kind regards,
Nichola

December 9, 2020
Unprompted review
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Reply from Purely Shutters

Dear Nichola, thank you so much for taking the time to write this review. Your comments about our product, service and the team are much appreciated. We get a few requests now for shutters we have fitted to be removed and refitted once new windows are replaced and we are happy to offer this service. Really pleased it has all gone so well. Best wishes.

Rated 5 out of 5 stars

Never let me down

I have used this company several times over the past 4 years and have been delighted with their service, product and value throughout. They never let me down.

December 8, 2020
Unprompted review
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Reply from Purely Shutters

Dear Tom, thank you for your kind feedback and for taking the time to write this review. We are so pleased that you are pleased with our product and service and continue to use us. Best wishes.

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