Purely Shutters Reviews 

146
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

my other half said they would look good, she was right I am delighted with the finished result. Took a little longer than expected, but worth the wait. Joe the fitter was excellent, he had been delaye... See more

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Rated 1 out of 5 stars

I have given one star for customer service. I called Purely Shutters on Tuesday to request a quote for my bathroom window, I was told that my request would be passed on and I would receive a call bac... See more

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Rated 5 out of 5 stars

I have had shutters from this company in the past and the experience was great from order to fitting, the workmanship was excellent we were very pleased. This time however I have to mention how the t... See more

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Rated 5 out of 5 stars

Wonderful experience from start to finish. Have used Purely Shutters twice now. Huge thanks to Cliff for his meticulous attention to detail - he is always a pleasure to deal with - our conservatory sh... See more

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Company details

  1. Window Treatment Store

Written by the company

Window Shutters Company, covering the Midlands, Warwickshire, Worcestershire, Gloucestershire, Oxfordshire, Swindon, Bristol and South Wales. Family founded business established 13 years with excellent reputation for design, installation and customer service.


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4.2

Great

TrustScore 4 out of 5

146 reviews

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4.2

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(146)

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Rated 5 out of 5 stars

EXCELLENT.

We have recently had shutters fitted throughout our home. From beginning to end the company could not be faulted. From Sue doing our initial quotation and measurements to the two lovely, polite and helpful young men who fitted them. When our deadline overran because of COVID as soon as we contacted Purely Shutters we were assured they would be with us within the next two weeks, which they were. We were contacted regarding the date and time of fitting and they arrived on time. Everyone we spoke to in the company was more than helpful, very friendly and could not do enough to help us. FIRST CLASS SERVICE. The quality of the shutters is second to none, far superior for the money we have paid. We were recommended by friends and will not hesitate to recommend your company to any of our friends. My husband is a decorator and has had business cards from Sue to pass on should he be asked if he knows of a good company to supply shutters. The shutters have made a big difference to our home, it feels and looks cosier, and seems to stop a lot of the outside noise. Thank you Purely Shutters, first class company, first class service, first class product, something that the world is short of these days. Helen & Roger Allen.

November 26, 2020
Unprompted review
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Reply from Purely Shutters

Dear Helen & Roger, thank you so much for your wonderful comments and for taking the time to write this feedback. We are delighted with your comments and pleased that you are so happy with our product and service. Best wishes.

Rated 5 out of 5 stars

Reliable, excellent quality, great value and service

I was recommended to Purely Shutters from a friend who said their quality and service was second to none and she was right. I've had my shutters fitted and I've just ordered some more. They have transformed my house and I love them more than I thought I would. The salesperson and the fitter were extremely friendly and professional. I would definitely recommend this company 100 percent.

November 16, 2020
Unprompted review
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Reply from Purely Shutters

Hi, thank you so much for taking the time to write this review and feedback your kind words about our product and service. We are so pleased you are delighted with your shutters. Best wishes.

Rated 5 out of 5 stars

Second order ....Fantastic quality and service

I was told they are addictive and they certainly are, especially when they are such good quality and the service is so good.

Love the first lot of shutters and can't wait for the second lot to be installed in January. I get so many people asking where I got them from I should be earning commission!

November 13, 2020
Unprompted review
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Reply from Purely Shutters

Dear Nick, thank you for taking the time to write this review. Your kind feedback and support for our business is very much appreciated. Best wishes.

Rated 5 out of 5 stars

Purely Fabulous

We have used purely shutters in two homes now , it transforms our living space .we have had great advice both from the Fitter and the Lady who checks measurements and provides quotes . I would have absolutely no hesitation in recommending purely shutters .

November 10, 2020
Unprompted review
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Reply from Purely Shutters

Dear Helen, thank you for your kind feedback. We are delighted that you are so happy with our service and continue to buy your shutters from us. Best wishes.

Rated 5 out of 5 stars

Consistent Professional Service

I have used Purely Shutters on 3 occasions now, and have always been really pleased with the service I have received
They have always been professional, friendly and competitively priced
I wouldn't hesitate to recommend them

October 22, 2020
Unprompted review
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Reply from Purely Shutters

Dear Sam, thank you for your kind feedback which is much appreciated. Best wishes from the team at Purely :-)

Rated 5 out of 5 stars

Look no further

I found Purely Shutters by chance and chose them because they had an excellent web site, were a family run firm and had such great reviews. In spite of Covid restrictions I found the service , from Ralph who came to measure through to the final fitting , was professional and helpful. The blinds are lovely and we are so thrilled we have ordered more.

October 3, 2020
Unprompted review
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Reply from Purely Shutters

Thank you for your kind feedback. We are delighted you are so pleased with your shutters and our service and really appreciate your repeat business. Best wishes.

Rated 5 out of 5 stars

Perfect - quality and great service

Just had shutters fitted for a new bedroom and waterproof ones for an en-suite - they look incredible. Great service from the initial visit to measure up and choose specification - thanks to Sue - to the professional fitter. Great quality and they look so good we have just had Sue round to measure for the next window.

September 21, 2020
Unprompted review
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Reply from Purely Shutters

Hi Mark, Thank you so much for your kind feedback. We are delighted you are so pleased with our product and service and we really appreciate your repeat business. Best wishes.

Rated 5 out of 5 stars

Highly recommended

We’ve just had our third quote for the remaining windows in our house to have shutters installed, which gives you an idea just how good the quality and service Purely Shutters provide. Would highly recommend to anyone who’s interested in having shutters installed.

September 15, 2020
Unprompted review
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Reply from Purely Shutters

Dear Jon, thank you for your kind feedback and placing another order with us. We are delighted you are so pleased with our product and our service. Best wishes.

Rated 5 out of 5 stars

Fantastic service all round

Fantastic service all round. The young chap that fitted the shutters was amazing and exceptionally hygienic and efficient.

Shutters look amazing.

September 5, 2020
Unprompted review
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Reply from Purely Shutters

Dear Louise, thank you so much for your kind feedback. We are delighted you are so pleased with your shutters and will pass your comments to the fitter. Best wishes.

Rated 5 out of 5 stars

Excellent service

Excellent service. Efficient measuring and instant quotation. Good social distancing practice too. Already have some of their shutters so hoping for the same great quality and fitting.

September 1, 2020
Unprompted review
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Reply from Purely Shutters

Thank you for your kind feedback and for taking the time to write this review, it really is much appreciated. Thank you also for placing another order with us. Best wishes.

Rated 5 out of 5 stars

Amazing service and quality of product

Amazing service and quality of product, will definitely recommend.

August 22, 2020
Unprompted review
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Reply from Purely Shutters

Dear Ashley, thank you for taking the time to leave your review and we are delighted you are so pleased with your shutters. Best wishes.

Rated 5 out of 5 stars

Fabulous shutters, excellent service; highly recommended.

The whole experience with Purely Shutters has been excellent from start to finish. We contacted Kirsty during lockdown and she very quickly provided us with a virtual consultation. We were a bit nervous about measuring the windows ourselves but Kirsty guided us through the process clearly and very reassuringly. She patiently and professionally answered our endless questions making sure we were happy with the choices we made. Ben, who came to fit the shutters was equally professional and efficient. All in all an excellent experience; highly recommended.

August 19, 2020
Unprompted review
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Reply from Purely Shutters

Dear Lisa, it's so good to hear that the virtual service we offered during lock down was well received and that our team work in measuring the shutters together paid off. We are delighted you are so pleased with your shutters. Best wishes.

Rated 5 out of 5 stars

Excellent product and service

Extremely pleased with our new bathroom shutters. The process was seamless from the initial consultation to the fitting. The shutters are a high quality product and fitted with expertise. We will definitely be using Purely Shutters again in the future Thank you Kirsty and your team.

August 19, 2020
Unprompted review
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Reply from Purely Shutters

Hi David, thank you for taking the time to write this review. Your feedback is much appreciated and we are delighted you are pleased with your shutters. Best wishes.

Rated 5 out of 5 stars

5* Shutters!

I can not recommend purely shutters enough! Kirsty was excellent from start to finish, from measuring up to keeping me informed all throughout with great advice! The install was flawless and I couldn't be happier with the result. 5*

August 2, 2020
Unprompted review
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Reply from Purely Shutters

Dear Hollie, thank you for taking the time to write this review. Your feedback is very kind and much appreciated by the team. Best wishes.

Rated 5 out of 5 stars

5* Shutter experience...

My experience with Purely Shutters from start to finish was exceptional, from Kirsty’s first visit to the day of the fitting the customer service was great keeping me informed all along even though we had shutdown just after I placed my order.
Kirsty gave me some good advice and ideas and I have to say my shutters look amazing and dress the rooms perfectly giving me the look I was hoping for. My conservatory looks like a totally different room now, just beautiful .
This is a great company to deal with you will not be disappointed, 5*.
Thank you Kirsty and team.

August 1, 2020
Unprompted review
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Reply from Purely Shutters

Dear Alison, thank you for taking the time to write this review. Your comments about our service are much appreciated and we are delighted you are so pleased. Best wishes.

Rated 5 out of 5 stars

I ordered my shutters back in February…

I ordered my shutters back in February and as we all know everything got delayed due to the dreadful pandemic. However, as a customer service director myself, I have to say I have never experienced such amazing service as that received from Purley Shutters. From the very first visit, the lady was lovey. They constantly kept me updated, always there to help. The service from the team on the phone was second to none, I got text and email updates. The gentleman who arrived to fit was amazing, great job, very courteous, left the room looking wonderful. The quality of the service an the product are top notch and I would recommend to anyone. Thank you for a great service through difficult times.

July 31, 2020
Unprompted review
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Reply from Purely Shutters

Dear Gaynor, thank you for your kind words about our service. It has definitely been a challenge with such a back log of fittings but I'm delighted you feel we handled it well. Best wishes.

Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service that we have received from the whole team. Communication from Michelle was excellent. Sue, the lady who came and measured up and gave us some great advice. another excellent. Continued understanding for us during COVID Where we had to rearrange the fitting date..Excellent. Gregg and Jake the fitters..excellent. There is a theme here. Excellent all round. Recommended!

July 29, 2020
Unprompted review
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Reply from Purely Shutters

Dear Andrew, thank you for your feedback and kind words about our service and members of our team. It really is much appreciated and we are delighted you are so pleased with your shutters. Best wishes.

Rated 5 out of 5 stars

Excellent shutters

I had my shutters fitted yesterday and they look amazing. I ordered them during lockdown so slight delay but definitely worth the wait. I choose the mdf 76mm with hidden rods and they look fantastic. The fitter (apologies I can’t remember his name) made an excellent job, faultless service. I wouldn’t hesitate in recommending purely shutters. Thank you!

July 29, 2020
Unprompted review
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Reply from Purely Shutters

Thank you for your kind feedback about our service and we are so delighted you are pleased with your shutters. We appreciate you taking the time to write this review. Thank you very much!

Rated 5 out of 5 stars

Very happy customer!

I have been using Purely Shutters for shutters in my home for the last 15 years and I can honestly say the product and service has just got better and better as this company has grown.
I have no problem recommending Purely to my friends and family.

July 22, 2020
Unprompted review
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Reply from Purely Shutters

Dear Juliet, thank you so much for your kind feedback, your business over the years and so many wonderful referrals! It's very much appreciated.

Rated 5 out of 5 stars

Brilliant Shutters

If you are looking for a Shutter Company, then look no further. This is the 3rd time we have used Purely Shutters. They have a solution for every room and the quality of shutters is fantastic. Made to measure to your needs, brilliantly fitted with no fuss and they last and last, look amazing and finish your room off beautifully.
I highly recommend them!

July 21, 2020
Unprompted review
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Reply from Purely Shutters

Dear Clare, thank you for taking the time to write this review and for the orders you have placed with us. We are so pleased you are delighted with our product and service and your support for our business is much appreciated.

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