Purely Shutters Reviews 

146
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

my other half said they would look good, she was right I am delighted with the finished result. Took a little longer than expected, but worth the wait. Joe the fitter was excellent, he had been delaye... See more

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Rated 1 out of 5 stars

I have given one star for customer service. I called Purely Shutters on Tuesday to request a quote for my bathroom window, I was told that my request would be passed on and I would receive a call bac... See more

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Rated 5 out of 5 stars

I have had shutters from this company in the past and the experience was great from order to fitting, the workmanship was excellent we were very pleased. This time however I have to mention how the t... See more

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Rated 5 out of 5 stars

Wonderful experience from start to finish. Have used Purely Shutters twice now. Huge thanks to Cliff for his meticulous attention to detail - he is always a pleasure to deal with - our conservatory sh... See more

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Company details

  1. Window Treatment Store

Written by the company

Window Shutters Company, covering the Midlands, Warwickshire, Worcestershire, Gloucestershire, Oxfordshire, Swindon, Bristol and South Wales. Family founded business established 13 years with excellent reputation for design, installation and customer service.


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4.2

Great

TrustScore 4 out of 5

146 reviews

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4.2

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(146)

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Rated 5 out of 5 stars

Very professional service received from…

Very professional service received from start to finish with very polite and talented fitting by Jake.
This is the second time I have used purely shutters and a great job was completed at a great price too !
Well done purely shutters.

July 20, 2020
Unprompted review
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Reply from Purely Shutters

Dear David, thank you for your kind feedback which is much appreciated. Best wishes.

Rated 5 out of 5 stars

Really delighted with our shutters

Really delighted with our shutters. We opted for the MDF and the quality is fantastic. I ordered 5nr shutters and 2nr blinds and think i need to shutter the rest of the house now!
Great company to deal with and highly recommend especially with Covid19 disruptions for everyone.

July 20, 2020
Unprompted review
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Reply from Purely Shutters

Dear Lucie, thank you for your kind feedback which is much appreciated. Best wishes.

Rated 5 out of 5 stars

Great service

Great service, shutters look amazing

July 4, 2020
Unprompted review
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Reply from Purely Shutters

Thank you for your kind feedback Chris. We are delighted you are so pleased with your shutters.

Rated 5 out of 5 stars

LOVE LOVE LOVE my shutters 💕

We were recommended by a friend to use Purely Shutters, (they had also been recommended to use them) and we have been so pleased with the service and the product.
The whole process was friendly and helpful, from the initial meet with Sam to discuss our options, to the measuring up at our new property.
The shutters were fitted within the timescale advised, and installation was completed by a friendly man, who was polite and tidy. Afterwards he went through some of the features of the shutters.
4 months later we are so pleased with them, we have just ordered another!
I would highly recommend Purely Shutters Ltd to anyone, as we have been so impressed.

June 16, 2020
Unprompted review
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Reply from Purely Shutters

Dear Lisa, thank you for taking the time to write your lovely review. We are delighted with your feedback and so pleased you have placed another order with us.

Rated 5 out of 5 stars

Highly recommended

I ordered shutters for my living room approx 1.5 years and ago and loved them. At that time we had a few companies quote and Purely Shutters were by far the most professional and best value. We have now re ordered shutters for four more windows in the house and Ralph was extremely polite and professional when measuring up. We are looking forward to our new shutters being delivered and installed and will no doubt return when our Bathroom has been updated for another window!

June 13, 2020
Unprompted review
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Reply from Purely Shutters

Dear Isobel, thank you so much for your kind feedback and for placing another order with us. We really appreciate it!

Rated 5 out of 5 stars

Purely come highly recommended

From Kirsty coming to measure, through keeping us informed during delays because of Covid 19 and Ben coming to fit them cleanly and with excellent ability. Start to finish excellent service and excellent quality product. Would recommend.
Thank you again
Guy &Liz Bamber , Sutton Coldfield.

June 12, 2020
Unprompted review
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Reply from Purely Shutters

Dear Elizabeth, thank you so much for your kind feedback. I am so pleased you are delighted with your shutters. The photo we took of the bathroom ones looks fabulous.

Rated 5 out of 5 stars

Our new shutters (installed today) are…

Our new shutters (installed today) are fabulous! They have finished our newly decorated lounge and now it’s a relaxing, private space. We are delighted.
The service has been great, we had to wait a while for installation due to the COVID-19 restrictions but they were worth the wait.
We are now hoping to get more for our dining room!
Highly recommended.
Mr and Mrs O’Donnell, Kenilworth

May 18, 2020
Unprompted review
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Reply from Purely Shutters

Dear Mr and Mrs O'Donnell, thank you for your kind feedback. We are delighted you are so happy with your shutters and thank you for taking the time to write this review. Best wishes.

Rated 5 out of 5 stars

Shutters are as good as new after years!

I wanted to share what wonderful ongoing service and what a quality product we have received from Purely Shutters over the years!
We have beautiful white wooden shutters that are now 6 years old and still look great!!!
We have since requested a few spares for the hinges and again, the service has been faultless.
Would highly recommend!

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Right from getting a technician to measure and advise on choice of shutters, right down to a quick fitting duo that had all shutters on 3 floors done in less than 3 hours.
There was a misfit in a large bay window but the company made a later date to fit it, and only then did they charge me for it.
The shutters are absolutely fabulous and have transformed my home into a calm, neat space.
Edit - the misfit in the bay window was not that obvious, and it's their own staff who pointed this out to me. I like perfectionism in service delivery and this company is impeccable.

March 17, 2020
Unprompted review
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Reply from Purely Shutters

Thank you so much for your kind review and we are delighted that you are happy with your shutters. We are so pleased that you appreciated the steps we took and the way in which we handled the finishing of your bay window and that we resolved matters to your satisfaction. With our very best wishes and thanks again.

Rated 5 out of 5 stars

Great purchase.

My plantation shutters from this company are fabulous. Not only smart, always getting positive comments from visitors, but very versatile. They help keep me warm in winter and cool in summer. With tier on tier I can close shutters in variety of combinations depending on need for privacy or glare from the sun. I loved them so much I've now ordered more shutters for my new home. I received excellent service, both from Sue,who came out to discuss options, and from the fitting engineer. I love my shutters. Beautiful!

March 9, 2020
Unprompted review
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Reply from Purely Shutters

Thank you for taking the time to provide your kind feedback and we are delighted that you have placed another order with us. Best wishes.

Rated 5 out of 5 stars

Excellent Service

We had already had shutters from Purely Shutters so knew exactly who to contact when we decided we wanted some more. Just had Sue come and measure up for us what a really lovely woman she is and gave good advice when asking for her opinion on style etc. Looking forward to them being fitted now.

February 10, 2020
Unprompted review
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Reply from Purely Shutters

Dear Mike, thank you for your kind feedback which is very much appreciated. Best wishes.

Rated 5 out of 5 stars

Faultless service

From the measure up with Samantha, to the fitting of our shutters, we have had excellent, professional service. The shutters look exactly as we’d hoped and we will be ordering more in future. Thanks guys!

February 7, 2020
Unprompted review
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Reply from Purely Shutters

Thank you for your kind feedback and we are so pleased you are delighted with your shutters. Best wishes.

Rated 5 out of 5 stars

From the first phone call to…

From the first phone call to installation we had 5 star customer service. The shutters look lovely.

February 4, 2020
Unprompted review
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Reply from Purely Shutters

Hi Anne, thank you for your kind feedback and we are delighted you are so pleased with the shutters and our service. Best wishes.

Rated 5 out of 5 stars

Fantastic quality and service, we would thoroughly recommend Purely Shutters

We can thoroughly recommend Purely Shutters. Excellent from the beginning to the end. Sue was very pleasant and helpful when she called for measurements and quote. The Fitter really knew his job and did an excellent job. We had shutters first fitted three years ago when we moved to our new house. We are very pleased with them and we are having some more fitted.

January 21, 2020
Unprompted review
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Reply from Purely Shutters

Hi Linda, thank you for your kind feedback and recommendation. It is much appreciated!

Rated 5 out of 5 stars

I am over the moon with my beautiful…

I am over the moon with my beautiful plantation shutters fitted in my bedroom and lounge bay windows. Expertly fitted and incredible customer service. The fitters were immaculate and cleared up after themselves, a truly wonderful experience from a professional, hard working company.

January 16, 2020
Unprompted review
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Reply from Purely Shutters

Thank you so much for your kind feedback Lisa. We are delighted you are so pleased with your shutters and our customer service. Best wishes.

Rated 5 out of 5 stars

I have now had 3 rooms fitted with…

I have now had 3 rooms fitted with Purely shutters and cannot fault them at all.

From Kirsty who came to measure and order, to the admin team to update on progress and book installation and of cause the fitters who installed on the agreed date.

All communications were friendly and polite. I had a slight issue on the first instal due to my very wonky recess, all of which was dealt with swiftly and professionally.

They all look fantastic and really finish the rooms to a high standard. Would highly recommend.

November 5, 2019
Unprompted review
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Reply from Purely Shutters

Hi Jody, thank you for your lovely feedback. We are delighted you are so pleased with your shutters. Best wishes.

Rated 5 out of 5 stars

Beautiful Shutters

Beautiful Shutters. This the the second time we have had them fitted as we moved house shortly after the last lot and I knew I wanted them again.
They look stunning from the inside and the outside and finish the rooms and the overall look of the house beautifully not to mention their effectiveness at keeping out the light and keeping IN the heat!
Always will recommend them - no complaints!

November 4, 2019
Unprompted review
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Reply from Purely Shutters

Thank you for you lovely feedback Danielle and your continued custom. Your comments are much appreciated and I will pass them to the team. Best wishes.

Rated 5 out of 5 stars

I have used this company many times

I have used this company many times. They are very professional and really great people to deal with. Their product is exceptional and would recommend them to anyone who is in the market for shutters. Pauline Butterworth Solihull

October 21, 2019
Unprompted review
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Reply from Purely Shutters

Dear Pauline. thank you so much for your kind feedback. We are delighted you are so pleased with your shutters and are happy to recommend us. Best wishes.

Rated 5 out of 5 stars

They are very friendly and efficient…

They are very friendly and efficient people, and their shutters are very good and we’re neatly installed. And we’ve decided to use them again for more shutters. I’d highly recommend using them.

John, of Leamington Spa.

October 10, 2019
Unprompted review
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Reply from Purely Shutters

Dear John, thank you so much for your kind feedback. We are delighted you are so pleased with your shutters and thank you for offering to recommend us. Best wishes, Kirsty

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