Purely Shutters Reviews 

146
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

my other half said they would look good, she was right I am delighted with the finished result. Took a little longer than expected, but worth the wait. Joe the fitter was excellent, he had been delaye... See more

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Rated 1 out of 5 stars

I have given one star for customer service. I called Purely Shutters on Tuesday to request a quote for my bathroom window, I was told that my request would be passed on and I would receive a call bac... See more

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Rated 5 out of 5 stars

I have had shutters from this company in the past and the experience was great from order to fitting, the workmanship was excellent we were very pleased. This time however I have to mention how the t... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience from start to finish. Have used Purely Shutters twice now. Huge thanks to Cliff for his meticulous attention to detail - he is always a pleasure to deal with - our conservatory sh... See more

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Company details

  1. Window Treatment Store

Written by the company

Window Shutters Company, covering the Midlands, Warwickshire, Worcestershire, Gloucestershire, Oxfordshire, Swindon, Bristol and South Wales. Family founded business established 13 years with excellent reputation for design, installation and customer service.


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4.2

Great

TrustScore 4 out of 5

146 reviews

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4.2

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(146)

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Rated 5 out of 5 stars

Absolutely delighted

Absolutely delighted, just had the final four windows done in our house and Purely Shutters have done a fantastic job, as they did earlier in the year with the rest of our house. It’s made a massive difference to the appearance of each room as I was so sick of blinds and curtains getting dusty. It’s great to be able to wipe them down and each room looks far more modern. Purely Shutters we’re very professional and the fitter was really polite and cleaned up any mess he might have made spotlessly. Would highly recommend.

November 28, 2018
Unprompted review
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Reply from Purely Shutters

Thank you for your kind review Jo and such lovely comments about the team. So pleased you are happy with them.

Rated 5 out of 5 stars

Excellent Service and good quality.

The Surveyor took time to accurately measure our windows (not straight forward as they are Victorian sash windows and not uniform). There was quite a long lead time (to be expected with a made measure service) but the shutters were fitted within the time frame given. I contacted the office several times and the staff were competent, polite and efficient on both occasions. The fitters were efficient and pleasant took nearly 5 hrs to fit ensuring the finish was tidy and the lines of the shutter panels even matched in to the window panes. The Shutters look amazing, the colour was matched beautifully to the frames and look seamless. Admittedly, they have only just completed so I cannot vouch for long term serviceability but I am hopeful as the fit is excellent and the quality of the catches and the finish etc seem very good quality.

November 21, 2018
Unprompted review
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Reply from Purely Shutters

Thank you for your kind feedback Claire and we are delighted you are so happy with your shutters.

Rated 5 out of 5 stars

Fantastic Product & Service!

June ‘18
I recently had both blinds and shutters supplied and fitted by Purely Shutters.
I was very impressed by both the product and the service.
Firstly, they were a very competitive price and they were able to match the colour of the shutters to the blinds which some other companies were unable to do at this price range. Secondly, they took time to properly measure and discuss various options for what was a particularly large and complex job, due to the size and configuration of some of the doors/windows.
All the products arrived and were fitted within the promised timeframe and I am very pleased with the finished look.
One further plus is that they employ their own fitters rather than contract this out which provides a much more consistent and accountable service.
I would not hesitate to recommend Purely Shutters for both their product and service.
Lynne, Oxford

June 11, 2018
Unprompted review
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Reply from Purely Shutters

Dear Lynne, thank you so much for your lovely feedback and we are delighted you are so pleased with your shutters and blinds. It was a pleasure working with you as you renovated your lovely home and we are thrilled the finished result was exactly what you were looking for, Thank you again!

Rated 2 out of 5 stars

Poor quality shutters, customer service and fitting, not recommended

Two bay windows and flat small window. Similar price to other quotes (apparently all made in same Chinese factory). Company guaranteed delivery date not met, not even an apology just a "here is fixing date", rude can not be bothered head office staff. Quality of product very poor, OK mdf but split panels, badly drilled holes etc. Fitting equally as poor, corners not meeting, bowing, uneven gaps etc. Most problems rectified to a poor but "I've had enough of them quality".

I can not and do not recommend Purely Shutters

May 1, 2018
Unprompted review
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Reply from Purely Shutters

I was hoping to speak to you personally before responding and would like to thank you for your feedback. We are so sorry to receive this review and are very disappointed that you feel that we did not resolve matters to your satisfaction. We accept there was a delay to arrival of your shutters but this was due to an industry wide shipping issue which affected just a small amount of jobs. Michelle, our Customer Service Assistant who has been with us for 7 years, apologised verbally over the telephone, a revised fitting date was offered and this was followed up by a lengthy email apologising again. We felt we were working closely with you to ensure all matters were fully resolved and our fitter Neil, did try to confirm this with you before he left. Again, we are truly very sorry if you feel that we did not achieve this. Please be reassured that we remain committed to offering the highest levels of service should you need anything further from us with regard to your shutters in the future. Thank you again.

Rated 4 out of 5 stars

Issues resolved, good product

I agreed with the developer I bought my house from to have shutters fitted in the two front rooms upstairs, he arranged with the Cardiff based Purely Shutters to have them fitted. This created some difficulties in communication which was finally resolved through direct intervention from the director of Purely Shutters, for which we were very grateful. The shutters were well fitted and look great. My sister had shutters fitted recently through a different company, and I have to say Purely Shutters were a better product.

January 14, 2018
Unprompted review

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