Purely Shutters Reviews 

146
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

my other half said they would look good, she was right I am delighted with the finished result. Took a little longer than expected, but worth the wait. Joe the fitter was excellent, he had been delaye... See more

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Rated 1 out of 5 stars

I have given one star for customer service. I called Purely Shutters on Tuesday to request a quote for my bathroom window, I was told that my request would be passed on and I would receive a call bac... See more

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Rated 5 out of 5 stars

I have had shutters from this company in the past and the experience was great from order to fitting, the workmanship was excellent we were very pleased. This time however I have to mention how the t... See more

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Rated 5 out of 5 stars

Wonderful experience from start to finish. Have used Purely Shutters twice now. Huge thanks to Cliff for his meticulous attention to detail - he is always a pleasure to deal with - our conservatory sh... See more

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Company details

  1. Window Treatment Store

Written by the company

Window Shutters Company, covering the Midlands, Warwickshire, Worcestershire, Gloucestershire, Oxfordshire, Swindon, Bristol and South Wales. Family founded business established 13 years with excellent reputation for design, installation and customer service.


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4.2

Great

TrustScore 4 out of 5

146 reviews

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4.2

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(146)

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Rated 5 out of 5 stars

Stunning shutters!

So pleased with my shutters for our conservatory. Collette who visited to measure up was very professional and explained all the different types of shutters and styles available. A comprehensive quote was provided and there was no pressure to buy. After placing the order, Purely Shutters kept in contact with progress on a delivery and fitting date. The fitter arrived on time, fitted the shutters no problem, cleaned around and left within a couple of hours. Very courteous and respectful of his surroundings. In all, excellent service and the shutters are stunning. So much so that I have just ordered some more and would not hesitate to use them again. Thank you!

September 26, 2019
Unprompted review
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Reply from Purely Shutters

Dear Gaynor, thank you so much for your kind feedback. We will pass your comments to the team and do hope you enjoy your lovely new shutters. Best wishes.

Rated 5 out of 5 stars

Absolutely stunning!

Absolutely beautiful, I can’t believe how much they have transformed our bungalow. We have a bay window and we really didn’t think we would get any to fit, how wrong we were they are stunning.
I didn’t take the name of the man who fitted them, I would just like to say he was very polite and left no mess.
We couldn’t be happier.
I will definitely be recommending you.
Julie and Barry Thomas
Fitted 9am 19th September

September 20, 2019
Unprompted review
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Reply from Purely Shutters

Dear Mr and Mrs Thomas, thank you so much for your kind feedback and we are delighted you are so pleased with your shutters. We will pass your kind comments to our fitter. Best wishes.

Rated 5 out of 5 stars

Gorgeous shutters. Excellent service.

We found this company a few years ago via google and haven't looked back. We started by ordering shutters for our spare room and now have them in the living room, dining room and two bedrooms. We are gradually working our way through the house. The service is excellent and staff are knowledgeable and have the personal touch. The products are stunning and have made a huge difference to our home. Lots of people compliment us on them and recently a few friends have also tried this company.
Highly recommend Kirsty and the team. Thank you.

September 4, 2019
Unprompted review
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Reply from Purely Shutters

Dear Donna, thank you so much for your kind words and lovely feedback. We really appreciate your comments and thank you for your custom. Best wishes.

Rated 5 out of 5 stars

Dont hesitate to use them

Dont hesitate to use them. I had my bay window in the living room done and it looks great. I will be getting them back for the dining room window shortly.

August 2, 2019
Unprompted review
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Reply from Purely Shutters

Dear Robert. Thank you for your kind feedback and recommendation and we look forward to working with you again. Best wishes.

Rated 5 out of 5 stars

We have used Purely Shutters 4 times…

We have used Purely Shutters 4 times over the past 10 years when Kirsty came out to measure up for our lounge window. I have been hooked since then. The difference they make to a room is unbelievable. We now have them in all the bedrooms and bathrooms and I wouldn't have anything else.

The past 2 times I have dealt with Sue who is efficient, knowledgeable and obviously passionate about the product. The quality of the craftsmanship is 100% I cannot recommend Purely Shutters enough!

July 18, 2019
Unprompted review
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Reply from Purely Shutters

Dear Jason, thank you for your kind feedback and we are delighted you are so pleased with your shutters. I will pass your feedback onto the team and thank you for recommending us! Best wishes.

Rated 5 out of 5 stars

astounding service

We are completely blown away by the professionalism, efficiency and quality of our shutters. Customer service was astounding from the moment we met Ralph on the first visit to receive our quote, to the fitting of the shutters 9 weeks later, right on time! Our neighbours have since used purely shutters after seeing ours and they too stated how great the service was! We are so impressed that we are now in the process of ordering more for the remaining windows. Great work

July 15, 2019
Unprompted review
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Reply from Purely Shutters

Dear Sam, thank you for your feedback which is so lovely to read. Recommendations are so important to us and I am delighted that you are happy to recommend us. Thank you for placing another order with us and please be assured of our continued service. Best wishes.

Rated 5 out of 5 stars

Great Product, great service

Since placing my first order with Purely Shutters back in 2009 I would never use another Company. From the very first meeting with Kirsty I knew that this was a professional Company that cared about giving the customer a competitively priced quality product and a good service. I have recommended them to family members and friends and all of them have been delighted with the job Kirsty and all her team have done for them. Thank you once again.

July 10, 2019
Unprompted review
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Reply from Purely Shutters

Dear Cindy, thank you so much for your lovely review and your continued support for our Company. Your custom and recommendations mean the world to us and we are so pleased you have been delighted with our work. Best wishes.

Rated 5 out of 5 stars

Fantastic!

Fantastic! I have used Purely Shutters three times and every time they have provided a great service and an excellent product. Kirsty and her team do a great job. From the initial visit through to the fitting - I have no complaints at all. The shutters have added to every room that we have installed them in. Delighted and cannot recommend Purely Shutters highly enough.

July 3, 2019
Unprompted review
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Reply from Purely Shutters

Hi Kate, thank you so much for your lovely feedback and for being such a loyal customer over the years. We are delighted that you are so happy with your shutters and thank you for your much appreciated recommendations.

Rated 5 out of 5 stars

Thank you so much for my wonderful…

Thank you so much for my wonderful shutters. The service has been exceptional from start to finish and the fitter was so polite and did a lovely job. I’ve had the whole house done and would definitely recommend Purely Shutters. Thank you again.

June 24, 2019
Unprompted review
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Reply from Purely Shutters

Hi Victoria, thank you so much for your lovely feedback. We are delighted you are so pleased with your shutters.

Rated 5 out of 5 stars

Great experience throughout...

Great experience from arranging the initial visit through to the fitting of the shutters at my mothers house. A tricky bay window and hallway window have transformed the two rooms into a much more light and inviting space.
Competitive pricing with a clear and accurate scale and lead time expectation.
I have placed an secondary order for four windows in my house and would heartily recommend this company to anyone.

June 8, 2019
Unprompted review
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Reply from Purely Shutters

Dear Neil, thank you for your wonderful feedback and we are so pleased you have decided to use us again. It is also great to hear that you would recommend us and this is much appreciated. Best wishes.

Rated 4 out of 5 stars

Waking up gently ....😴👍

I had all my windows fitted with shutters,having seen them in a friends house. I opted for the “ hidden” rods which give a cleaner more contemporary finish. The representative who initially attended
( on time👍) was helpful and knowledgeable and stayed until all my questions were addressed as she undertook the initial measurements. Cost was competitive, but a long lead in time ( not an issue for me).Fitter was good, with one small but. I wish he had cleaned up as he progressed from room to room... the house was looking a tip towards the end.I did the cleaning up myself. ( I don’t do mess!) This is a very small whinge btw. The overall service/ product is excellent. Also,I now wake up gently ( unlike with black out blinds when it’s instant) ...a welcome (but surprising) benefit.

June 2, 2019
Unprompted review
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Reply from Purely Shutters

Dear David, thank you for your kind review and feedback. We really appreciate you taking the time to write this. I do take on board your comments regarding tidying up as we go along from room to room. Our processes are always to take all packaging away, clean down around the windows and vacuum up at the end but I do appreciate when we are fitting lots of windows that this may be frustrating so I will definitely pass on your comments to my fitting team so we can address this. Once again, thank you for your feedback and we are delighted you are so pleased with your shutters.

Rated 5 out of 5 stars

Repeat customer

Purely shutters fitted for us in our dining room when we first moved into our home, and we were thrilled with the look of the product and service received. So much so, that we have gone on to place a further two orders, the first of which was fitted two weeks ago. Couldn’t be happier. Fitting was unproblematic and the tier-on-tier shutters couldn’t look more perfect. Very knowledgable staff, just stand back and let them do what they do!

May 25, 2019
Unprompted review
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Reply from Purely Shutters

Dear Amy,

Thank you for your kind review and taking the time to provide this feedback. We are delighted that you are so happy with your shutters and your comments on our staff makes us very proud. Thank you again.

Rated 5 out of 5 stars

Totally recommend these shutters, amazing customer service.

Totally recommend these shutters. They look beautiful and there wasn’t a problem with fitting them. Obviously from measuring, making then fitting it’s totally professional. Feel totally reassured that should something go wrong with the shutters (not that I think it will) it will be dealt with as the customer service so far has been amazing. Thank you.

May 10, 2019
Unprompted review
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Reply from Purely Shutters

Dear Anna, thank you for your kind feedback and I am delighted that you love your shutters and you are so pleased with our service. Best wishes.

Rated 5 out of 5 stars

Great shutters and service

One by one over the last couple of years we had our shutters fitted, we have finally finished the front of our house and it looks great. Unlike some of the other companies we looked at you are not penalised for ordering them individually, this meant we didn't have to rush and buy them all at the same time, before we were ready, just to make it cheaper.
We found that if we had any issues Kirsty was very happy to talk to us and assist in order to get them resolved so that we were completely satisfied with everything. It's a small, family run business and unlike most of the big chains you do actually matter to them, even after the job has been completed.
We had two fitters come out to us and they were both very friendly.
We have since recommended Purely Shutters to some of our family who are hoping to have similar shutters fitted in their houses.

May 5, 2019
Unprompted review
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Reply from Purely Shutters

Dear Michelle, thank you so much for your kind feedback and I am delighted that you are so happy with your shutters and are pleased to recommend us. Best wishes.

Rated 5 out of 5 stars

Stand the test of time

We have worked with Kirsty and her team for several years now as we have gradually changed to shutters in our house. The best compliment I can give is the shutters we had fitted several years ago look just the same as the ones we had fitted last week. They are of an excellent quality and have stood the test of time. The team are efficient and friendly and I would have no hesitation in recommending them.

February 12, 2019
Unprompted review
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Reply from Purely Shutters

Dear Deb, thank you for your kind feedback and it has been a pleasure to work with you throughout your lovely home. Best wishes.

Rated 5 out of 5 stars

Love this brand

Love this brand! Excellent service, professional staff and quality product.. used on many projects and always happy with end result

February 5, 2019
Unprompted review
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Reply from Purely Shutters

Thank you Lucie, glad you keep using us and so many recommendations. Thank you for supporting our business.

Rated 5 out of 5 stars

Fantastic from start to finish !

Fantastic from start to finish !! Friendly and efficient staff , great quality at an affordable price !! I have had so many compliments on our shutters !! Just love them !!

February 3, 2019
Unprompted review
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Reply from Purely Shutters

Thank you Nicola, we use the lovely picture of the shutters in your beautiful kitchen on our Facebook page and get so many comments. Really pleased you love them.

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Kirsty and her team were very professional and we are thrilled with the results

February 3, 2019
Unprompted review
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Reply from Purely Shutters

Thanks Helen for your lovely comments and for supporting our business. So pleased you are happy with your shutters.

Rated 5 out of 5 stars

We are so pleased with our new shutters…

We are so pleased with our new shutters which provide the contemporary look we were after. Having spoken to different suppliers we felt your advice and product quality excelled. Many thanks for the friendly and professional service you provided for us. Jo

January 14, 2019
Unprompted review
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Reply from Purely Shutters

Dear Jo, thank you for your feedback and we are so pleased you are delighted with your shutters.

Rated 5 out of 5 stars

Great product and very professional…

Great product and very professional fitters
We are so pleased.
Many thanks.

December 15, 2018
Unprompted review
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Reply from Purely Shutters

Thank you for your kind feedback and we are delighted you are so pleased with them.

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