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Rated 5 out of 5 stars

We are very happy with the Modern Elite planters we have purchased from PureModern and the customer service during the order process. In fact, of late, as we are adding more planting to the front of o... See more

Company replied

Rated 5 out of 5 stars

I worked with Eric Gustafson on a project with an extremely tight deadline. He promised me delivery by the 7th. He delivered on the 6th. This hardly ever happens in our industry. My client could not... See more

Company replied

Rated 5 out of 5 stars

Beautiful solid wood table. Easy to assemble. My only improvement would be to make sure there is adequate delivery personnel for the item. My boyfriend had to help the older delivery driver carry th... See more

Company replied

Rated 4 out of 5 stars

Was just starting to wonder what was going on when the product showed up. Standard these days is to over communicate order status/progress. Only email received was for this survey. Update - Com... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

We at PureModern have a passion for modern and innovative design. From retro furniture to the hard to find gift & gadget, we're always striving to offer the best to our customers. We work hard with designers and manufacturers to bring a wide variety of products direct to market through our website, puremodern.com. Nearly every item we offer has been hand picked by one of our staff making our collection of products truly "curated". Just a few reasons to shop with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
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Rated 4 out of 5 stars

Fast delivery

Online ordering was easy and the table was delivered surprisingly fast. The table is of a lesser quality wood than expected however, but the price was right. There is a residue of film on the glass which was tough to remove. Otherwise happy with the purchase!

September 1, 2015
Unprompted review
Rated 5 out of 5 stars

Faro Wall Mounted Place

Extremely beautiful.
Instructions for assembly were sparse and unclear. But, once completed it is exactly as pictured.

I did chat via on-line regarding the purchase of the sofa that accompanied the place in the picture. Service person said he would get back to me, but never did.

August 31, 2015
Unprompted review
PureModern logo

Reply from PureModern

Thank you for the review! We are very pleased to hear that you are satisfied with your new wall mounted fireplace. We apologize for the delay in getting back to you about the sofa you are interested in. We will found out what happened and get back to you ASAP.

Best Regards,
PureModern Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent transaction! Thank you!

August 18, 2015
Unprompted review
PureModern logo

Reply from PureModern

You are welcome. Thank you for the feedback!

Rated 1 out of 5 stars

Delivered table

glass is scrached. Your goods is very bad !
Yutaka

August 16, 2015
Unprompted review
PureModern logo

Reply from PureModern

Hello Yutaka. We are very sorry to hear that your table arrived with some scratches. Unfortunately, sometimes items can get damaged during shipment which is out of our control. However, we stand behind our products and we will contact you directly to have the table replaced at no charge.

Best Regards,
PureModern Customer Service Team

Rated 3 out of 5 stars

Love my light/appalled by intl delivery cost

PureModern has a great selection of lamps and lighting options. I love my new pendants, however I was appalled to learn that it was going to cost me over $400 to send it to New Zealand. That's more than the light itself. Luckily I found another way to have it delivered for a fifth of the price.

August 4, 2015
Unprompted review
PureModern logo

Reply from PureModern

Hi. Thank you for your review. We are very pleased to hear that you like your new pendant lamps! We are also glad you were able to find a less expensive international shipping option.

We currently use a 3rd party international shipping service because we are not able to ship most items outside of the USA and CANADA. This service has worldwide shipping options and some countries are more expensive than others. We really appreciate your feedback and will be looking into other options to reduce our international shipping fees to New Zealand.

Best Regards,
PureModern Customer Service Team

Rated 5 out of 5 stars

Ecosphere was a great gift!

We gave the Ecosphere to my husband for Father's Day and he loves it! Such a unique gift and something he can enjoy all day while working at his desk. The coolest, no maintenance "fish tank" one can own.

July 17, 2015
Unprompted review
Rated 5 out of 5 stars

Perfect

Easy to order, great customer service, very quick delivery. A great experience

July 17, 2015
Unprompted review
PureModern logo

Reply from PureModern

Thanks for the positive feedback Linda!


Best Regards,
PureModern Customer Service Team

Rated 5 out of 5 stars

Fantastic Customer Service!

I ordered a clock for my boyfriend for Christmas that was available online in a few fonts. Unfortunately Pure Modern didn't realize that it really only came in two, and neither was the one I wanted. Needless to say, I got quick and helpful responses from my customer service rep, the website was updated immediately, and Pure Modern more than made up for the mistake. Very impressed!

February 6, 2015
Unprompted review
Rated 5 out of 5 stars

SUPERB COMPANY..!

THIS IS A VERY IMPRESSIVE COMPANY THAT OFFERS GREAT CUSTOMER SERVICE, KNOWLEDGE OF PRODUCT, IMPRESSIVE PUNCTUAL SHIPPING, SUPER COMMUNICATION.
I COULD NOT HAVE BEEN MORE PLEASED.
I WILL DEFINITELY BE DOING MORE BUSINESS WITH THEM!

January 19, 2015
Unprompted review
Rated 2 out of 5 stars

Unimpressed

Poor coordination with their suppliers, poor follow through on credits/refunds, I had to call to get a refund which had been promised.

December 4, 2014
Unprompted review
PureModern logo

Reply from PureModern

Thank you for your feedback. We researched your order and agree that there was a time lapse in processing your return. It was an isolated problem with this particular supplier and we have since resolved our return processes to greatly speed up the time to issue refunds. We apologize for the inconvenience this may have caused you.

Best Regards,
PureModern Customer Service Team

Rated 5 out of 5 stars

Outstanding customer service and great product

I was looking for oversized outdoor pots to act as a focal point in my courtyeard. PureModern had lots to pick from. The staff was particularly helpful in making sure I had thought everything through before finalizing my purchase.

November 24, 2014
Unprompted review
Rated 5 out of 5 stars

Great product, super installation instructions

We ordered some adhesive window screening - what do you call it? - for a ground floor bathroom window. So many patterns to choose from, we chose a geometric that looked great with the tile floor and modern look of the room.

November 20, 2014
Unprompted review

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