I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
Company replied
They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
CalledPure Talk about a new phone I ordered and they helped me in record time. Superb service and what a nice, polite customer service representative. Love every about pure Talk!
January 5, 2026
Unprompted review
Reply from PureTalk
Hi Ingrid! We're happy to hear that your experience with us was so positive! It is wonderful to know that we could assist you with your new phone order in record time, as we understand how important your time is.
We truly appreciate your kind words about our representative's polite and professional service. Providing a superb experience for our customers is exactly what we aim for.
Thank you for being a PureTalk customer! -M.S.
Great Company!
I needed a 2nd phone as a back up and tried Visible first. What a huge mistake! I switched to Pure Talk and so glad I did. Easy Peasey, excellent Customer Support from real humans who speak clear English and know exactly what they are doing.
January 1, 2026
Unprompted review
Reply from PureTalk
Hello Danielle! We're glad you found your way to PureTalk!
We take great pride in our team of real humans who provide clear, knowledgeable support. Hearing that our experts knew exactly how to help you reinforces why we are committed to 100% U.S.-based customer service. Thank you for choosing us for your second line and for sharing your experience! -M.S.
I regret switching..
I switched to puretalk from straighttalk. Really wish I hadn't. There are times when I cant even make a call and text... I might recieve the text the day after it is sent. It's the same when I send one. I live i a rural area they said I would have service. I told them about it and they only said my phone wasn't set correctly. We'll, it's worse now than it was. I need a phone that works. Im disabled and do all my banking online and alot of doctor calls.
January 3, 2026
Unprompted review
Reply from PureTalk
Hello, Gen! We understand the importance of reliable connectivity and sincerely apologize for the service issues you are experiencing. Because signal coverage can be impacted by environmental factors such as terrain and building density, we would like to help you troubleshoot your connection.
A representative will reach out to you directly for further investigation. Prior to their call, please ensure your device software is up to date via your Settings menu. Additionally, we suggest resetting your network settings using the guide available at puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - M.S.
Displeased.
Im very dis pleased with this company right now. I ran out of data probably like 4 weeks ago, have had to go to libraries, stay with different family members just to be able to have wifi to even text friends. 20 gigabytes of data is alot..although when I paid my bill it should be resetting my data, no, these idiots decided to make it to where it only resets the 8th day of every month. Dont use this company, I'm very mad. My phone cant even see photos in Google messages because I have no data, screw off puretalk, you are literally horrible.
January 1, 2026
Unprompted review
Reply from PureTalk
Edited 01/12/2025:
Hello! We are following up to see if the information we shared regarding your recent review was helpful.
We know that data limits can be a source of stress, and we hope the details provided about high-speed data, along with the steps to align your billing cycle with your schedule, have improved your experience.
If we’ve been able to address your concerns, we would greatly appreciate it if you could take a moment to update your review. Should you have any remaining questions, our team is here for you at 611 (from your PureTalk phone) or via our Contact Form at https://www.puretalk.com/contact. -M.S.
Hello! We are sincerely sorry to hear that you are experiencing some difficulties with your PureTalk service. We understand how important a consistent connection is, and we want to help clarify how your data usage works so you can stay connected.
Once the allotted high-speed data for your plan has been reached, your device will automatically transition to lower speeds of approximately 256kbps. This ensures you still have connectivity, though you may notice a difference in performance for data-heavy tasks.
Your high-speed data is scheduled to refresh on your billing date each month, provided the payment is processed successfully. Based on your account, your refresh date appears to be the 8th of each month. If this isn't the most convenient time for you, we can certainly help you adjust your billing date. Please feel free to contact our Customer Service team directly to make that change.
We truly value having you as a PureTalk customer and appreciate your patience. -M.S.
The representative was very courteous…
The representative was very courteous and friendly and also knowledgeable. She saw a technical problem that I was having with my phone.
January 2, 2026
Unprompted review
Reply from PureTalk
Hi Don! We're pleased to hear your representative provided such courteous and knowledgeable service. We understand how important it is to have a sharp eye on technical details, and we are very glad she was able to proactively identify and address the issue you were experiencing with your phone.
Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure Talk is awesome!
Dashawna and Colton were so patient and friendly with helping me set up my phone service. I love that I only had to wait a couple of minutes to talk to a live person unlike ATT where I always had to go through the annoying automated prompts and then wait 1-2 hours before talking to a live person. The plan and pricing is up front without added fees or taxes to the plan cost like ATT. I will be saving $60 per month with Pure Talk! Service is great so far!
January 2, 2026
Unprompted review
Reply from PureTalk
Hello! We are delighted to hear that Dashawna and Colton provided such patient and friendly support during your setup process. We understand how frustrating it can be to navigate long hold times and automated prompts, so we are thrilled that we could get you connected to a live person in just a few minutes.
Saving $60 a month is wonderful, and we are so happy to help you keep that money in your pocket while still providing the great service you deserve!
We will be sure to pass your compliments along to Dashawna and Colton. Thank you for choosing PureTalk! -M.S.
I have hearing loss and she was great…
I have hearing loss and she was great at helping me to understand and find answers for my questions..
January 2, 2026
Unprompted review
Reply from PureTalk
Hello Lona! We're glad to hear your representative was able to provide the patience and clarity you needed.
We are glad she could assist you in finding the answers you were looking for in a way that was comfortable for you. Providing accessible and compassionate service is at the heart of what we do, and we truly appreciate you sharing this feedback with us.
Thank you for being a PureTalk customer! We truly appreciate your business! -M.S.
Glad I switched …
The service works as good or better than the major carrier I had before them. On occasion when I speak with customer service my issue is always resolved and everyone is very polite.
December 31, 2025
Unprompted review
Reply from PureTalk
Hello Clark! We are pleased to hear your service is performing as well as, or even better than, your previous major carrier! We understand that making the switch can feel like a big step, and we are thrilled that we’ve been able to provide you with the high-quality connection you deserve at a better value.
Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I just ordered a new phone
I just ordered a new phone and I’m impressed with the representatives. They are always polite and knowledgeable. Kynia was exceptional. You’re doing something right. Thank you!
December 30, 2025
Unprompted review
Reply from PureTalk
Hi Fred! We're thrilled to hear that your experience ordering a new phone was a positive one! We understand how important it is to have a smooth and professional experience when making a new purchase, and we are delighted that our team could be there for you.
We especially appreciate you highlighting Kynia’s exceptional service. We take great pride in our team's knowledge and politeness, and we will be sure to pass your kind words along to her and her leadership team.
Thank you for being a valued PureTalk customer!
Great Customer Experience.
The Customer Representative was very helpful, with a friendly personality. I had several questions and she patient worked with me to resolve my concerns. I hung up with a sense of mission accomplished!!!!!!
December 29, 2025
Unprompted review
Reply from PureTalk
Hello Patricia! We are delighted to hear you ended your call with a sense of "mission accomplished!" We understand that having several questions can feel overwhelming, and we are so glad your representative provided the patience and friendly personality needed to help you feel confident and resolved.
Thank you for being a valued PureTalk customer! -M.S.
Moved two lines from another provider
Moved two lines from another provider. The process took less than an hour with both phones using the eSIM option (had to remove the existing SIM from the iPhone, Android allowed selection of the eSIM but still has the original card). Only trouble was with setup of the Visual Voucemail on the Android. This was easily resolved by contacting customer service. Had to reset Voicemail with wifi off on the phone and then go to settings in VM on the phone to enter the password and allow messages to transfer in.
December 30, 2025
Unprompted review
Reply from PureTalk
Hi Pam! We are pleased to hear that your transition to PureTalk was such a smooth experience! We understand that moving lines can sometimes feel like a daunting task, and we are thrilled that the eSIM process allowed you to get both your iPhone and Android devices up and running in less than an hour.
We also appreciate you sharing the specific steps you took to resolve the Visual Voicemail setup on your Android. Troubleshooting tips like turning off Wi-Fi and entering the password directly in the settings are incredibly helpful for other users to know, and we are glad our customer service team could guide you through that quickly.
Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had an issue with my voicemail
I had an issue with my voicemail, and a representative helped resolve my issue. 👍
December 29, 2025
Unprompted review
Reply from PureTalk
Hello Samuel! We're thrilled to hear the voicemail issue you experienced was quickly resolved! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback! We truly appreciate your business! -M.S.
The WORSE COMPANY I EVER DID BUSinINESS WITH…
The WORSE COMPANY I EVER DID BUSINESS WITH BY FAR!!!
●Called to switch companies they answered and took my.money and info and sent me a sim card for about $40
● SIim card did not work so I called Pure Talk sales line...they answered and said I need to call the service line...
● I was on hold via my land line being my Pure Talk phone did not work
● I held on over 3 hours on speaker phone...finally some lady answered and asked me did I have a iphone..I said no I prefer android.
● Without a word I was transfer to a Voice Mail
●● Had to file a complaint with NC Attorney Generals office to get my money back A MONTH AFTER I RETURNED PURE TALKS WORTHLESS SIM CARD..( Had tracking proof they received it too)
●● Bottom line Pure Talk is a horrible company and will say anything to make you believe they are not...They pay GOOGLE TO REMOVE NEGATIVE FEEDBACKS..MINE HAS BEEN DELETED 5 TIMES..
●●●● PULL UP PURE TALK ON THE BETTER BUSINESS (BBB last time I looked 1 Star because you can't give less)
●●●● RUN FROM PURE TALK●●●●
December 29, 2025
Unprompted review
Reply from PureTalk
Hello John! We truly regret to hear about your experience with PureTalk so far. Please accept our sincerest apologies for the inconvenience you've been caused.
We'd appreciate the opportunity to investigate your experience further. A separate email will be sent shortly to gather your account information so we can do so. -M.S.
Technical Help
I needed technical help with texting. Destiny in the tech department was wonderful & patient! She got my problem resolved!
December 28, 2025
Unprompted review
Reply from PureTalk
Hi Linda! It's wonderful to hear that Destiny provided you with excellent and prompt assistance! We're always happy to know our team is delivering great service, and we truly appreciate you taking the time to share your positive feedback.
As a valued PureTalk customer, we also want to remind you about our referral program where you can earn a $50 credit for each friend or family member you refer! Find all the details at https://www.puretalk.com/customer-referral-program.
Thank you again for being a PureTalk customer; your business is truly valued. -M.S.
Very quick and knowledgeable response
Very quick and knowledgeable response. The customer service representative was very polite and professional.
December 27, 2025
Unprompted review
Reply from PureTalk
Hello Richard! It's wonderful to hear that you had a pleasant experience with our Customer Service team and that your issue was resolved quickly and efficiently. Thank you for your kind words and for being a PureTalk customer. We truly appreciate your business. -M.S.
Kimberly listened well
Kimberly listened well, and solved the debit card problem I experienced.
December 27, 2025
Unprompted review
Reply from PureTalk
Hi Jim! We're pleased to hear Kimberly was able to assist you in resolving the payment issue you experienced. We love recognizing agents who go above and beyond, and have shared your feedback with our leadership team. Thank you for being a valued PureTalk customer! -Michaela S.
Activated new phone …
Able to understand the help representative, answered all questions, got us on our way quickly.
December 26, 2025
Unprompted review
Reply from PureTalk
Hello Rich! We're glad to hear that you had a pleasant experience with our Customer Service team and that your questions were answered quickly and efficiently.
As a valued PureTalk customer, we also want to remind you about our referral program, where you can earn a $50 credit for each friend or family member you refer! Find all the details at https://www.puretalk.com/customer-referral-program.
Thank you again for being a PureTalk customer; your business is truly valued. -M.S.
Security question
Whenever I contact customer service, the assistant is always friendly and informative.
December 26, 2025
Unprompted review
Reply from PureTalk
Hi Dennis! We're pleased to hear that you had a pleasant experience with our Customer Service team and that your question was answered quickly and efficiently. Thank you for being a PureTalk customer. We truly appreciate your business! -M.S.
Customer courtesy was top notch
Customer courtesy was top notch. I was walked through the steps for activating PureTalk on one cell phone. I had to replace that phone, and again was helped in a very efficient manner.
December 12, 2025
Unprompted review
Reply from PureTalk
Wow, Arlen! It's excellent to hear that our team was able to assist with your device activation!
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Representatives were knowledgeable
Representatives were knowledgeable, patient and kind. I enjoyed signing up with PureTalk.
December 22, 2025
Unprompted review
Reply from PureTalk
Hi Bob! We’re proud of our knowledgeable representatives and are glad they could make your transition to PureTalk smooth and easy. We appreciate your support and look forward to providing you with great service! -M.S.
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