Purewell Electrical Reviews 

2,544
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I almost cried when I read the item I wanted was out of stock, but as I read on in the email sent to me I was shocked to find out that an alternative had been sought at no extra cost to me, it's this... See more

Rated 5 out of 5 stars

I have had a new fridge installed today by Grant and Ed. An excellent job and very helpful couple of chaps. A credit to your company and my dog particularly liked Grant ! Thank you .

Company replied

Rated 4 out of 5 stars

UPDATE: Kudos to the Purewell Electrical management team for reaching out to my Mum this morning & resolving the pricing error. Much appreciated. Buyer beware with prices… check around. Panasonic... See more

Company replied

Rated 5 out of 5 stars

I bought a fan ahead of a heatwave while in my third trimester of pregnancy, so I was a bit more anxious (and probably a little dramatic!) about getting it in time than I needed to be. It was out of... See more

Company details

  1. Appliance Store
  2. Electronics Store
  3. Hi-fi shop
  4. TV store

Written by the company

Purewell Electrical have been selling appliances for over 60 years, so we like to think we know a thing or two We focus on stocking a range of products, with fantastic staff knowledge before you buy, and exceptional after-care to make sure you are happy with your product. Feel free to have a look at our site to give you some ideas, or pick up the phone and give us a call on 01202 484411 and we will be happy to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,544)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service - highly recommend

Jack of Purewell Electrical came to the rescue when I was irritatingly let down by another company (BuyWise). Purewell were very friendly and personable on the phone - no messing about; they immediately sent out the item I urgently needed ....job done! Great product, but more importantly, fantastic service!
Reliable, trustworthy and focused.
They are now my go-to company for future electrical goods.

July 10, 2021
Rated 5 out of 5 stars

A phone call from an online retailer? Great!

Rang me after placing the order to check I'd seen some of the details on the condition of the item rather than just sending it straight away letting me find out later. The condition was fine for me so I went ahead - really impressed they took the time to call me and verify.

July 8, 2021
Rated 5 out of 5 stars

Needed an under counter frost free…

Needed an under counter frost free freezer, as our old one had broken down and my husband has frozen puree meals. Purewell moved the delivery date forward to help us out. The 2 gentlemen who delivered the new one were very nice and we would definitely recommend this company. Liebherr freezer appears to be solidly made, so we are happy.

July 5, 2021
Rated 5 out of 5 stars

Wonderful service

Wonderful service.
Searched online for a new Fridge/Freezer after my old one packed up. Clicked on Purewell Electrical and so glad I did. Good selection, good prices and easy website to navigate. After choosing my appliance and I paid and asked for installation. Was advised it would take up to a week for delivery. I paid up online, finishing the transaction around 9pm.
9am the following morning I was called by the delivery driver that they’d be with me between 10am-12pm.
Before 11am they arrived, moved my old appliance out and installed the new one in its place removing all packaging and taking it with them. Social distancing was applied at all times. Just fourteen hours after purchasing my replacement it had been delivered, installed and they’d left. Really cannot compliment Purewell Electricals service enough. Thoroughly recommended!!

June 14, 2021
Rated 5 out of 5 stars

Easy ordering

Easy ordering. Dispatch notification received the same day, delivery following day. Great service. Thank you.

May 24, 2021
Rated 5 out of 5 stars

Excellent Service

From the time we walked into your showroom we got the help and advice we wanted. Delivery was fast and efficient, everything you could have wanted when purchasing white goods. Would certainly recommend.

April Weal

May 24, 2021
Rated 5 out of 5 stars

Higly Recommended.

Excellent selection of products at keen prices. Saw a product on line and they were able to price match. Got an email and phone call straight away in the morning. I was happy with the price match and paid. Item arrived well packed undamaged and working the next morning. Excellent customer service and the product was as described. Thank you. Recommended.

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

Super friendly.

I was ordering a replacement vacuum cleaner for my elderly stepmother, and I found everyone I spoke to super friendly, helpful and very, very efficient. Can definitely recommend.

April 21, 2021

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