Purewell Electrical Reviews 

2,544
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I almost cried when I read the item I wanted was out of stock, but as I read on in the email sent to me I was shocked to find out that an alternative had been sought at no extra cost to me, it's this... See more

Rated 5 out of 5 stars

I have had a new fridge installed today by Grant and Ed. An excellent job and very helpful couple of chaps. A credit to your company and my dog particularly liked Grant ! Thank you .

Company replied

Rated 4 out of 5 stars

UPDATE: Kudos to the Purewell Electrical management team for reaching out to my Mum this morning & resolving the pricing error. Much appreciated. Buyer beware with prices… check around. Panasonic... See more

Company replied

Rated 5 out of 5 stars

I bought a fan ahead of a heatwave while in my third trimester of pregnancy, so I was a bit more anxious (and probably a little dramatic!) about getting it in time than I needed to be. It was out of... See more

Company details

  1. Appliance Store
  2. Electronics Store
  3. Hi-fi shop
  4. TV store

Written by the company

Purewell Electrical have been selling appliances for over 60 years, so we like to think we know a thing or two We focus on stocking a range of products, with fantastic staff knowledge before you buy, and exceptional after-care to make sure you are happy with your product. Feel free to have a look at our site to give you some ideas, or pick up the phone and give us a call on 01202 484411 and we will be happy to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(2,544)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed with Purewell Electrical…

Very impressed with Purewell Electrical delivering so quickly first thing Monday morning which was not expected when ordering the fridge/freezer online Saturday night. Very impressed with the 2 young men that delivered, installed and removed the old appliance as access into our kitchen from outside is very awkward. Can recommend them to everyone.

August 20, 2022
Rated 5 out of 5 stars

Great service & price…

A very cheerful chap confirmed on the phone that the Microwave I'd identified was in stock.
I placed the order online on a Monday and it was delivered the next day.
Great prices, friendly service & prompt delivery.
Highly recommended.

August 9, 2022
Unprompted review
Purewell Electrical logo

Reply from Purewell Electrical

Thanks for this. Nothing worse than not being able to speak to someone so I'm pleased we were able to speak on the phone to confirm all was OK. Enjoy it!

Rated 5 out of 5 stars

Hi I am very impressed with the product…

Hi I am very impressed with the product and absolutely delighted with the after service. I had a problem with the oven but within a week it was fixed! Also from order to delivery was a couple of days. Having said that I live very near to purewell electric, but even so, still impressive! Excellent work!!

July 4, 2022
Purewell Electrical logo

Reply from Purewell Electrical

Thank you for making the effort to leave this review. It is always disappointing when things go wrong but I am glad we were able to get it all sorted for you.

Rated 5 out of 5 stars

Excellent service. Excellent product.

A good price for a good product. Excellent service and communications from Purewell Electrical. Speedy delivery too.

July 2, 2022
Purewell Electrical logo

Reply from Purewell Electrical

Thanks for taking the time to leave this review - hope you're enjoying your new TV!

Rated 5 out of 5 stars

Great service

Great service. Easy to order, very quick lead time, super delivery service. Good value. Will definitely use again.

June 29, 2022
Purewell Electrical logo

Reply from Purewell Electrical

Thanks for taking the time to leave this nice review! Enjoy your new Sony!

Rated 5 out of 5 stars

5 star expereince

I have used Purewell for years and my recent experience just shows why I have. We had a very large freezer delivered and the men were so professional, helpful and kind. It is so good to have this kind of personal service in this day and age and i would recommend Purewell to anyone for any electrical goods

June 28, 2022
Unprompted review
Purewell Electrical logo

Reply from Purewell Electrical

Thanks very much for leaving this kind review. We are really proud of our delivery team and it is always great to see other people recognise this too. Enjoy your new freezer!

Rated 3 out of 5 stars

In store assistants need more training

In store assistants didn't provide correct information compared to data on website. More staff training required to improve customer service. On the plus side delivery and installation excellent. In store staff could learn from delivery staff.

June 17, 2022
Purewell Electrical logo

Reply from Purewell Electrical

Hi Mr Fisher, Thanks for the review and sorry there was a disconnect instore and online. The fre installation promotion you are referring to is an on again off again promotion which must have been forgotten at the time. I am glad that we did fulfil the free installation and removal on this for you.

Rated 5 out of 5 stars

New dishwasher

Purewell Electrical installed a new dishwasher for me today and the communication and service was excellent from start to finish, very impressed, will definitely be using them again.

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Superb service and product

I ordered the red AEG stick vacuum at midnight and it was delivered free by Purewell at noon the next day. How’s that for service!
I have this floor cleaner and have been very pleased with it, so much so my daughter wanted one as a house warming gift. Good price too and cheaper than mine.

May 28, 2022
Purewell Electrical logo

Reply from Purewell Electrical

Thasnk for this - there's always a worry that once we deliver the cleaner you are obliged to clean, a task we wouldn't wish on anyone, so I am pleased you were happy to get it so quickly!

Rated 5 out of 5 stars

New washing machine

I bought a Fridge Freezer a couple of months ago from Purewell and then my washing machine broke down so I found one the same make and colour as the Fridge Freezer.
Having looked at other options Purewell had the best delivery time for me and were cheaper than other retailers.
Communication was excellent re delivery and I also paid for the old one to be taken away.
I have received excellent service from Purewell on both occasions.

May 18, 2022

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