I almost cried when I read the item I wanted was out of stock, but as I read on in the email sent to me I was shocked to find out that an alternative had been sought at no extra cost to me, it's this... See more
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I have had a new fridge installed today by Grant and Ed. An excellent job and very helpful couple of chaps. A credit to your company and my dog particularly liked Grant ! Thank you .
Company replied
UPDATE: Kudos to the Purewell Electrical management team for reaching out to my Mum this morning & resolving the pricing error. Much appreciated. Buyer beware with prices… check around. Panasonic... See more
Company replied
I bought a fan ahead of a heatwave while in my third trimester of pregnancy, so I was a bit more anxious (and probably a little dramatic!) about getting it in time than I needed to be. It was out of... See more
Company details
Written by the company
Purewell Electrical have been selling appliances for over 60 years, so we like to think we know a thing or two We focus on stocking a range of products, with fantastic staff knowledge before you buy, and exceptional after-care to make sure you are happy with your product. Feel free to have a look at our site to give you some ideas, or pick up the phone and give us a call on 01202 484411 and we will be happy to help.
Contact info
Meteor Retail Park, Wilverley Road, BH23 3RU, Christchurch, United Kingdom
- 01202 484411
- website@purewell.co.uk
- www.purewell.co.uk
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Recommend purewell
Very friendly and helpful. We are happy with our purchases from Purewell. Customer service is great.
December 12, 2021
Reply from Purewell Electrical
Thanks very much for this. Delighted to be of service, and even more delighted that you're happy with what you bought!
Reply from Purewell Electrical
Thanks very much!
Excellent efficient service all round
Excellent efficient service all round. Would highly recommend
December 4, 2021
Reply from Purewell Electrical
Thanks for this kind review - we do try so it is always nice to get such good feedback
American Style Refrigerator Freezer
Strong recommendation for Purewell Electrical. Competitive pricing, good sales service from Dean, and great delivery and installation service from Grant and colleague.
December 2, 2021
Unprompted review
Reply from Purewell Electrical
Thaks very much for this. We are very proud of our sales advisors like Dean and our installers too so it is really appreciated to see this kind feedback.
Really impressive customer service
Really impressive customer service. Both before and after sales. Very knowledgeable staff member answers the phone and sorts out your query in no time. Really love our new washing machine. Everything has been so easy. Makes a change these days. Thank you all at Purewell Electrical
November 29, 2021
Reply from Purewell Electrical
Thanks very much for taking the time to leave such a kind review Pietro! Delighted to have been able to help and more delighted that you love your new machine!
Reply from Purewell Electrical
Thanks Mr Ellis - I would hope our free delivery was competitively priced! Enjoy your new cleaner.
Brilliant service all round.
I recently purchased a cooker,they were brilliant at arranging my delivery to fit in with my work schedule,the delivery drivers were quick and efficient.I would not hesitate to purchase from Purewell Electric again.
November 26, 2021
Reply from Purewell Electrical
Thanks very much and we look forward to helping you next time you need something!
Purewell Electrical always a cut above the rest!
Ordered Panasonic TV on-line and used their free local delivery option.
Purewell team communications were excellent post order and called to validate order delivery day and again on the day to confirm time slot and check I would be available to receive the item.
As usual excellent service and TV was perfect.
November 22, 2021
Reply from Purewell Electrical
Thanks for this - hope you are enjoying your nice new TV!
Reply from Purewell Electrical
Thanks for this. Happy to be of service!
I found exactly what I wanted on the…
I found exactly what I wanted on the website. Ordering was easy and quick. I brought a new washing machine and had the old one taken away and the new one installed. Very professional service.
November 17, 2021
Reply from Purewell Electrical
Hi Sharon
Thanks very much for this - happy to have been able to help!
Brilliant service
Brilliant service! After my old fridge freezer was ailing we called the company. It was all so easy. I ordered a new one luckily delivery on the same day. They took away my old one and was left with no packaging. I will definitely used Purewell Electrics again. Excellent team of people.
November 5, 2021
Unprompted review
Reply from Purewell Electrical
Thanks for this Mrs Gill. Always nice to help our local customers out! I appreciate that there is no such thing as a good time for a fridge to go wrong, so I am delighted we were able to get in to you on the same day!
Good communication & the delivery…
Good communication & the delivery people were lovely. Will definitely return when we need our next appliance.
November 3, 2021
Reply from Purewell Electrical
Thanks Mrs Shields. We are very proud of our excellent delivery team so it is lovely when others recognise this too! Look forward to helping out next time you need us.
Good Service
Overall very pleased with the ease of ordering over the internet. After checking other suppliers the price Purewell was asking was very good, delivery only took a couple of days. I would definitely use this company again
October 26, 2021
Reply from Purewell Electrical
Thanks for taking the time to leave this review Brenda. Hope you are enjoying your new washing machine!
Recommend
Recommend, received good service.
On holiday in New Forest, and will use in future when in area
October 12, 2021
Unprompted review
Reply from Purewell Electrical
Thanks Mr Bolton. Hope you enjoyed your holiday and glad to have helped out
We brought a a new Zanusi electric…
We brought a a new Zanusi electric cooker We are very pleased with the quality of the product and the excellent service and fast delivery by Purewell Electrical
October 10, 2021
easy purchase
The salesman checked to see if they had the item I required, collected it and I purchased it - so easy :-)
Thanks Jack
September 29, 2021
Unprompted review
Excellent!
Very good service from walking into the store to receiving our new tv. We asked to look at replacing our tv. We had excellent advice and service from Dean.
He arranged the delivery for two days time as there wasn’t a slot before that.
We were very lucky that same day. We received a phone call to say that the deliveries had been completed early and that we could have our tv delivered and installed today!
This was done very efficiently by Grant who took great care with setting it up and explaining the workings, very patiently, to us oldies!
Grant also took away our old tv and all the packaging from the new one.
A very good service all round and we will definitely recommend!
September 25, 2021
Unprompted review
Order could not be completed for a…
Order could not be completed for a week, after my old (very old!) washing machine broke down, but this wasn't a problem.
Order delivered on the day, with a helpful 'phone call in advance the same day to say roughly when it would arrive. The installer was very helpful & cleared up a water leak behind my kitchen unit caused by a worn washer in the old machine, which had gone unnoticed.
New washing machine working very well so far & I am very pleased with it. Good value for money, including the installation & removal charge.
September 13, 2021
September 7th 2019.My microwave was…
September 7th 2019.My microwave was smoking so went to buy a new one from Purewell Electrics. Within minutes of looking at the microwaves an assistant came o see if we needed help. He was very helpful with information then checked to see if our chosen one was in stock. He then fetched it, we paid and he carried it out and put it in my car. All done with friendly banter.
A great experience.
September 8, 2021
Unprompted review
Great experience!
Service, price, delivery and installation all above average. Can’t think how anything might have improved the experience. Thank you.
September 6, 2021
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