At first I made the purchase and chose to pay straight away and am sure I entered my card details then somewhere I must have checked pro forma invoice. So the item wasn’t dispatched as you were await... See more
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Had to return item under guarantee and order a replacement. Young man I spoke to was very by helpfull and efficient. My new order came within 24hrs. Sorry I did not get this young man's name.
This was the only place in the UK where I could easily find the product I wanted. I came across this hairdryer (Valera sl 3200) when I was abroad and found it was extremely gentle on very fine hair,... See more
Looking for a specific part which appeared like for like. This was a correct fit Easy to order. Price wise, its a bit expensive however appears to be the only one on the market Fitted today- No iss... See more
Company details
Written by the company
Nationwide supplier of Hand Dryers, Dispensers & Washroom Acccessories.
Contact info
Unit 8, Oakney Wood Court, Selby Business Park, YO8 8FN, Selby, United Kingdom
- 0207 965 7257
- sales@cgsstores.co.uk
- www.qbicwashrooms.co.uk
4.0
Great
92 reviews
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Hasn’t replied to negative reviews
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Poor delivery serice
At first I made the purchase and chose to pay straight away and am sure I entered my card details then somewhere I must have checked pro forma invoice. So the item wasn’t dispatched as you were awaiting payment which I was certain I had made.
After rectifying this and paying. I was advised delivery would be Monday or Tuesday the following week. FedEx advised delivery for Tues between 8 and 6 and said it had to be signed for. I followed the link which offered alternative delivery options. It was unavailable. Delivery did not arrive, advised it would be Weds. 8-6, tried to change delivery or add a note to leave in a safe place…. Option unavailable! Not delivered Weds and on no day was there a failed delivery notification. Delivery finally arrived. Thurs or Friday. This was not The company’s fault really but they did choose the courier! As a business these kind of delay are not helpful. I would try not to use you again sorry!
July 3, 2026
Order Processing
Something clearly went wrong in their order processing system because after receiving an order acknowledgement from the company, they could find no record of the order a week later when I enquired about delivery. Having said that, Katie in their Customer Service Department is doing her best to resolve the issue and has kept me informed about what is happening.
July 1, 2026
Returned item
Had to return item under guarantee and order a replacement. Young man I spoke to was very by helpfull and efficient. My new order came within 24hrs. Sorry I did not get this young man's name.
June 29, 2026
Stop using Fed X as your courier and…
Stop using Fed X as your courier and requiring a signature on delivery, it’s now 2026 !!
June 3, 2026
Deffinately recommend
easy to deal with, quality products and prompt service and delivery.
March 4, 2026
Easy to find website and items needed
Easy to find website and items needed. Items posted straight off and arrived next day. Brilliant. I am sad to see how much the costs have gone up.
February 3, 2026
Prompt and efficient service
January 28, 2026
No refund on out of stock item
Made purchase on 26th November. Item out of stock and still waiting for a refund.
November 25, 2025
Don't trust this company!
Don't trust this company! Sent out inferior/cheaper product knowing the item I ordered was not in stock (paper hand towels stock code ZFW002N). Item sent was available for about £10 cheaper at Staples. Returned unused. In the meantime I ordered the same product from Trade Store Direct - turns out that they are both in the same group - CGS Direct. Refunds were quickly promised but I had to keep chasing and set deadline to initiate chargeback procedure and possible legal action. Took multiple chases and many weeks to receive the refunds. A member of their staff admitted that they no longer stock the advertised product and had not for a while, also unlikely that they would in the future. As of the date of this review the product is still showing as available on their website.
September 4, 2025
Unprompted review
Very quick and efficient delivery
September 3, 2025
Nice easy and quick service
July 31, 2025
Great experience
I have used QBIC Washrooms on a number of occasions and have always found their prices to be competitive with fast delivery. I would recommend.
June 28, 2025
Had part I needed in stock
Had part I needed in stock, ordered and processed within 2 hours. Shipped and received within 2 days. Good service, would recommend using them.
June 6, 2025
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