Quatropi Furniture Reviews 

Great service and the delivery guys were great very helpful and very nice

Customer service excellent.Queried price of item and they sorted out the refund immediately

Wow the best double hanging chair I have seen, the quality is outstanding so you definitely get what you pay for. The service from start to finish was first class and i will be buying from these again for other household/garden furniture in the future. I spoke to the sales manager (forgotten his name) and he was superb no pressure just gave me all the details i required to make a purchase. 5* Plus

It looks beautiful thank you

Two recent purchases. Absolutely excellent quality. One item we collected which was next day, simple and straight forward. Other Items were delivered, no mess, was sent a delivery date and two hour window time.

Good service and easy to deal with.

The sideboard that I ordered, although was delayed for delivery, is exactly what I was looking for. The customer service was great and always really responsive to any emails or via chat.

Delivered when expected. Very clear communication. Fantastic seating bench and table. Perfect fit too

Furniture was a great price and good quality

Quality of the furniture is excellent, however all furniture is bought from China and the website suggest British. Hadto send two chairs back due to no thread in the hole for screws.
Customer service was excellent and replaced with 5 working days.
I have mentioned this to them that description on the two sofa garden furniture said it had a foot stool, there was no mention that the one in photo didn't belong to the set. I believe there has been a few more complaints regarding description, hopefully they will re word it or put footstool shown is just for show, a footstool can be bought separately. That's why I've given 4*.
Overall the furniture is lovely n I will be buying a garden sofa next year.
Delivery lads, one really went out of his way to help and explain. The other lad was on his phone, hadn't been with the company long I'd be surprised if he is till with them.
I would recommend this company as furniture is surfer, despite being made in China.

A great company to do business with- excellent customer service and great quality products- will definitely use again

We wanted an outdoor sofa that was made of aluminium but looked like wood so that it could be left outside. Found Quatropi. We also wanted a large 3 seater sofa. Read the reviews before purchasing. So pleased with our purchase. It came very well packaged. The sofa is excellent quality and we are enjoying our purchase as much as we can

Customer service is fantastic. I have purchased many garden items and they are all top quality. Would definitely recommend this company. First class.

Excellent service from start to finish, updated all way through, excellent service from the team, well wrapped, I would recommend buying from Quatropi the sideboard is well made 10/10

We bought this parasol expecting long-term quality, especially at this price point. Sadly, it didn’t last.

"Cantilever Garden Parasol 300cm - Tilt/Swivel Unbrella & Weighted Base"

Through normal use, a bolt in the upper mechanism gradually unwound itself due to the rotation of the opening system — something we didn’t notice until one day, while opening the parasol, the entire bolt dropped out and the whole structure collapsed, missing my head by inches. A genuinely dangerous failure.

We contacted Quatropi for support, not to complain — just to ask if a replacement bolt was available. But because the model is no longer sold, there was limited effort to help. No concern shown about the safety issue, no questions asked to understand what went wrong, and not even a basic "sorry to hear that."

They did manage to dig up a PDF instruction manual from their archives, which was appreciated, but ultimately unhelpful. It's just a bolt — I would have expected someone to be able to identify its spec or point us to where we could source one, even if they no longer stocked it. A premium brand should be able to provide at least that level of aftercare.

We also own one of their deluxe swing chairs, and bolts have worked loose from that too over time — though thankfully those were large and easy to spot before anything failed.

In short: these products look great but don’t seem built to last. And when things go wrong, the customer support feels more like a shrug than a solution. That’s unfortunate from a company charging premium prices.

Won’t be using them again.

I bought a beautiful lamp at £478 and it got reduced to £278 , I hadn’t received the lamp and I emailed this lovely company and asked for the reduced price and they gladly said yes , I want to thank them so much for doing this and my lamp is stunning in my house , everyone loves it , I’ll definitely shop with Quotropi again

Sofas feel solid and good quality so far. Had to speak to their customer service about one part of the modular sofa and they were helpful and resolved the issue. Hopefully they stand the test of time as they're comfy and affordable

Excellent communication, fantastic price for sofa I bought, delivery drivers were extremely helpful & I wouldn't hesitate to recommend this company

Quality product, easy to put up a and great customer service.