Quickline Broadband UK Reviews 5,135

Mark Wood was our installer today, timely, very polite and insisted on taking his footwear off in our cottage.
An extremely tidy install inside and out, a thorough explanation of the equipment, faultless.

Special thank you to the quickline team, especially the installation team liam freear and Kyle twell, most helpful and went over and above to provide a excellent service thanks lads

Brilliant install from Carl Conway

Dave B installed today the equipment to the house and was sympathetic to the install location. Excellent job to get the cable as hidden as possible. Friendly and efficient, couldn’t ask for any more

Highly recommend. Our rep Paul was efficient,professional, polite and courteous all through our initial meeting. He explained things fully. I was impressed with the broadband package offer and I registered that day. The installation team was very efficient and prompt. The broadband service is fabulous. 10/10

Thank you to Paul Sanderson who has gone over and above to provide us with our external installation at a time and date to accommodate our current circumstances. Looking forward to the internal installation on 5 June 2026.

Excellent, Alvin B was very polite, efficient and knowledgeable, very helpful and made sure everything was connected and worked as it should.

Liam M, will our installer, did a fantastic job, cleaned up, very neat, very quick and very pleased. Mr D

Was very efficient and had fantastic customer service skills the engineer (Thomas turnbull) explained everything single aspect and answered any questions I had

Our installer Sam S was prompt, helpful and efficient.

We had been having problems for a few days but when we contacted Quickline they were very efficient and we were extremely satisfied. Mark Wood our engineer was really thorough and fitted us a new router and 2 boosters. He didn’t leave until he was certain everything was working well. Thank you.

Turned up on time, very friendly and efficient installer. The product seems to be doing exactly what it said it would.
Fast broadband at last has come to our home!!

Good communication. Mark was really helpful and nothing was too much trouble.

My excitement about finally getting decent broadband has been dampened somewhat. Engineer came to install to the property on 8 May. Cabling all in place, wall box & router sorted…connection from the network dead. Engineer investigated and confirmed there was a fault “somewhere further up” and raised a fault ticket. After a few days and no contact I rang. Spent 45 mins being passed from Sales to Tech Support to Operations to Onboarding. Onboarding finally managed to help & fault resolution date set for 19 May. 19 May - no contact so rang Onboarding again. Told it may be 19 or 20 May. 20 May - no contact so rang Onboarding. Another 20 mins being passed around. Operations told me the fault had been fixed on the network, my issue was now back with my property install so needs and engineer. Nothing so far, assuming I’ll hear nothing and I’ll have to ring again.
Such a poor customer experience and I’m not even connected yet so still have some broadband with current supplier. Heaven help me once connected and there’s an issue - less than ideal for a home worker!

Dan D carried out a great install he took time to explain how it works and help set up our TV . He cleared up after himself
Great experience
Thanks Dan

Alvin B installed our Quickline broadband today and he was great. A lovely, respectful guy who did a quick and neat job. He assisted us with our questions about the connection of various devices.
Good service all the way through from Quickline.

Just moved from BT,been paying for 500mbps,getting around 150-190 mbps on tests.
Emma came round for Quickline,ran through everything very clearly,and explained the process concisely.
Cable guys came,all good,professional.
Engineer Josh arrived today,sorted it all for us,including setting up our printer which has been problematic in the past.
Josh clearly explained any queries we had,and took the time to sort everything before leaving.
Very happy with Quickline.
Quick speed check,now at 198mbps,on a 200mbps contract.
Excellent,and much cheaper.

Bobby and Lucy were great. Good job

A great experience from first phone call through to installation. Alvin B who came to do the final installation work was extremely professional, informative and ensured I was completely happy with all of the work. I would recommend both Quickline and Alvin B. Thank you.