Quoteline Direct Reviews 

6,708
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who take the time to explain policies thoroughly and guide them through every step. Many consumers also appreciate finding very competitive pricing alongside efficient renewal procedures that make managing insurance completely hassle-free. However, some customers noted that high administrative fees and unexpected extra charges can significantly increase the overall costs. A few reviewers also mentioned difficulties with website navigation, communication issues, or unhelpful responses from certain representatives. Despite these specific concerns, people generally find the overall service reliable and beneficial for securing coverage.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their calls. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, noting that staff are consistently polite, helpful, and... See more

Customer service

People report positive experiences with customer service, noting that representatives are prompt, efficient,... See more

Price

Clients share positive opinions on price, consistently finding the quotes to be competitive, affordable, and... See more

Subscription

Customers consistently note positive experiences with subscription renewals, highlighting the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Noah was very helpful, knowledgeable abd patient when i requested an insurance quote recently. We were on the cusp of maybe selling our campervan so wanted to delay renewal until the last minute. He... See more

Rated 5 out of 5 stars

After buying the policy online I needed to make adjustments by phone. The phone was answered within a couple of minutes by an actual UK based employee of the company who was polite and professional an... See more

Company replied

Rated 5 out of 5 stars

We needed to set up insurance cover for our campervan and were referred to Gallaghers by our previous insurers, LV. We spoke to Noah Gilligan who talked us through the quote and took time to make s... See more

Rated 5 out of 5 stars

Excellent service. Moving from LV as they no longer do Motorhome insurance and Gallagher’s were great, very competitive price and call backs came when they said they would. Thank you Noah for all yo... See more


Company details

  1. Insurance Broker

Written by the company

Quoteline Direct is one of the UK's oldest and best-loved car insurance comparison sites with access to many of the country's leading low cost car insurance products. As well as providing cheap online car insurance quotes we also specialise in home ins...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(6,708)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insuring new Electric Campervan

In insuring a new Electric Campervan conversion, I had spent literally days on the phone / online seeking quotes through various specialist broker and comparison site routes, only to find that underwriters refused because of the relatively unique van specification, or that premiums quoted were frankly eyewatering!
In the end, QLD came through with the most competitive quote, partly as a result of the persistence with underwriters of the call handler I was lucky enough to speak to. Couldn't have been more helpful or easy to deal with

November 28, 2025
Rated 1 out of 5 stars

DON'T USE THIS BROKER. CHEAPER IS NOT ALWAYS CHEERFUL

They have shafted me with previous insurers on an ongoing claiming which insurers have refused to rectify having instructed cowboy builders. I will be taking legal action. Do not use this broker. Their advice, instructions and lack of accountability could potentially cost you thousands. AVOID!!!! PLEASE GO ELSEWHERE.

May 20, 2025
Unprompted review
Rated 4 out of 5 stars

Happy with the service

Happy with the service

December 4, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 2 out of 5 stars

Ridiculously unorganized

Quoteline provided me with a very competitive quote which I accepted. They asked for a few more details, which is quite normal, but their online portal only allows you to upload documents and not send a text reply.

I did as requested, via phone and being 13th in the queue, and was told my address wasn’t acceptable!?). Threatened with a 7 day cancellation if I didn’t reply,I told them it was my only address and it was acceptable to the DVLA, my motorcycle insurance policy and every other bill in my name. I emailed them the requested documents direct and had no further replies.

Another message asking me for my previous address which, again, you can’t just type in a reply.

A few days later I had another message comes through (threatening 7 days cancellation again!) to the portal (you have to log into the portal to see it, it doesn’t show up in the email 🤬). Now they wanted proof of no claims.

A few days later, another message, proof of company car, which I don’t have.

I’ve wasted so much time replying to questions with this company, it truly isn’t worth the money I saved moving from my previous insurer. Would never use them again,

December 11, 2025
Unprompted review
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a review. We appreciate your feedback and sincerely apologise for the experience you’ve had. If you could kindly email our team at customer.a@quotelinedirect.co.uk with your customer reference number, we would be happy to investigate this matter further and provide more detailed information regarding the validation process.
The request for a previous address is typically made on behalf of Premium Credit, as they may have encountered difficulties conducting a credit check at your current address. This can occasionally occur if you have recently moved.
Kind regards,
Olivia

Rated 4 out of 5 stars

Very helpful on telephone

Very helpful on telephone, however no 5 stars as still not received paper copy of the insurance documents. This was requested as customer is an elderly gentleman who has no access to internet.

December 4, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please be advised that your preferred delivery method for documents is email, however, i have issued a postal copy for you. If you would like to change this preference, please call us on 0161 874 7770. Please allow 3-5 working days for delivery.
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Quick and good service.

December 4, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

InsuranceVery extremely helpful very easy

Very extremely helpful very easy. I’ve had a lot of problems with insurance brokers in the past “line direct made it very easy explained everything in a way that I understood as I have dyslexia. I would very much recommend you guys to go with “line direct as they were one of the cheapest Ever found. I was always paying hundreds of pounds a month for insurance. These guys are amazing found me a very, very cheap quote.

November 28, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Transit Connect

Great communication easy to renew and a pleasure to deal with ⭐️⭐️⭐️⭐️⭐️

December 1, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Good product wish I could talk to…

Good product wish I could talk to someone though

November 13, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

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