Quoteline Direct Reviews 

6,708
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who take the time to explain policies thoroughly and guide them through every step. Many consumers also appreciate finding very competitive pricing alongside efficient renewal procedures that make managing insurance completely hassle-free. However, some customers noted that high administrative fees and unexpected extra charges can significantly increase the overall costs. A few reviewers also mentioned difficulties with website navigation, communication issues, or unhelpful responses from certain representatives. Despite these specific concerns, people generally find the overall service reliable and beneficial for securing coverage.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their calls. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, noting that staff are consistently polite, helpful, and... See more

Customer service

People report positive experiences with customer service, noting that representatives are prompt, efficient,... See more

Price

Clients share positive opinions on price, consistently finding the quotes to be competitive, affordable, and... See more

Subscription

Customers consistently note positive experiences with subscription renewals, highlighting the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Noah was very helpful, knowledgeable abd patient when i requested an insurance quote recently. We were on the cusp of maybe selling our campervan so wanted to delay renewal until the last minute. He... See more

Rated 5 out of 5 stars

After buying the policy online I needed to make adjustments by phone. The phone was answered within a couple of minutes by an actual UK based employee of the company who was polite and professional an... See more

Company replied

Rated 5 out of 5 stars

We needed to set up insurance cover for our campervan and were referred to Gallaghers by our previous insurers, LV. We spoke to Noah Gilligan who talked us through the quote and took time to make s... See more

Rated 5 out of 5 stars

Excellent service. Moving from LV as they no longer do Motorhome insurance and Gallagher’s were great, very competitive price and call backs came when they said they would. Thank you Noah for all yo... See more


Company details

  1. Insurance Broker

Written by the company

Quoteline Direct is one of the UK's oldest and best-loved car insurance comparison sites with access to many of the country's leading low cost car insurance products. As well as providing cheap online car insurance quotes we also specialise in home ins...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,708)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good price

Very good price

November 24, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Very good service.

All that searching for the best deal is done for you and if needed you can actually speak to a human being on the phone. Great service.

December 1, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 2 out of 5 stars

The website was problematic and created…

The website was problematic and created a lot of issues understanding the insurance quote. After renewing I received constant chaser calls to renew, pointlessly! The admin fee of £65.00 is extortionate

December 1, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to share your feedback with us. We are sorry to hear about the difficulties you experienced with our website and the inconvenience caused by the follow-up calls after your renewal. our comments regarding the online service are greatly appreciated, and we will use this feedback to improve our processes
Regarding the administration fee, we understand your concerns. Please note that this fee has been adjusted to £65.00 as part of our efforts to simplify our fee structure. We no longer charge separate fees for cancellations or mid-term adjustments.

Kind regards,
Olivia

Rated 5 out of 5 stars

Made it very easy and straightforward

Made it very easy and straightforward. Polite and very cheapx

November 21, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Made it so easy for me to get a…

Made it so easy for me to get a competitive insurance policy.

November 21, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Very easy to renew my van insurance

Very easy to renew my van insurance, good communication too!

November 28, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Great sales and customer service

Great sales and customer service — friendly, detailed, and very supportive. No discrimination at all, and they provided clear guidance every step of the way. I will definitely recommend them

September 16, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Simple cost effective service

Simple cost effective service

November 29, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

Automated renewal been with them for…

Automated renewal been with them for years

November 20, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

Help full and informative

Help full and informative

November 29, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

good and clear

November 21, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

Efficient search for good value

As well as efficient was happy to explore options to get a good value quote.

November 21, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Your always the best

November 28, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 3 out of 5 stars

Everything done online

November 26, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a review! We appreciate your feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Great prices

Great prices, professional staff.
I am with this company for a good few years.
Really happy 👍

November 20, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Excellent service

Excellent service

November 27, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with
Quote was very good

November 20, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Pedro 21

I was able to talk to someone who was very polite and friendly.the quote I was given was brilliant

November 21, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Great service

Great service

November 19, 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

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