Excellent price. Good quality. Too heavy for one man delivery so driver couldn't get radiator in without help but he was lovely. Quick and helpful advice from customer service. Have bought from compan... See more
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After a year ,and no fault of this company service , one of our Rads died, no heat coming from it . When purchased they told us we had a two year warrenty on it. As a cynical online customer and jad... See more
Company replied
Had their Saxon radiators throughout our house. 9 radiators in total. They look great, so much better then the old boring radiators, and they throw the heat out. The 7 white ones turned up on time, an... See more
Great choice of products, website easy to navigate and to see the different options available. Delivery was prompt and the radiator is perfect. We opted for a bare metal lacquer finish on our new radi... See more
Company details
Written by the company
Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.
Written by the company
- • Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.
We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty.
This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible.
Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional.
Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours.
Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes.
All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.
Contact info
Units 13-14 Charlwoods Road, RH19 2HU, East Grinstead, United Kingdom
- 01342 305555
- info@radiatorsdirect.co.uk
- www.radiatorsdirect.co.uk
4.7
Excellent
83 reviews
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Reply from Radiators Direct
Hi Bob & Wendy, thanks for your feedback, it’s great to hear you were pleased with everything!
Kind Regards
The Radiators Direct Team
Great service and regular feedback on…
Great service and regular feedback on the delivery process.
January 25, 2024
Reply from Radiators Direct
Many thanks, we are really pleased to hear you are happy with the service you received, we always aim to deliver the best service we can. Kind Regards The Radiators Direct Team.
Reply from Radiators Direct
Hi Clive, that’s really nice to hear, thank you. We hope your new product looks great and keeps you warm for years to come!
Regards
The Radiators Direct Team
Radiators don't work
Radiators don't work, app is usless and impossible to contact anyone to make a complaint.
January 16, 2024
Unprompted review
Reply from Radiators Direct
Dear Mr Downham,
Thank you for you review, we are sorry to hear about the issues you have had. Please could you let us know a few details so we can look into this further.
We only sell 2 radiators that uses an app and we unfortunately cannot find an order for yourself for either of these 2 products or any of our products.
Please can you let us know your order number and which product you are having an issue with, either the Isabella 50 Electric or the Renata Electric?
Kind regards
The Radiators Direct Team
After a year ,and no fault of this…
After a year ,and no fault of this company service , one of our Rads died, no heat coming from it . When purchased they told us we had a two year warrenty on it. As a cynical online customer and jaded from other companies. I thought yeah right?? But sure enough, a year later, they were excellent, asked a few questions, a couple of photos, and a new Rad was delivered promptly. Highly impressed and would recommend this company to anyone.
January 4, 2024
Unprompted review
Reply from Radiators Direct
Hi Graham, many thanks for taking the time to give your feedback, much appreciated!
Kind Regards
The Radiators Direct Team.
The radiator and towel were delivered…
The radiator and towel were delivered on time and the colour was great.
December 12, 2023
Reply from Radiators Direct
Hi Katherine, we are really pleased to hear you are happy with your new towel rail we hope it looks great in your home.
Kind Regards
The Radiators Direct Team.
Reply from Radiators Direct
Hi Richard, many thanks for your feedback, we hope that you are enjoying your new radiator!
Kind Regards
The Radiators Direct Team.
Easy on line buying.
Easy on line buying.
Good communication and a really helpful, obliging delivery man.
Excellent company.
November 24, 2023
Reply from Radiators Direct
Dear Angie, we are really pleased that you had a good experience using our website and hope that your radiators look great, we will pass on your comments to transport. We hope to be able to help you again in the future.
Regards
The Radiators Direct team
Lacquered Radiator style and look amazing
Love the radiator polished look and overall look fantastic , customer service was second to none well done
November 24, 2023
Reply from Radiators Direct
Dear Tracy, many thanks for your positive feedback, we are really pleased your radiators look great, we will pass on your comments to Customer Service.
Regards
The Radiators Direct team
Radiators Direct were helpful and…
Radiators Direct were helpful and responsive to my request. Product costs are however high with more economic option available elsewhere in the market.
November 15, 2023
Reply from Radiators Direct
Dear Kevin, thank you for taking the time to give us your feedback, we are happy to hear that you had such a positive response from the Team. We pride ourselves on the service we provide and are very pleased that everything was satisfactory. We believe that providing a quality service and products is essential, we appreciate there are companies that offer cheaper options, and we are grateful that you chose to place your order with us.
We hope your new radiator will look great, if there is anything else we can do for you please let us know.
Kind regards
The Radiators Direct Team
Excellent, responsive customer service
Excellent, responsive customer service. Product delivered as specified, in good condition. We're delighted with all apsects of our interaction with Radiators Direct, thank you.
October 25, 2023
Reply from Radiators Direct
Dear Amanda,
Thank you for your feedback, we are happy to hear everything with your order went smoothly and that you have had such a good experience. We pride ourselves on the service we provide and are very pleased that everything was satisfactory. If there is anything else we can do for you in the future please let us know.
Kind regards
The Radiators Direct Team
Great choice of radiators
Great choice of radiators, easy ordering and excellent delivery/
October 16, 2023
Reply from Radiators Direct
Dear Jane, thank you for your feedback we appreciate your comments and positive review. We hope the radiator looks great and if we can help again in any way, please do not hesitate to contact us.
Many thanks
The Radiators Direct Team
Easy to order online
October 12, 2023
Reply from Radiators Direct
Dear Pamela, thank you for your comments, we are appreciate the feedback and will let the Website team know!
Kind regards
The Radiators Direct Team
Very easy to deal with
Very easy to deal with, everything sorted with professionalism
September 22, 2023
Reply from Radiators Direct
Dear Mr Clover, thank you for your review, we are very pleased to hear that you have had such a good experience!
Kind regards
The Radiators Direct Team
I ordered 2 radiators in white on the…
I ordered 2 radiators in white on the 4.11.22. I chose white because in that colour the radiators [according to the website] were available within 48/72 hours. I was contacted on the 7.11.22 to state that the radiators would not be available the week of the 7.11. When I asked why the website suggests otherwise, no meaningful explanation was given. I have contacted RD today using their customer portal and Ive been contacted to say, that someone did message me on the 15.11.22 requesting a delivery date. I did not receive a phone message, text message or email on the 15.11.22. I have asked specifically who contacted me and what message was left. I tried to respond to the person I was dealing with today, via the email address provided, but that returned marked ‘undelivered’ so I had to go back into the portal and start again. In any event it appears that the radiators can be delivered next week [not this week]. I am very unimpressed with the service so far, but I will post an update.
November 23, 2022
Unprompted review
Reply from Radiators Direct
Dear Deidre, thank you for taking the time to provide feed back on your order. We have reviewed the actions taken to ascertain if there are any improvements we can make to our internal systems. Currently we operate during standard weekdays, unless specifically requested and agreed we do not deliver or despatch on a weekend. Our first learning is that we will endeavour to improve awarness of this fact on the website. As you placed your order on the afternoon of Friday 4th at 15.25 we would only be able to despatch the following week. On Monday 7th at 13.52 our Inputting team called to advise you that your size radiator was unfortunately out of stock, but was due back in stock w/c 14th and it was agreed that we would call to confirm a delivery date. On Tuesday 15th at 10.35 our Customer Service team called your mobile and left a message requesting a call back to set a delivery day, unfortunately we did not receive any call to arrange delivery that week. As we handle circa 700 orders per week it is difficult to follow up unresponsive calls. Our second learning is to see if we can establish a system to improve this, even if it is just for our consumer customers rather than our trade Merchant customers. All our calls are recorded and all emails logged so if required we can provide dated transcripts and recordings. We received a message from you chasing your radiators on the 23rd via our website and requested details to follow up, all your messages were received, the email address is a group account and is copied to a number of our Team, we received your response at 13.44 and your subsequent contact at 14.04 (after you received the bounce back message). Our Customer Service Manager responded and, as you requested in your email (“Monday will be best for a delivery”), a delivery for Monday 28th was agreed. We do regret that you have had a poor experience with this order, we always aim to give the best service we can, but on occasions products do go out of stock and miscommunications can occur. We hope that you will be happy with your radiators and if you require any further assistance we would welcome the opportunity to provide you with a better experience.
Kind regards
The Radiators Direct Team
Great Service
Good delivery, excellent aftersales service. Would recommend to all
August 15, 2022
Unprompted review
Reply from Radiators Direct
Dear Tony, thank you for your feedback we appreciate your comments and positive review of our service. We hope the radiator looks great and if we can help again in any way, please do not hesitate to contact us.
Kind regards
The Radiators Direct Team
Expensive product, poor quality, faulty product and poor customer services
Expensive product - Poor quality and damaged product- poor customer services…..
Firstly this product was poorly packaged with no real protection other than polystyrene on the edges and plastic cover the radiator.
I purchased a lacquered column radiator (expensive) the photography of the product provided good images , however in reality the lacquered finish was poor with drip lines. This finish is stated as part of the unique style and therefore the company do not refund on the customers personal standards and expectations of this expensive product . However this product was also damaged and had a scratch on one of the columns .
I contacted customer services and was met by an abrupt response and informed that they do not refund due to the lacquer finish but would investigate the scratch - requesting photos of this . They arranged collection of the radiator and informed me that the refund would take up to 10 days .
However I had to chase up my refund after 10 days and it was 14 days before I was refunded . I understand they have processes to follow but they take the monies straight away and then the customer has to wait 14 days for their monies returning !!!
I had also asked for a refund of the feet to match the radiator- however they stated that because they were not faulty that it would be refunded at a reduction !!!!
Be careful when purchasing from radiator direct be 100% sure of your choice as you will not get a refund if your expectations are not.
July 1, 2022
Reply from Radiators Direct
Dear KL,
We appreciate your feedback on your recent purchase experience and understand your frustration. The product you ordered and had delivered on the 18th May is a distinctive model that has unique features that differ on every product, created by all the marks from the sanding and welding in the production process and the exposed raw material, as clearly shown on our website.
As alternatives, we do also offer a huge variety of powder coat painted options, which, unlike the Bare Metal Lacquer models, do not show the welding and scratch marks beneath, offering a perfect finish.
When you contacted us on the 8th of June to raise concerns over the variation in colours and sent us pictures, we did reiterate that the nature of the product means there are inherent differences and manufacturing marks as your picture showed, and from that point of view was as described and promoted on our site.
However, as you also had an issue with scratch damage, we were happy to replace the item free of charge or as you preferred, to collect the damaged item and refund you.
Given we have to collect, check returns before we can process a refund, we do allow a period of time for this process to occur. Your radiator was collected on the 14th June and the refund was issued to your bank on the 28th June, 10 working days after collection.
In your feedback you refer to being asked to part pay for the feet, however is it possible you meant the valves? Our Customer Service Team were incorrect in charging you a restocking fee for the valves. We do agree with you that for an end user such as yourself, you have little use for valves (or other accessories) if you are not keeping the radiator, therefore we will be refunding the balance you paid and apologise for this. We will be amending our policies to reflect this and provide our team with guidance on process for any future issues.
We aim to provide an excellent service to all our customers, and we particularly appreciate the time you have taken to provide feedback.
Yours
The Radiators Direct Team
Delivery as promised perfect condition…
Delivery as promised perfect condition price was right looks stunning in our newly decorated dining room
May 30, 2022
Reply from Radiators Direct
Dear Mr Seed,
Thank you for you review, we appreciate the feedback. We are glad to hear that you received your delivery on time and in perfect condition, and that the product looks stunning in your dining room.
If we can help again in the future, please let us know.
Kind Regards
The Radiators Direct Team
Excellent service
Excellent service. Good customer service. Pleased with product. Would recommend and will use again
May 29, 2022
Reply from Radiators Direct
Dear Diane
Thank you for your review, we are proud of service and our products and it is pleasing to hear you were happy with both, we appreciate the feedback.
If we can help again in the future, please let us know.
Kind regards
The Radiators Direct Team
Great quality and colour match
Amazing service ordered sample colours of radiators before deciding on colour fantastic range. Was able to match radiators to Kitchen cabinets and they look amazing. Quality and finish excellent, good fast service from ordering to delivery.
Would definitely recommend.
May 26, 2022
Reply from Radiators Direct
Dear Ms Lester,
Thank you for your review, it is very rewarding to hear that you have had such a good experience . We pride ourselves on the service we provide and are very pleased that everything was satisfactory for you.
We are also glad to hear that the radiators look amazing in your kitchen!
If we can help again in the future, please do not hesitate to get in touch.
Kind regards
The Radiators Direct Team
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