Radiators Direct Reviews 83

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent price. Good quality. Too heavy for one man delivery so driver couldn't get radiator in without help but he was lovely. Quick and helpful advice from customer service. Have bought from compan... See more

Company replied

Rated 5 out of 5 stars

After a year ,and no fault of this company service , one of our Rads died, no heat coming from it . When purchased they told us we had a two year warrenty on it. As a cynical online customer and jad... See more

Company replied

Rated 5 out of 5 stars

Had their Saxon radiators throughout our house. 9 radiators in total. They look great, so much better then the old boring radiators, and they throw the heat out. The 7 white ones turned up on time, an... See more

Rated 5 out of 5 stars

Great choice of products, website easy to navigate and to see the different options available. Delivery was prompt and the radiator is perfect. We opted for a bare metal lacquer finish on our new radi... See more

Company details

  1. Radiator Shop

Written by the company

Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.

Written by the company

• Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.

We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty. This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible. Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional. Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours. Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes. All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

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Rated 1 out of 5 stars

A bit of a disaster....

A bit of a disaster from start to end. Took 2 weeks to ship the radiator (after a chasing email.) The radiator then arrived in an opened box sealed with sellotape. Damage to the radiator and the fixings kit again opened and sealed with tape and pieces missing.
A further week to collect it and another 3 or 4 days to receive the refund. I wouldn’t be able to provide a recommendation based on my experience.

March 3, 2021
Unprompted review
Radiators Direct logo

Reply from Radiators Direct

Dear Mr Marlow,
We apologise for the service you have received, we pride ourselves on giving the best possible service we can to all customers and would acknowledge the service you received was far below the standards which we set ourselves. It is extremely disappointing for all concerned that you have not experienced service up to our usual standard. We do hope that you may give us the opportunity to provide you with the service that you should have received in the future, and if there is anything we can help with please do not hesitate to contact us.
Kind regards
The Radiators Direct Team

Rated 5 out of 5 stars

Simple, excellent service

Was easy finding some radiators that we wanted online. The product photography was very good and accurate. Delivery was painless and very happy with them now they are fitted.

March 3, 2021
Unprompted review

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