Excellent price. Good quality. Too heavy for one man delivery so driver couldn't get radiator in without help but he was lovely. Quick and helpful advice from customer service. Have bought from compan... See more
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See what reviewers are saying
After a year ,and no fault of this company service , one of our Rads died, no heat coming from it . When purchased they told us we had a two year warrenty on it. As a cynical online customer and jad... See more
Company replied
Had their Saxon radiators throughout our house. 9 radiators in total. They look great, so much better then the old boring radiators, and they throw the heat out. The 7 white ones turned up on time, an... See more
Great choice of products, website easy to navigate and to see the different options available. Delivery was prompt and the radiator is perfect. We opted for a bare metal lacquer finish on our new radi... See more
Company details
Written by the company
Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.
Written by the company
- • Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.
We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty.
This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible.
Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional.
Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours.
Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes.
All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.
Contact info
Units 13-14 Charlwoods Road, RH19 2HU, East Grinstead, United Kingdom
- 01342 305555
- info@radiatorsdirect.co.uk
- www.radiatorsdirect.co.uk
4.7
Excellent
83 reviews
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Reply from Radiators Direct
Dear John,
Thank you for your review, we are glad to hear you were pleased with the quality of your product and that the delivery was quick. If there is anything else we can do for you in the future please let us know.
Kind Regards
The Radiators Direct Team
Good delivery time and liked product
Good delivery time and liked product. The price was fair. 👍
March 17, 2022
Reply from Radiators Direct
Dear Ms Parry
Thank you for your feedback, we are always pleased to hear that our customers like their product and are pleased that the delivery was on time. If there is anything else we can do for you in the future please let us know.
Kind Regards
The Radiators Direct Team
Quality product and speedy delivery at…
Quality product and speedy delivery at a reasonable price.
March 11, 2022
Reply from Radiators Direct
Dear David,
Thank you for your review, we are glad you like the product, and that delivery was speedy. We hope we can help you again in the future.
Kind Regards
The Radiators Direct Team
Fantastic service
Fantastic service. Had a small issue which was resolved very quickly. Excellent friendly customer services. Thank you
January 18, 2022
Reply from Radiators Direct
Dear Carl,
Thank you for your review, it is good to hear we were able to resolve your issue quickly. Hopefully we will be able to service you requirements again in the future.
Kind Regards
The Radiators Direct Team
Reply from Radiators Direct
Dear Mr B
Thank you for your review, we are pleased to hear everything you experienced with us was was to a high standard. We hope we can help you again in the future.
Kind regards
The Radiators Direct Team
Very pleased with the design and heat output
Very pleased with the design and heat output. This our second purchase from this company and we are very pleased again.
January 11, 2022
Reply from Radiators Direct
Thank you for your review, we are glad to hear you like the designs and they are doing the job of heating your home. We do hope we will be able to help you again in the future.
Kind regards
The Radiators Direct Team
putting things right
Had next day response from radiators direct. Understandable explanation about the reason for lack of response to my request. Feel I have been listened to and my confidence improved going forward.
January 10, 2022
Reply from Radiators Direct
Dear Ms Cotterell
We are sorry that your communication on the 29/11/21 was not responded to promptly at the time, I believe our Customer Services Manager has called you to apologise and answer your questions. As she explained the issue occurred due to the volume of contacts and orders being processed post the Black Friday event and a new member of the team inadvertently marked the contact as having been completed. We hope that this explanation and offer to honour the Black Friday Deal goes some way to redressing the delay in answering your query
We aim to provide an excellent service to all our customers, and we particularly appreciate the fact that you were considering us again having purchased in 2020, we will be discussing with the Team to identify ways in which we can ensure errors such as this are avoided in the future.
Kind Regards
The Radiators Direct team
Great customer service
Great product and brilliant to deal with on a return and a replacement after I ordered the wrong size. Excellent all round!
January 10, 2022
Reply from Radiators Direct
Dear Mr Ellis,
Thank you for your review, we are so pleased our customer service team were able to help with the change of size. We hope the product is looking great in your home.
Kind regards
The Radiators Direct Team.
Reply from Radiators Direct
Dear Ms Hatch
Thanks you for your review, we are glad to hear your feedback regarding our customer service team. We hope we can help you again in the future.
Kind regards,
The Radiators Direct Team
Good communication
Good communication, radiator came on time. Good quality and value for money.
Very modern addition to my kitchen.
January 10, 2022
Reply from Radiators Direct
Dear Ms Sanders
Thank you for your review, we are happy to hear everything with your order went smoothly. We hope your kitchen is looking fabulous.
Kind regards
The Radiators Direct Team
Very friendly and helpful service
Very friendly and helpful service. Very pleased with my radiators, they look beautiful in my new kitchen extension.
January 10, 2022
Reply from Radiators Direct
Dear Siobhan,
Thank you for your review, I am glad we were able to help you with your requirements, and are very pleased you like the radiators. We hope they have added a little something to your extension.
Kind regards
The Radiators Direct Team
Towl rail
I brought a towel rail and I can't fault it in any way. The quality of the rad and valves are great. Instillation easy with all parts supplied.
Will buy another one. It was supplied and delivered on time also.
October 7, 2021
Unprompted review
Initially I identified a concerning…
Initially I identified a concerning review and it put me off purchasing from radiators direct. I made contact with them, who were not aware of the negative review but reassured me that there products were high quality and I wouldn't be disappointed.
As such, I decided to purchase 6 radiators back in December (and delivered to Ireland) and only got them to be fitted in the last week. Radiators working well and look fantastic. Would recommend radiators direct. Very happy with purchase.
April 7, 2021
Unprompted review
Great service and stunning radiators
We purchased 6 radiators from Radiators Direct including two towel rails and the whole experience was great from start to finish. Helpful, knowledgeable and thorough customer service support and our house is now full of beautiful radiators and towel rails.
We are very satisfied with the service we received and would recommend Radiators Direct to anyone.
March 16, 2021
Unprompted review
Good product and fast delivery.
March 3, 2021
Unprompted review
Great choice of products
Great choice of products, website easy to navigate and to see the different options available. Delivery was prompt and the radiator is perfect. We opted for a bare metal lacquer finish on our new radiator which fits in really well in our kitchen- our plumber was really impressed and said he would be recommending the site to his other customers too. Thank you, we will be back when it comes to doing the next room in our house!
March 3, 2021
Unprompted review
Lovely company to do business with.
I did order a rad with a colour finish but when I looked further into it the rad would have projected to far out from the wall in our small toilet so I had to cancel the purchase. I got an immediate refund, they were most understanding. Lovely people to do business with. Would definitely recommend dealing with this company
March 3, 2021
Unprompted review
Love the radiators, and service as promised
Had their Saxon radiators throughout our house. 9 radiators in total. They look great, so much better then the old boring radiators, and they throw the heat out. The 7 white ones turned up on time, and the delivery service was excellent, with a phone call to arrange a convenient time. I had two painted to match the kitchen units, and they came a couple of weeks later as promised.
March 3, 2021
Unprompted review
An excellent service and product
An excellent service and product. Delivery was prompt and included a predelivery phone call advising of time of delivery which was very helpful. I am very pleased with my radiator and would have no hesitation in using this company in the future
March 3, 2021
Unprompted review
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