Radio Rentals Reviews 

1,057
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Half a star for customer service to loyal 15 year customer Broken washing machine at $20 per week no replacement offered as everything is online now not what I signed up for instore as I’ve always... See more

Rated 5 out of 5 stars

Joyce Evitts bent over backwards and went above and beyond to assist us in being able to get the new washing machine we desperately needed on rental. We were very appreciative of the way Joyce kept u... See more

Company replied

Rated 5 out of 5 stars

Excellent online service - bit of a hiccup with the first delivery attempt but probably due to the tenant rather thans RR :) Ordered from Tassie to be delivered to a rental in SA ...lots of things to... See more

Company replied

Rated 1 out of 5 stars

I purchased my desktop computer (making me the legal owner and it being private property)from radio rentals after end of lease.Many months went past without issue, until recently.My entire HDD went in... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

SA's Biggest Electrical Retailer for over 60 yrs! Rent It, Buy It & Interest Free It payment options for TVs, Fridges, Washers, Computers, Furniture & much more


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

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2.9

All reviews

(1,057)

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Rated 3 out of 5 stars

Awesome salesman but ...

Awesome salesman but the warehouse messed up my order so my items had to be collected on different days a week apart, ( wouldn’t normally bother me but my closest RR is an hour away!)

Also didn’t offer delivery although the truck had to pass my house to take it to the store.

March 18, 2019
Unprompted review
Rated 4 out of 5 stars

I went to the Radio Rentals at Gepps X…

I went to the Radio Rentals at Gepps X Home HQ Pooraka SA a fair distance from where I live and for once I actually got treated like a vip after many many years the customer service was great the guys went above and beyond to help me get the product I needed. A hell of a lot better than some of the other branches

March 17, 2019
Unprompted review
Rated 5 out of 5 stars

excellent

Found the staff at the Berri store helpful and answered any questions that I had. Will go back.

March 16, 2019
Unprompted review
Radio Rentals logo

Reply from Radio Rentals

Hi Darrel,

Thank you for your review.

Rated 5 out of 5 stars

A satisfying customer service experience.

I found that Michael at the Prospect store was very knowledgeable and helpful. He assisted me in the process of renting my new phone. A very good customer service experience.

March 15, 2019
Unprompted review
Radio Rentals logo

Reply from Radio Rentals

Hi Tony,

Thank you for your review.

Rated 5 out of 5 stars

The service was great

The service was great, they helped me sort everything and be able to get what I wanted, rather than get what I could

March 15, 2019
Unprompted review
Radio Rentals logo

Reply from Radio Rentals

Hi Sean,

Thank you for your review.

Rated 5 out of 5 stars

Brilliant customer experience

I visited your Colonnades store with the initial intent of price shopping.i was served by Megan. Megan offered a fantastic level of service.She was friendly, informative, asked great questions to get to understand what I was interested in and why.This was the first time in a long time (in a retail setting) where I actually felt like i was being listened to. I did go and check out prices in local competitors however the level of service they offered was poor to say the least. I returned to your store and made my purchases. If Megan is a reflection of your business then she has won me as a customer that will continue to purchase from the Colonnades store as well as talk up the level of customer experience to all others. Great job Megan

March 13, 2019
Unprompted review
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Reply from Radio Rentals

Hi Vikram,

We are glad to know that you had a wonderful experience at the Colonnades store.

Thank you for your review and for rating us 5 stars.

Rated 5 out of 5 stars

I have been a customer of Radio Rentals…

I have been a customer of Radio Rentals for over 30 years, I am usually very happy with the products, this time I was disappointed because when my table was delivered there were parts missing and when I rang the main office I was told it could take up to 10 days to receive them, it was a new product and should have been sorted out immediately. The following day when I still had heard nothing back from that office I went into the Parabanks store and spoke to Travis who got onto it immediately and the parts were delivered within a couple of hours after speaking to him, thank you again Travis for your speedy help, it was greatly appreciated

March 5, 2019
Unprompted review
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Reply from Radio Rentals

Hi Vicki,

Thank you for your review and for rating us 5 stars.

Rated 4 out of 5 stars

Helpful and great service

I found they listernedbto want I was looking for and helped me with any issues a had

March 4, 2019
Unprompted review
Radio Rentals logo

Reply from Radio Rentals

Hi Emily,

Thank you for your review.

Rated 5 out of 5 stars

Megan was excellent at how she…

Megan was excellent at how she presented everything to me. Her PR was great and product knowledge was good.

March 4, 2019
Unprompted review
Radio Rentals logo

Reply from Radio Rentals

Hi Janet,

Thank you for your review and for rating us 5 stars.

Rated 3 out of 5 stars

I love my new phone and just a few…

I love my new phone and just a few things there are things that the guys in the store don’t tell you like I handed my old phone in to get a cash back now what they couldn’t tell me was how long I have to wait and I travelled in the hot 38 day because I don’t drive and have to ask someone to take me there all the way to Marion so I like to know if and when this will happen

March 4, 2019
Unprompted review
Rated 4 out of 5 stars

Unnecessary need for followup

Whilst the pricing was very good and the service and turnaround time were exceptional I found purchasing online required me to follow up to obtain a receipt. I feel many would purchase online never checking that they received anything more than an invoice with a balance owing which is not proof of purchase necessary for any warranty on your product. Nor should anyone in this day and age not receive a receipt for the full purchase, fully detailed with time date and manner of payment. This is the first time I have shopped online and come across this issue.

March 4, 2019
Unprompted review
Radio Rentals logo

Reply from Radio Rentals

Hi Ann,

Thank you for your review. We apologise for the inconvenience caused.

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