Radius Insurance Solutions Reviews 193

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

will was really helpful in sorting the renewal for our landlord property insurance and updating and correcting a couple of minor details on the policy and a good price as well ! thanks for your help P... See more

Rated 5 out of 5 stars

Been with Radius for a while now , always found them easy to deal with. Caroline Walker makes it seamlessly easy to renew 😎

Rated 1 out of 5 stars

Truly awful company, as a previous review says only interested in one thing taking in your hard earned money and giving nothing in return. Very stroppy staff won’t let You get a word in, the saying... See more

Company replied

Rated 5 out of 5 stars

The service was impeccable from start to finish. Just the right amount of calls, no pushy sales tactics and the whole process was very easy.

Company details

  1. Insurance Broker

Written by the company

Fast-growing UK business insurance broker | National specialists in business vehicles & fleets


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

193 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

got very good quote from martyn who…

got very good quote from martyn who certainly knows his stuff and im happy to be a customer with them

February 1, 2021
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for taking the time to provide your review, this is really appreciated and your comments will be shared with Martyn.

Rated 5 out of 5 stars

New insurance for our motorhome

Found this company by accident but pleased I did, Beth provided great service at a great price,a very pleasant young woman, Thanks

January 28, 2021
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for your review, its always pleasing to receive such positive comments and rest assured these will be shared with Beth.

Rated 1 out of 5 stars

Despite cancelling my policy three…

Despite cancelling my policy three months early they insisted I pay the full years premium, threatening court action if I didn’t. I can’t see how this is even legal !! Be warned

January 21, 2021
Unprompted review
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Reply from Radius Insurance Solutions

We are sorry to receive your review Mr Dixon. However as we have discussed it is important to state that as your policy was in place for nearly 10 months there is no return premium due from the insurer as this was on a short term basis, which we fully confirmed prior to your taking out the cover. The short term basis that insurers use is very common with this type of commercial insurance and is not an aspect the Milestone as a broker have any control over. Under these circumstances as a business Milestone are unable to fund the shortfall ourselves.

Rated 1 out of 5 stars

TAXI DRIVERS BEWARE

I WOULD STRONGLY ADVISE ALL TAXI DRIVERS TO SEEK QUOTES FROM OTHER COMPANYS BEFORE RENEWING INSURANCE WITH THIS COMPANY.I OBTAINED SEVERAL QUOTES FROM TAXI BROKERS ADVERTISING ON THE INTERNET AND WAS TOTALLY SURPRISED BY ALL THEY WERE 700 POUNDS (YES SEVEN HUNDRED POUNDS)
CHEAPER

January 13, 2021
Unprompted review
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Reply from Radius Insurance Solutions

We are disappointed to receive your comments and believe it important to outline that our role as a broker is not to set the actual cost of the insurance, as premiums are underwritten by our insurer partners. Milestone always strive to achieve the most competitive premiums available to us and these are also directly linked to the individual history and risk information.

Rated 5 out of 5 stars

Super easy to deal with and super nice…

Super easy to deal with and super nice consultant....Bethany Stewart was very helpful and sorted the insurance rapidly and cost effectively

January 7, 2021
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for taking the time to provide your review, we are delighted you were so happy with our advice and service.

Rated 5 out of 5 stars

What an amazing experience

What an amazing experience, Beth was fantastic in getting a good price along with being really friendly. I recommend them.

January 5, 2021
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for your review and rest assured your comments will be shared with Beth.

Rated 5 out of 5 stars

Beth was friendly helpful and professional..

Set up a motor home policy with Beth, who was friendly helpful and professional, amazing competitive price, would not hesitate to recommend to anyone
Thanks Beth
Nigel Morgan

December 11, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Many thanks for taking the time to provide your review, its always pleasing to receive such positive comments, which will be shared with Beth and the team.

Rated 5 out of 5 stars

Set up new motor home insurance through…

Set up new motor home insurance through a comparison site. Milestone were first to respond within minutes and with a competitive premium. Bethany helped check provision against our requirements and patiently waited for additional information needed. Experience was pleasant efficient and friendly. Paperwork sent through promptly and all it needs now is our response.

December 8, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for your review. We are really proud of the service we provide to all our valued clients and were delighted to read how happy your were with our service.

Rated 5 out of 5 stars

Very friendly and clear

Very friendly and clear. Pleasure dealing with Beth.
Good competitive price.

November 30, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for taking the time to provide your review.

Rated 5 out of 5 stars

1st time with Milestone spoke to Beth…

1st time with Milestone spoke to Beth explained all details and answered any questions asset to any company thank you Dave Felton

November 18, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for providing your review, this is really appreciated.

Rated 5 out of 5 stars

Bethany was so helpful and professional…

Bethany was so helpful and professional too. Highly recommend, she explained everything and answered all our questions. Really impressed.

November 6, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Many thanks for taking the time to provide your review and rest assured this has been shared with Bethany.

Rated 5 out of 5 stars

5 star company

I found these on the net and contacted Bethany Stewart who was so helpful very polite and easy to understand on the phone which is rare these days. The quote was great. I cannot fault them plus i was never charged for putting my own reg on. I would and will recommend them to anyone needing motorhome insurance.

November 2, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for your review, we are really proud of the service provided to all our clients and its always appreciated when our customer service is recognised in this way.

Rated 5 out of 5 stars

Bethany was so helpful

Bethany was so helpful, took time to get us a few quotes to choose from, sent information really quickly, followed with phone call and then waited for us to contact her instead of harassing us. Got a really good price with great cover.

October 16, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for taking the time to provide your review.

Rated 1 out of 5 stars

Do not use this insurance company

Do not use this insurance company. We renewed our insurance with this company as quote comparable with others but as we had already had a year stayed with them for the 2nd. Unfortunately due to personal circumstances we have had to sell our motorhome. Our yearly fee was £323 and all they are refunding us after only having the insurance for two months is £165 and have been told that I have to wait 30 days for the refund. Absolutely criminal, avoid this company, not customer friendly.

October 15, 2020
Unprompted review
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Reply from Radius Insurance Solutions

We are sorry to read your comments. However whilst we are unable to trace your specific file we must stress that all fees and insurer cancellation terms are outlined before you enter in to the contract. Some insurers have a different basis for how much return premium they permit they return. Also the 30 days is completely standard across the industry where insurance is taken out through a broker as we do not hold the money ourselves but must await for the return premium from the insurer before issuing this, otherwise we would be in breach of client money regulations.

Rated 1 out of 5 stars

Unprofessional

I spoke to someone on the phone and their quote was competitive, and so I asked her to put it in an email to me. She refused, and said she would text it instead. I just recieved a couple of lines. That immediately set alarm bells ringing. If I'm going to spend nearly a thousand pounds with a company I expect the courtesy of a proper written quotation. Not impressed.

September 3, 2020
Unprompted review
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Reply from Radius Insurance Solutions

We are sorry to receive your comments but we are more than happy to disclose any quotes fully over the phone and go through key terms and conditions. We are a highly reputable company and ensure we comply with all regulations.

Rated 1 out of 5 stars

Truly awful company

Truly awful company, as a previous review says only interested in one thing taking in your hard earned money and giving nothing in return.
Very stroppy staff won’t let You get a word in, the saying customer is always right certainly does not apply too these awful people.
Word of warning stay well clear unless you have money too throw away.

August 10, 2020
Unprompted review
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Reply from Radius Insurance Solutions

We are sorry to receive this review, as your will see from many customers we pride ourselves on the customer service provided to all our clients. If you have a specific concern please feel free to email office@milestonehouse.com and we would be happy to review this together with the individual calls that took place.

Rated 3 out of 5 stars

Good cheap quote for my motorhome…

Good cheap quote for my motorhome renewal. Bit strange that the details of the quote aren't emailed to you but Sam went through these again with me on the phone.

July 21, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for taking the time to provide your review.

Rated 1 out of 5 stars

MIlesone are a millstone round your neck! and will drown you!

I have had several recent experiences with Milestone, ALL DREADFUL. They prioritise money and payment way above customer care. Their communications via e mail and telephone are unclear and their terms and conditions regarding payments of any type are really vague, until you try to end your contract with them and are landed with a HUGE bill, previously hidden from your knowledge. They claim to have sent a new business letter, but never do so, so that you cannot cancel at the correct time and get your money back. To recap, they are greedy, money grabbing, non - customer orientated. To anyone trying to get an insurance from this broker, BEWARE, DO NOT, they are sharks and will eat you and your finances quicker than you can blink. What a shame they are continuing to work in it's way when so many people are experiencing hardship. DO NOT USE THEM. I certainly never will and I will ensure taxi drivers, friends and family all avoid too.

July 3, 2020
Unprompted review
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Reply from Radius Insurance Solutions

We are sorry to read your review. However after reviewing your file further it is important to outline that you did ask the Financial Ombudsman Service to look at your concerns independently. They have provided their findings confirming (after listening to all recorded calls) that we did provide you with full and accurate information and costs at all stages and indeed issued you with the correct correspondence.

Rated 5 out of 5 stars

I dealt with the Leeds office

I dealt with the Leeds office. They were very helpful. Last year we had our motorhome insurance through them and when it ran out in the middle of COVID 19 there was no pressure for us to have the insurance.
When we were allowed to use the motorhome they were very friendly and helpful again. the consultant I dealt with was Bethany.

June 30, 2020
Unprompted review
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Reply from Radius Insurance Solutions

We apologise for the delay but thank you for providing your review, this is genuinely really appreciated.

Rated 5 out of 5 stars

Glad I found these

Really good, my agent Bethany was brilliant a pleasure to deal with and immediate response with quotation and forwarding the documents onto me

June 24, 2020
Unprompted review
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Reply from Radius Insurance Solutions

Thank you for taking the time to provide your 5 star Google review. We are very proud of the service we provide here at Milestone and it’s always pleasing to receive such great feedback.

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