Rainbow Tours Reviews 472

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness in planning and executing their trips, often going above and beyond expectations. The service provided is frequently highlighted as excellent, with many appreciating the personalized approach and seamless organization of their holidays, including smooth transfers and well-chosen accommodations and activities. However, some customers reported issues with the booking process, citing incompetence and unhelpful responses from staff when attempting to make changes. One reviewer also mentioned a significant problem with a local agent in Machu Picchu, which left them stranded and required them to resolve the issue independently.

What people talk about most

Holidays

Reviewers express high satisfaction with their holidays, consistently praising the excellent itineraries,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and friendly... See more

Service

Users describe positive interactions with service, highlighting the personalized and efficient support... See more

Location

Customers consistently note positive experiences with location. Reviewers frequently praise the selection of... See more

Booking process

Clients share positive opinions on the booking process, with many expressing confidence and satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tailored itinery small group tour , 5 nghts Cape town, 5 nghts Garden route, 3nights eastern caope safari All accomodation in lodges/hotels absolutely fine in terms of luxury, food etc. The itiner... See more

Rated 5 out of 5 stars

The experience and knowledge of agents at Rainbow meant that we had an amazing trip in Argentina and Chile. We had confidence when we booked our trip that it would be amazing. The choices of hotels an... See more

Rated 5 out of 5 stars

Craig from Rainbow ensured our itinerary fitted our aspirations, we stayed at little governors which was just perfect, exactly the right balance of adventure and safety We saw the big 5 across the 3... See more

Company replied

Rated 5 out of 5 stars

Fantastic trip to Costa Rica. All transfers and excursions with guides were on time and fab! The whitewater rafting, ziplining, nature walks, coffee/chocolate tour, hiking the volcano and waterfall we... See more


Company details

  1. Tour Operator

Written by the company

Do you dream of meeting lemurs on a Madagascar family adventure or seeking out endangered jaguar in South America? Or perhaps you want a combination of safari and beach? Rainbow can curate tailor-made tours that are as individual as you. With the best advice and expert guides, Rainbow will show you the world through unique, authentic experiences in a responsible and sustainable way.

Rainbow Tours

Written by the company

Africa Holidays
Madagascar Holidays
Latin America Holidays

Contact info

4.9

Excellent

TrustScore 5 out of 5

472 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The whole trip exceeded our…

The whole trip exceeded our expectations! All aspects of the holiday, the itinerary, travel arrangements, tours and hotels were excellent. Jake at Rainbow is knowledgeable, helpful and friendly and made the whole experience stress-free.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Warm and friendly service and excellent recommendations

We hadn’t heard of rainbow tours before I found them through a web search. We have previously organised trips through Trailfinders but Rainbow tours was very competitively priced. Very personalised service that was warm and friendly and Nikki our advisor was brilliant. We went to Botswana and Mozambique and all of the lodges were amazing. The guides were excellent and very knowledgable and all from local communities. We saw such a variety and range of game on each safari drive. The ground staff in both countries were also very good. We had one issue in our lodge on Mozambique and Nikki sorted it out within an hour. Would thoroughly recommend rainbow tours

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

THE PASSION AND CARE SHINE THROYGH

A terrific company with which I've travelled twice. They care way more about creating the best trip for the client and not merely passing another holiday through the bank balance. The passion for what they sell and the destinations they know so well shines through across every exchange, interaction and communication.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support

Excellent support, a great holiday design and very knowledgeable consultant who supported us in getting the right holiday for us

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Mexico Adventure Holiday

The tour was amazing everything was arranged with fantastic local tour companies with very knowledgeable guides and the hotels picked in the right locations and offered everything you needed. We will be booking with Rainbow Trours again if we can.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

First class trip with Rainbow

The experience and knowledge of agents at Rainbow meant that we had an amazing trip in Argentina and Chile. We had confidence when we booked our trip that it would be amazing. The choices of hotels and tours made the most of our time in each location and the local agents kept us updated on exact times for each day for transfers and flights. We had some shared tours and met other travelers who had used different UK agent and they were not receiving the same support while on their trip. This was our third holiday using Rainbow and we are already planning the next one.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing holiday to Kenya

Absolutely amazing holiday to Kenya. Visiting Nairobi (Hyatt Regency Westlands), Amboseli (Tortilis Camp), Masai Mara (Lerai Camp) and Diani Beach (Baobab Beach Resort).
From start to finish, it was fantastic. The accommodation, the flights, the transfers, the food and the people were so friendly and happy to help. The staff at all the resorts we stayed at couldn’t do enough for us. We were treated like royalty.
Amazing communication from Craig at rainbow tours. He made sure our holiday was an out of this world experience. Everything from start to finish went smoothly and to plan. Would definitely recommend rainbow tours. 🌟🌟🌟🌟🌟

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Rainbow Tours

The staff at Rainbow tours are exceptional. They planned and delivered the most memorable trip we could ever have imagined! Everything from start to finish was amazing! Activities and visits to all the varied places of interest were well organised and informative. The guides were professional, knowledgeable and helpful. We would highly recommend Rainbow Tours to anyone considering a trip to South America.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing holiday

What an amazing holiday. My brief was really listened to , away from the suggested itineraries and tailored to our needs. Colombia is the most a beautiful country and Kerry really delivered the exact holiday we were looking for

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great trip to Costa Rica

Great trip to Costa Rica. Kerry Cook was excellent in working with us to design a trip that worked for us. Everything on the ground worked like clock work and flowed well. Great experience all round.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Our holiday was amazing

Our holiday was amazing. Loved Cape Town. Our tour up the garden route withe Mark from Cullian tours was brilliant and our lodge at Lallibella (Izolo) was exceptional with Liselle our ranger who was very knowledgeable. All transport was good and on time.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Costa Rica

We had a fantastic time. All the lodges were superb and based around eco tourism. Kerry Cook our advisor was outstanding in every aspect

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

A Wonderful Trip to Argentina and Uruguay

We have used Rainbow Tours on several occasions and they always deliver an excellent trip, with well planned with superb customer service. They use very good local partners and this made for a great experience. If you haven't been to Patagonia, you really must! The staff have been superb and very responsive to our requests. We found that South America caters very well for non-Gluten diets which was great. All round, a wonderful experience and we won't hesitate in using Rainbow Tours again.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

What an incredible safari and beach holiday in Kenya

Craig from Rainbow tours put together an incredible itinerary for a safari and beach holiday in Kenya . Craig spent a lot of time with us discussing our wish list and thus created the perfect itinerary which well surpassed our expectations.

Our first stop was Nairobi where we visited the elephant orphanage ( a must do if you visit Nairobi !) the giraffe sanctuary and the national park. What an amazing start to our holiday that was . We then spent 3 nights at the Borana conservancy which was truly a very surreal experience. We went on e-bike and horse safari where we got so close to giraffes and zebras and saw many smaller species which we would have missed by jeep. We also went rhino trekking on foot and learnt so much about the amazing conservation work they do for this species Their passion for all the animals in the conservancy is very clear to see. The accommodation ,, food and service at this lodge was of the highest level The staff could not do enough for us !

After a thrilling stay at Borana we then spent a very chilled 6 nights Kinondo Kwetu . What a beautiful boutique hotel this was ! Another gem of a find by Craig . The setting on a private beach in Diani was very special The staff are so friendly The food was amazing and you were seated at different locations for each meal time with amazing views out across the beach .

A big thank you to Craig and all the ground staff in Kenya for an amazing holiday which ran seamlessly throughout. Having the confidence in a company who knowingly can deliver this level of service and organisation takes the stress out of the travelling and allows you to fully enjoy your holiday .

Well done once again and a big thank you to Craig and Rainbow tours and the ground staff in Kenya !

January 29, 2026
Unprompted review

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