Rainbow Tours Reviews 479

Absolutely amazing holiday to Kenya. Visiting Nairobi (Hyatt Regency Westlands), Amboseli (Tortilis Camp), Masai Mara (Lerai Camp) and Diani Beach (Baobab Beach Resort).
From start to finish, it was fantastic. The accommodation, the flights, the transfers, the food and the people were so friendly and happy to help. The staff at all the resorts we stayed at couldn’t do enough for us. We were treated like royalty.
Amazing communication from Craig at rainbow tours. He made sure our holiday was an out of this world experience. Everything from start to finish went smoothly and to plan. Would definitely recommend rainbow tours. 🌟🌟🌟🌟🌟

The staff at Rainbow tours are exceptional. They planned and delivered the most memorable trip we could ever have imagined! Everything from start to finish was amazing! Activities and visits to all the varied places of interest were well organised and informative. The guides were professional, knowledgeable and helpful. We would highly recommend Rainbow Tours to anyone considering a trip to South America.

What an amazing holiday. My brief was really listened to , away from the suggested itineraries and tailored to our needs. Colombia is the most a beautiful country and Kerry really delivered the exact holiday we were looking for

Great trip to Costa Rica. Kerry Cook was excellent in working with us to design a trip that worked for us. Everything on the ground worked like clock work and flowed well. Great experience all round.

Our holiday was amazing. Loved Cape Town. Our tour up the garden route withe Mark from Cullian tours was brilliant and our lodge at Lallibella (Izolo) was exceptional with Liselle our ranger who was very knowledgeable. All transport was good and on time.

We had a fantastic time. All the lodges were superb and based around eco tourism. Kerry Cook our advisor was outstanding in every aspect

We have used Rainbow Tours on several occasions and they always deliver an excellent trip, with well planned with superb customer service. They use very good local partners and this made for a great experience. If you haven't been to Patagonia, you really must! The staff have been superb and very responsive to our requests. We found that South America caters very well for non-Gluten diets which was great. All round, a wonderful experience and we won't hesitate in using Rainbow Tours again.

Craig from Rainbow tours put together an incredible itinerary for a safari and beach holiday in Kenya . Craig spent a lot of time with us discussing our wish list and thus created the perfect itinerary which well surpassed our expectations.

Our first stop was Nairobi where we visited the elephant orphanage ( a must do if you visit Nairobi !) the giraffe sanctuary and the national park. What an amazing start to our holiday that was . We then spent 3 nights at the Borana conservancy which was truly a very surreal experience. We went on e-bike and horse safari where we got so close to giraffes and zebras and saw many smaller species which we would have missed by jeep. We also went rhino trekking on foot and learnt so much about the amazing conservation work they do for this species Their passion for all the animals in the conservancy is very clear to see. The accommodation ,, food and service at this lodge was of the highest level The staff could not do enough for us !

After a thrilling stay at Borana we then spent a very chilled 6 nights Kinondo Kwetu . What a beautiful boutique hotel this was ! Another gem of a find by Craig . The setting on a private beach in Diani was very special The staff are so friendly The food was amazing and you were seated at different locations for each meal time with amazing views out across the beach .

A big thank you to Craig and all the ground staff in Kenya for an amazing holiday which ran seamlessly throughout. Having the confidence in a company who knowingly can deliver this level of service and organisation takes the stress out of the travelling and allows you to fully enjoy your holiday .

Well done once again and a big thank you to Craig and Rainbow tours and the ground staff in Kenya !

Rainbow has the experience that made my African trip beyond amazing. Craig from Rainbow selected a route / hotels / guides where I saw and experienced all I dreamed of and beyond. Rainbow Tours will not let you down.

I approached Rainbow Tours for advice and spoke to Kirstie Richardson, who was so patient and knowledgeable and has given me so many ideas and filled me with enthusiasm. What a lovely representative and a super company. I will definitely progress my booking.

We booked a multi-week trip to four countries in Africa with Rainbow tours. We deeply regret working with them and would encourage others to look elsewhere.

For a month long trip, we specified that we wanted refundable, changeable, point-to-point tickets. Because of the complexity of our trip, the flexibility such tickets offered was essential.

When I attempted to change the date of the first leg of the trip (which was from London to Lisbon and did not impact any other leg of the trip), I was told that this would cost more than £3,400. Contrary to my instructions, they had booked the entire itinerary as part of a single, complex trip, such that a change to one leg required re-ticketing the entire trip. While the exact same trip purchased at the time of my change request was lower than when Rainbow bought the tickets, they wanted me to pay them £3,400 more because they failed to follow instructions about how to book our travel.

When I pointed out their error, they blamed the airline, then they tried to blame me, saying I had given no such instructions. They slow-walked their responses in hopes that I would give up. When I pointed out that the fares were in fact lower than when originally booked, they were silent.

We spent over £45K with them on our trip. I expected that our request would be handled swiftly and competently. Instead, they lied to me about why they wanted £3400 extra, invented a story about a fare increase and made me wait 10 days for a solution that I found without any help from them. Ultimately, booking the travel as we requested netted us £250 instead of costing the £3400 they originally demanded.

I am very sorry we booked with Rainbow. They were incompetent (failing to book travel as instructed), dishonest (lying to us about why we were being asked to pay so much for a simple date change) and lazy, hoping that if they slow-walked our requests, we'd simply stop asking.

Their so-called "travel specialists" may be passionate about travel but he are utterly useless at the nuts and bolts of booking travel. Their so-called "manager" for the division that sold us our tour, was particularly unhelpful across multiple interactions over 10 days. She repeatedly lied to us, which convinced us that this wasn't just catching them on an off day, it was a deliberate and concerted effort to rip us off.

Beware. The good experiences we had on our trip were because their in-country vendors were good, not because Rainbow added any value or expertise to travel planning. To the contrary, their laziness and dishonesty made our travel that much more difficult.

Great communication/itinerary well thought out and updated with any changes. Our holiday went very smoothtly, pick ups and excursions reliable. Our hotels highly recommended. All our experiences in South America were exceptional and cant wait for our next holiday with Rainbow

A wonderful safari in the Okavunga. My brother and I had a marvelous time. He on his 5th African adventure, me on my first. It was the green season- yet we saw wild dogs, leopards, African bee eaters, so many elephants and lions, giraffes and jackals and hippos .... The tent accommodations were very comfortable and the food and guide were great! Terrific food.

all flights,accommodation and tours went faultlessly,and according to plan,the Island tours of St.Helena with Aaron were brilliant,so informative,as was the boat excursion with Jamie and Jamie of Seahawk Odyssey,fantastic holiday,thanks to Rainbow Tours

Kerry Cook is very good with a wealth of experience in the geographic area we were interested in holidaying in .

I highly recommend Sao Tome & Principe as a holiday destination. Rainbow Tours delivered a varied package of high quality hotels and a good variety of excursions enabling us to see the two islands and understand their history. The whole experience was delivered very efficiently by Rainbow, the hotels they chose and their local representatives. The local service was excellent and very friendly.

Absolutely fantastic service from our travel specialist Debbie! Travelling to South America seemed like a daunting task with all the internal travel arrangements but the process was made seemingly easy and all arranged by Rainbow Tours. The recommended activities offered by Rainbow Tours were great and highlights of the holiday. The holiday was made bespokely for what we were after. I couldn’t recommend them enough!

Great travel agency, who offer a truly bespoke and seamless experience, with 24/7 emergency support on location. Travel experts have excellent local knowledge and are willing to go the extra mile to cater for specific requests. Accommodation options are varied, with authentic, off-the beaten track gems. Would definitely recommend if you are short on time and have a busy schedule.

Bespoke package with seven different hotels/regions to Costa Rica. The ground handler they use was excellent, taxis, tours and hotels all ran smoothly as arranged, unlike other people had who had booked with different tour operators.

We just got back from an incredible holiday in Costa Rica, the trip was tailored really well by Jack who really listened to our interests and requirements. He had a great knowledge of Costa Rica meaning he could properly advise on what to expect and even what to pack for the varying climates and locations we visited. The hotels recommended by him were all a good standard and the transfers and trips arranged as part of our trip went smoothly with no issues. I would highly recommend Rainbow Tours and will definitely use them again in the future.