Rainbow Tours Reviews 

492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the meticulous planning and seamless execution of their holidays, highlighting the exceptional service and well-organized itineraries. Many appreciate the staff's helpfulness, patience, and extensive knowledge, which contributes to a stress-free and enjoyable booking process. Reviewers frequently commend the expert advice and personalized approach, ensuring trips perfectly fit individual aspirations. The chosen locations and accommodations are often described as superb, providing amazing experiences. People also noted the smooth transfers and excellent local guides, making every aspect of their adventure effortless and memorable.

What people talk about most

Holidays

Consumers find holidays to be positive, with many describing their trips as amazing, incredible, and even... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently highlighting the meticulous planning and seamless... See more

Location

Users describe positive interactions with location, with many reviewers praising the excellent choices of... See more

Booking process

People report positive experiences with the booking process, noting that arrangements went smoothly and were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tailored itinery small group tour , 5 nghts Cape town, 5 nghts Garden route, 3nights eastern caope safari All accomodation in lodges/hotels absolutely fine in terms of luxury, food etc. The itiner... See more

Rated 5 out of 5 stars

Malawi is a stunning safari spot. All the camps & lodges we stayed in run by Robin Pope Safaris were wonderfully run & in exquisite sites. The wildlife seen was mega - lions, giraffe, cheetah, hippos,... See more

Rated 5 out of 5 stars

Previously went on safari two years ago and didn’t think we would do it again. So glad we did Craig arranged another brilliant trip. Can’t recommend Rainbow enough also the team on the ground are marv... See more

Rated 5 out of 5 stars

We have just returned from our amazing Kenyan safari adventure and we can’t thank Craig at Rainbow Tours enough. He was informative, helpful and patient with all of our questions. We start... See more


Company details

  1. Tour Operator

Written by the company

Do you dream of meeting lemurs on a Madagascar family adventure or seeking out endangered jaguar in South America? Or perhaps you want a combination of safari and beach? Rainbow can curate tailor-made tours that are as individual as you. With the best advice and expert guides, Rainbow will show you the world through unique, authentic experiences in a responsible and sustainable way.

Rainbow Tours

Written by the company

Africa Holidays
Madagascar Holidays
Latin America Holidays

Contact info

4.9

Excellent

TrustScore 5 out of 5

492 reviews

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4.9

All reviews

(492)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Ugandan Gorillas and safari

We expected a good holiday but it far exceeded our expectations. From the moment we arrived in country to leaving it was the best and most memorable holiday we have had. From the wild life ( we saw the big 5 and much much more),the accommodation was excellent, the staff at the hotels so so friendly and attentive and our guide Jack was simply the best. Might not be the cheapest holiday I’ve had but by far the best and you can’t put a price on such great memories. As to safety never once did I feel uneasy

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Ugandan experience

From the moment of our first enquiry into Uganda ,Rainbow tours and especially Craig could not have been more helpful.The travel arrangements went smoothly even receiving a phone call on our departure to the airport from Craig saying that he had checked the traffic and that there were some roadworks.
We were met by wonderful Patrick, our personal guide,driver and magical experience organiser from Nkuringu safaris.
Amazing lodges in outstanding settings,game drives ,fishing for Nile perch ,finding the big 5 and much more . The unexpected bush breakfast and sundowner culminating with spending time with the mountain gorillas .what a wonderful experience.
We cannot thank you enough and are already looking forward to our next adventure with you

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Costa Rica Adventure

What an amazing holiday. Kerry and the Rainbow team have been above and beyond amazing in making our holiday the best it could be. The hotels were all fabulous with exceptional customer service and food choices and the excursion companies and transfer drivers were brilliant - very friendly, knowledgable and always on time. The vehicles were all of a great standard and most had wifi which my family loved. Costa Rica was one of the most beautiful places I have visited and would highly recommend. Kerry was extremely knowledgeable and helped me put together a really great itinerary so we really felt like we had the full experience.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

An amazing holiday

An amazing holiday. Botswana is wonderful, lots to see and very friendly people. All the arrangements by Rainbow tours was flawless. They chose very professional suppliers, we had no issues whatsoever, it ran like clockwork. The whole experience was of a very high standard from start to finish. I will definitely use Rainbow Tours again.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Wow, Bolivia is amazing

From the moment we decided on Bolivia, Kerry from Rainbow put together, an amazing experience. The country is incredibly beautiful. We both suffered a little from Altitude sickness and the support and help we received from the local agents was brilliant. The place certainly has the wow factor and we were treated as VIPs. This is the 2nd time we have used Rainbow and would certainly use them again.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant safari experience with Rainbow Tours

Rainbow Tours did a great job for us, from the planning & info beforehand to every minute detail whilst we were in Malawi - the whole holiday ran like clockwork with no hitches. The lodges were all superb - lovely comfortable rooms, great food and wonderful staff/guides. Dream Tours did the transfers and were timely, efficient and friendly. The replacement lodge, due to Kuthengo camp being underwater, was really great so no complaints there.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Rainbow tours did an excellent job

Rainbow tours did an excellent job managing the unexpected. When domestic flights were canceled, alternative plans in transportation were facilitated. They did a good job addressing our original adventure needs and expectations. Madagascar is a poor country with very limited infrastructure. Travel there demands flexibility. Rainbow tours with their local representatives and agents did a good job, ensuring that this trip fulfilled our wishes.

April 24, 2024
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Bruce,
Thank you for taking the time to write such a positive review, following your trip to Madagascar.
Derek and the team, take great care in planning trips for their clients to this fascinating destination.
Thank you also for acknowledging how well they handled the unexpected. I know they really go the extra mile to thoughtfully consider alternative plans, if the need arises.
I am delighted to know that this trip to Madagascar fulfilled your wishes.
With kind regards,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

Nervous at first but had a perfect holiday!!

Honestly I was a little bit sceptical about using Rainbow Tours for our holiday to Madagascar, as we had not heard of them and didn’t know anyone who had used them. However, I have absolutely nothing negative to say whatsoever and would now wholeheartedly recommend them to anyone.
Derek was very helpful right from the start, and adjusted the trip based on our budget (which was a bit tight!) and certain things we specifically wanted to do.
In the lead up to the holiday, RT were responsive and proactive, letting us know about any changes or info we needed.
From the moment we arrived at the airport, everything ran like clockwork. Zero issues with transfers, the guides were delightful, and we both felt very relaxed trusting the timetable and just going along with the plan, rather than feeling stressed about catching boats/flights on time!
Thanks to RT we were able to have the holiday of a lifetime and didn’t need to lift a finger in any of the planning. I really, really can’t recommend them enough. We used a different well-known travel agency for our honeymoon a few years ago, and had a few hiccups (like they didn’t know about some of the new COVID forms needed to travel at that time, meaning we very almost weren’t allowed on the plane…)! By comparison, the process with RT was a breeze and we will use them again next time we are planning a big trip!
Thank you so much to Derek and the team :)

April 22, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Isabel,
Thank you for writing such a wonderful review, following your trip to Madagascar.
Derek and the team have such in-depth expertise in this area - you really are in the safest of hands, as you now know.
Thank you for entrusting us with your travel plans, especially as our brand was initially unfamiliar to you. I am delighted you now wholeheartedly recommend us and are planning to travel with us again.
With best wishes,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

Just returned from Belize

Just returned from Belize. The holiday was fabulous, well organised, everything we expected and more...
Kerry at Rainbow was efficient, friendly and knew what we wanted, the staff at Viaventure in Belize were especially helpful, particularly our driver Julien.
All of the team at Laminai Outpost, Black Rock Lodge and Xanadu in San Pedro couldnt have been more accommodating. Would highly recommend.

April 18, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Sally,
Thank you for writing such a positive review, regarding your experience, when booking with Kerry to travel to Belize.
We are delighted to know that you had a fabulous time and would recommend us to others.
I hope we may be able to tempt you to travel with us again, to another of our fascinating destinations.
With best wishes,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

Fantastic Personal Service and Bespoke Off the Beaten Track Itinerary.

Personal and flexible service providing great experiences off the usual tourist routes. They listened to what we wanted and exceeded that in every respect.

As a result we had the most amazing time ever and are already planning a return. Never a day went by where we were not experiencing something new. Starting with trekking and Rock Art in Drakensberg, and 4X4 up Sani Pass to Lesotho, based at Sani Valley Lodges which we did not do justice to, with its fantastic accommodation and food as well as trout fishing... we have to return there.

Then Umkhumbi was home from home, and the characters there that looked after us were brilliant. An excellent base for a variety of foot, vehicle and boat safari. Then Kosi Bay and the team there were blissful, for a spot of kayaking, snorkelling and even spear fishing.

We drove everywhere we went, and that independence was essential to the overall positive vibe. We certainly would not have had the confidence to arrange that alone for our first trip to the area with children, without the support of the Rainbow team in setting it all up and as back-up should there be any issues. Apart from lost luggage on the flight out, there were none.

All locals we met out and about, in restaurants and at safari locations were friendly and happy to meet you. We were slightly off the usual tourist areas. The roads, pot-holes, cattle, people, erratic driving, dirt and gravel tracks, might not have been to every-ones taste, but all became just part of the charm. Oh, and a very big thank you for the choice of vehicle. Had we gone it alone we would have made a school-boy error on that front. The Fortuner was perfect and totally necessary with the diff-lock coming in handy at Kosi Bay .

March 31, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Edward,
It is wonderful to read your review and to note what a great trip you all had. It's our absolute pleasure to plan such trips, knowing what amazing experiences are in store.
We are delighted to know that you had such a memorable time and thank you for writing such a positive endorsement.
Hopefully we can tempt you to travel with us again, to another of our fascinating destinations.
With best wishes,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

We had a fantastic experience

We had a fantastic experience. Shelley was great and created the package for our budget. The attention to detail was great. All of the accommodation was excellent.

April 6, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Emily,
Thank you so much for writing a wonderful review regarding your holiday experience, which Shelley planned for you.
We are delighted to know you had a fantastic time and hope you may travel with us again.
With best wishes,
Gillian

Rated 5 out of 5 stars

Excellent arrangements in all respects

Excellent arrangements in all respects. Genuinely personalised.

March 21, 2024
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Julian,
Thank you for writing such a positive review about your experience when travelling with us.
That is exactly what we aim to achieve and I am delighted to read your review.
With best wishes,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

Just returned from Rwanda and Uganda

Just returned from Rwanda and Uganda, Craig organised a fantastic itinerary and coped with last minute changes caused by foreign office restrictions and a medical issue I had.
Remmy my driver guide was excellent and helped me with any issues whilst travelling.
I’m already looking forward to my trip to Madagascar with rainbow later this year

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Travel to Ecuador/Galapagos

Travel to Ecuador/Galapagos
Rainbow built an ideal programme which reflected perfectly my wishes. Local agents and contacts in Ecuador were efficient, had excellent communucation and everything on a four centre holiday went smoothly and without a hitch. Local guides were outstanding in every respect and accommodations in all centres were if high quality and exactly as described. This trip of a lifetime was excellent value for money and I highly recommend Rainbow Tours for their attention to detail.

March 16, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Susan,
Thank you for writing such a wonderful review and I am delighted to hear that your trip to Ecuador, including the Galapagos, was a trip of a lifetime.
We are thrilled to know that your trip was thoroughly enjoyed.
I hope we may be able to tempt you to travel with us to another of our fascinating destinations.
With best wishes,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

Safari in South Africa and Mauritius

The trip we went on, Safari in South Africa and a week in Mauritius was fantastic. Everything knitted together very well. All recommendations by our travel advisor were excellent, having taken the time to understand what we were looking for. Couldn’t recommend Rainbow more highly.

March 9, 2024
Unprompted review
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Reply from Rainbow Tours

Dear D M
We are delighted to read your review and to know you had a fantastic time on safari and then in Mauritius.
Thank you for your positive endorsement and I hope we have the opportunity to look after your travel plans in the future,
With kind regards,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

Amazing Botswana

Shelley suggested a couple of loactions for my interest in nature photography and both were amazing in their own ways. I experienced a lodge in Chobe and a camp in Moremi. The service at both was first class and logistics of getting between locations by very small plane was smooth and efficient (with great views). The range of wildlife on display was fantastic - every game drive or boat trip provided unique memories. Would highly recommend.

March 15, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Iain,
Thank you for writing such a wonderful review and we are delighted to note that your trip was such a success.
Shelley will be so pleased to hear that the camps suggested, proved to be so enjoyed.
Thank you for travelling with us and we hope to have the opportunity to introduce you to other locations.
With best wishes,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

Amazing holiday

Sarah arranged an amazing 3 centre trip of Brazil. First time to South America and it was beyond our expectations. We also had to move the holiday last minute due to personal reasons and Sarah was amazing at doing this.
Iguazo Falls - breathtaking.
Rio - safe city with lots to see and do
Buzios - beautiful and relaxing.

We would recommend Rainbow Tours and South America!

March 6, 2024
Unprompted review
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Reply from Rainbow Tours

Thank you for sharing such a wonderful review, following your trip to South America. Sarah will be so pleased to read your comments and to know you had an amazing time.
I'm delighted that you will recommend us to others and I hope we may have the opportunity to prepare an equally enjoyable experience for you elsewhere.
With best wishes,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

An excellent holiday to Panamá

An excellent holiday to Panamá with three locations across the country from city to mountains to Caribbean island. Rainbow Tours ensured we were looked after every step of the way from airport pick up to final departure. Great hotels and excellent local guides for the various excursions.

March 1, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Don,
Thank you for sharing such a wonderful review following your trip to Panama.
We are thrilled to note that the itinerary met your requirements so well and that you were very well looked after, throughout.
I hope we continue to have the opportunity to look after your travel plans and provide you with wonderful experiences, in the fascinating destinations we feature.
With kind regards,
Gillian - Customer Service Manager

Rated 5 out of 5 stars

Great experience

All went to plan. No problems at all. Kerry was very helpful.

February 29, 2024
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Alison,
Thank you so much for taking the time to share your 5 star review.
Kerry will be delighted to know that you had a great holiday.
With kind regards,
Gillian - Customer Service Manager

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