Randox Health Reviews 

29,566
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and deeply friendly staff members for making medical appointments extremely comfortable, reassuring, and entirely painless. Consumers consistently note that the medical clinics provide a smooth, exceptionally quick, and efficient process paired with perfectly convenient locations. However, some reviewers mentioned ongoing issues regarding unresponsive post-test customer support and frustrating communication delays. A few other people also felt that appointment scheduling suffered from unexpectedly long queues and occasional staffing shortages. Some people additionally noted that obtaining timely follow-up information or getting clear answers after their tests proved quite difficult.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely professional,... See more

Service

Customers report largely positive experiences with the clinical service, highlighting professional, caring,... See more

User experience

Consumers find user experience to be very positive, highlighting quick, easy, and smooth appointment... See more

Location

Reviewers mention positive feedback about location, highlighting that clinics in cities like London,... See more

Customer service

People report ambiguous experiences with customer service. On one hand, many reviewers praise specific staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Miriam was very attentive and lovely, she explains the procedures, what to expect and what’s come next, so you don’t have surprises. The whole process flows well and was quick and easy. Spec... See more

Rated 5 out of 5 stars

Went to Randox on Kings Road for a blood test and had Habayeb who was absolutely amazing!!!! She was so professional, efficient but also very caring. She checked beforehand if I had a phobia of needle... See more

Rated 5 out of 5 stars

Always a good experience. I have blood tests every 3 months privately as it’s the only place that can do it for me. Rubina was very welcoming and friendly. Never have any issues with coming apart from... See more

Rated 5 out of 5 stars

Me and a relative have been using Randox Health for our biannual health check for 5 years. Every time the service is great, systematic and consistent. The staff attending are friendly and knowledgeabl... See more


Company details

  1. Diagnostic Center
  2. Drug Testing Service
  3. HIV Testing Center
  4. Medical Clinic
  5. Women's Health Clinic
  6. STD Testing Service

Randox Health

Written by the company

Empowering Health, Inspiring Life.
Through the lens of preventative health testing, we invite you on a transformative journey that empowers you with unrivalled insights into your health and modifiable risk factors associated with your unique biochemical fingerprint. Armed with this knowledge, you will gain the ability to make informed choices and proactively shape your lifestyle, embracing a higher standard of well-being.
What We Do.
Randox Health give you access to real-time insights and unrivalled health data that helps you to understand your health better. We provide the most personalised preventative healthcare packages and specific tests across key health areas including general health, sexual health, female health / fertility, male health, gut health, sports performance and genetic testing.
Accessible In-Clinic Testing.
Our state-of-the-art health clinics across the UK and Ireland provide easy access for millions of people to a new range of preventative health packages designed to help clients take control of their health.
Test In The Comfort Of Your Home.
You can also test for a range of key health concerns from the comfort of your own home with our convenient home sample collection kits.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(29,566)

2,897 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy booking experience in…

Really easy booking experience in Manchester above Holland and Barrett. I arrived earlier than my appointment and was seen before my appointment time! Rubina really put me at ease and was lovely. Would definitely recommend this clinic

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Michelle S

I visited the centre at John Lewis in high Wycombe yesterday. Michelle S 26 went above and beyond for me. This service is excellent and made even more exceptional by the kindness and warmth of Michelle. I can’t recommend enough.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

I visited Randox Health in Canary…

I visited Randox Health in Canary Wharf and had a very positive experience. Sarah looked after me throughout my visit and was friendly, professional and made me feel completely at ease. The service was excellent, and the health package I chose provided a lot of useful information and biometric insights into my overall health. I would definitely recommend them.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

Unsafe company.

Unsafe company.
Spurious results provided due to lengthy processing times and no attempt from customer services to rectify despite my numerous attempts to resolve, which meant I had to have unnecessary invasive private investigations elsewhere.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional delivery - Lisa

Lisa was professional, helpful and explained the process thoroughly. Lisa was excellent at making sure the assessment was as easy as possible which helped me be more relaxed about at assessment.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

I recently purchased a home testing…

I recently purchased a home testing service. 1st set was unsuccessful , Randox were very helpful and sent another home testing package which again I was unable to complete, I can only assume due to faulty equipment. I then sent another email to ask for a refund and then another email follow up not nothing but silence. Very dissapointed these home testing kits are not cheap and it’s not as if I’m purchasing a luxury gift, it’s for a kit to check a health concern

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I saw Michelle W at your High Wycombe branch and she is just fantastic. Granted this time there was a wait for the appointment but this was no fault of hers. This is the second time I've seen her and she is very personable and makes you feel relaxed and never gives the feeling of being rushed

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

Appointment not on time

Appointment was booked for 8.10am at the Glasgow branch. It’s 8.40am and I still haven’t been seen.

A reason for choosing Randox is ease of use and I could fit it in before work which I will now be late for. If longer is needed for appointments please update your booking system to give more time for them rather than inconveniencing customers.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

There is only one word needed to describe my experience and that is superb.
The service was swift and painless .

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

We visit the Preston Randox today and…

We visit the Preston Randox today and was looked after by Naz. She was very very pleasant, friendly and knowledgeable. Made us feel very comfortable and explained everything and answered any questions we had. We will definitely use this service again and hopefully see Naz again.

August 11, 2026
Unprompted review
Rated 2 out of 5 stars

quick draw is useless

I'm a long time user of the male hormones test kit but, since they changed from the old finger prick to the so called "quick draw", I gave up the brand and changed labs. Not only it got way more expensive, that little device does not work. Ordered twice, both failed to withdraw anything and I ended having to go to a clinic. Hard to understand why would they change something that worked well for something much worse

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Second review

Seen in Liverpool clinic by Ben. As usual friendly efficient staff and service; results delivered speedily. Would recommend this to anyone wanting to keep an eye on their health.

August 4, 2026
Unprompted review

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