Miriam was very attentive and lovely, she explains the procedures, what to expect and what’s come next, so you don’t have surprises. The whole process flows well and was quick and easy. Spec... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Diagnostic Center
- Drug Testing Service
- HIV Testing Center
- Medical Clinic
- Women's Health Clinic
- STD Testing Service
Randox Health
Written by the company

- Empowering Health, Inspiring Life.
- Through the lens of preventative health testing, we invite you on a transformative journey that empowers you with unrivalled insights into your health and modifiable risk factors associated with your unique biochemical fingerprint. Armed with this knowledge, you will gain the ability to make informed choices and proactively shape your lifestyle, embracing a higher standard of well-being.
- What We Do.
- Randox Health give you access to real-time insights and unrivalled health data that helps you to understand your health better. We provide the most personalised preventative healthcare packages and specific tests across key health areas including general health, sexual health, female health / fertility, male health, gut health, sports performance and genetic testing.
- Accessible In-Clinic Testing.
- Our state-of-the-art health clinics across the UK and Ireland provide easy access for millions of people to a new range of preventative health packages designed to help clients take control of their health.
- Test In The Comfort Of Your Home.
- You can also test for a range of key health concerns from the comfort of your own home with our convenient home sample collection kits.
Contact info
55 Diamond Road, BT29 4QY, Crumlin, United Kingdom
- 0800 2545 130
- info@randoxhealth.com
- www.randoxhealth.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy booking experience in…
Really easy booking experience in Manchester above Holland and Barrett. I arrived earlier than my appointment and was seen before my appointment time! Rubina really put me at ease and was lovely. Would definitely recommend this clinic
Welcoming, friendly service
Yvonne and Louise were very welcoming and friendly, made me feel relaxed. Yvonne is very skilled at taking bloods
Great service from Michelle S
I visited the centre at John Lewis in high Wycombe yesterday. Michelle S 26 went above and beyond for me. This service is excellent and made even more exceptional by the kindness and warmth of Michelle. I can’t recommend enough.
I visited Randox Health in Canary…
I visited Randox Health in Canary Wharf and had a very positive experience. Sarah looked after me throughout my visit and was friendly, professional and made me feel completely at ease. The service was excellent, and the health package I chose provided a lot of useful information and biometric insights into my overall health. I would definitely recommend them.
Unsafe company.
Unsafe company.
Spurious results provided due to lengthy processing times and no attempt from customer services to rectify despite my numerous attempts to resolve, which meant I had to have unnecessary invasive private investigations elsewhere.
Professional delivery - Lisa
Lisa was professional, helpful and explained the process thoroughly. Lisa was excellent at making sure the assessment was as easy as possible which helped me be more relaxed about at assessment.
I recently purchased a home testing…
I recently purchased a home testing service. 1st set was unsuccessful , Randox were very helpful and sent another home testing package which again I was unable to complete, I can only assume due to faulty equipment. I then sent another email to ask for a refund and then another email follow up not nothing but silence. Very dissapointed these home testing kits are not cheap and it’s not as if I’m purchasing a luxury gift, it’s for a kit to check a health concern
Poor customer service
2 weeks to reply just for a normal blood test appointment link, isn't acceptable.
The reply should be within 24 hours (or be automated)
Excellent service
I saw Michelle W at your High Wycombe branch and she is just fantastic. Granted this time there was a wait for the appointment but this was no fault of hers. This is the second time I've seen her and she is very personable and makes you feel relaxed and never gives the feeling of being rushed
Went to Randox in H and B in Preston
Went to Randox in H and B in Preston. Naz did my bloods etc, she was lovely, very professional and put me totally at ease.
I went in for BRCA gene testing
I went in for BRCA gene testing, they have lost my blood and not able to provide results. Would not recommend.
Appointment not on time
Appointment was booked for 8.10am at the Glasgow branch. It’s 8.40am and I still haven’t been seen.
A reason for choosing Randox is ease of use and I could fit it in before work which I will now be late for. If longer is needed for appointments please update your booking system to give more time for them rather than inconveniencing customers.
Got bloods done at the Hull Holland and…
Got bloods done at the Hull Holland and Barrett randox clinic It was very quick and efficient, got the results in 48 hours, sinead was lovely and very welcoming, would recommend and will be using again
Randox Everywoman health assessment
Aleksandra was very warm and professional person. She explained the process well and I am planning to book this test again in 6 months time.
Superb
There is only one word needed to describe my experience and that is superb.
The service was swift and painless .
We visit the Preston Randox today and…
We visit the Preston Randox today and was looked after by Naz. She was very very pleasant, friendly and knowledgeable. Made us feel very comfortable and explained everything and answered any questions we had. We will definitely use this service again and hopefully see Naz again.
Initial experience with home sample kit…
Initial experience with home sample kit was very disappoint but the staff at Nottingham clinic helpful and supportive when referred there.
Easy to find be aware it’s not actually in Chester
Nice surrounding and friendly staff . Yvonne was attentive chatty and gave a relaxing experience .
quick draw is useless
I'm a long time user of the male hormones test kit but, since they changed from the old finger prick to the so called "quick draw", I gave up the brand and changed labs. Not only it got way more expensive, that little device does not work. Ordered twice, both failed to withdraw anything and I ended having to go to a clinic. Hard to understand why would they change something that worked well for something much worse
Second review
Seen in Liverpool clinic by Ben. As usual friendly efficient staff and service; results delivered speedily. Would recommend this to anyone wanting to keep an eye on their health.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








