Randox Health Reviews 

29,566
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and deeply friendly staff members for making medical appointments extremely comfortable, reassuring, and entirely painless. Consumers consistently note that the medical clinics provide a smooth, exceptionally quick, and efficient process paired with perfectly convenient locations. However, some reviewers mentioned ongoing issues regarding unresponsive post-test customer support and frustrating communication delays. A few other people also felt that appointment scheduling suffered from unexpectedly long queues and occasional staffing shortages. Some people additionally noted that obtaining timely follow-up information or getting clear answers after their tests proved quite difficult.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely professional,... See more

Service

Customers report largely positive experiences with the clinical service, highlighting professional, caring,... See more

User experience

Consumers find user experience to be very positive, highlighting quick, easy, and smooth appointment... See more

Location

Reviewers mention positive feedback about location, highlighting that clinics in cities like London,... See more

Customer service

People report ambiguous experiences with customer service. On one hand, many reviewers praise specific staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Miriam was very attentive and lovely, she explains the procedures, what to expect and what’s come next, so you don’t have surprises. The whole process flows well and was quick and easy. Spec... See more

Rated 5 out of 5 stars

Went to Randox on Kings Road for a blood test and had Habayeb who was absolutely amazing!!!! She was so professional, efficient but also very caring. She checked beforehand if I had a phobia of needle... See more

Rated 5 out of 5 stars

Always a good experience. I have blood tests every 3 months privately as it’s the only place that can do it for me. Rubina was very welcoming and friendly. Never have any issues with coming apart from... See more

Rated 5 out of 5 stars

Me and a relative have been using Randox Health for our biannual health check for 5 years. Every time the service is great, systematic and consistent. The staff attending are friendly and knowledgeabl... See more


Company details

  1. Diagnostic Center
  2. Drug Testing Service
  3. HIV Testing Center
  4. Medical Clinic
  5. Women's Health Clinic
  6. STD Testing Service

Randox Health

Written by the company

Empowering Health, Inspiring Life.
Through the lens of preventative health testing, we invite you on a transformative journey that empowers you with unrivalled insights into your health and modifiable risk factors associated with your unique biochemical fingerprint. Armed with this knowledge, you will gain the ability to make informed choices and proactively shape your lifestyle, embracing a higher standard of well-being.
What We Do.
Randox Health give you access to real-time insights and unrivalled health data that helps you to understand your health better. We provide the most personalised preventative healthcare packages and specific tests across key health areas including general health, sexual health, female health / fertility, male health, gut health, sports performance and genetic testing.
Accessible In-Clinic Testing.
Our state-of-the-art health clinics across the UK and Ireland provide easy access for millions of people to a new range of preventative health packages designed to help clients take control of their health.
Test In The Comfort Of Your Home.
You can also test for a range of key health concerns from the comfort of your own home with our convenient home sample collection kits.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

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Replied to 40% of negative reviews

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4.6

All reviews

(29,566)

2,897 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liverpool - cardiac screening

Booked in for cardiac screening, easy to follow emails & updates with clear address link for maps. Simply instructions for before appointment actions & what to expect.
Kaitlyn provided a great service & answered any questions clearly. Appointment was fast & went ahead as scheduled no issues. Body composition information updated to the app almost immediately. Would definitely recommend to a friend or family.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with my experience with Maya …

Really impressed with my experience at Randox. The female blood test was carried out so efficiently, and the whole service was friendly, professional and reassuring from start to finish. Maya was absolutely lovely and made the experience so easy and comfortable. Would definitely recommend! ⭐️⭐️⭐️⭐️⭐️

August 16, 2026
Unprompted review
Rated 4 out of 5 stars

Michelle W was great

Michelle W was great with taking my bloods and assessing me. She really made me feel calm when I was nervous and I appreciated it a lot. I am reviewing as 4 stars because there was a 45 min delay in getting seen as there were clearly not enough staff working, just Michelle doing everything alone. Michelle made up for the time delay by being super sweet and attentive.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff, fast service, great location and accessible

Quick and easy service, location is great due to being central in bristols Health Check in H&B, Muhammad is very competent and knows what he is doing, knows how to calm people when he notices them in stress and is very professional but easy to speak with, and very respectful of the trans community here, happy to recommend

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have booked a blood test in…

I have booked a blood test in Birmingham. Sarah provided me with great experience, was very attentive, understanding and made the whole process easy. To be fair it’s not my first time having blood test and Randox Birmingham and Sarah’s professionalism definitely brings me back there. I can highly recommend.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Stacie!

Had an appointment at the Birmingham Randox clinic and Stacie was amazing, made me feel welcome! Was very professional and answered all my questions and was very patient - even when I had technical issues with a questionnaire. Great service and recommended!!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Met by Iqra

Met by Iqra. Lovely lady, put me at ease straight away. She explained the process and took my bloods without any discomfort. Friendly and easy to talk to. Helped me with some other testing I wanted and all done at same time. I would be very happy to see Iqra again

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

follow up testing

Local clinic and staff were extremely professional and friendly. Excellent skill in taking blood. Results available within 24 hours. Would highly recommend

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. Had to chase for a response after silence for over 3 weeks. Get a reply and then I'm again waiting another 2 weeks with no response.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Randox. The whole process was straightforward and professional, and I was particularly impressed with how quickly I received my results. Whenever I had questions, the team was helpful and responsive, which made the experience much easier. I would happily use Randox again for future blood tests and would definitely recommend them.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Beth and Sara at Randox

Excellent experience with Randox Health. Beth, their Sales Support Executive, was extremely efficient and helpful in sending me a quote for the blood tests that I needed, making an appointment for me, and answering my queries. I attended the clinic at Holland & Barrett in Oxford, where I was seen by Sara. She was an absolutely delightful person, so kind and friendly. My blood test results will take a few days, but so far I can 100% recommend Randox Health.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Had my blood tests done at Randox High Wycombe. Amazing staff , Michelle was knowledgeable and helpful big thank you !.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

My go-to place

I got Vitamins & Minerals and also Male Hormones and then retested 4 months later again. The staff are great, very understandable and comforting if you are nervous (thanks Constanza!). 100% recommend😎

August 12, 2026
Unprompted review

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