Randstad UK Reviews 662

Absolutely shocking service from the back office side of things! (Clearly based in India).
I tried communicating with the Randstad Onboarding team but was getting nowhere! I recieved a call after 10 days of sending numerous emails, making countless phonecalls (with no reply, just rings out and eventually some promises of ' leaving the message for the relevant person ' to call me back) to different colleagues within the team and leaving a few voicemails, no response whatsoever!
I could go on but I think you get the jist. The team on site were great however limited to what they could actually do which simply meant I had no choice but to wait for a miracle for Randstad to get back to me!
Please employee people who're actually capable of doing their job and not sitting around twidling their thumbs!
By far the most stressful onboarding process I've ever had to go through.

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me informed, and made sure I was up to date every step of the way.

Jonathan has genuinely given me confidence and hope that Randstad will be a great company to work for, and I'm looking forward to starting my journey with them.

Used to be good company. I worked for them. They got me into full time work for which I was truly grateful.
Unfortunately, now bottom of the pile. These zero hour contracts should be a thing of the past. Poor pay poor attitudes of staff. Refuse to give references, because they don't want you to go to a better agency and be paid more. Currently I know somebody who is stuck with them because they won't give a reference so they can work elsewhere. By the way, this is after 10 years + commitment and loyalty.

Vijaya has been absolutely fantastic throughout the recruitment process. She has been consistently supportive, approachable, and incredibly responsive, always checking in and answering any questions promptly and thoroughly. Her communication is excellent, and she genuinely makes you feel valued and reassured at every stage. She has gone above and beyond to ensure everything ran smoothly, and it has been a pleasure dealing with her. She is a real credit to Randstad.

Excellent - Vijaya was wonderful

There is no phone to office as far as I have looked at web site also agent is not available to call on phones when needed but if site manager rings thay pic up

Applied for a role at JLR quickly was asked to complete an online test .i was invited for an online interview a few days later. I signed into the teams/zoom meeting and placed in a waiting room. Despite being told to be online promptly for the interview, I sat and waited with no answer. I then recieved a phone call stating I had been booked incorrectly as the original agent was actually off. The person on the phone however advised they would call me to complete the interview later that day.After the phone interview was completed, I was asked to complete a dexterity test in a test centre. (This was a great experience). After the dexterity test we were told the results would be Recieved in the next few days, with those who pass being invited to interview at the intended workplace.

I was advised of passing the tests, and would receive a call to arrange the face to face interview/drug and alcohol tests etc. I missed a call and called the number back. The answerphone did not state who you were calling, and I left a message asking for a call back, I Recieved no further call. I called a few day later and got through to an agent who advised I had been called ‘numerous times’ and was not answer and therefore missed the interview allocation and would need to wait for the next intake date. I asked if they could leave a voicemail message if I was unable to answer as I work and usually facilitate sessions so unable to answer my phone during these times. I was told ‘ I suggest you answer your phone when it rings’. A month went by and I Received an email asking me to attend an interview scheduled for a Saturday. I attended the interview after arranging childcare on the Saturday . I arrived early for the appointment. On arriving I found the visitor car park closed, and the reception not open. Thinking it was maybe because I arrived early I waited. 10 minutes before the interview I spoke to a member of security who advised reception was not open and was unaware of any interviews. She spoke to someone on her radio and informed that on occasion interviews did take place on Saturday especially if there was a big intake. My understanding/impression was that this was a large intake, so I continued to wait. By the interview time no one had arrived. However as I know the road work can cause traffic issues waited a further 30mins yes- still no one. I called your number and left voicemail messages asking what I needed to do- no reply to them, I also sent emails. I Recieved a response to my email on the Monday stating it was passed to the team, and then a further email stating they did not send an email to me asking for me to attend an interview, I was asked to send proof, which I did. No further contact has been made with me, other than I just need to wait for an interview date. I have since sent a further email asking for an update on my application…. Again advised it was passed on to the team and had no further contact. I applied for the role in June, people who applied around the same time as me for the same role and the drivers role have started.

An exciting career change has been affected by poor customer service and appears you focus more on the number of people you can get to fill a role rather than seeing this as an inspiring opportunity for those looking at new roles.

I was contacted by this agency for a managers role which I was more than qualified to do. I done the onboarding and was offered the role. Given the start date and was told I would be emailed the information, no site location and site contact details were given . Emailed and called many times but no reply , this company is a joke , stay clear, all they want is your info , do not use .
I was contacted by Randstad after leaving this review and they asked me to forward all correspondence to them to look into , this is the email address they gave me but cannot send because my computer says it’s an invalid address, I’m not allowed to leave an email address on here but be aware people

I'll try to keep this brief.
I have quite a lot of experience working with agencies.
I registered with Randstad Education about 1–2 years ago. After a registration process that went on for months, I never worked a single day because they didn’t offer me any work at all. I had actually forgotten I was even registered with them because I'm signed up with other agencies as well.

This September, I saw a teaching job in Liverpool advertised by Randstad, and when I went to apply, they told me I had to register again because a year had passed, and since I never worked for them, I had to start the whole process all over from the beginning.

By the time I finished registering at the end of September, that job had already been filled, and now, in early November, they still haven’t called me to work even one day.

Don’t waste your time registering here if you actually want to work.

Special mention to Sean, my consultant, he doesn’t do any work at all, but at least he’s funny.

Vijaya has been so amazing helping me find my next job, She got in contact with me about a position and has been very attentive and supportive since contacting me. Thank you so much for all your help. I cant wait to start my new job !

Randstad have 0 understanding or capability to be responsible for disabled students through DSA. Relentless repetitive emails, allocating random sessions in mass without correspondence. Today received three emails in 30 mins AND A PHONE CALL from Rashi regarding timesheets from sessions I had yesterday and today. This is unprofessional and frankly ridiculous.

The support workers I work with are great. I have no complaints about them as they understand how to work with disabled students, but the admin team needs to sort itself out. I have sent a complaint to their student support team with no reply.

I found ARNAS very professional ad patient. He was extremely competent and asked pertinent questions regarding my background and experience.I found the experience engaging and inspiring.

I suspect this company of gathering people's data for god knows what. They contact people out of the blue without them being registered. If people complain on this site, they respond with generic answers, like contact our customer service team. People are on here complaining becasue they had no action on customer services, which they have most certainly tried already. My recommendation is to avoid. Now, let's see what the reply will be this time.

I reached out to Randstad a week ago with a clear, well-structured enquiry about temporary roles, attaching my CV and outlining my availability. As a Complaints Manager working at NHS Band 6 level, with two years of experience resolving complex cases and supporting multiple directorates, I had hoped for at least an acknowledgment or some guidance on next steps.

Unfortunately, I’ve received no response whatsoever, not even a courtesy reply. At a time when candidates are navigating uncertainty and seeking support, this lack of engagement feels dismissive and disheartening. I had genuinely hoped Randstad would be a proactive and professional agency, but my experience has left me with little faith in their ability to support public sector professionals.

I understand agencies are busy, but basic communication is not optional, it’s the foundation of trust. Based on this interaction, I would struggle to recommend Randstad to others seeking meaningful support during career transitions.

Applied to work in the care agency, everything was straight forward to begin with had my interview with an intern on his last day (first red flag!) who couldn’t answer all my questions about the company and told me to email Siobhan with any questions….. witch I did got no reply from her! About a week and a half after sending an email I gathered they changed their mind about employing me and just didn’t tell me, when I got a call from an ‘overseas’ worker - Sowmya - who was dealing with my sign up. (Kinda hard to do when your in different time zones) she told me the sign up would be quick and easy….. far from it 4 months it dragged out as she wouldn’t accept any of my references as they weren’t ‘proper emails’ (sent her 5 references 3 of witch weren’t bought domains and @gmail.com) I then told her after 4 months of every email being declined that both our time was being wasted here and I didn’t want to go forward for her then to tell me to send her more emails and my banking info. Totally unprofessional and incompetent. Avoid at all costs

Dont waste your time....started working for cotys bournemouth through randstad....emma bowker the person incharge of sorting everything for randstad couldn't run a bath with her amd all her cronies together.....in the induction she states this time of year til Xmas is 4/5 days a week with plenty of overtime...first week she gave me 3 shifts and said well see how you get on then after that I put my availability for 5 days a week and kept getting messed around she wants to give me 3 days again but offered me more when she got let down, she's sends someone to cover her weekly travel to bournemouth branch to deal with problems and questions .....so few people saw him then everyone gets a shitty email from emma stating of anyone has a problem go straight to her? ...by why email people saying your sending this person to do your job for you if he cant do your job? majority of the people that dont come back or leave is because she says things in the induction and the opposite happens when you start working.....she gave me 3 days ....I was ill on one of the days and in the induction she clearly stated if your ill aslong as you email or call before the shift thats all she asks.....so I was ill...I emailed her before the shft then get a shitty email back hours later saying you have not attended your shift, any sicknesses need to be recordered and sent to this chain email?.....well for 1 she stated in the induction just email no specifics? And how can I send it to this chain email if she's only sent it hours after I already emailed her saying I was ill?
...its a complete joke....and I put it all on her about all this rubbish and mess around that all comes back to her own doing.....multiple managers and supervisors told me so many people have problems because of emma and either leave or just dont say anything because they dont want to get fired or in trouble .....well I told her basically she's the problem and told her everything she said and either hasnt happened or was just a lie to get you through the door......she called me rude but considering she doesn't want to take accountability and responsibility for what's she's incharge of and if anyones rude its her lying to all the employees to get them through the door cos obviously she makes commission off people to pay for them big fake ass fake lips of hers.....

Received a response quickly and staff were very helpful to me on the sign up proccess been reliable for me

The worst job agency in the world.
I dealt with them in 3 different countries: Italy, Netherlands and Uk.
During an interview I even received illegal questions(according to the law).
I think that they just want your data to sell.
Lately I applied to a position in uk and one of their agent called me, about it, and since then they fill my email with their spam and I am not even registered to their useless site. But they never replied about the job.
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
EDIT: why should I help you for free giving you advices? That is your job.

Just had a conversation with one of their agents very unprofessional trying to stir from job to job
Do not just just throw my cv from employer to employer is not how it works
Did not want to answer questions about the job i was asking questions in stead trying to stir
Do not trust