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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the speed and efficiency with which the agency helps them secure new positions, often highlighting the helpfulness and support of the staff. Reviewers frequently mention excellent communication via phone and email, along with a smooth and stress-free interview and onboarding process. The responsiveness and attentiveness of individual consultants are often praised, making people feel valued and well-informed throughout their job search. However, some customers also noted significant dissatisfaction with customer service, reporting issues with unreturned calls, unanswered emails, and a general lack of follow-up after initial contact or applications. There are instances where people felt their time was wasted due to unfulfilled promises, unprofessional conduct, or a lack of clarity regarding job applications and interview processes. Additionally, some reviewers experienced problems with administrative tasks, such as incorrect job allocations or difficulties in receiving necessary support, particularly for disabled students.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many praising individuals for their helpfulness,... See more

Customer communications

Users describe ambiguous interactions with contact, with many reporting difficulties reaching staff,... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing extreme satisfaction, citing quick... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising specific agents for being... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting significant delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Robert Davies & Brooke Palmer helped me secure a new property management position. They were both so helpful & supportive. I mostly dealt with Brooke to begin with and then she asked Robert to step in... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Payroll Service
  4. Recruiter
  5. Talent Agency
  6. Temp Agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.4

Average

TrustScore 3.5 out of 5

662 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

the personality questions were good

the personality questions were different to anything i had done before however they were a bit repetetive

March 20, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Harrison,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Assessment review

Easy to navigate the assessment
The instructions were easy to follow and I could revisit them if I needed to
Easy to answer the questions

February 24, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Rohan,

Thank you so much for taking the time to write a review for Randstad! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates.

Regards,
Gayathri R

Rated 5 out of 5 stars

had an interview with these guys…

had an interview with these guys and they made the questions easy to understand, interview went well and had a laugh during it, was nervous going in but that went away pretty quickly

March 6, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Kieran,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Superb service

Superb service. Randstad has always been my default; they conduct business with outmost professionalism and ensure that you have pleasant working experience. They are also very accommodative and understanding of your circumstances and willing to adapt your working conditions to better suit your needs. Will definitely recommend

March 9, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Rubert,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates.

Regards,
Gayathri R

Rated 1 out of 5 stars

Their perfectly honed CV - was a grenade.

This company was engaged by my previous employer during layoffs. The suggestion was that this agency could help terminated employees to brush up their cv, write cover letters, improve interview skills, etc. Throughout the time I had calls with them and used their service I found them unobliging when it came to sharing pertinent information, slow to facilitate (running down the clock), and entirely disorganised. But nothing in that is the source of my dissatisfaction.

Imagine my shock, months after finishing my contact with Randstat when I realised that the final "improved" CV I had been provided with was corrupted with some issue that caused the letters 'ti' to convert to a '?'. Like this: Optimisation became Op?misa?on. Imagine realising after submitting your CV for months that when it was opened at the other side it was festooned with this anomaly, and not only that - but the formatting was also haywire. And imagine that you've proofread, and edited, and made every adjustment you could think of throughout this time, thinking that you had a truly perfect CV, especially (according to Randstat) designed to pass recruiter's ATS systems.

I am livid that not only did these issues not show up for me when I sent the CV to myself for sanity checks - but I was NEVER ADVISED by Randstat that their fabulous CVs were (possibly?) designed in some system other than MS Word, meaning that even as PDFs the errors somehow appeared at the other side. I had encountered the issue on a Recruitment website, but I put the appearance of the ? replacing 'ti' down to an issue with that site, and not the source document I'd uploaded.

Why would any agency engaged to assist someone who's been laid off and is searching for work EVER do that? What is that if not blatant sabotage?

July 18, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Joe,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Regards,
Gayathri R

Rated 5 out of 5 stars

My experience with Randstad has been…

My experience with Randstad has been amazing from start to me landing my role. I was able to get all the information i needed to prepare me for my interview. Vijaya was totally amazing. The way she has assisted me I can't thank her enough, The registration was easy and quick. I recommend Randstad UK all day every day. Keep up the good work and thank you for this new working relationship.

February 6, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Esosa,

Thanks for the great review you took the time to write for us!

It's great to hear how Vijaya assisted and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see.

Good luck in the new role, fingers crossed from all of us at Randstad!

Regards,
Gayathri R

Rated 4 out of 5 stars

Interest Displayed To Colleagues in Time Of Sickness

I was very impressed and moved with the courtesy call ,I received from Gayathri R of After Care , when I was sick for weeks, I got call from her following up my sickness, constantly, I was satisfied with her courageous words. Thats shows the thoughts of the department for their colleagues.

February 3, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Reynold,

Thank you for your review! We're always impressed with the service Gayathri R provides, we're lucky to have him! We'll be sure to pass this great feedback on.

Regards,
Gayathri R

Rated 5 out of 5 stars

Randstad UK - Level 6 Digital and Technology Solutions Degree Apprenticeship

My experience with Randstad UK was excellent. Their team was helpful particularly Arnas and Jake who were quick to respond to my queries. The application process was straightforward, and communication was clear throughout.

March 4, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Saj,

Thank you for your review! We're always impressed with the service Arnas and Jake provides, we're lucky to have them! We'll be sure to pass this great feedback on. Good Luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Randstad Personal Experience

Today I completed a task given to me by the Ford team to progress in my apprenticeship application progress. I found the experience of AssessFirst very good. This is because it tested me on various factors and tested my skills and how alert I am.

March 4, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Archie,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We are happy to know that this task has helped you in your apprenticeship application. Good Luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Great interview

February 25, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Carlton,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck with your new role with us!

Regards,
Gayathri R

Rated 5 out of 5 stars

Great!!!

Arnas really took care of me and helped me every time I emailed him. Such a great experience to be apart of this interview stage!

February 25, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for your review! We're always impressed with the service Arnas provides, we're lucky to have him! We'll be sure to pass this great feedback on. Good Luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Experience

Very nice people. Very easy and enjoyable to talk to and was a great experience.

February 27, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello there,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Interview appreciation

The interview was simple and straightforward

February 23, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Mohith,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Amazing support and help with setting…

Amazing support and help with setting me up with the employer and smoothing out confusions!

February 20, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Michael,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck with your new role with us!

Regards,
Gayathri R

Rated 5 out of 5 stars

Doing very great

Doing very great

February 20, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Adetola,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment.

Regards,
Gayathri R

Rated 1 out of 5 stars

Ranstad is NOT on companies house…

Thought I was working for 'Ranstad Education' between 2021 and 2023 - thats what the emails said. Started off well. New job in 2024bbut couldn't get a reference. Had to prove employment with an HMRC PAYE printout for the last 5 years. BUT.... the PAYE showed no 'Ranstad Education'. Instead: ranstad solutions Ltd, ranstad hr solutions Ltd & ranstad Public Services ltd. I checked Companies House. Ranstad Education folded in 2022 and Ranstad Solutions folded in 2015. There are no other Ranstads on Companies House. I'm still getting e-mails from Ranstad Education. SO WHATS GOING ON?

February 19, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Karen,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Regards,
Gayathri R

Rated 5 out of 5 stars

It was an easy experience.

February 14, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Faizan,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment.

Regards,
Gayathri R

Rated 1 out of 5 stars

Worse experience than ever for careers…

Worse experience than ever for careers and support workers. They promised people shift and give you one for one week and you could
Go months without jobs. The first shift is to make sure your name is registered as their employer with HRMC! They are frauds. Their staff expeciay Angela is rude and racist!
No communication or proper work schedule or information about the client you work with and if mistake happens they will blame you!

February 7, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Tony,

Thank you for writing a review of Randstad on Trustpilot. We're disappointed to hear that you are unhappy with your experience with our organisation, however we appreciate the detail you have provided describing your overall experience. We will feed this information back to the teams involved in your experience; we are always keen to hear from all individuals as we aim to continuously improve our services for everyone using Randstad.

Thank you once more, we wish you the best with your future endeavors.

Regards,
Gayathri R

Rated 5 out of 5 stars

Placement Assessment Day

Everyone at the facility was really welcoming and it made the whole interview experience a lot more relaxed which in turn made me and the other attendees less nervous so we were able to be ourselves more.
Updated:
(Although I didn’t get the placement was a great experience non the less)

January 23, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Henry,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck with your new role with us!

Regards,
Gayathri R

Rated 4 out of 5 stars

Great tour round the facility

Great tour round the facility. All questions were answered, very friendly group and very helpful through the whole process.

January 23, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Anthony,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Have a lovely day!

Regards,
Gayathri R

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