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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the speed and efficiency with which the agency helps them secure new positions, often highlighting the helpfulness and support of the staff. Reviewers frequently mention excellent communication via phone and email, along with a smooth and stress-free interview and onboarding process. The responsiveness and attentiveness of individual consultants are often praised, making people feel valued and well-informed throughout their job search. However, some customers also noted significant dissatisfaction with customer service, reporting issues with unreturned calls, unanswered emails, and a general lack of follow-up after initial contact or applications. There are instances where people felt their time was wasted due to unfulfilled promises, unprofessional conduct, or a lack of clarity regarding job applications and interview processes. Additionally, some reviewers experienced problems with administrative tasks, such as incorrect job allocations or difficulties in receiving necessary support, particularly for disabled students.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many praising individuals for their helpfulness,... See more

Customer communications

Users describe ambiguous interactions with contact, with many reporting difficulties reaching staff,... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing extreme satisfaction, citing quick... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising specific agents for being... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting significant delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Robert Davies & Brooke Palmer helped me secure a new property management position. They were both so helpful & supportive. I mostly dealt with Brooke to begin with and then she asked Robert to step in... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Payroll Service
  4. Recruiter
  5. Talent Agency
  6. Temp Agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.4

Average

TrustScore 3.5 out of 5

662 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sick of these people

I signed up to Reed 2 years ago and later found work elsewhere. Since then despite numerous requests from me to please delete my details Randstad still send me adverts for jobs. They poached my details from Reed and insist on still sending me jobs.Just had another one today which I couldn't apply for even if I wanted as I have no DBS. In fact I reviewed in November 2022 and it’s still going on
Randstad I have seen your reply and I’m not a jobseeker any longer and I have asked you several times to delete my details and stop emailing me about jobs! Is that really so hard?
To update today, 02.08.24 and to be fair to Randstad I have had an email saying my data has finally been deleted, so hopefully I won't be hearing from them again.

August 1, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi KitKat,

Thank you for taking the time to write a review of Randstad's services here on Trustpilot. Please be assured that we are committed to ensuring compliance with all GDPR Practices. When you apply for roles for us through third parties, such as Reed, your details may be passed to us as we rely on having a legitimate interest in contacting you as you'd provided them with your details as a potential job seeker. Please be assured that this is compliant, although we are committed to ensuring that should you wish to submit any GDPR-related request, we honour this without any undue delay.

With your permission, we'd like to request you contact us at your earliest convenience so we can discuss the matters in more detail and ensure a swift resolution. We've reached out to you via Trustpilot to obtain some further information. Alternatively, please email us at talentexperience@randstad.co.uk, and we'll be on hand to help when you're ready.

We look forward to hearing from you soon. Kind Regards

Rated 5 out of 5 stars

Very helpful with explaining about the…

Very helpful with explaining about the holiday system and how to use my hours correctly. Amazing help and very pleased. Caller was Gayathri R

July 30, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Kieran,

Thank you for your review of our services here on Trustpilot. We're delighted to hear you are happy with the service received by Gayathri, and would like to wish you all the best, we look forward to continue to working with you!

Rated 4 out of 5 stars

'Long winded'

My issue 'eventually' got sorted, albeit very long winded and could, and should be made oh so simple to carry out online ! That said, this is clearly a 'company policy' issue and does not reflect on the call taker, Priyatha, who was as helpful as possible on the matter to hand and she did get things resolved. A thank you to Priyatha and her patience.

July 24, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Kevin,

Thank you for your positive review of Randstad's services. We'd like to take a moment to thank you for your constructive content, as we are continually aiming to improve our services to all candidates. We're glad to hear that you were pleased with Priyatha's services, and that all matters have now been resolved. We wish you the best with your current role with us!

Rated 4 out of 5 stars

Priyatha was very helpful in helping me…

Priyatha was very helpful in helping me secure a new role and quickly sent out my CV to potential areas that would be suitable for my customer service and administrative skills.

July 25, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Marc,

Thank you for your positive review. We look forward to continuing to work with you, and all of us at Randstad wish you the best of luck with any upcoming interviews!

Rated 5 out of 5 stars

I needed to sort out numerous issues…

I needed to sort out numerous issues and these were dealt with very swiftly and professionally by Gayathri R.
I was extremely pleased with the service I received.
Great service.

July 24, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Many thanks for your outstanding review of Randstad here on Trustpilot. We pride ourselves on offering a professional service to all our candidates, so are pleased that you are happy with Gayathri's service to you! Please do get back in touch if you have any more issues and we'll be on hand to help.

Rated 5 out of 5 stars

I Richard Harvey wish to thank Indhu so…

I Richard Harvey wish to thank Indhu so much for all her help and support today, she was excellent.

July 24, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Richard,

Thank you for leaving a fantastic review of Randstad! We're glad that Indhu was able to support you on your recent interaction with us. All the best with your current role with Randstad!

Rated 1 out of 5 stars

Not responding at all

July 23, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Luc,

Thank you for your review of Randstad here on Trustpilot. We're sorry to hear that you haven't received a response from us. We understand the importance of providing a reliable, communicative recruitment service and are disappointed to hear when we haven't quite hit the mark.

We'd like to find out more about your specific experience with us, and understand if there is anything our Talent Experience Team can do to help with your enquiries. We've asked for your contact details via Trustpilot, so please keep an eye out for an email soon. Alternatively, we'd welcome contact from you at your earliest convenience at talentexperience@randstad.co.uk, and using any additional information you can provide, we'll be happy to help!

Many Thanks

Rated 5 out of 5 stars

Cristopher Cuoco

Randstad is a great place to work and Christopher is a very interesting person, very proactive and always willing to help out in 1 way or the other.

July 22, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Mr Eghire,

Thank you for your great Trustpilot recommendation! We appreciate the time you have taken to mention Christopher specifically, as we're delighted to hear that he is proactive and helpful with you. Thanks again, and all the best for the future from all of us at Randstad.

Rated 5 out of 5 stars

I spoke with Tija Talla who was very…

I spoke with Tija Talla who was very helpful and dealt with my query very efficiently

July 16, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Pamela,

Thank you so much for your recommendation of Randstad! We're delighted that Tija was helpful when assisting you with your query. Please do feel free to reach out to our aftercare team if you need any further assistance in future!

Rated 5 out of 5 stars

Very good and helpful

Priyatha was very very good and helpful and dealt with my request immediately

July 16, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Paul,

Thank you so much for the review! We appreciate all feedback and will ensure that this is passed onto the relevant teams to help improve our service to others in the future. All the best with your role with Randstad!

Rated 5 out of 5 stars

Helping in getting Job

I recently had the opportunity to secure a position as a Planning Administrator at CCEP through the services of Randstad, and thanks to recruiter (Nicholas Richard ) for support.
Thanks again.
Regards

July 12, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Warisha,

We would just like to say a big thank you for leaving a review for us, we really value all shared feedback as it helps us with the quality of service we offer to other candidates. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Angela was very supportive and helped…

Angela was very supportive and helped me understand the process really well.

June 7, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Sharanya,

We really appreciate you taking the time to share your rating with us. It’s great to hear about the 5 Star service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Angela Ouya has supported me in my role…

Angela Ouya has supported me in my role at Randstad for a long time now, and has consistently given me any information or advice I have asked for. I know that, if I have an issue, Angela will find an answer. She is always courteous, always helpful. Thank you Angela!

July 12, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi,

Thanks for the review, it is great to hear how Angela has assisted you in such a professional and helpful manner. We value all feedback as we use it to help us improve our services to all; We really appreciate it!

Rated 5 out of 5 stars

I had a great experience in the online…

I had a great experience in the online session conducted by Angela today. She had provided us with all the necessary information through a powerpoint. She had also answered all of the doubts post the session.

July 12, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Ashwin,

Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Angela and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Angela; a great supervisor

Angela has been great since we started working together. As an ou student remote support is essential. And she has performed beyond expectations. She has always been good at organising and providing continued familiarity with my case, if you get Angela then she has a lovely relaxed attitude towards her caseload, she has been promoted quickly through the organisation and is a constant hard working and fun person who you can easily feel comfortable talking to.

July 12, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi,

We would just like to say a big thank you for leaving a review for us. We really value all shared feedback as it helps us with the quality of service we offer to our candidates. It's great to hear how Angela assisted and supported you throughout the whole process. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Angela Ouya - Wonderful interview experience

Had a wonderful interview experience with Angela Ouya.
She actively reached out to me about a position my CV lined up with and sent me a well informed email of the position available as well as offering an online interview slot.

She was very welcoming and friendly and made the process enjoyable!

She has been very efficient in sending through information and support.

Very pleasant experience!!!

July 8, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Casey,

Thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job and how helpful you found our services to be. We really value any feedback so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful, thank you Priyatha

July 11, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Alex,

Thank you for your 5* review of Priyatha and the team at Randstad! We look forward to continuing to work with you!

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Angela Ouya during my application process at Randstad.co.uk. Angela was incredibly helpful, providing support throughout the entire process. She was very responsive, consistently replying to my inquiries in a timely manner, and she offered valuable advice that greatly aided my application.
The interview process at Randstad.co.uk was well-organized and fair, reflecting their commitment to finding responsible and capable workers. I truly appreciated the professionalism and efficiency demonstrated by Angela and the team. This experience has left me with a positive impression of Randstad.co.uk's recruitment process.

July 5, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Kamilla,

Thank you for taking a moment to write a detailed recommendation of Randstad for others to see. We'll be sure to let Angela know of this fantastic feedback! Thanks again, and we wish you the best of luck for the future.

Rated 5 out of 5 stars

I was interviewed by Amina for a job…

I was interviewed by Amina for a job and she was really kind to me and made me comfortable when I felt a bit nervous. All in all, a great honour and experience to be able to sit an interview for the company!

July 11, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Aqza,

Thank you for your review of Randstad here on Trustpilot. We appreciate you taking the time to make a recommendation for others to see. We'll let Amina know of this fantastic feedback for you. Thank you, and good luck with the outcome of your interviews!

Rated 5 out of 5 stars

From the start Amy has been a great…

From the start Amy has been a great help with getting me back into employment. Very friendly and helpful, informative and always there if I need anything. The overall experience with Randstad has been very good. Highly recommend them as an agency.

February 1, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Nicola,

Many thanks for your recommendation of Randstad. It's good to hear Amy has been friendly and helpful whilst getting you back into employment. Good luck in your new role!

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