Randstad UK Reviews 662

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the speed and efficiency with which the agency helps them secure new positions, often highlighting the helpfulness and support of the staff. Reviewers frequently mention excellent communication via phone and email, along with a smooth and stress-free interview and onboarding process. The responsiveness and attentiveness of individual consultants are often praised, making people feel valued and well-informed throughout their job search. However, some customers also noted significant dissatisfaction with customer service, reporting issues with unreturned calls, unanswered emails, and a general lack of follow-up after initial contact or applications. There are instances where people felt their time was wasted due to unfulfilled promises, unprofessional conduct, or a lack of clarity regarding job applications and interview processes. Additionally, some reviewers experienced problems with administrative tasks, such as incorrect job allocations or difficulties in receiving necessary support, particularly for disabled students.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many praising individuals for their helpfulness,... See more

Customer communications

Users describe ambiguous interactions with contact, with many reporting difficulties reaching staff,... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing extreme satisfaction, citing quick... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising specific agents for being... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting significant delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Robert Davies & Brooke Palmer helped me secure a new property management position. They were both so helpful & supportive. I mostly dealt with Brooke to begin with and then she asked Robert to step in... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Payroll Service
  4. Recruiter
  5. Talent Agency
  6. Temp Agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.4

Average

TrustScore 3.5 out of 5

662 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very pleased how efficient…

I am very pleased how efficient Priyatha was today regarding a query I had. Thank you Priyatha for your 10/10 service today.

July 11, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Angela,

Many thanks for your glowing Trustpilot review of Priyatha in our Aftercare department. We pride ourselves of providing an excellent service to all our workers, so it's great to see this in practice. Thanks again!

Rated 5 out of 5 stars

Interview with Amina from Randstad

I appreciated how Amina actively listened and engaged with my responses, creating a positive and encouraging environment. Her ability to make candidates feel relaxed is truly commendable.

July 11, 2024
Unprompted review
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Reply from Randstad UK

Hi Sana,

We would just like to say a huge thank you for leaving a glowing review for us. Great to hear how Amina helped with the process. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Interview experience

I had the pleasure of interviewing with Amina - she was very warm and made the whole experience calming instead of stressful

July 10, 2024
Unprompted review
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Reply from Randstad UK

Hi Georgia ,

We would just like to thank you for leaving a great review for us. We really value all shared feedback as it helps us with the quality of service we offer to other candidates. Its great to hear how Amina helped make the whole process eaiser, thank you so much for the recommendation!

Rated 5 out of 5 stars

Great experience and company

The consultant Amelia has been patient and kind, listens to my queries well and responds to them in a professional manner. I have been working for Randstad for last 12 years, like their staff and is the best company to work with. Had many consultants over years Chris seedhouse, Kris Hosking, Chloe Ding, Abigail Jones, Niamh Brown, Naomi, Laura etc all have been amazing and professional. I wish they would do more training and meetings like before. I am looking forward to work with them next year too.

July 10, 2024
Unprompted review
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Reply from Randstad UK

Hi Asma,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We look forward to working with you next year !

Rated 5 out of 5 stars

Priyatha was very kind and helpful in…

Priyatha was very kind and helpful in assisting me hopefully this is noticed

July 10, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Alister,

Many thanks for your positive review of Randstad's services on Trustpilot! We appreciate you taking the time to share this publicly for others to see. Good luck with your future endeavours.

Rated 5 out of 5 stars

Ranstad Student Support Application Process

Amina Khan - who was my consultant throughout my application process - played a huge role in my desire to continue with the idea of working as a notetaker for Ranstad. Any doubt I had about committing to the position was wiped by her friendliness, like-ability and reliability. Her ability to convey information was outstanding! I was able to absorb a large amount of information in a short amount of time due to her clarity and professionalism. I've yet to start working but just knowing someone like her is on the team makes me confident that I'll have a smooth employment opportunity here!

July 5, 2024
Unprompted review
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Reply from Randstad UK

Hi Yelim,

Thank you for taking the time to write a detailed review of Randstad's services here on Trustpilot. We're pleased to hear of Amina's great communication with you throughout the process, and we all look forward to welcoming you to the Randstad team. Good luck in the new role!

Rated 5 out of 5 stars

Amelia Hopkins

My study skills support has really helped and I really loved my study skills tutor Daniel Wilson. Big Thanks to Amelia for being so patient with my questions!

July 4, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Aoife,

Thank you very much for your 5* Trust Pilot Review! We're delighted to hear of the fantastic service provided by Amelia and the Education team! All the best for the future from all of us at Randstad!

Rated 5 out of 5 stars

I had a good experience

I had a good experience. I was interviewed by Jake Yianni who was very helpful, he gave me lots of advice and I felt very relaxed and comfortable during the telephone interview.

June 13, 2024
Unprompted review
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Reply from Randstad UK

Hi Angie,

We would just like to say a huge thank you for leaving a glowing review for us. We really value all shared feedback as it helps us with the quality of service we offer to other candidates. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 4 out of 5 stars

It was very professional and well…

It was very professional and well organised and respones

June 26, 2024
Unprompted review
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Reply from Randstad UK

Hi Tom,

Thank you very much for your positive review! If you do need anything from us at any time, please do reach out to your Randstad Team and we'll always be on hand to help. Good luck with your role!

Rated 5 out of 5 stars

Amazing People with a great culture

Thank you for such a positive environment where my interviews on the phone and face-to-face were great with a nice staff who was amazing and very professional. I know I am lucky to be a part of such a Company with such a great culture. All I can say is Thank You.

June 26, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Nadeja,

Thank you for your review of Randstad. It's great to read how happy you are with the positive culture and working environment we foster here at Randstad; it's a pleasure to have you with us and we look forward to continuing to work with you in the future!

Rated 5 out of 5 stars

very smooth interviewing process

very smooth interviewing process, everything explained at each step of the recruitment process and all of the info was given in emails (basically no need for additional questions). Pleasant surprise comparing to other recruitment agencies, no wonder Randstad is the biggest agency in the world (according to wikipedia). I was dealing with Jake Yianni and can only say: Thank you! :)

June 28, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Tomasz,

Thank you for your 5* Trustpilot review. It's a pleasure to read how smooth our interview process has been with Jake and the Randstad team! We understand it can be stressful looking for a new job, so we pride ourselves on offering a personalised service to all our candidates and ensure it's as smooth as possible throughout. All the best for the future!

Rated 4 out of 5 stars

Nice person

June 30, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Anna,

Many thanks for your positive review of Randstad's services on Trustpilot! We appreciate you taking the time to share this publicly for others to see. Good luck with your future endeavours.

Rated 5 out of 5 stars

Fingers crossed

I have been updated every step of the way since completing my application form
I felt completely at ease when I had my telephone interview with Skye Woodward.
Jake has also been very helpful, I’m just keeping everything crossed now that my application has been succesful

June 29, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Lindsey,

We would just like to say a big thank you for leaving a review for us. We really value all shared feedback as it helps us with the quality of service we offer to our candidates. It's great to hear how Skye & Jake assisted and supported you throughout the whole process. Good luck with your application, and thank you so much for the recommendation!

Rated 5 out of 5 stars

Randstad application process

The application process couldn't have been easier and was explained well. The response from application to tests to telephone to face to face interview was smooth and prompt. There was some lovely touches by the interviewer Jake Yianni, I appreciated his manner and how he engaged with me on the telephone interview it made me more relaxed and comfortable. Not only that, he made the effort to wish me luck via email on the day of my interview which made it feel like a more personal process and like I mattered rather than just one person in a sea of thousands of applicants. Couldn't recommend it more!

June 6, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Michell,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to Jake and let him know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Randstad interview

Jake Yianni was very polite and professional in my interview he calmed me down when I was stressed and he explained everything clearly and nicely.

June 10, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi,

Thank you so much for the review! This is great to hear and we appreciate all feedback and will ensure that this is passed onto Jake as this helps us to improve our service to others in the future

Rated 5 out of 5 stars

Amazing people and great…

Amazing people and great environment,love it.

June 28, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Bianca

We really appreciate you taking the time to share your rating with us. It’s great to hear about the 5 Star service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Sammy Rhonda of Randstad

Had great call from a very polite call from a Sammy dhanda who works for Randstad offering me a position after finding my cv online. Sammy dhanda covered everything as far as information a details of what hopefully is my next venture in life after being made redundant at the start of June.
Thank you again Sammy dhanda for all your help . Have a great day.

June 28, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Roy,

Thanks for the great review you took the time to write for us!

It's great to hear how Sammy assisted and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see.

Good luck in the new venture, fingers crossed from all of us at Randstad!

Rated 5 out of 5 stars

I recently had the pleasure of Excellent Service and Communication…

I recently had the pleasure of working with Sammy Dhanda and Randstad, and I couldn't be more satisfied with the experience. The entire process was smooth, and communication was excellent throughout. Sammy was always prompt, professional, and very supportive, making sure all my questions were answered and that I felt confident every step of the way.

I highly recommend Randstad and especially Sammy Dhanda for their outstanding service and dedication.

June 28, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Ciprian,

Thank you for taking the time to write a great review for Sammy and the team at Randstad!

It's great to hear how Sammy assisted and supported you throughout the process and provided a fantastic service throughout. We really value all feedback and appreciate you sharing that for other candidates to see. We'll be sure to let Sammy know of your warm regards.

We wish you the very best in your new role!

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very supportive, Sammy Dhanda was super helpful!

June 27, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Mitchell,

Thank you for reviewing Randstad on Trustpilot. We appreciate you taking the time to mention Sammy's helpful service throughout! We'll be sure to pass this on as we're keen to recognise the great work our team are doing each day. Thanks again!

Rated 5 out of 5 stars

Hello tajaa was a grate guide into…

Hello tajaa was a grate guide into helping me with my time sheet.

June 27, 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Rhys,

Thank you for your 5* review of Teja's services here on Trustpilot! We appreciate you taking the time to share this for others to see. Please do reach out to your aftercare team should you need anything else; we'll be happy to help!

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