Great!!!! Lovely and wonderful! Awesome communication about shipment and status of my ring! Easy to use website! Unbeatable prices! And the ring!!! Absolutely drop dead stunning! I was looking i... See more
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We just celebrated our 35th wedding anniversary in May. My mother-in-law has a very unique wedding ring I’ve always admired. A few years ago, I found a similar setting, that had a small diamond. I... See more
Company replied
The return policy is amazing since you’re purchasing high end fine jewelry without seeing it in person and trying it on first for style, comfort and fit. The people at Rare Carat are kind, helpful... See more
Company replied
Beautiful ring. great experience and awesome customer service since i needed to resize they were quick and fix the problem right away. 2 karat ring is amazing and my fiancee loves it.. quality of the... See more
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Company details
About Rare Carat
Written by the company
What is Rare Carat?
Rare Carat is one of the leading diamond jewelry retailers in the United States, and best rated jeweler on Trustpilot since 2024. In 2021, Rare Carat pivoted away from its initial "search engine" business model and started accepting payments. This allowed the company to become merchant of record on all transactions and take end-to-end responsibility for customer service and satisfaction. Behind the scenes, like in traditional retail, Rare Carat aggregates many vetted wholesalers with whom the customers never interact. All products sold on Rare Carat come in a Rare Carat branded box, the company no longer selling products from third party brands. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing. Learn More about the company here: About Rare Carat
Over a million of happy customers used Rare Carat so far.
TrustPilot, Google and BBB users have submitted more than 5,000 positive Rare Carat reviews.
Rare Carat offers more than 1,500,000 natural and lab-grown diamonds, using sophisticated AI to rate diamond deals and help you find the best value.
Powerful Reports on Diamonds Don’t get ripped off, no matter where you shop. Use the free Rare Carat Report, a Price and Quality check for any diamond you are considering buying anywhere.
Free Human Gemologist Help
Additionally, Rare Carat Gemologists are available 24/7 to answer diamond questions about any diamond sold anywhere, no strings attached. Give it a shot and you’ll see why Rare Carat reviews are excellent.
Questions? Get in touch at help@rarecarat.com or visit us at RareCarat.com to discover the smarter way to buy diamonds.
We don’t care where you buy diamonds - just that you buy smart.
What is Rare Carat?
Written by the company
- "The Secret to Buying the Perfect Diamond" - The New York Times
- Rare Carat is one of the leading diamond jewelry retailers in the United States. It operates on a “managed marketplace” model, combining the selection advantages of marketplaces with the quality assurance of traditional retailers. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments (becoming merchant of record) and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing.
Should I buy my engagement ring on Rare Carat?
Yes! All of our products are covered by our 100% Money-Back Guarantee
We accept returns within 30 days of shipment for a full refund, no fine print. Just contact one of our gemologists in chat or email help@rarecarat.com to initiate the return and get your pre-paid shipping label. We also offer one free ring resizing for up to a year after shipping (the resizing of eternity bands, however, is limited to 30 days). More extended coverage is available through our care plan.
Contact info
20W 47th Street Suite 601A, 10036, New York, United States
- help@rarecarat.com
- www.rarecarat.com
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very happy with purchase and price
June 28, 2026
Reply from Rare Carat
Hi William!
We are so happy to hear that you are enjoying your purchase and felt confident in the price. Providing exceptional value is something we strive for every day.
Thank you for choosing Rare Carat!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
Customer service was very helpful
Customer service was very helpful. The quality of the diamond - top notch!
June 28, 2026
Reply from Rare Carat
Hi there Jenn!
Thank you for the kind words. We are so glad our team was able to assist you and that your diamond met your expectations for quality. Hearing feedback like this is always rewarding.
Thank you for choosing Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Everything was great
Everything was great. I needed to make a change after ordering and customer service quickly changed it. Ordering was fast and easy. If I had to do this again I would use rare Carat.
June 28, 2026
Reply from Rare Carat
Hi Damion,
Thank you for the kind words!
We are delighted to hear that our team was able to make the necessary change quickly and that your overall experience was seamless. We would be honored to assist you again in the future.
Thank you for choosing Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Leslie,
We are so happy to hear that your diamond and setting exceeded expectations. Creating beautiful pieces that our customers can enjoy for years to come is exactly what we strive for.
Thank you for choosing Rare Carat!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
I got exactly what I was expecting
I got exactly what I was expecting. Not always the case. It was delivered in a fantastic package w a couple of unexpected goodies. The fact that I got step by step updates was amazing.
June 28, 2026
Reply from Rare Carat
Hi there Scott,
Thank you for sharing your experience!
We are so glad to hear that your order arrived exactly as expected and that the updates throughout the process helped give you peace of mind. It is also wonderful to know you enjoyed the packaging and extra surprises along the way.
Thank you for choosing Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Customer service & quality control…
Customer service & quality control made me a beautiful ring!
June 27, 2026
Reply from Rare Carat
Hi Christopher!
We are so happy to hear that you love your ring. Our team works hard to ensure every piece meets high standards, and it is wonderful to know that effort helped create something special for you.
Thank you for choosing Rare Carat.
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
A Quality Gift with Great Customer Service and Timely Shipping
The diamond is quality, shipped timely. A lovely gift.
May 10, 2026
Reply from Rare Carat
Hi Nic!
We are so pleased to hear that your diamond arrived promptly and met your expectations for quality. Knowing it was chosen as a gift makes it even more meaningful.
Thank you for choosing Rare Carat and for taking the time to leave a review!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
Very informative & easy to use website…
Very informative & easy to use website & diamond search. I felt like I got a very good deal, and my local jeweler said it was an "Excellent" diamond. Customer service and contact by the founder was very good.
June 25, 2026
Reply from Rare Carat
Hi there Jason!
Thank you for taking the time to leave a review!
We are pleased to hear that you found a diamond you love and felt confident in the value you received. Receiving positive feedback from your local jeweler is a great confirmation that you made an excellent choice.
We appreciate your support and are grateful you chose Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Awesome experience
The ring and diamond i received were perfect. Beyond that the customer service team goes above and beyond. There was some concern that the ring was not going to ship the time frame that I thought it was going to and the customer care team followed up with me several times to keep me in the loop even though the website status was not updating in real time. I have already recommended Rare Carat to several others and will continue to do so.
May 14, 2026
Reply from Rare Carat
Hi there Danocha!
Thank you for the wonderful review.
We are so glad that you love your ring and diamond, and that our customer care team helped provide peace of mind with proactive updates along the way. We understand how important these purchases are, and we are happy we could keep you informed throughout the process.
Thank you for recommending Rare Carat to others. That means a great deal to us!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
I am in awe of my ring
I am in awe of my ring! Between craftsmanship, quality, customer service and swift delivery; I couldn’t have picked a better online retailer. The free earrings were an amazing plus! Presentation and even the ring sizers are awesome. Thank you!!!! I will come back soon for my wedding band and of my fiance 🥰
June 25, 2026
Reply from Rare Carat
Hi there Nat!
Thank you for sharing your experience!
We are so glad that your ring left such a lasting impression and that every part of the process met your expectations. From the craftsmanship to the little extras, it is wonderful to know you enjoyed it all.
We appreciate your support and look forward to helping both you and your fiancé with your wedding bands.
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi there Ali,
Thank you for your review!
We are so glad to hear that your wedding ring purchase was a smooth experience from start to finish. Making the process simple and stress-free is always our goal.
We appreciate you choosing Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
From the stone to the setting
From the stone to the setting, questions answered and customer service were all top tier. My new Fiance is thrilled!
June 25, 2026
Reply from Rare Carat
Hi there Patrick!
Thank you for sharing your experience!
We are so glad to hear that you felt supported throughout the process, from selecting the diamond to choosing the perfect setting. Most importantly, we are delighted to hear that your new fiancée loves the ring.
Congratulations on your engagement, and thank you for choosing Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Came out better than expected and I am…
Came out better than expected and I am excited to propose! Love you all.
May 25, 2026
Reply from Rare Carat
Hi there Joey!
Thank you for the wonderful review!
We are so happy to hear that the ring exceeded your expectations and that you are excited for the proposal. It is an honor to be part of such a meaningful moment in your journey.
We truly appreciate your kind words and support!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
The Rare Carat team was exceptional
The Rare Carat team was exceptional. From beginning to end, they were responsive, prompt, and consistent. The timelines were accurate - and the outcome was exceptional. I would not hesitate to order again.
June 25, 2026
Reply from Rare Carat
Hi Ezra!
We are so happy to hear that your experience with Rare Carat was a positive one from start to finish. Clear communication and dependable service are incredibly important to us, and we are glad that was reflected throughout your journey.
Thank you for choosing Rare Carat, and we look forward to working with you again!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Tyler!
Congratulations on your engagement! We are delighted to hear that the ring exceeded your expectations and that your fiancée loves it. Knowing we could play a small part in such an important milestone means a great deal to us.
Thank you for choosing Rare Carat.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Came out amazing!
June 24, 2026
Reply from Rare Carat
Hi Alex!
Thank you for the review! We are so glad to hear everything came out amazing and that you are happy with the final result.
We appreciate you choosing Rare Carat.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
What can I say
What can I say? The customer service was great, and this company got it right. I was awe-stricken when I saw my ring, it was so beautiful. I really love butterflies and to incorporate them into the ring, was everything. You’re awesome Rare Carat!
May 24, 2026
Reply from Rare Carat
Hi there!
We are so glad to hear how much you love your ring!
The butterfly details sound like the perfect touch, and it is wonderful to know they made the piece feel even more meaningful to you. We are also happy that our team could provide a great experience along the way.
Thank you for choosing Rare Carat!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
I am very happy with the ring and she…
I am very happy with the ring and she absolutely loves it. The price was great and the design was made for her. I look forward to getting the wedding bands
June 24, 2026
Reply from Rare Carat
Hi Salvador,
Thank you for sharing your experience!
We are glad the ring turned out exactly as you hoped and that she loves it. It is wonderful to hear that the combination of design, value, and overall experience left such a positive impression.
Thank you for choosing Rare Carat and for placing your trust in us!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Celebrating 35 years
We just celebrated our 35th wedding anniversary in May. My mother-in-law has a very unique wedding ring I’ve always admired. A few years ago, I found a similar setting, that had a small diamond.
I replaced the small diamond with a beautiful 1.5 carat lab diamond from Rare Carat. It’s more beautiful than I even imagined it would be.
Delivery was fast. Excellent customer service.
Definitely recommend.
June 23, 2026
Reply from Rare Carat
Hi there Nan!
Congratulations on 35 wonderful years together!
We are honored that Rare Carat could play a small part in celebrating such a meaningful milestone. It is especially touching to hear the ring was inspired by a piece you have admired for so many years, and we are so glad the new diamond exceeded your expectations.
Thank you for trusting Rare Carat with this special anniversary piece and for your recommendation!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Would recommend and will use again
Delivery was timely, and the earrings were beautiful and exactly what I ordered. Good notifications on status of my order, too.
June 23, 2026
Reply from Rare Carat
Hi Craig!
We are happy to hear everything arrived on schedule and that you loved your earrings. Keeping customers informed throughout the process is important to us, so it is great to know those updates were helpful.
Thank you for trusting Rare Carat with your purchase and for recommending us to others!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
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